Northbeam
Northbeam is building the world’s most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. Our technology helps customers accurately track ad spend, understand the full customer journey, and drive profitable growth.
At Northbeam, we believe that the best teams are built through inclusion, curiosity, and respect. We welcome candidates from all walks of life and are committed to creating a workplace where everyone feels empowered to thrive.
Northbeam is proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other legally-protected characteristics.
If you’re passionate about data, driven by impact, and excited to help shape the future of marketing analytics, we’d love to hear from you. Your unique perspective matters here.
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About Northbeam
Northbeam is building the world's most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. Our technology helps customers accurately track ad spend, understand the full customer journey, and drive profitable growth.
We're experiencing rapid growth, have strong product-market fit, and are looking for the right people to help us scale. This is a rare chance to make a meaningful impact at a fast-moving, high-growth company. At Northbeam, you'll join a team of driven, collaborative, and talented individuals who value personal growth and excellence. We'd love for you to be part of our journey.
We're a remote-friendly company with offices in San Francisco and Los Angeles.
About the Role
The Support Engineer role is a key member of the post-sales team working closely with engineering, sales, customer success, and directly with customers. This person is a technical expert able to assess and resolve setup issues, bugs, or any other technical challenges customers may face (e.g. scripting challenges, data exports). This role is a crucial part of the customer satisfaction function on the team. The ideal person loves to figure out why something is not working and can clearly articulate the best way to resolve – sometimes creatively.
We’re a remote-first company with team members in San Francisco, Los Angeles, New York, and more.
Your Impact
- Act as the first line of support for technical issues raised via support tickets, Slack channels, or through Customer Success Managers, communicating clearly and effectively with both technical and non-technical stakeholders throughout the resolution process.
- Work directly with customers to integrate Northbeam into their ecommerce and analytics infrastructure, or to assess and resolve issues when troubleshooting is required.
- Diagnose and resolve technical issues by analyzing customer implementations, including scripts such as Pixels and Orders APIs.
- Own data quality issues end-to-end, partnering with internal teams to address proactively flagged issues and working with customers to resolve them.
- Escalate complex or product-level issues to Engineering when appropriate, providing clear context and reproduction details.
- Continuously improve external-facing documentation to enable smoother onboarding and more self-serve customer workflows.
Role Characteristics
- Approximately 70–80% of the role is backend-focused, involving debugging data pipelines and investigating logs.
- The role usually works closely with the data and engineering teams, rather than the product teams.
- Success in this role requires strong analytical thinking, attention to detail, and comfort working through ambiguous technical problems.
What You Bring
Experience
- Bachelor's Degree or similar experience preferred, but not required
- 2+ years of software engineering or support engineering experience
- You should be proficient with:
- Writing and editing SQL queries
- JavaScript and HTML (basics)
- Web based APIs
- 2+ years of experience working directly with customers in a technical or support capacity.
- Strong ability to translate technical concepts into clear, easy-to-follow documentation, emails, and instructions.
- Excellent written and verbal communication skills.
Technical Skills
- Administrator tooling:
- Retool, ActiveAdmin, Django Admin, or other similar tools
- Python (nice to have)
- Proficient in data analytics tools (nice to have)
- Working knowledge of APIs, Datadog, Airflow, Postgres, and BigQuery.
#LI-Remote
Actual compensation may vary based on experience, skills, and location.
In addition to your base salary, we offer an equity package, comprehensive healthcare benefits (medical, dental, and vision), and a 401(k) plan. Our team enjoys a flexible PTO policy, 12 company-paid holidays, and 12 weeks of paid parental leave. We also provide a $500 work-from-home stipend to support your remote setup.
Interview Process
The interview process varies by role but typically begins with a 30-minute interview with a Northbeam recruiter, followed by a video interview with the hiring manager. Next, candidates complete a role-specific video interview followed by video or onsite interviews with several team members. The final step is a video interview with our CEO/Co-founder. The entire interview process is usually 5-7 interviews total and requires around 5-8 hours of your time.
We accept applications on an ongoing basis.
Ready to apply?
Apply to Northbeam
About Northbeam
Northbeam is building the world's most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. Our technology helps customers accurately track ad spend, understand the full customer journey, and drive profitable growth.
We're experiencing rapid growth, have strong product-market fit, and are looking for the right people to help us scale. This is a rare chance to make a meaningful impact at a fast-moving, high-growth company. At Northbeam, you'll join a team of driven, collaborative, and talented individuals who value personal growth and excellence. We'd love for you to be part of our journey.
We're a remote-friendly company with offices in San Francisco and Los Angeles.
About the Role
The Senior Support Engineer role is a key member of the post-sales team working closely with engineering, sales, customer success, and directly with customers. This person is a technical expert able to assess and resolve setup issues, bugs, or any other technical challenges customers may face (e.g. scripting challenges, data exports). This role is a crucial part of the customer satisfaction function on the team. The ideal person loves to figure out why something is not working and can clearly articulate the best way to resolve – sometimes creatively.
We’re a remote-first company with team members in San Francisco, Los Angeles, New York, and more.
Your Impact
- Act as the first line of support for technical issues raised via support tickets, Slack channels, or through Customer Success Managers, communicating clearly and effectively with both technical and non-technical stakeholders throughout the resolution process.
- Work directly with customers to integrate Northbeam into their ecommerce and analytics infrastructure, or to assess and resolve issues when troubleshooting is required.
- Diagnose and resolve technical issues by analyzing customer implementations, including scripts such as Pixels and Orders APIs.
- Own data quality issues end-to-end, partnering with internal teams to address proactively flagged issues and working with customers to resolve them.
- Escalate complex or product-level issues to Engineering when appropriate, providing clear context and reproduction details.
- Continuously improve external-facing documentation to enable smoother onboarding and more self-serve customer workflows.
Role Characteristics
- Approximately 70–80% of the role is backend-focused, involving debugging data pipelines and investigating logs.
- The role usually works closely with the data and engineering teams, rather than the product teams.
- Success in this role requires strong analytical thinking, attention to detail, and comfort working through ambiguous technical problems.
What You Bring
Experience
- Bachelor's Degree or similar experience preferred, but not required
- 2+ years of software engineering or support engineering experience
- You should be proficient with:
- Writing and editing SQL queries
- JavaScript and HTML (basics)
- Web based APIs
- 2+ years of experience working directly with customers in a technical or support capacity.
- Strong ability to translate technical concepts into clear, easy-to-follow documentation, emails, and instructions.
- Excellent written and verbal communication skills.
Technical Skills
- Administrator tooling:
- Retool, ActiveAdmin, Django Admin, or other similar tools
- Python (nice to have)
- Proficient in data analytics tools (nice to have)
- Working knowledge of APIs, Datadog, Airflow, Postgres, and BigQuery.
#LI-Remote
Actual compensation may vary based on experience, skills, and location.
In addition to your base salary, we offer an equity package, comprehensive healthcare benefits (medical, dental, and vision), and a 401(k) plan. Our team enjoys a flexible PTO policy, 12 company-paid holidays, and 12 weeks of paid parental leave. We also provide a $500 work-from-home stipend to support your remote setup.
Interview Process
The interview process varies by role but typically begins with a 30-minute interview with a Northbeam recruiter, followed by a video interview with the hiring manager. Next, candidates complete a role-specific video interview followed by video or onsite interviews with several team members. The final step is a video interview with our CEO/Co-founder. The entire interview process is usually 5-7 interviews total and requires around 5-8 hours of your time.
We accept applications on an ongoing basis.
Ready to apply?
Apply to Northbeam
About Northbeam
Northbeam is building the world's most advanced marketing intelligence platform, providing top eCommerce brands a unified view of their business data through powerful attribution modeling and customizable dashboards. Our technology helps customers accurately track ad spend, understand the full customer journey, and drive profitable growth.
We're experiencing rapid growth, have strong product-market fit, and are looking for the right people to help us scale. This is a rare chance to make a meaningful impact at a fast-moving, high-growth company. At Northbeam, you'll join a team of driven, collaborative, and talented individuals who value personal growth and excellence. We'd love for you to be part of our journey.
We're a remote-friendly company with offices in San Francisco and Los Angeles.
About the role
As a Technical Implementation Specialist at Northbeam, you will own the customer onboarding and implementation journey for a technically complex marketing and advertising measurement platform built on accurate tracking and attribution. This is a highly cross-functional, customer-facing role for someone who can combine hands-on technical troubleshooting with clear, confident communication. You will guide customers through front-end website tracking, back-end data integrations, and ads tracking setup, helping ensure their data is implemented correctly and ready for use. Success in this role requires strong attention to detail, curiosity, and the ability to investigate issues methodically in environments where every customer setup may be slightly different. You will play a critical role in helping customers get live with healthy, validated data while contributing to a high-quality onboarding experience that supports long-term customer success.
What you'll be doing
- Own and manage customer implementations from post-sale onboarding through data validation, helping customers navigate setup across front-end tracking, back-end integrations, and ads tracking.
- Guide customers through technical implementation steps without directly modifying their systems, providing clear instructions and support throughout the process.
- Troubleshoot implementation issues such as missing page views, javascript placement problems, data mismatches, and integration gaps by investigating websites, code, tracking behavior, and incoming data.
- Validate that customer setups are complete and data quality meets expectations before handing accounts off for ongoing account management.
- Partner with internal teams to maintain visibility into onboarding progress, implementation risks, and blockers that could impact time to go live.
- Manage a queue of active implementations simultaneously, keeping work organized and customers informed as projects move through different stages.
- Translate complex technical concepts into understandable guidance for customers with varying levels of technical knowledge, ensuring a smooth and confident onboarding experience.
What we're looking for
- Proven experience in a customer-facing implementation, onboarding, or technical solutions role within a SaaS environment where tracking and data accuracy are central to the product.
- Strong domain knowledge in MarTech, AdTech, e-commerce, or related ecosystems, especially where website tracking and attribution concepts are part of the implementation process.
- Hands-on familiarity with both client-side and server-side tracking, including concepts such as pixels, scripts, APIs, cookies, UTMs, and event validation.
- Strong troubleshooting instincts and a naturally investigative mindset, with the ability to diagnose issues, test assumptions, and work toward practical solutions independently.
- Excellent communication skills and the ability to work effectively with customers, balancing technical depth with empathy, clarity, and professionalism.
- High attention to detail, strong organization, and a consistent approach to checking work thoroughly to protect implementation quality.
- Comfort operating in a role that requires both technical confidence and polished customer interaction, without relying on rigid playbooks for every scenario.
What you'll need
- Experience supporting implementations that involve website tracking setup, server-side data flows, and QA for technical customer environments.
- Ability to inspect websites and troubleshoot issues using tools such as the browser dev console, source code inspection, and other practical debugging methods.
- Understanding of how data is stitched across systems using identifiers and tracking inputs, including familiarity with concepts like order IDs, revenue data, customer data, and UTMs.
- Experience managing multiple onboarding projects at once while maintaining strong follow-through, clear prioritization, and accurate status tracking.
- Confidence working through ambiguity and resolving nonstandard implementation problems where the root cause is not immediately obvious.
- Strong written and verbal communication skills for documenting implementation progress, explaining requirements, and guiding customers through technical next steps.
- Familiarity with project management and CRM tools is helpful, and comfort using AI tools to improve workflow efficiency is a plus.
- Availability to work effectively with distributed customers and teams; Central or East Coast alignment is preferred, though strong candidates in other locations will also be considered.
Actual compensation may vary based on experience, skills, and location.
In addition to your base salary, we offer an equity package, comprehensive healthcare benefits (medical, dental, and vision), and a 401(k) plan. Our team enjoys a flexible PTO policy, 12 company-paid holidays, and 12 weeks of paid parental leave. We also provide a $500 work-from-home stipend to support your remote setup.
Interview Process
The interview process varies by role but typically begins with a 30-minute interview with a Northbeam recruiter, followed by a video interview with the hiring manager. Next, candidates complete a role-specific video interview followed by video or onsite interviews with several team members. The final step is a video interview with our CEO/Co-founder. The entire interview process is usually 5-7 interviews total and requires around 5-8 hours of your time.
We accept applications on an ongoing basis.
Ready to apply?
Apply to Northbeam