The Community Manager’s key objective is to concept and execute engagement strategies that aim to grow, strengthen and excite our growing community of players. This individual will be the hands-on owner of our community ecosystem, responsible for independently creating and managing content across all social media and Discord channels, with a specialized focus on Shooter or Anime-style Gacha games.

You will build direct relationships with players by actively engaging in discussions and addressing player feedback, utilizing your deep understanding of these specific genres and their unique community cultures. By leveraging social media metrics and data analysis, the Community Manager will work to develop ways to acquire new players, retain existing players and positively impact overall sentiment. As the voice of our players, you will also work closely with cross-functional teams to surface trends and discuss opportunities for improvement. The ideal candidate is a versatile multi-tasker who can manage everything from content posting to community moderation and data reporting to provide the highest quality experience for our players.

[Responsibilities]

• Execute social and community engagement initiatives across key communication channels (social media, website, forums)
• Build, manage and cultivate relationships with community of players on various platforms such as social media, forums and Discord.
• Write engaging content to promote game updates, events and promotions.
• Monitor player feedback, sentiment and trends and provide ongoing analysis and reporting to inform game development decisions.
• Work closely with the cross-functional teams to identify and action core issues or opportunities

[Qualifications]

• 2+ years of previous experience in a Community Management or similar role, preferably within the video games industry
• Experience developing / executing content strategy across social media and web platforms

Essential

• A passion for games and a knowledge of the MMORPG ecosystem
• Excellent verbal and written communication skills
• Proficient in social media writing and best practices
• Strong interpersonal, problem solving and decision making skills
• Ability to adapt to changes quickly, take initiative and “get things done” approach

Desirable

• Analytical and curious – interested in exploring new ways to communicate and measure engagement
• Basic working knowledge of Adobe Photoshop
• Prior knowledge of NC games
• Experience with video and streaming platforms, such as Twitch and YouTube

The Publishing Producer oversees game publishing projects with a specialized focus on Shooter or Anime-style Gacha games. In the pre-launch phase, you will focus on strategic project management, leveraging your deep understanding of genre trends and mechanics to drive success. Your key responsibilities include managing schedules, monitoring milestones, and identifying risks while ensuring seamless execution and clear communication across all stakeholders.

Following the launch, the role transitions into a proactive, hands-on approach to Live Ops and general game operations. You will be expected to dive deep into day-to-day management, stepping in to fill operational gaps and ensuring service stability and excellence. Working closely with cross-functional teams, you will provide genre-specific insights to support content updates and key initiatives throughout the game's lifecycle.

[Responsibilities]

• Bilingual Communication Bridge: Serve as the primary communication channel between global headquarters and local teams, ensuring all project documentation and strategic goals are accurately translated and aligned in both Korean and English.
• Proactive Live Ops Management: Take a hands-on approach to daily game operations; actively monitor title performance and step in to manage operational tasks directly whenever gaps or emergencies arise to ensure service stability.
• Data Analysis & Performance Reporting: Monitor and analyze key performance indicators (KPIs) and game metrics; prepare detailed reports on project outcomes and live service health to provide actionable insights for stakeholders.
• Stakeholder Alignment: Ensure effective communication among publishing support teams, game developers, and relevant stakeholders to align project objectives, expectations, and deliverables.
• Production Coordination: Partner with Production teams to coordinate project schedules, oversee progress, and proactively manage risks across multiple internal and external stakeholders.
• Progress Tracking: Utilize project management tools to monitor task completion, resource allocation, milestone achievements, and identify potential bottlenecks before they impact delivery.
• Seamless Execution: Drive timely and scope-compliant project deliveries, maintaining a high standard of quality across all publishing initiatives.
• Post-Launch & Lifecycle Support: Facilitate and drive post-launch initiatives, ensuring smooth transitions from development to live operations and managing ongoing content updates.
• Process Standardization: Develop and implement best practices for publishing production, standardizing workflows to enhance efficiency and scalability across various IPs.
• Continuous Improvement: Contribute to refining production goals and policies, fostering a culture of continuous improvement in all publishing and operational processes.

[Qualifications]

• Bilingual in Korean and English is required (Native or Professional proficiency).
• Bachelor's degree required. MBA or equivalent preferred.
• 2+ years of experience as a project manager or producer within the gaming industry.
• Mobile game experience preferred.
• Experience leading multi-functional teams.
• Experience with crisis management and handling high-pressure situations.
• Deep passion for and knowledge of Shooter and Anime-style Gacha games, with a first-hand understanding of player experience and genre trends.
• Extensive knowledge of the online gaming market and current industry trends.
• Strong analytical skills with the ability to interpret game metrics and translate data into actionable reports.
• Proven ability to handle hands-on Live Ops and manage operational tasks in a fast-paced environment.
• Deep knowledge of project management principles and proficiency in related tools/software.
• Excellent organization and prioritization skills, with a high level of attention to detail and the ability to multi-task.
• Outstanding written and verbal communication skills, with the ability to communicate effectively with all stakeholders.
• Comfortable presenting complex findings to varied groups in a concise, digestible way.
• Highly self-motivated and accountable, with the ability to manage multiple projects and deadlines under pressure.

We are looking for a talented Social Media Manager to strategize, develop, and grow our social media accounts for multiple game titles on behalf of NC America and NCSOFT’s portfolio for the West.

You will be responsible for establishing channel strategy, communication strategy, creating original text and creative content, managing posts, and responding to followers. You will manage our company image in a cohesive way to achieve our marketing goals.

The Social Media Marketing Manager will assist and support the Brand Marketing team to publicize and market NC America titles by directly engaging with each of the social channels, the community, building lasting relationships (i.e. Hype, awareness, engagement, re-engagement), and amplifying excitement across a global audience.

The ideal candidate is proactive, creative, and deeply attuned to the dynamics of gaming social media marketing and community trends. They bring a proven track record of growing and managing large-scale social media channels within the entertainment or gaming industry.

You should have excellent communication skills and be able to express our company’s views creatively. Ultimately, you should be able to handle our social media presence, ensuring high levels of web traffic and customer engagement.

The Team:
The Marketing team at NC America is responsible for promoting and bringing to market new and existing titles within NC SOFT’S portfolio. The Social Media Manager will aid the Marketing team by managing social media and community engagement, and analyzing campaign performance.

Key Responsibilities:

• Develop and implement social media strategies aligned with brand goals.
• Set specific channel growth objectives and report on ROI.
• Create and curate engaging content for various platforms including X.com, Instagram, YouTube, Discord, and TikTok (e.g., text, images, video).
• Analyze social media data to identify trends, measure performance, and optimize strategies.
• Stay updated on social media trends and new features.
• Manage social media accounts and campaigns, including posting and monitoring.
• Engage with followers, respond to comments and inquiries, and resolve issues.
• Collaborate with other departments to ensure consistent messaging and improvement of community experience.
• Represent NC America as an online spokesperson for gaming brands.
• Discord Moderation and Management

• Maintain a safe and positive community environment on Discord.
• Enforce Discord server rules and guidelines consistently and fairly.
• Moderate discussions and manage user interactions.
• Handle user reports, resolve disputes, and address conflicts calmly and professionally.
• Assist users with questions and concerns.
• Monitor server activity and identify potential issues or violations.

What We’re Looking For:

• Bachelor’s degree or equivalent combination of education and training, and experience.
• 6+ years’ social media management experience and/or social media agency with an emphasis in gaming or entertainment.
• Experience in social media channel growth and community building, especially with short-form video platforms like TikTok, Instagram Reels, and YouTube Shorts.
• Deep understanding of social media performance, listening, intelligence, and reporting.
• Undeterred by quick turnaround times, multi-step approval processes, and trying new things.
• Good at paying attention to details, communicative, self-motivated, and works well with others.
• Keeps up to date with social media, community, and gamer trends.
• Highly self-motivated and enthusiasm for NCSOFT products.
• Skilled communicator with excellent verbal, presentation, and written communication skills.
• Familiarity with PC & console gaming marketing (PlayStation, Xbox. Steam) a plus..
• Basic proficiency using image and video editing software.