• Own the visual direction for NinjaTrader Live and all NT Live-adjacent creative — establishing a cohesive look and feel across broadcast, social, email, and experiential touchpoints
• Define and develop video and motion graphics systems (intros, outros, stingers, lower-thirds, sizzle reels, social clips) that elevate and unify the brand's dynamic identity
• Leverage AI creative tools as a core part of your workflow, not a novelty
• Direct and contribute to video editing across formats — livestream recaps, social cutdowns, ads, highlight reels, and promotional content
• Define creative standards for short-form video, ensuring strong hooks, pacing, and visual treatments optimized for engagement and retention
• Direct the Senior Graphic Designer, ensuring static and motion systems evolve cohesively and the creative bar stays high across every deliverable
• Provide clear, actionable feedback that supports the growth and output of your direct report while maintaining quality and consistency across all work
• Collaborate cross-functionally with producers, media, and social teams to translate business goals into compelling visual storytelling
• Own the creative process from concept through execution — balancing hands-on design work with strategic oversight
• Stay ahead on motion design, video, live streaming assets, and AI creative advancements
• Build the systems that make scale possible: own templates, style guides, and asset organization workflows that enable the team to produce more, faster, without losing consistency
• Own and delegate the creative schedule — managing multiple live and in-progress projects with competing deadlines and same-day turnarounds

• 5+ years of experience in motion graphics, video editing, or art direction roles
• Strong portfolio demonstrating motion design, video editing, and brand storytelling across multiple platforms
• Advanced proficiency in Adobe Creative Suite, including After Effects, Premiere Pro, and Photoshop
• Experience developing and maintaining visual systems across multiple content channels
• Strong understanding of pacing, storytelling, and audience engagement in both long-form and short-form video and how delivery varies across channels
• Proven ability to produce high-quality video, static, and motion creative across multiple formats, markets, and languages at speed
• Ability to shape creative vision while remaining hands-on in execution
• Experience managing or directly overseeing at least one designer or creative contributor
• Familiarity with working in fast-paced environments with tight turnaround times, ideally in live or near-live production settings
• Experience collaborating with cross-functional teams in content-driven environments
• Strong communication skills and ownership with the ability to align stakeholders around a shared creative vision
• Strong design fundamentals: typography, composition, hierarchy, color
• High attention to detail with strong organizational and project management skills
• Ability to manage multiple priorities and meet tight deadlines

• Experience working with fast-paced live broadcast or streaming content
• Familiarity with trading, financial markets, or fintech products
• Experience partnering closely with designers across disciplines (static and motion)
• Knowledge of social media performance and content optimization strategies
• Deep hands-on experience with AI creative tools like Veo 3, Runway, Pika, Midjourney, Sora, ElevenLabs, Synthesia

What you'll do:

In this pivotal role on our Trading Services team, you will architect, evolve, and optimize the distributed systems powering NinjaTrader’s real-time trading platform. As a Principal Software Engineer, you will lead the long-term technical direction of mission-critical trading infrastructure operating in high-volume, low-latency, globally distributed environments. You will play a key role in modernizing our trading architecture, driving scalability and resiliency initiatives, and shaping the future of our platform as we continue to grow in the retail futures trading space.

This role requires deep technical expertise across distributed systems, trading infrastructure, and real-time system design. You will serve as a technical leader on the team, influencing architecture, engineering standards, and platform strategy while mentoring engineers and partnering closely with product, operations, and executive stakeholders.

In this role you will:

• Design, develop, and optimize our Scala-based trading services for high-volume, low-latency, globally distributed 24x7 environments
• Optimize system performance, with focus on JVM tuning and distributed systems performance for Scala/Akka-based services
• Define and lead the long-term architectural strategy for NinjaTrader’s trading systems and distributed infrastructure
• Drive modernization initiatives focused on scalability, resiliency, fault tolerance, and operational excellence
• Lead service decomposition and platform decoupling efforts to enable polyglot development, isolated deployments, and improved system agility
• Serve as a technical leader and trusted advisor across engineering teams, driving best practices and engineering excellence
• Mentor and guide engineers through architecture reviews, technical design discussions, and operational leadership
• Collaborate cross-functionally with product, engineering, operations, and security teams to translate business requirements into robust and secure technical solutions
• Improve observability, monitoring, distributed tracing, and operational transparency across critical trading services
• Ensure compliance with security policies, regulatory standards, and industry best practices
• Lead technical decision-making during high-severity production incidents and real-time operational events
• Evaluate and introduce emerging technologies, frameworks, and architectural patterns to improve platform capabilities and engineering efficiency

What you'll need:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
• Experience in Java/Kotlin/Scala/Rust/C++ or functional programming languages within exchange/trading environments
• Extensive experience designing and operating high-performance, high-concurrency distributed trading systems
• Deep expertise in low-latency system architecture, distributed systems design, and real-time event processing
• Proven experience leading technical strategy and architectural direction for mission-critical platforms
• Strong expertise in JVM internals, performance tuning, and optimization for high-performance environments
• Experience supporting highly available 24/7 production systems in trading or financial services environments
• Deep understanding of networking and protocols including HTTP/HTTPS, WebSockets, DNS, TCP/IP, and distributed communication patterns
• Proven ability to diagnose and resolve complex distributed systems, concurrency, and production performance issues
• Experience designing scalable, fault-tolerant microservices and event-driven architectures
• Excellent communication and leadership skills, with the ability to clearly articulate technical concepts to engineers, leadership, and cross-functional stakeholders
• Deep understanding of trading infrastructure, order lifecycle management, market connectivity, and real-time system reliability

Bonus points for:

• Background in capital markets, brokerage, or futures and derivatives technology
• Experience with real-time trading systems such as OMS, EMS, exchange connectivity, or market data infrastructure
• Experience leveraging AI/ML tools or technologies to enhance software development, system performance, or automation
• Experience in low-latency, lock-free development and design
• Strong experience with multithreading and concurrency in high-performance environments
• Deep understanding of order handling and matching engines
• Extensive experience with FIX or other market data/order-entry protocols
• Practical hands-on experience with cloud-native technologies including Kubernetes and Docker
• Experience designing highly available, resilient distributed systems in cloud-native environments

Compensation:

The salary range for this role will be $210,000.00 - $230,000.00 USD. In addition, this position will also receive an annual target bonus of 15%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 23 days per year plus seven paid holidays.

All offered compensation will be based on assessed experience and is subject to change at the offer stage.

Location:

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

What you'll do:

The ideal candidate will have a passion for helping people and an interest in learning about the trading industry and technology. They will lean into real-time problem solving and assist customers with solutions to account or technology-related issues. This individual will work on our Client Services Team, reporting to a Team Lead-Client Services, and will respond to the needs of thousands of clients worldwide to ensure a world-class customer experience.

In this role you will:

• Leverage phone and email to help resolve client support inquiries regarding their account and our platform
• Assist clients with various inquiries such as account setup, technical support, troubleshooting accounts, and treasury-related items
• Educate and empower customers to get the most out of the NinjaTrader product line
• Become a power user of Outlook, HelpSpot, Confluence, Jira, and other productivity applications
• Efficiently and accurately manage customer data using Salesforce
• Collaborate with internal teams including our Trade Desk, Technical Support, and Compliance teams
• Identify and communicate emerging client needs and feature requests to management and other internal teams
• Guide clients in navigating the world of commodity futures and NinjaTrader’s services
• Assist management in creating and revising policies based on customer feedback
• Contribute to continuous team and client experience improvements by creating knowledge articles and email templates
• Regularly assist with beta testing new software updates

What you'll need:

• Strong computer skills and the ability to learn complex systems quickly
• Empathy and the ability to connect with customers while showing genuine care for their issues
• Ability to explain complex information or instructions in a simple, understandable way
• Strong time management skills with the ability to follow up on multiple issues and customer service requests
• Excellent written and verbal communication skills
• Tech-savvy mindset with the ability to troubleshoot computer issues directly with clients

Bonus points for:

• Written and spoken fluency in Spanish
• A minimum of 1 year of customer service experience, preferably in a high-volume technology company
• Prior experience with CRM software and customer service ticketing software
• Knowledge of the trading industry is a plus but not required

Compensation:

The annual salary for this role is $54,000.00 USD. In addition, this position will also receive an annual target bonus of 4%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).  

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. Additional details on our total compensation package and benefits are listed below. 

What you'll do:

As a Compliance Specialist, you will apply your understanding of CFTC regulations, NFA and exchange rules, and the firm’s internal compliance policies to support NinjaTrader’s futures brokerage operations. You will assist with drafting and maintaining policies and procedures, supporting responses to regulatory and legal inquiries, and coordinating with the Marketing Team to review and approve promotional materials. You will also help address customer compliance-related questions, participate in internal investigations, and support cross-functional initiatives such as training, vendor risk assessments, and business continuity planning. Compliance plays a key part in fostering a culture of regulatory compliance across the organization.

In this role you will:

• Develop and maintain compliance policies and procedures in line with CFTC and NFA rules
• Respond to regulatory and legal inquiries, exams, and audits
• Review and approve customer-facing communications, including promotional materials and social media
• Maintain the firm’s ISSP and Privacy Policy to support cybersecurity and data protection efforts
• Review and assist in resolving customer complaints and regulatory issues
• Train staff on compliance topics such as ethics, cybersecurity, customer protection, and anti-fraud measures
• Support the Risk Management Program, including transaction monitoring, margin, and segregated funds review
• Assist in developing and testing the Business Continuity and Disaster Recovery (BC/DR) plan
• Maintain standard operating procedures for the Compliance team
• Conduct third-party risk assessments related to vendors and service providers
• Provide cross-functional compliance support and lead or contribute to special projects

What you'll need:

• Bachelor’s degree in a related field
• Minimum 2 years of compliance experience in the futures industry (IB, FCM, or regulator)
• Experience with key compliance areas, including Bylaw 1101, disclosures, privacy, cybersecurity, customer communications, complaints, training, risk management, transaction monitoring, BC/DR, vendor due diligence, and margin/segregated funds review
• Ability to thrive while working cross-functionally with all departments within the company
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills
• Ability to navigate complex issues while meeting deadlines
• Proficiency in Microsoft Office Suite

Bonus Points for:

• Experience reviewing promotional or marketing materials through a regulatory lens

Compensation:

The salary range for this role will be $90,000.00 - $110,000.00 USD. In addition, this position will also receive an annual target bonus of 6%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago, IL. We are not open to remote candidates for this role

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

What you'll do: 

At NinjaTrader, the Strategy and Business Operations team sits at the intersection of leadership, analysis, and execution. As a member of this team, you'll take on the company's highest-impact and most complex challenges, turning strategy into action, equipping leadership with the insights needed to make confident decisions, and building the operational foundation that allows every team to perform at its best. 

In this role you will: 

• Operate as an internal consultant within a core function, helping shape priorities and bring clarity to complex decisions  
• Partner with senior leadership to develop and execute business unit strategies  
• Build business cases to support investment decisions and key strategic initiatives  
• Conduct in-depth quantitative and qualitative analyses to identify trends, risks, and growth opportunities  
• Analyze customer behavior and business performance to generate actionable insights  
• Define, track, and report on key business metrics and KPIs aligned to strategic goals  
• Manage project timelines and milestones ensuring accountability across stakeholders  
• Help streamline processes and improve how work gets done across the organization  
• Build relationships across teams and act as a thought partner to business leaders  
• Prepare executive-facing materials, including MBRs, QBRs, and strategic updates  
• Communicate insights and recommendations clearly to drive decision-making  
• Scale and maintain the AI repository (tools, use cases, best practices) to drive consistent adoption across the business  
• Automate high-impact workflows to improve efficiency, reduce manual effort, and enhance decision-making  
• Champion AI adoption by partnering with stakeholders to embed AI into core processes  

What you'll need: 

• 2–4 years of relevant experience in strategy consulting, corporate strategy, business operations, business intelligence, or similar roles  
• High ownership, strong work ethic, with a bias toward action and execution  
• Ability to operate independently and manage multiple workstreams  
• Structured problem-solving skills; able to break down ambiguous problems into clear components  
• Ability to synthesize complex data into clear insights and recommendations  
• Experience in PMO / project management, managing cross-functional workstream  
• Strong prioritization skills across multiple competing demands  
• Advanced Excel / Google Sheets (modeling, pivots, lookups, scenario analysis)  
• Ability to build financial models, forecasts, and business cases  
• SQL and data visualization tools (Looker, Tableau, etc.) preferred; Python a plus  
• Clear and concise written and verbal communication  
• Strong PowerPoint / presentation skills to executive stakeholders  
• Ability to build relationships and influence stakeholders across functions  
• Experience defining, tracking, and improving key business metrics (e.g., acquisition, conversion, retention)  
• Familiarity with growth funnels, experimentation, or performance optimization  

Compensation: 

The salary range for this role will be $100,000.00 - $120,000.00 USD. In addition, this position will also receive an annual target bonus of 8%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). 

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. 

Location: 

This role is based in Chicago, IL. We are not open to remote candidates for this role 

Hybrid: 

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer: 

• 20 additional flex remote days annually  
• 5 Company Wide Office-Optional weeks tied to major holidays 

 What you'll do:

We are looking for a Staff Engineer to serve as the technical domain owner for the Transaction Ledger & Treasury system within our FCM platform, accountable for the financial correctness, reconciliation integrity, and system-of-record architecture of our brokerage systems. This role will lead the evolution of our architecture, modernizing and consolidating ledger, fund movement, and reconciliation logic into a coherent, cloud-native foundation. You will also drive the thoughtful use of AI-assisted development and operational tooling to increase engineering leverage, improve review quality, and accelerate modernization without compromising financial correctness or regulatory integrity. These are mission-critical systems where every state transition must be financially correct, auditable, and resilient under failure—because design flaws directly impact customer funds, regulatory standing, and firm capital.

As a Staff Engineer, your work will have a profound impact on our core FCM infrastructure, directly influencing our business’s bottom line. You will set the technical standard for the FCM engineering organization: defining architecture patterns, establishing engineering best practices, mentoring and elevating the engineers around you, and making high-stakes design decisions that determine whether our platform scales to meet the demands of a rapidly growing, globally distributed customer base. You will partner closely with engineering leadership, product management, compliance, and brokerage operations to ensure that every system you design is auditable, resilient, and built to serve both customers and regulators.

In this role you will:

• Define and own the foundational architecture of NinjaTrader’s cloud-native FCM platform on GCP/Kubernetes, including concurrency models, data consistency guarantees, service boundaries, and integration contracts across clearing, risk, and reporting systems
• Architect systems that process high-throughput trade flows with deterministic behavior under concurrency, partial failure, and asynchronous clearing acknowledgments across a 24/7 trading window
• Serve as the technical north star for the FCM engineering team by conducting deep, meaningful code reviews, pairing on complex problems, and leading architecture and design sessions that elevate the engineering bar
• Establish and enforce best practices across the FCM platform, including API design standards, testing strategies (unit, integration, contract, chaos), observability and SLI/SLO frameworks, CI/CD standards, and infrastructure-as-code patterns
• Define what excellence looks like for regulated financial systems and hold the team accountable to those standards
• Champion the responsible use of AI-assisted coding, testing, and code review workflows to increase velocity and reduce defects while preserving strict financial and audit constraints
• Design compliance-critical systems where regulatory requirements are treated as first-class architectural constraints, embedding audit trails, segregation controls, and compliance checkpoints directly into platform design
• Partner with engineering leadership, including the CTO and Director of Engineering, to shape broader technical strategy and govern system-of-record architecture, ledger data models, fund movement APIs, reconciliation workflows, and cross-service balance interactions
• Represent the FCM platform in cross-functional architecture forums and drive alignment across teams
• Take ownership of the most complex and high-impact technical challenges, transforming ambiguous problems into well-defined, executable plans

What you'll need:

• 8–12+ years of progressive software engineering experience, with demonstrated impact at the Staff level or equivalent scope of influence
• Deep expertise designing, building, and operating large-scale distributed systems in cloud environments (GCP strongly preferred; AWS or Azure acceptable)
• Hands-on experience with Kubernetes, event-driven architectures, and infrastructure-as-code tools such as Terraform
• Strong proficiency in modern backend languages such as Python, C++, Go, or similar, with the ability to make thoughtful technology decisions grounded in trade-offs
• Experience leveraging AI-assisted development tools, including code generation, static analysis, and automated test synthesis, to increase productivity and system quality in production environments
• Experience in financial services, capital markets, or brokerage technology, including trade lifecycle systems, clearing and settlement, and building systems where correctness and auditability are non-negotiable
• Proven track record as a technical authority and mentor who has raised the engineering bar of their teams
• Experience designing distributed systems where financial correctness, reconciliation, segregation of funds, and audit integrity are non-negotiable architectural constraints
• Excellent communication skills with the ability to clearly articulate complex technical concepts to engineers and non-technical stakeholders
• Demonstrated ownership of initiatives end-to-end, from problem framing and design through implementation, deployment, and operational maturity

Bonus Points for:

• Direct experience at a futures commission merchant (FCM), clearing firm, or broker-dealer operating under CFTC/NFA or SEC/FINRA regulatory frameworks
• Experience with CME clearing operations or self-clearing implementations
• Familiarity with treasury and money movement systems, including ACH, wire transfers, fund hold logic, and account segregation
• Track record of leading successful platform modernization or cloud migration programs in regulated financial environments
• Passion for futures, derivatives, and trading technologies and for democratizing access to these markets for retail traders

Compensation:

The salary range for this role will be $160,000.00 - $210,000.00 USD. In addition, this position will also receive an annual target bonus of 12%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 23 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

What you'll do:

Mobile is central to how NinjaTrader reaches the next generation of retail traders. Our Flutter-based platform runs on iOS and Android, and the bar for quality is high — traders make real financial decisions on it. As a Sr. Software Engineer in Test on the Mobile team, you will own automation and quality for our mobile applications, working as a peer to Flutter engineers and product managers. You will shape how our apps are built to be testable, not just verify what ships.

In this role you will:

• Architect, build, and maintain a scalable end-to-end mobile automation framework for our Flutter-based iOS and Android applications
• Lead automation efforts across both platforms, with a focus on long-term framework stability and coverage
• Implement and enhance mobile automation using Appium, WebdriverIO, or similar automation frameworks
• Design and enforce a Screen/Page Object Model architecture and project structure that scales with the mobile team
• Write maintainable automation code in TypeScript/JavaScript, establishing standards others build on
• Partner with Flutter engineers on application architecture to identify testability gaps and make automation-friendly design decisions early — before they become late-stage problems
• Own CI/CD integration for mobile test pipelines: tagging strategies (e.g., smoke, regression), automated reporting, and pipeline reliability
• Identify, analyze, and eliminate test flakiness — treating automation reliability as a product quality concern
• Apply AI-assisted development tools — code generation, test generation, failure analysis — to improve coverage and productivity
• Drive improvement in mobile testing tooling and documentation
• Contribute to junior QA team members' growth through code reviews, pairing, and direct feedback
• Uphold NinjaTrader SDLC and information security standards

What you'll need:

• 7+ years of experience in QA engineering and test automation, with significant mobile automation experience
• Proven experience building and scaling mobile E2E automation frameworks for iOS and Android
• Strong hands-on experience with Appium, WebdriverIO, or comparable mobile automation tools
• Demonstrated experience working with mobile engineers on testability-by-design
• Deep understanding of Screen/Page Object Model or equivalent patterns for mobile test architecture
• Strong proficiency in TypeScript or JavaScript
• Experience with CI/CD tooling for mobile delivery, including GitHub Actions
• Experience designing test strategies that integrate into automated pipelines at scale
• Proven proficiency with AI-assisted engineering tools applied responsibly in a mobile QA context
• Track record of improving automation stability and reducing flakiness
• Strong communication and collaboration skills — comfortable as a peer to Flutter engineers and product managers

Bonus points for:

• Hands-on experience with Flutter-native testing tools (flutter_test, integration_test package)
• Familiarity with iOS and Android internals, simulators, and emulators
• Experience with cloud device labs (e.g., Sauce Labs, BrowserStack, or similar)
• API automation testing experience
• Accessibility testing awareness (WCAG or mobile platform standards)
• Financial trading systems or fintech experience

Compensation:

The salary range for this role will be $100,000.00 - $150,000.00 USD. In addition, this position will also receive an annual target bonus of 10%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago, IL. We are not open to remote candidates for this role. 

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

What you'll do:

• Design, architect, and maintain a scalable, extensible Python-based test automation framework using PyTest  
• Define automation strategy and quality gates for back-office services and workflows  
• Write and maintain robust functional test suites for backend and service-layer applications  
• Evaluate existing test coverage, identify systemic gaps, and implement additional functional and integration tests 
• Develop integration tests across Python-based services, GCP Pub/Sub messaging systems, and Oracle databases  
• Design test data management strategies for complex distributed workflows  
• Implement mocks and stubs for middleware, databases, and third-party dependencies to enable isolated and deterministic testing  
• Partner with developers to build automation-friendly services and improve system observability and testability 
• Improve overall test reliability by identifying, debugging, and eliminating flaky tests  
• Lead code reviews for automation and proactively drive improvements in test coverage, maintainability, and engineering standards  
• Integrate automated test execution into CI/CD pipelines with single-click batch execution and automated reporting  
• Define and implement build certification and deployment validation processes across environments  
• Debug production issues using logs, database traces, and service telemetry to enhance test coverage and prevent regressions  
• Contribute to performance, resilience, and fault-tolerance testing strategies for distributed systems  
• Mentor QA engineers and developers on automation design principles, framework usage, and best practices  
• Enforce adherence to NinjaTrader SDLC and information security standards  
• Work ahead of feature delivery to ensure test architecture evolves alongside system complexity  

What you'll need: 

• 5+ years of experience in QA automation and software testing, with demonstrated senior-level ownership of automation initiatives
• Strong expertise in Python test automation frameworks such as PyTest (Robot Framework experience is a plus)  
• Proven experience designing automation frameworks from the ground up  
• Deep experience testing backend services, REST APIs, and distributed systems  
• Hands-on experience validating event-driven architectures using messaging platforms such as GCP Pub/Sub  
• Strong experience with relational databases (Oracle preferred), including data validation and complex query verification  
• Solid understanding of system testing methodologies, SDLC/STLC, and automation best practices  
• Experience designing and implementing integration testing strategies across asynchronous systems  
• Proficiency with Linux command-line tools and log analysis  
• Experience integrating automation into CI/CD tools such as Jenkins or GitHub Actions 
• Familiarity with infrastructure-as-code tools such as Terraform or Ansible  
• Experience testing cloud-native applications (GCP preferred)  
• Exposure to performance, load, or resilience testing in distributed systems 
• Financial trading systems experience is a plus  
• Excellent communication, collaboration, and analytical problem-solving skills  
• Demonstrated ability to mentor engineers and influence quality practices across teams 

Compensation:

The salary range for this role will be $100,000.00 - $150,000.00 USD. In addition, this position will also receive an annual target bonus of 10%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago, IL. We are not open to remote candidates for this role. 

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

What you'll do:

We are seeking a Sr. Platform Engineer I to join our Platform Engineering team, focused on Developer Experience. In this role, you will design and build the tools, workflows, and golden paths that make engineers across the organization more productive. Your work will directly shape how teams build, test, ship, and operate software, removing friction, codifying best practices, and enabling self-service at scale. You will collaborate closely with product engineering, infrastructure engineering, and technical leadership to establish platform standards, create reusable service templates, and build internal tooling that accelerates delivery while maintaining quality and consistency across our web, mobile, desktop, and trading platforms.

In this role you will:

• Define and maintain golden paths for service creation, including service templates, starter kits, and scaffolding tools that let teams go from zero to production-ready with minimal friction
• Own developer onboarding workflows and maintain high-quality platform documentation
• Establish and evolve CI/CD pipeline standards across the organization
• Design release automation patterns, including rollout safety mechanisms such as canary deployments, progressive delivery, and automated rollbacks
• Build and maintain internal platform portals, reusable infrastructure modules, and paved-road workflows
• Enable product engineering teams to provision resources, configure environments, and ship features independently without reliance on other teams
• Champion platform adoption through clear documentation, enablement sessions, and a consultative approach
• Measure developer satisfaction and platform adoption metrics to continuously improve the experience
• Partner with product engineering, infrastructure, and operations teams to ensure platform tooling meets cross-platform needs
• Translate engineering pain points into scalable platform capabilities• Embed security and compliance requirements such as SOC2 and PCI-DSS into platform tooling and CI/CD pipelines

What you'll need:

• 8+ years in platform engineering, DevOps, or developer tooling roles with a strong focus on developer experience
• Deep experience building and maintaining CI/CD pipelines such as GitHub Actions, including release automation and deployment safety patterns
• Strong expertise with Kubernetes, Docker, and container orchestration in the context of self-service abstractions
• Proficiency in Python, Go, or Bash with experience building internal tools and automation
• Hands-on experience with Infrastructure as Code tools such as Terraform and Helm
• Experience with cloud platforms such as AWS, GCP, or Azure, including designing developer-facing abstractions
• Strong collaboration, communication, and documentation skills with a focus on internal developer experience

Bonus Points for:

• Experience building or contributing to internal developer portals such as Backstage
• Familiarity with platform engineering frameworks and a platform-as-a-product mindset
• Trading or financial services industry experience
• Contributions to open-source projects

Compensation:

The salary range for this role will be $165,000 - $180,000 USD. In addition, this position will also receive an annual target bonus of 12%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowanceaccrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

What you'll do: 

As the Senior Product Marketing Manager leading NinjaTrader’s international marketing pod, you’ll be at the forefront of expanding our reach into global markets. You’ll own the go-to-market (GTM) strategy for one of our new international product lines—driving growth, adoption, and customer engagement. In this highly cross-functional role, you’ll shape product positioning, craft customer-centric narratives, and ensure alignment across product, engineering, sales, and brand. This is a high-impact opportunity to lead strategic launches and deliver experiences that fuel business growth on a global scale. 

In this role you will: 

• GTM Strategy & Execution: Develop and execute robust marketing strategies and GTM plans that drive product adoption and customer engagement. This includes competitor research, defining and understanding the target audience, developing compelling positioning, and ensuring the value proposition resonates across customer touch points thereby driving adoption 
• Cross-functional Collaboration: Lead the GTM process, working with teams like product, engineering, sales, and marketing. Ensure alignment and execution in line with GTM strategy throughout the lifecycle of the product, from concept to post-launch 
• Customer Insights & Strategy Development: Work with the Customer Insights team to leverage data and research, building a deep understanding of the audience. Use this insight to shape product positioning and inform GTM strategies that resonate with target audiences 
• Storytelling: Craft compelling narratives that will make our product stand out to the audience. Define audience needs, value proposition and develop differentiated customer narratives 
• Influence Product Strategy: Partner with product teams to provide input on product development based on market and customer insights. Ensure that the products we build meet the needs of our audience and storytelling is built into the experience (within and outside the product) 
• Activation: Monitor product adoption and collect feedback to refine future GTM plans. Analyze performance against KPIs and provide actionable insights to optimize future strategies 

What you'll need: 

• 8+ years of product marketing experience in high-growth fintech or tech industry 
• Demonstrated ability to execute GTM strategies and lead product launches for complex products across multiple geographies 
• A proven track record of driving business results through well-executed marketing programs 
• Proven experience working with cross-functional teams and driving successful outcomes 
• Exceptional communication skills, with the ability to influence stakeholders, present to senior leadership, and drive alignment across teams 
• Strong analytical skills and the ability to develop data-driven insights that turn into actionable marketing strategies 
• Ability to track and report on KPIs to measure and communicate the effectiveness of marketing initiatives and their direct impact on business outcomes 
• A self-starter who thrives in a fast-paced, dynamic environment and brings clarity to ambiguous situations 
• Low ego, high EQ, and a collaborative work ethic 

Bonus points for: 

• Experience launching and marketing products in global markets 
• Marketing experience in or a strong understanding of the active trading space 
• Previous experience in B2C marketing for fintech or tech companies 

Compensation: 

The salary range for this role will be $150,000 - $180,000 USD. In addition, this position will also receive an annual target bonus of 10%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). 

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 23 days per year plus seven paid holidays. 

Location: 

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin. 

Hybrid: 

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer: 

• 20 additional flex remote days annually 
• 5 Company Wide Office-Optional weeks tied to major holidays  

What you'll do:

We are seeking a highly skilled and experienced Engineer specializing in Flutter to join our Mobile Engineering Team. As a Sr. Mobile Engineer II, you will lead mobile architecture, mentor engineers, and deliver scalable, high-performance applications that power a seamless cross-platform experience. You will influence technical direction across teams, set a high standard for engineering excellence, and drive end-to-end quality and reliability in our mobile products.

In this role you will:

• Own the life cycle of features through testing, debugging, documenting, releasing, and monitoring
• Take part in daily standups and regular team-wide meetings to discuss current and upcoming tasks
• Participate in the technical roadmap for mobile architecture, frameworks, and tooling
• Participate in design reviews, architecture discussions, and performance optimization efforts across iOS and Android
• Implement robust, maintainable Flutter solutions that follow best practices for state management, dependency injection, and reactive programming
• Collaborate with Product and Design teams to iteratively improve the user experience on mobile platforms
• Investigate issues, mitigate them, and recommend preventative measures
• Improve observability, monitoring, and crash analytics to ensure product stability and quality
• Help foster a culture of technical excellence, innovation, and collaboration

What you'll need:

• 6+ years of professional software engineering experience
• 2+ years of hands-on Flutter and Dart experience in production environments
• Understanding of mobile architecture, state management, and design patterns (BLoC, MVVM, Clean Architecture)
• Experience maintaining testing strategies for Flutter applications, spanning unit, widget, integration, and end-to-end levels
• Familiarity with building CI/CD automation for mobile delivery
• Understanding of RESTful APIs, WebSockets, and offline data handling
• Familiarity optimizing performance, reliability, and user experience across diverse devices
• Ability to perform in a team environment adopting agile principles
• Strong written and verbal communication skills
• Strong grasp of OOP design principles

Bonus Points for:

• Knowledge of native iOS (Swift) and Android (Kotlin/Java) integration
• Experience with fintech or trading platforms
• Contributions to open-source frameworks or SDKs

Compensation:

The salary range for this role will be $140,000.00 - $190,000.00 USD. In addition, this position will also receive an annual target bonus of 12%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

What you'll do: 

Our rapidly growing Product & Design organization is seeking an experienced and highly creative Sr. UX/Product Designer with a passion for trading, crypto, and cutting-edge design innovation. This role will be critical in shaping the next generation of trading experiences across our award-winning trading platform. 

In this role you will: 

• Operate as part of a product-driven, agile organization that prioritizes research, client feedback, and fast iteration 
• Collaborate closely with cross-functional teams including Product, Engineering, and Marketing to define, design, and deliver exceptional user experiences 
• Design intuitive, elegant interfaces across desktop, web, and mobile platforms using industry best practices 
• Leverage data, user research, and feedback loops to validate design decisions and continuously improve UX 
• Lead end-to-end design processes including ideation, prototyping, high-fidelity mockups, and implementation support 
• Partner with Product Management to translate customer insights and business requirements into innovative features 
• Apply a systems-thinking approach to create scalable, component-based solutions within our design system 
• Help evolve and maintain our internal design system, ensuring consistency and quality across platforms 
• Contribute to a culture of design excellence by mentoring peers, sharing feedback, and presenting work to stakeholders 
• Stay informed on industry trends in fintech, trading, and emerging tech—including AI—to drive forward-thinking design 
• Explore AI-powered prototyping and interaction design to help us stay ahead of the curve 

What you'll need: 

• 3–5 years of UX and/or UI design experience in a SaaS environment 
• Strong proficiency in Figma, with a robust portfolio showing polished product designs and design system usage 
• Expertise in UX fundamentals including layout, spacing, hierarchy, prototyping, journey mapping, and conversion-focused flows 
• Experience with scalable design systems and component libraries 
• Ability to design, prototype, and iterate quickly in response to feedback 
• Comfortable working independently while thriving in a collaborative, cross-functional environment 
• Strong conceptual thinking and problem-solving skills 
• Excellent communication skills with the ability to clearly present ideas and advocate for design decisions 
• Proficiency in tools such as Figma, InVision, Axure, or similar 

Bonus Points for: 

• Hands-on experience creating and managing design systems 
• Familiarity with front-end code including HTML5, CSS, and React 
• Experience prototyping with AI tools such as Claude, Figma AI, or other emerging platforms 

Compensation: 

The salary range for this role will be $110,000 - $160,000 USD. In addition, this position will also receive an annual target bonus of 10%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). 

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. 

Location:

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin. 

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer: 

• 20 additional flex remote days annually 
• 5 Company Wide Office-Optional weeks tied to major holidays 

What you'll do: 

In this role, you will lead research initiatives that bridge the gap between complex trading workflows and intuitive product design. You will apply a variety of research methodologies, from generative to evaluative, to uncover user needs, validate solutions, and optimize the trading experience. Your insights will directly influence the design and development of NinjaTrader’s Futures Trading platform, ensuring it meets and exceeds the expectations of expert and new traders. 

In this role you will: 

• Strategically select and apply research methods based on project needs 
• Generative research to explore trader behaviors, workflows, and pain points 
• Concept validation to refine ideas before development 
• Evaluative research to assess the effectiveness of design solutions 
• Behavioral and quantitative research to track user patterns and validate findings at scale 
• Conduct deep research into trader psychology, decision-making under pressure, and automation workflows, ensuring the platform supports both expert and new-to-futures traders 
• Collaborate with designers, product managers, and engineers to translate insights into user-centered solutions 
• Develop personas and journey maps to align stakeholders on trader goals and pain points 
• Advocate for research-backed decision-making, ensuring UX is grounded in user needs rather than assumptions 
• Present findings in compelling ways through reports, workshops, and data-driven storytelling 
• Partner with market researchers and data analysts to triangulate user insights with behavioral data and market trends 
• Establish and refine research frameworks, processes, and best practices to scale research impact across teams 

What you'll need: 

• 5+ years of UX research experience in complex environments (fintech, trading, enterprise software, or similar domains) 
• Expertise in a broad range of research methods, knowing when and how to apply each based on the research objective 
• Experience conducting usability studies and optimizing workflows for high-stakes decision-making environments 
• Ability to synthesize qualitative and quantitative insights to tell a clear and compelling user story 
• Proficiency in UX research tools and behavioral analytics 
• Strong collaboration skills, with the ability to work across design, product, data, marketing, and engineering teams to drive user-centered solutions 
• Excellent communication and storytelling abilities, with experience presenting insights to senior stakeholders 

Bonus points for: 

• Experience with futures trading platforms or other financial markets 
• Background in behavioral economics or cognitive psychology 
• Experience working in fast-paced, agile environments 
• Familiarity with trading platforms, real-time data visualization, risk management tools, or trading concepts is a huge plus 

Compensation: 

The salary range for this role will be $130,000 - $150,000 USD. In addition, this position will also receive an annual target bonus of 12%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). 

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. Additional details on our total compensation package and benefits are listed below. 

Location:  

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, New York, North Carolina, Ohio, Oregon, South Carolina, Texas, Utah, Virginia, Washington, Wisconsin, New Jersey, Pennsylvania, Washington, D.C. 

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually 
• 5 Company Wide Office-Optional weeks tied to major holidays 

What you'll do:

NinjaTrader’s growing Design organization is seeking an experienced, highly skilled, and creative Staff UX Product Designer. Your passion for simplicity and innovation will help deliver best-in-class user experiences, and you will drive both the design and execution needed to stay ahead of the competition.

In this role you will:

• Lead and drive design for a vertical, focusing on enhancing both new and existing customer experiences
• Own the end-to-end design process, ensuring customer-centric solutions that resonate with both new and seasoned users
• Collaborate closely with Product Management and Engineering teams to drive innovative design solutions that meet both user and business needs
• Establish and maintain a high standard of design craft across the ecosystem, ensuring excellence in visual design, interaction design, and usability
• Drive product-led growth through design, by delivering impactful and intuitive product experiences that promote user adoption, engagement, and satisfaction
• Contribute to the continuous improvement of the Design System, refining and evolving it to scale with the platform’s growth
• Act as a mentor and leader to other designers, fostering a culture of collaboration, innovation, and design excellence across the team
• Participate in and lead design critiques, product discussions, and pair-designing sessions to collaboratively shape the design direction
• Communicate complex design concepts clearly and effectively to both internal and external stakeholders, including senior leadership

What you'll need:

• 7+ years of experience in product design, including significant experience working on cross-functional teams
• A proven track record of delivering outstanding design solutions for complex products with a customer-centric mindset
• Strong portfolio showcasing expertise in interaction design, visual design, and information architecture, with experience in user research, journey mapping, and persona development
• Deep understanding of modern design tools and processes, including experience with Figma and other design & research tools
• Experience working with and contributing to Design Systems in a collaborative environment
• Exceptional communication and storytelling skills, with the ability to present and advocate for design decisions across the organization
• Strong problem-solving abilities, able to balance user needs, business objectives, and technical constraints to deliver impactful design solutions
• Ability to thrive in a fast-paced, outcome-driven environment, with a passion for advancing design craft and pushing the envelope of innovation

Bonus points for:

• Experience in futures trading, financial markets, or investment platforms is a huge plus

Compensation:

The salary range for this role will be $150,000.00 - $190,000.00 USD. In addition, this position will also receive an annual target bonus of 12%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 23 days per year plus seven paid holidays.

Location:

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

What you'll do:

Are you passionate about financial markets and providing exceptional service? NinjaTrader is seeking a Trading Operations Associate to join our dynamic Trade Desk, Operations, and Risk Management teams. In this role, you'll support our brokerage customers with trade-related assistance through world-class, timely email and phone communication.

We’re looking for a detail-oriented, tech-savvy team player who thrives in both fast-paced and slower market environments.

In this role you will:

• Oversee and manage customer trading activity, including special bookings, allocations, FX trades, and other daily operational tasks
• Perform key back-office functions such as trade allocations, treasury processing, and trading platform setup
• Monitor and resolve trade breaks, process commission discrepancies and adjustments, and complete end-of-day checks
• Assist with contract expiration monitoring and post-trade allocation support
• Collaborate with cross-functional teams including Risk Management, Account Management, Finance, and Customer Support
• Deliver outstanding customer service by troubleshooting issues and resolving inquiries in real time
• Support strategic projects and take on additional responsibilities as needed
• Maintain a high level of accuracy while multitasking in a high-pressure environment

What you'll need:

• Bachelor’s Degree in Finance or related field (preferred)
• Strong technical aptitude and ability to troubleshoot client-side software/computer issues
• Excellent written and verbal communication skills
• Comfortable learning and working with proprietary trading software
• Highly organized and detail-oriented with a proactive mindset
• Strong team player with a positive attitude and eagerness to learn
• Willingness to work alternate shifts as needed
• Flexibility to work mid or overnight shifts, including holidays, as needed
• Ability to work a 4x10 schedule (10.5-hour shifts with a 30-minute lunch)
• Availability to support weekend coverage as needed

Bonus points for:

• Passion for financial markets and trading
• Prior experience in a trading operations or trade support role
• Knowledge of CQG trading platform
• Advanced Excel skills and proficiency with Microsoft Office Suite

Compensation:

The salary range for this role will be $40,000.00 - $60,000.00 USD. In addition, this position will also receive an annual target bonus of 6%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. Additional details on our total compensation package and benefits are listed below

Location: 

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

What you'll do:

As VP of Product Engineering, you will own end-to-end engineering accountability for the platforms and systems that over 2.5 million traders depend on every day — including Desktop, Web, and Mobile trading applications, as well as the real-time backend infrastructure that powers them. Reporting directly to the CTO, you will lead a multi-director organization with a mandate to build a durable, high-performing engineering organization capable of predictable execution at scale while operating a 24x7 mission-critical trading platform. This role requires driving transformation while maintaining stability.

In this role you will:

• Lead a multi-director engineering organization spanning client platforms (Desktop, Web, Mobile) and real-time trading systems; set the tone for engineering culture, accountability, and craft
• Own performance management rigorously by establishing clear expectations, running structured calibrations, developing top performers, and addressing underperformance decisively
• Build leadership bench strength through strategic hiring and developing existing managers into senior leaders
• Partner with the CTO to translate business strategy into organizational design, headcount plans, and capability roadmaps
• Establish and enforce elevated engineering standards across code quality, testing rigor, deployment safety, incident response, and on-call excellence
• Drive measurable improvements in change failure rate, deployment frequency, and P1 incident trends to enable predictable execution
• Champion DORA metrics and SDLC best practices to ensure consistent quality across all teams
• Define and own the multi-year technical roadmap for client platforms and core trading systems including OMS, execution engine, market data, and exchange connectivity
• Lead platform modernization efforts, including retiring legacy infrastructure, evolving the Scala/Akka trading core, and expanding cloud-native capabilities on GCP while maintaining 99.95%+ uptime
• Enforce architectural guardrails and decision frameworks to ensure system coherence
• Achieve 80–90%+ roadmap execution through strong planning, prioritization, and delivery cadences
• Communicate engineering tradeoffs clearly to executive stakeholders and translate technical complexity into business terms
• Partner with Product, Design, Risk, and Compliance to align engineering investments with company priorities
• Champion AI-driven engineering initiatives including agentic development, AI-assisted code review, and debugging automation
• Measure and report on AI tooling impact across cycle time, defect rates, and developer experience

What you'll need:

• 15+ years of software engineering experience, including 5+ years leading organizations with multiple Directors or Sr. Engineering Managers
• Proven experience owning both client-facing platforms (web, mobile, or desktop) and backend distributed systems within the same role
• Demonstrated success improving engineering quality through reduced defect rates, improved deployment safety, and strong SDLC practices
• Experience in high-growth fintech, trading, payments, or similarly high-stakes environments where reliability has financial impact
• Deep expertise in distributed systems, event-driven architecture, low-latency systems, and cloud-native infrastructure (GCP or equivalent)
• Strong command of engineering delivery metrics such as DORA, change failure rates, and incident management
• Executive-level communication skills with the ability to translate technical complexity into business outcomes
• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience

Bonus points for:

• Background in capital markets, brokerage, or futures and derivatives technology
• Experience with real-time trading systems such as OMS, EMS, exchange connectivity, or market data infrastructure
• Proficiency in C++, Java, Scala, Go, or similar programming languages
• Experience implementing AI-powered developer productivity tools at scale
• Experience navigating post-acquisition engineering integration

Compensation:

The salary range for this role will be $275,000.00 - $325,000.00 USD. In addition, this position will also receive an annual target bonus of 20%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 23 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

What you'll do: 

NinjaTrader is seeking a Sr. Lifecycle Marketing Manager to build and scale in-product lifecycle experiences. This role will focus on developing strategies to introduce personalized in-product messaging throughout the customer lifecycle, driving activation, engagement, and retention. 

This hands-on role is ideal for someone with experience executing multi-channel lifecycle journeys on platforms like Braze, who has a strong performance bias and can turn strategy into executable lifecycle experiences with measurable outcomes. 

In this role you will: 

• Build and manage multi-channel lifecycle programs with a focus on in-product messaging 
• Identify and implement segmentation and personalization opportunities 
• Execute lifecycle experiences across onboarding, engagement, retention, and reactivation programs based on product usage 
• Partner with Product and Data teams to ensure required segmentation and personalization data triggers are available 
• Run A/B tests and experiments to improve lifecycle performance 
• Monitor campaign performance and surface insights and recommendations 
• Continuously improve messaging, timing, segmentation, and channel mix 
• Work closely with Product Marketing to translate messaging and positioning into lifecycle programs 
• Support product launches by driving awareness and adoption through coordinated lifecycle experiences 
• Ensure high-quality execution through strong QA and documentation 
• Drive process improvements as the lifecycle function scales 

What you'll need: 

• 6–8 years of experience in lifecycle, CRM, or growth marketing 
• Hands-on experience executing campaigns in Braze or comparable platforms 
• Strong understanding of segmentation, triggers, and customer journeys 
• Proficiency working with data, metrics, and experimentation 
• Excellent attention to detail and execution quality 

Bonus points for: 

• Background in fintech, big tech, or high-growth B2C companies 

Compensation: 

The salary range for this role will be $95,000 - $145,000.00 USD. In addition, this position will also receive an annual target bonus of 10%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). 

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 23 days per year (some positions may qualify for more) plus seven paid holidays. 

Location:

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin. 

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer: 

• 20 additional flex remote days annually 
• 5 Company Wide Office-Optional weeks tied to major holidays 

What you'll do:

We are seeking a strategic, relationship-driven Director of Partnerships to lead the growth and development of our NT Connect partner ecosystem. This role will be instrumental in launching and scaling our new B2B business focused on empowering the next wave of new entrants into the derivatives space.

You will own partnership strategy and execution end-to-end, operating at the intersection of strategy, sales, and execution in a fast-moving, build-stage environment. This is a highly visible role with direct impact on revenue growth, market expansion, and the overall success of NT Connect.

In this role you will:

• Develop and execute the end-to-end partnership strategy for NT Connect aligned with business objectives, revenue targets, and long-term growth
• Source, pitch, and close new B2B partnerships targeting both established brokers and non-traditional or first-time entrants into the derivatives ecosystem
• Build a scalable, repeatable partner acquisition model including market segmentation, outbound strategy, pitch materials, and commercial frameworks
• Establish and maintain trusted senior-level relationships with partners
• Lead partnership negotiations, structuring mutually beneficial commercial terms and long-term strategic agreements
• Develop and maintain comprehensive partner-facing sales collateral and FAQs to support sales and activation
• Collaborate cross-functionally with Onboarding, Operations, Support, Compliance, Legal, Product, and Engineering to deliver a seamless partner experience from introduction through launch and scale
• Drive partner performance by identifying and supporting revenue-generating initiatives, platform adoption, and partner growth opportunities
• Represent NT Connect externally at events, conferences, and industry forums to promote brand awareness and new opportunities
• Own and report on KPIs for pipeline health, signed partner velocity, and partner activation, presenting insights and recommendations to executive leadership
• Translate insights from the partnership pipeline into action by shaping product roadmap decisions, operational improvements, and compliance initiatives based on prospective partner feedback and market trends

What you'll need:

• 5+ years of experience in partnerships, business development, and/or sales within B2B fintech or brokerage
• Deep understanding of the futures industry, FCM operations, and the Introducing Broker model preferred
• Demonstrated success sourcing, negotiating, and scaling complex B2B partnerships
• Commercial mindset with the ability to craft compelling, differentiated value propositions for diverse partner profiles
• Strong relationship-building and stakeholder management skills
• Excellent presentation and communication skills with the ability to engage at the C-Suite level and simplify complex topics for new entrants
• Data-driven operator with experience owning KPIs, forecasting, and executive-level reporting
• Entrepreneurial mindset with a passion for building new programs, processes, and partnerships from the ground up
• Experience operating within a fast-paced, early-stage startup or business unit is a strong plus

Compensation:

The salary range for this role will be $145,000.00 - $195,000.00 USD. In addition, this position will also receive an annual target bonus of 15%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 23 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

What you'll do: 

As an API Support Specialist, you will work closely with vendors, development teams, and internal stakeholders to design, support, improve, and maintain API integrations that drive seamless financial experiences for our expanding customer base. This role requires a blend of technical expertise, problem-solving skills, and cross-departmental collaboration to meet both business and technical objectives. 

This is a terrific opportunity for an individual who is passionate about working with cutting-edge technology, supporting innovative API solutions, and contributing to the growth of NinjaTrader and our partners. If you are a self-starter who thrives in a dynamic environment and enjoys working on impactful projects, we encourage you to apply! 

In this role you will: 

• Provide first response technical support to firms through remote assistance calls, addressing vendor inquiries and troubleshooting issues efficiently 
• Be a first responder to critical system incidents or outages and effectively communicate with partners during these issues 
• Act as a key contributor to the launch of new products and services, collaborating with Product, Engineering, and other departments 
• Serve as part of the on-call rotation to respond to outages or partner issues, ensuring reliable coverage and minimal disruption to operations 
• Maintain active communication and support with API users via customer service channels
• Take ownership of the cases you handle, following up with vendors to ensure inquiries are resolved completely 
• Collaborate across multiple departments to ensure technical and business objectives are met 
• Advocate for developers by driving feature requests and requirements with Product and Engineering teams 
• Develop and maintain expertise in NinjaTrader’s product offerings, technical design, and API capabilities 

What you'll need: 

• Experience in API Support or 3+ years of software development 
• Demonstrated expertise with WebSockets, SQL, JSON, or using third-party REST APIs 
• Demonstrated ability to manager and respond to time-sensitive incidents, including participation in a periodic on-call rotation outside normal business hours
• Experience with JIRA ticketing systems, GCP logs, and BigQuery are a plus 
• Experience with Java, C++, .NET, and other programming languages are a plus 
• A passion for excellent documentation, with strong oral and written communication skills 
• Experience troubleshooting complex problems, working effectively across multiple teams 
• Availability for 1st shift hours: 5:00am–2:30pm or 8:00am–4:30pm CST (fairly flexible and customizable) 

Compensation: 

The salary range for this role will be $70,000.00 - $80,000.00 USD. In addition, this position will also receive an annual target bonus of 8%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). 

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. 

Location:

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer: 

• 20 additional flex remote days annually 
• 5 Company Wide Office-Optional weeks tied to major holidays 

What you'll do:

In this role, you will own the product vision and strategy for the Trader Engagement vertical, driving growth across engagement and retention. The goal of the Trader Engagement area is to provide relevant product experiences that enable traders of all levels to develop confidence through competence, helping them progress toward their personal trading goals. The results of your efforts will increase user stickiness on our platform, convert prospects from demo (free trial) users to funded users, and ultimately build a community of active, confident traders.

In this role you will:

• Drive the overall product strategy and vision for Trader Engagement in collaboration with product and growth leadership, marketing, engineering, design, and data science teams, ensuring alignment with broader strategic company goals, including the integration of AI-powered experiences across the trader journey
• Set organizational direction for engagement, conversion, and retention, translating company goals into a coherent, sequenced roadmap on a quarterly basis with a clear point of view on where AI and personalization unlock improvements in trader outcomes
• Lead and develop a team of PMs, establishing a high-performance culture grounded in product excellence, customer empathy, and rigorous execution
• Own the engagement flywheel end-to-end, from first meaningful moment through long-term retention, designing experiences that move traders through each stage with confidence, including AI-driven nudges and personalized learning recommendations
• Partner with data science and ML teams to build and iterate on personalization and recommender systems that surface the right content, tools, and guidance to each trader at the right moment
• Design and run experiments to test hypotheses related to growth, engagement, and AI feature effectiveness, establishing clear metrics and feedback loops to scale what works

What you'll need:

• 8+ years of product management experience, with at least 3 years leading other PMs or product teams
• Demonstrated track record of owning and growing engagement, conversion, or retention product lines at scale
• Demonstrated ability to lead cross-functional teams and drive alignment across business, engineering, and external stakeholders
• Strong analytical skills, with experience using data to guide prioritization and product iteration, and comfortable reviewing product metrics with broader stakeholders
• Entrepreneurial mindset, comfortable owning large problem areas and operating in ambiguity
• Team-first mentality with an ability to mentor peers and influence without authority

Bonus points for:

• Experience in fintech or trading platforms
• Hands-on expertise in developing AI/ML-driven native applications
• Experience with recommender systems and/or personalization at scale
• Demonstrable experience launching products from 0 to 1 and scaling them

Compensation:

The salary range for this role will be $180,000.00 - $230,000.00 USD. In addition, this position will also receive an annual target bonus of 15%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 23 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

What you'll do: 

NinjaTrader Group, LLC is seeking a detail-oriented and highly organized Paralegal / Legal Assistant to support its in-house legal team across a diverse and growing FinTech business. This role provides critical support across litigation, regulatory, and corporate matters for a group of affiliated entities, including a software company (NinjaTrader, LLC), a regulated futures commission merchant (NinjaTrader Clearing, LLC), and an educational company (NT Technologies, LLC). This position offers the opportunity to work in a dynamic environment at the intersection of technology, financial services, and regulation. 

In this role you will: 

• Assist the legal team in all phases of litigation, including responding to discovery requests (document collection, review, and production)  
• Support responses to subpoenas and third-party information requests  
• Manage and maintain legal holds and document preservation processes  
• Assist with contract lifecycle management, including organizing, tracking, and maintaining agreements  
• Prepare and file corporate documents, including regulatory and corporate filings  
• Maintain corporate records, minute books, and entity documentation across multiple affiliated companies  
• Docket and track legal deadlines, court dates, and regulatory obligations  
• Review and process legal invoices and assist with outside counsel billing management  
• Coordinate with internal stakeholders and external counsel on legal matters  
• Conduct basic legal and regulatory research as needed  
• Support compliance-related tasks and internal policies  
• Perform general administrative and organizational duties typical of a paralegal role within a FinTech environment  

What you'll need: 

• Bachelor’s degree or paralegal certificate preferred  
• 2+ years of experience as a paralegal or legal assistant (experience in financial services or FinTech preferred)  
• Familiarity with litigation processes, discovery, and subpoena response workflows  
• Experience with contract management and corporate record keeping  
• Strong organizational skills and attention to detail  
• Ability to manage multiple priorities and deadlines in a fast-paced environment  
• Excellent written and verbal communication skills  
• Proficiency with standard business software, including Microsoft Excel, Outlook, Word, and document management systems  
• Experience working with regulated entities (e.g., broker-dealers, FCMs, or similar) is a plus  

Bonus points for: 

• Familiarity with futures industry regulations (CFTC, NFA) is a plus  
• Experience with e-discovery tools and legal billing systems  
• Exposure to corporate governance practices and compliance frameworks  

Compensation: 

The salary range for this role will be $80,000.00 - $100,000.00 USD. In addition, this position will also receive an annual target bonus of 8%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). 

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 23 daysper year (some positions may qualify for more) plus seven paid holidays. 

Location:

This role is based in Chicago, Illinois. 

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer: 

• 20 additional flex remote days annually  
• 5 Company Wide Office-Optional weeks tied to major holidays 

What you'll do:

In this role, you will own the product roadmap for NinjaTrader's Core Platform, leading the Web and Mobile Squad to deliver best-in-class trading experiences across our web and mobile surfaces. You will drive the end-to-end product experience for traders of all levels, building advanced trading workflows while ensuring the platform is fast, elegant, and built around the needs of active traders. Your work will directly improve trader confidence, platform stickiness, and increase trading activity on our Core platforms.

In this role you will:

• Drive the overall product roadmap for the Core Platform Web/Mobile Squad in collaboration with product leadership, engineering, and design, ensuring alignment with broader company strategy and goals
• Define and sequence a coherent quarterly roadmap for web and mobile trading experiences that balances trader needs, business outcomes, and technical feasibility
• Own the end-to-end trader experience across web and mobile surfaces, from order entry and charting to account management and platform navigation by designing intuitive, high-performance interfaces that move traders forward with confidence
• Partner closely with UX/design to uphold a high bar for interface quality, accessibility, and consistency across platforms
• Serve as the voice of the trader, deeply understanding user behaviors, pain points, and goals through research and data, translating those insights into clear product decisions
• Define and own Core Platform product metrics, using data to guide prioritization, measure feature impact, and drive continuous improvement across web and mobile surfaces

What you'll need:

• 7+ years of product management experience, with 3+ years of experience managing web and/or mobile product experiences, preferably within a fintech or trading platform
• Demonstrated experience building and shipping trading product experiences, with a strong understanding of trader workflows, order types, charting, and market data surfaces
• Strong UI/UX sensibility with a track record of partnering with design to ship polished, high-quality consumer trading experiences
• Proven ability to own and grow platform-level product lines at scale, balancing feature velocity with platform health
• Strong analytical skills with experience using data to guide prioritization and product iteration and owning product metrics for funding initiatives
• Entrepreneurial mindset, comfortable owning large problem areas and operating in ambiguity
• Team-first mentality with an ability to mentor peers and influence without authority

Bonus points for:

• Deep domain expertise in trading platforms, brokerage products, or financial data products
• Demonstrable experience launching products from 0 to 1 and scaling them

Compensation:

The salary range for this role will be $180,000 - $210,000 USD. In addition, this position will also receive an annual target bonus of 15%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 23 days per year (some positions may qualify for more) plus seven paid holidays.

Location:

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

What You’ll Do: 

As a Research Operations Manager at NinjaTrader, you will join a team delivering strategic insights that inform mission-critical decisions across the organization. Your ReOpsleadership and your experience implementing systems, standards, and tools to improve research processes will amplify the efficiency and capacity of NinjaTrader’s researchers. This is an impactful role that will influence the shape of NinjaTrader for years to come. 

In this role, you will: 

• Design efficient research workflows and processes by evaluating current research operations from project intake through delivery and building repeatable systems that reduce friction  
• Ensure research practices adhere to company standards, including regulatory and compliance requirements as well as internal best practices for brand voice and participant experience  
• Build and manage a customer research panel, including platform onboarding, recruitment strategy, and governance of contact frequency  
• Manage day-to-day research logistics by supporting study setup, launch, monitoring, and troubleshooting while coordinating access to the research panel 

What you'll need:  

• At least 5 years of experience in research operations, panel management, or the operational or project management side of market research  
• A proven track record of building a research operations function from the ground up  
• Strong understanding of quantitative and qualitative research project workflows  
• Working or conceptual knowledge of quantitative and qualitative research methods, especially sampling and study design  
• Strong organizational and project management skills  
• Experience working with cross-functional teams and driving successful outcomes  
• Exceptional communication skills with the ability to collaborate with stakeholders of varying research experience levels  
• Self-starter who thrives in a fast-paced, dynamic environment and brings clarity to ambiguous situations  
• Low ego, high emotional intelligence, and a collaborative work ethic 

Bonus Points For: 

• Experience building a customer research panel  
• Familiarity with CRM-based participant workflows  
• Background in fintech, financial services, or trading platforms  
• Knowledge of the ResearchOps landscape, including frameworks like the Eight Pillars of User Research or Nielsen Norman Group’s Six Core Components 

Compensation: 

The salary range for this role will be $105,000.00 - $125,000.00 USD. In addition, this position will also receive an annual target bonus of 10%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company or team performance (50%). 

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 18 days per year (some positions may qualify for more) plus seven paid holidays. 

Location: 

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin. 

Hybrid: 

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer: 

• 20 additional flex remote days annually  
• 5 Company Wide Office-Optional weeks tied to major holidays 

What you'll do:

NinjaTrader Clearing, LLC, a registered Futures Commission Merchant and NFA Member, is seeking a Director or Sr. Director, FCM Compliance to serve as the Chief Compliance Officer’s deputy and primary partner in executing and scaling the Firm’s futures compliance program. Reporting to the CCO, this role provides strategic leadership and hands-on oversight of the Firm’s FCM compliance framework, including compliance governance, supervisory controls, monitoring and testing, regulatory change management, and regulatory engagement with the CFTC, NFA, and applicable exchanges. As NinjaTrader continues to build a data-driven operating model leveraging automation, AI, and regulatory technology, this role will be instrumental in scaling a modern compliance infrastructure that reduces manual processes, improves transparency, and embeds compliance into systems and product architecture by design. This position also serves as a trusted advisor to senior management and business stakeholders on regulatory requirements impacting futures and swaps trading, clearing operations, and financial responsibility obligations.

In this role you will:

• Partner with the CCO in overseeing the Firm’s compliance program for futures, options on futures, and cleared swaps activities conducted as an FCM
• Maintain and enhance written supervisory procedures, compliance policies, and supporting control documentation governing customer protection, supervision, complaint handling, and other applicable regulatory requirements
• Translate regulatory obligations into practical supervisory controls, clear ownership, and evidence standards
• Design and evolve a data-driven compliance monitoring and testing program, leveraging automation, workflow tools, analytics, and regtech solutions to increase coverage and reduce manual lift
• Identify opportunities to eliminate manual dependencies and systematize, automate, and embed compliance controls within trading, clearing, finance, and customer workflows
• Lead regulatory change management efforts, including assessment of CFTC, NFA, and exchange rule developments, impact analysis, and implementation across business units
• Lead day-to-day regulatory engagement activities, including coordination of NFA examinations, CFTC inquiries, and exchange reviews, and preparation of materials for CCO review and approval
• Provide second-line oversight support with respect to financial responsibility requirements, including customer funds segregation, secured amount calculations, and net capital compliance, in coordination with Finance and Operations
• Advise senior management and business stakeholders on regulatory obligations affecting trading conduct, clearing operations, promotional standards, margin and collateral processes, reporting, supervision, and operational change
• Support new product launches, operational enhancements, automation initiatives, and technology deployments through structured compliance-by-design assessments
• Manage and mentor members of the compliance staff while fostering a culture of continuous improvement
• Prepare compliance reporting and governance materials for senior management and assist in drafting the Annual CCO Report and other key program deliverables
• Identify emerging regulatory risks, control gaps, or scalability constraints and escalate material matters to the CCO in a timely and well-supported manner
• Serve as the CCO’s designated alternate consistent with delegated authority, including providing coverage in key meetings, regulatory interactions, and internal governance forums as needed

What you'll need:

• 8–12 years of futures compliance experience, including substantial experience within or directly supporting an FCM
• Strong working knowledge of CFTC regulations applicable to FCMs
• Strong working knowledge of NFA Compliance Rules and Interpretive Notices
• Strong working knowledge of exchange rulebooks (e.g., CME Group)
• Strong working knowledge of customer protection and financial responsibility frameworks (segregation, secured amount, net capital)
• Demonstrated experience leading or materially supporting regulatory examinations, inquiries, and remediation programs
• Ability to design, implement, and scale supervisory controls, governance processes, and compliance infrastructure
• Strong judgment, clear communication, and the ability to influence cross-functional stakeholders

Bonus points for:

• Series 3 preferred
• Experience in a growth environment where compliance infrastructure is being scaled

Compensation:

The salary range for this role will be $180,000.00 - $230,000.00 USD. In addition, this position will also receive an annual target bonus of 15%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%).

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 23 days per year plus seven paid holidays.

Location:

This role is based in Chicago, IL. *There may be remote flexibility for exceptional candidates in the following states: California, Colorado, Florida, Georgia, Illinois, Indiana, Minnesota, Missouri, Montana, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Texas, Utah, Vermont, Virginia, Washington, Washington DC, Wisconsin.

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer:

• 20 additional flex remote days annually
• 5 Company Wide Office-Optional weeks tied to major holidays

What you'll do: 

Reporting to and collaborating closely with the VP, Client Operations, you will lead the continued growth, scalability, and operational excellence of NinjaTrader’s Client Services organization. This role plays a key part in evolving the team toward a global, 24/7 operating model while delivering a consistently high-quality client experience across all time zones and channels, including phone, chat, and email. 

You’ll lead a multi-site organization, develop strong people leaders, and connect day-to-day execution with long-term business goals. This role blends strategic leadership, coaching, and operational oversight, and is ideal for a data-driven leader who thrives in fast-paced, client-centric environments. 

In this role you will: 

• Collaborate with the VP, Client Operations to define and execute the vision, strategy, and operating model for the Client Services organization, including the evolution to a 24/7 global support model 
• Lead and scale a high-performing team capable of supporting clients across multiple time zones and communication channels 
• Deliver on established clear KPIs and service level targets for responsiveness, resolution quality, operational efficiency, and client satisfaction 
• Create and maintain reporting frameworks and dashboards to track performance, identify trends, and support data-driven decision making 
• Refine staffing models, forecasting, and scheduling strategies aligned with client demand, seasonality, and business growth 
• Oversee onboarding, training, and ongoing development programs to ensure managers and representatives are set up for success 
• Partner with the People function to strengthen hiring, assessment, and workforce planning processes to meet evolving demand 
• Lead, mentor, and develop managers, providing guidance on coaching, performance management, and career progression 
• Support continuous skill development for representatives through structured training, playbooks, and individualized coaching 
• Collaborate cross-functionally with Product, Brokerage Operations, Compliance, Marketing, Growth, and Technology teams to improve the client experience and ensure client feedback informs platform and process improvements 
• Partner with Technology and AI teams to enhance automation, routing, self-service capabilities, and overall operational efficiency 
• Ensure Client Services practices meet regulatory requirements and align with company policies and quality standards 
• Foster a high-performance, accountable culture focused on continuous improvement, client satisfaction, and employee development 
• Represent the Client Services organization in executive discussions and strategic planning as needed, in partnership with the VP, Client Services 

What you'll need: 

• Bachelor’s degree or equivalent practical experience 
• 8 to 10+ years of experience in Client Services, Customer Support, or Customer Success, including at least five years in people management roles within B2C environments 
• Proven experience scaling and operating complex service organizations, ideally with global, multi-channel, or 24/7 support models 
• Strong operational and analytical skills, with a track record of using data to guide decisions and drive outcomes 
• Solid business acumen and the ability to connect Client Services initiatives to broader company goals 
• Demonstrated ability to lead through change, navigate ambiguity, and influence cross-functional partners 
• Excellent communication, leadership, and coaching skills 

Bonus points for: 

• Experience in financial services, trading technology, or FinTech environments 
• Background in workforce management, quality assurance frameworks, or automation within support organizations 
• Prior leadership of multi-channel support teams (phone, chat, email) 

Compensation: 

The salary range for this role will be $110,000.00 - $150,000.00 USD. In addition, this position will also receive an annual target bonus of 15%. Bonus pay at NinjaTrader is based on individual performance (50%) as well as company/team performance (50%). 

Salary and bonus earnings are only two components of the total compensation package offered by NinjaTrader. NinjaTrader offers a 401K plan through ADP under which the company will match up to 3.5% of employee contributions. Annual paid time off allowance accrues at a rate of 23 days per year plus seven paid holidays. 

Location:

This role is based in Chicago, IL. We are not open to remote candidates for this role 

Hybrid:

For Chicago-based employees, we follow a hybrid work schedule: In-office Tuesday through Thursday, with remote work on Mondays and Fridays. In addition to these weekly remote days, we offer: 

• 20 additional flex remote days annually 
• 5 Company Wide Office-Optional weeks tied to major holidays