Respond to customers' requests for IT technical services, answering questions on the function and use of products within a call center environment. This is a call center, IT help desk position. To be considered, you must have strong technical knowledge of PCs along with critical thinking and troubleshooting skills.  
 

Position Detail:         
Screen and handle calls as appropriate.
Type and enter information into a database while a customer is speaking.
Recognize research, isolate, and resolve information system problems.
Recognize customer problems that should be escalated to the next level for resolution following established protocols.
Demonstrate quality communication skills and exhibit a high level of professionalism with extreme sensitivity to customer satisfaction.
Maintain appropriate records and prepare reports as required.
Performs other duties and tasks as assigned by the Team Lead.

Qualifications:     
Proficient in French  
High School Diploma or the equivalent.
Experience working in technical support and/or education in IT.
Experience using and supporting: iOS, Android, Microsoft Windows 7, Windows 10, Microsoft Office 2010 - 2013, hardware, local and network printers, Outlook, Outlook 365, Cisco VPN, and antivirus.
Experience troubleshooting wireless connections.
Advanced knowledge of Networking.
Ability to utilize various databases consecutively with good typing skills.
A+, Net+ or Help Desk Tech Certification is a plus but not required.
Call center experience is a plus.

CGS is seeking Bilingual Customer Service Representatives. 

• * Work from home, we provide the equipment! You must have High Speed internet with a minimum of 40 Mbps/sec upload and 40 Mbps/sec download.   

Great typing skills required! 
 
 
As a Customer Service Representative, you will be connecting with our valued customers and giving them the best experience possible. We feel that your success is our success!  You will have the opportunity to develop into other roles to enhance your career.  We are looking for people who are hungry to learn new things, love people, and want to provide world class customer support.  Apply now! 
 
 

Job Duties: 

• Answer incoming customer inquiries 

• Data Entry to record customer information within our customer service database 

• Engage with clients in a friendly and professional manner while actively listening to their concerns 

• Offer support and solutions to customers in accordance with the company's policies and call guidelines.  

• Other duties as requested 

Job Qualifications: 
  

• Must be fluent in Spanish 

• You have a High School diploma or GED 

• You know how to juggle multiple tasks at the same time 

• You have good listening skills and professional phone etiquette 

• Ability to read and follow instructions for specific customer resolution tasks 

• Basic knowledge working with computers in a work environment 

 We provide Medical, Dental, and Vision. 

Job Description:

As a Technical Customer Service (CGS), you will have the opportunity to connect with our valued customers and provide them with the best experience possible. Your success is our success, and we are looking for individuals who are eager to learn, enjoy working with people, and are committed to delivering world-class customer support.

Job Skills:

• Troubleshoot, research, isolate, and resolve information system issues using internal knowledge base and tools.
• Identify customer issues that require escalation to the next level for resolution in accordance with established protocols.
• Utilize comprehensive understanding and knowledge of information systems products and services to provide technical assistance to customers.
• Carry out additional duties and tasks as delegated by the Team Lead.

Job Qualifications:

• 1-3 years of experience in Customer Service and/or Technical Support
• High School Diploma (or equivalent) with a willingness to learn through on-the-job training
• Experience in using or supporting Microsoft Windows and PC hardware and software
• Demonstrated strong verbal, written, and listening skills
• Strong work ethic with the ability to meet quality, productivity, and attendance metrics
• High level of professionalism with a keen focus on customer satisfaction

Benefits: Medical, Dental, and Vision coverage

Pay: $16.00 per hour

If you are eager to learn, enjoy collaborating with others, and are passionate about providing exceptional customer support, we encourage you to apply now and be a part of our team!