New Relic
At New Relic, our mission is to eliminate interruptions in digital experiences for developers worldwide. Whether you’re a software engineer, sales development representative, or product manager, if you're driven by innovation and passionate about solving customer challenges, there’s a place for you here. Come build the future with us!
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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
About us:
New Relic is at the forefront of digital intelligence, providing cutting-edge solutions that allow businesses to thrive in the ever-evolving digital landscape. Our commitment to innovation drives us to deliver unparalleled value to our customers, helping them to monitor, optimize, and scale their digital systems efficiently. As we continue to grow, we seek passionate individuals to join our team and contribute to our mission of empowering technology-driven businesses.
Your opportunity:
The Technical Success Manager (TSM) will be responsible for the technical relationship with our largest enterprise customers, acting as their technical champion with accountability to drive customer adoption and value realization with our platform. You will be explicitly driving consumption through the usage of our platform. This role involves close collaboration with Account Executives to articulate and demonstrate the technical benefits of New Relic’s solutions, ensuring customers understand the value and efficiency our platform brings to their operations. As a TSM, you will lead the customer journey, taking the customer from onboarding adoption to value realization and beyond, ensuring a high level of customer satisfaction.
What you'll do:
- Guiding Customer to Initial Committed Consumption: Work alongside customers during the onboarding process, understanding their needs and guiding them through onboarding best practices. Monitor adoption and address any hurdles to ensure prompt achievement of committed usage levels. Through value-based activities, TSMs will plan and proactively drive consumption and usage across our customer accounts. Their actions will improve customer experience with the New Relic platform, increasing adoption and consumption.
- Owning User Success through Training and Enablement: Lead personalized training sessions and create resources like documentation, videos, and articles to empower users to fully leverage New Relic solutions. Promote a culture of continuous learning and development.
- Managing Mutual Activity Plan Milestones: Designs and executes Mutual Activity Plans tied to Value/Outcomes. Set and oversee clear project milestones, adjust plans as necessary, celebrate customer achievements and moments of value, and address deviations in a timely manner.
- Providing Customer Business Review Inputs: Utilize insights from customer interactions and data analytics to contribute valuable information for business reviews and identify successes, challenges, and growth opportunities.
- Maintaining Committed Consumption Levels: Engage proactively with customers to mitigate churn risks, demonstrating ongoing value and addressing concerns promptly.
- Owning Technical Relationships: Build strong connections with technical stakeholders, understand their challenges and goals, and advocate for them within New Relic.
- Facilitating Ongoing User Training: Keep users informed about new features and enhancements and provide refresher training to ensure continued proficiency and satisfaction.
- Supporting Business Case Development for New Opportunities: Work with sales to identify and develop expansion opportunities, using success stories and ROI evidence to support business cases.
- Supporting Measuring and Communicating Value to Technical Stakeholders: Work closely with technical decision-makers. Quantify the impact of New Relic's solutions on their business. Provide regular reports and dashboards showcasing value metrics.
This role requires:
The ideal candidate for the Technical Success Manager role at New Relic is someone who excels in technical areas related to Kubernetes, Cloud, and Observability platforms and embodies strong communication, relationship-building, and project management skills. Experience with customer success and sales frameworks (MEDDPICC) will be appreciated. We are looking for a proactive, customer-focused individual passionate about leveraging technology to solve problems and enhance customer satisfaction.
- Technical Expertise: Strong technical expertise in Kubernetes, knowledge of Cloud (AWS, Azure, or Google Cloud Platform Certified), and/or Observability Platforms is highly valued. Additionally, a solid understanding or hands-on experience with a programming language such as Java, PHP, .NET, Ruby, Node.js, Python, or SQL scripting is essential.
- Experience in a Customer-facing Technical Role (Pre-Sales/Post-Sales): Proven success in roles like Principal Technical Support, Solutions Engineering, or Technical Account Management, especially in the SaaS or technology sector. Deep understanding of customer needs and adept at providing customized technical solutions.
- Strong Communication Skills: Highly skilled in communicating complex technical concepts to diverse audiences, including non-technical stakeholders, through verbal and written channels. Proficient in analyzing business requirements and customer interactions to anticipate client needs and contributing to internal roadmap sessions to translate them into actionable project plans and timelines.
- Relationship Building: Skilled at building and maintaining strong relationships with technical stakeholders, understanding their challenges and goals, and effectively advocating for them within the organization.
- Solution-Oriented: A proactive, solution-focused approach to customer challenges, with a commitment to achieving customer success and satisfaction.
- Collaborative Team Player: Ability to collaborate effectively across teams, including working closely with sales, product development, and support teams to drive customer success and identify new opportunities
Please note that visa sponsorship is not available for this position.
#LI-AD1
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
Ready to apply?
Apply to New Relic
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Manager, Renewals
Your Opportunity:
Are you ready to move from managing a small group to leading a strategic revenue engine for a global market leader? This is your chance to step into a high-influence role where you aren't just following a playbook—you are helping to write it for the entire ANZ region.
At New Relic, we pride ourselves on being a "Best Place to Work," offering a stable yet fast-paced environment where your leadership directly feeds our internal talent pipeline. You’ll join a team where people stay for the long haul because we invest in their growth as much as our own.
What You'll Do:
- Mentor and Empower: You will recruit, onboard, and mentor a high-performing team, opening doors for their internal promotions and future career moves.
- Strategic Influence: Collaborate with Sales and Marketing to design outreach campaigns, using your instincts to navigate the unique cultural nuances of the European market.
- Innovate with Technology: Lead the charge in leveraging AI and state-of-the-art sales tools to automate the "grind," allowing your team to focus on high-impact, creative engagement.
- Global Collaboration: Partner with peers in AMER and APAC to ensure ANZ is a synchronised part of our global engine, building an impressive international network of contacts.
- Data-Driven Leadership: Use data-driven insights to provide the "colour commentary" that helps executive leadership understand our regional success.
This Role Requires:
- Leadership Experience: Significant experience in B2B technical sales, including a proven track record in a management or team leadership position.
- Strategic Mindset: A deep understanding of outbound pipeline generation and the tactical differences between selling in various European hubs like London, Munich, or Madrid.
- Coaching Passion: A genuine interest in learning and development, helping others become better at what they do.
- Technical Proficiency: Confidence using Salesforce and sales engagement tools to streamline work and stay at the forefront of the field.
- Communication Skills: Fluency in English with the ability to communicate a clear vision and foster a supportive team culture.
Bonus Points:
- Multilingual Skills: Fluency in German, Spanish, or French is a significant advantage, allowing you to connect even more deeply with our diverse customer base.
- Academic Background: A degree in Business, Marketing, or a related field.
- Scale-Up Experience: Success stories of achieving measurable goals within a rapidly growing or "challenger" environment.
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
Ready to apply?
Apply to New Relic
Principal Account Executive - Strategic Sales
Share this job
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your Opportunity
We are looking for a Principal Account Executive – Strategic Enterprise to join our elite Sales organization. As a Principal AE, you aren't just selling software; you are a strategic architect helping the world’s most complex organizations navigate the future of digital intelligence.
In an era where uptime is currency and AI adoption is a mandate, New Relic stands at the center of the modern tech stack. You will be responsible for spearheading our most significant market plays—targeting "white whale" accounts and navigating high-value, multi-cloud, and DevOps transformations. This is a role for a master navigator who thrives on high-stakes negotiation and long-term vision.
What you'll do
- Orchestrating Strategic Account Acquisition – Lead the charge into New Relic’s highest-potential untapped markets. You will own the "Master Strategy" for major enterprise logos, ensuring New Relic is positioned not just as a tool, but as a foundational business partner.
- C-Suite Visionary Alignment – Go beyond standard prospecting to build deep, consultative relationships with CEOs, CTOs, and Boards of Directors. You will translate technical observability into business outcomes that resonate at the highest levels of corporate leadership.
- Mastering Complex Sales Execution – Lead the end-to-end execution of massive, high-complexity, multi-million dollar consumption-based deals. You will set the standard for forecasting accuracy and pipeline velocity, utilizing Salesforce and advanced sales methodologies to ensure predictable, outsized growth.
- Internal Leadership & Cross-Functional Synergy – Serve as a force multiplier. You will indirectly lead and mentor a dedicated "pod" of solution consultants, demand gen experts, and executives, aligning them toward a unified win strategy for Tier-1 accounts.
- Market Intelligence & Competitive Dominance – Act as a subject matter expert on the competitive landscape. You will provide feedback to Product and Engineering teams based on deep-dive diagnostics of enterprise technology stacks and future market triggers.
- Quantifying Exponential Value – Master the art of the "Business Value Assessment," proving to global enterprises exactly how New Relic’s platform reduces MTTR (Mean Time To Resolution) and accelerates ROI on their digital investments.
This role requires
- 12+ years of relevant experience in high-growth SaaS environments, with at least 5 years specifically handling Strategic or Major Enterprise accounts.
- Proven track record of over-performance, consistently exceeding multi-million dollar quotas and closing "Mega-Deals" ($1M+ ARR).
- Mastery of Consumption/Subscription Models – Deep expertise in navigating the nuances of modern SaaS pricing and multi-year contract negotiations.
- Executive Presence – Exceptional communication skills with the ability to command a room of C-level executives and influence high-level technical roadmaps.
- Strategic Domain Expertise – Recognized as an industry thought leader in Observability, DevOps, Cloud Infrastructure, or Digital Transformation.
- Collaborative Leadership – A history of elevating those around you, acting as a mentor to Senior AEs and a trusted advisor to Sales Leadership.
- Academic Excellence – Bachelor’s degree or equivalent work experience; MBA or advanced technical certification is a plus.
#LI-PS2
Please note that visa sponsorship is not available for this position
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
Ready to apply?
Apply to New Relic
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