Nansen surfaces the signal and creates winners in the future of finance. We're building a new way to trade: agentic, onchain, and fully integrated. From analytics to execution, we're the platform where investors find alpha and act on it.

We're building a world-class support team in Bhutan to be closer to our users around the clock. This is an early and important hire — you'll be among the first on the ground, working directly with our global CS and product teams.

The Role

As a Customer Support Agent, you'll be the human behind the help. You'll work alongside our AI support agent (Thor) to resolve user issues, escalate where needed, and make sure every Nansen user feels genuinely taken care of.

This isn't a ticket-grinding job. We're building a lean, AI-augmented support function — that means you'll handle the cases that need real judgment, empathy, and creative problem-solving, while Thor handles the repetitive front line.

What You'll Do

• Respond to user support requests across Zendesk and Discord community channels
• Triage, investigate, and resolve issues related to account access, billing, data discrepancies, and product usage
• Escalate complex technical or product issues to the appropriate internal teams with clear documentation
• Work alongside Thor (our AI support agent) — reviewing AI-generated responses, catching errors, and improving its outputs over time
• Collect and surface user feedback to the product team
• Help build and maintain our support knowledge base (FAQs, help docs, canned responses)
• Participate in onboarding sessions and ongoing training as the product evolves

What We're Looking For

Must-haves:

• Strong written English — clear, concise, and empathetic
• 3–5 years of customer support, customer success, or service experience
• Comfortable working with digital tools and picking up new software quickly
• Patient, detail-oriented, and calm under pressure
• Genuinely curious about crypto and blockchain — you don't need to be an expert, but you need to want to become one

Nice to haves:

• Prior exposure to crypto, DeFi, or fintech products (even as a user)
• Experience working in a tech startup or fast-paced environment
• Familiarity with support tools (Zendesk, Intercom, or similar)
• Experience working with AI-assisted tools

NYC preferred

Nansen is the leading onchain analytics platform, trusted by traders, funds, and protocols across crypto. We started as explorers — data engineers and scientists charting territory nobody else could see. Now we're building a new way to trade: agentic, onchain, fully integrated.

You'll work directly with Pete Sady (VP Revenue & Partnerships) and drive how Nansen competes and wins with traders globally.

Our mission: Surface the signal and create winners.

What you'll do at Nansen

You own trading revenue. Not "influence" it. Not "partner on" it. Own it.

Trading User Growth

• Build and execute acquisition strategies for crypto-native traders.
• Drive trading volume and fee revenue.
• Find and fix activation blockers with product and engineering. If users sign up and don't trade, that's your problem to solve
• Design incentive and referral mechanics that convert

Affiliate & Distribution

• Run the trading-focused affiliate program end-to-end: find the right creators, activate them, cut the ones who don't perform
• Scale content and creator partnerships that drive real top-of-funnel
• Run structured growth experiments: A/B tests, cohort analysis, channel tests. Shut down what isn't working before it becomes a habit

Team Leadership

• Lead a team of Growth Leads driving trading revenues. You set the bar, you hold people to it
• Set direction and frameworks — then get out of the way and let the team execute
• Hire as we scale. You'll build this function, not just manage it

What we're looking for

• 5+ years in growth, GTM, or affiliate management with revenue outcomes you can point to
• 2+ years managing affiliates or KOLs in crypto. You know who actually moves volume and who's just noise
• You've built and led a team. You set direction, hire well, and hold people accountable
• Deep crypto native. You understand how traders think, where they hang out, and what makes them switch platforms. If you don't trade yourself, this isn't the role
• You work at both altitudes: GTM strategy and market positioning one day, pipeline reviews and campaign tweaks the next. This is a build-and-run role, not a strategy deck role
• Bonus: hands-on experience with onchain analytics tools (Nansen, Dune, Arkham) or time at a crypto exchange

What we offer our crew

• Competitive salary. Meaningful equity. Real ownership in what you build
• NYC preferred with flexible scheduling — we're building out the US team and want this role anchored in New York
• Annual company retreat and team off-sites in one of our offices: Singapore, Bangkok, London, and Oslo — flights and accommodation covered
• Unlimited AI tokens — Claude, OpenAI, whatever helps you move fast
• Your own OpenClaw for work
• Nansen Pro account: giving you full access to the most detailed onchain data in the market
• A team that started as data engineers and data scientists that has grown to over 80 builders. Your craft is respected here.
• Speed, ownership, curiosity, courage. These aren't values on a wall — they're how we run.
• A front-row seat (and a hand in building) the next chapter of finance

Work visa sponsorship is not provided for this role.

The Opportunity

Nansen surfaces the signal and creates winners in the future of finance. We're building a new way to trade: agentic, onchain, and fully integrated. From analytics to execution, we're the platform where investors find alpha and act on it.

As we scale our product features and AI-powered capabilities, regulatory issues matter more than ever. We are hiring our first General Counsel to lead all legal matters across the Nansen group, including our Singapore entity, the GMC entity, and future subsidiaries.

You will be the primary legal voice for the company on regulatory engagement, commercial contracts, corporate governance, and compliance. As Nansen's features migrate toward the GMC entity, you will play a central role in structuring how those activities operate under Bhutanese regulatory frameworks.

What You'll Do

Regulatory

• Own the relationship with Bhutanese regulators (GFSO and relevant authorities)
• Monitor regulatory developments in Bhutan, Singapore, the UK, US, and other key jurisdictions relevant to Nansen's product and user base
• Coordinate external counsel across jurisdictions

Corporate & Commercial

• Draft, review, and negotiate all material contracts — data licensing, API partnerships, staking agreements, vendor agreements, employment contracts
• Advise on corporate governance
• Support M&A, investment, and restructuring activities as they arise
• Manage the company's corporate secretarial relationship and statutory filings

Product & Compliance

• Provide legal sign-off on new product features — particularly agentic trading, prediction market analytics, and NX8
• Advise on financial inducement/promotion compliance (MAS, SEC)
• Oversee data protection and privacy obligations (PDPA, GDPR where applicable)

People & Operations

• Manage and mentor the junior Compliance hire
• Strengthen legal processes, playbooks, and contract management infrastructure
• Engage external counsel strategically to manage cost and quality

What We're Looking For

• Qualified lawyer with 8+ years of post-qualification experience
• Must have the right to work in Bhutan
• Hands-on experience in crypto, fintech, or financial services regulatory matters
• Demonstrated ability to engage directly with regulators (MAS, FCA, or equivalent)
• Hands-on mindset, comfortable working directly with stakeholders across the company
• Comfortable operating in a fast-moving startup environment
• Pragmatic at finding business solutions while balancing risk
• AI-Native: Familiarity with AI agent products, building and using autonomous systems

Nice-to-haves

• Admitted in Singapore, UK, US, or a common law jurisdiction
• Exposure to token issuance, digital asset licensing (e.g. MAS MPI, FCA cryptoasset registration)
• Crypto-native: You understand onchain mechanics, DeFi, token structures, and agentic systems without needing a primer

New York preferred | Remote

Talent Wanted. For hazardous journey. Small wages, bitter cold, long months of complete darkness, constant danger, safe return doubtful. Honour and recognition in case of success.

Fridtjof Nansen crossed the Arctic, going places no human had ever been. Together with our users, we’re doing the same onchain: charting entirely new territory.

Nansen is a special company. We're building the single best product for onchain investing, allowing A New Way To Trade that’s agentic, onchain, and fully integrated.

If you’re looking for an adventure, you’ve come to the right place.

Our mission: Surface the signal and create winners

What you'll do at Nansen

You own the full sales cycle in the staking vertical. Foundations, ecosystem teams, institutional holders — these are your prospects. From first outreach to signed contract, from renewal to expansion, this is your book.

• Own the complete sales cycle: prospect, qualify, close, renew, and expand partnerships with blockchain foundations and ecosystem teams
• Manage the end-to-end launch of new validator ecosystems: initial scoping, commercial negotiation, delegation activation, and go-to-market execution
• Identify and engage institutional holders and ecosystem leads who need staking infrastructure and validator partnerships
• Track new chain launches, protocol developments, and market shifts to find opportunities before they're obvious
• Partner with product, marketing, and customer success to close complex deals and retain accounts

What we're looking for

• 3–5 years in sales or business development, with a track record that shows up in numbers: quota attainment, deal size, account growth
• Deep knowledge of the crypto ecosystem: who the key players are, how capital moves, which protocols matter. You know who actually moves volume
• 1+ year of staking-specific BD or sales experience. Validators, liquid staking protocols, institutional staking infrastructure — you understand how this market works
• Comfortable working cross-functionally with product, marketing, and customer success to navigate complex deals
• You use AI to move faster: prospecting research, call prep, deal intelligence. Show us what that looks like in practice
• Candidates must already have the legal right to work in the US at the time of application

Nice-to-have:

• Based in New York, with the ability to travel for partner meetings and events
• An existing network across validator operators, L1/L2 foundations, or institutional staking teams

What we offer our crew

• Competitive salary. Meaningful equity. Real ownership in what you build
• Fully remote with two no-meeting days a week — because deep work doesn't happen in a Google Meet
• Annual company retreat and team off-sites in one of our offices: Singapore, Bangkok, London, and Oslo — flights and accommodation covered
• Unlimited AI tokens — Claude, OpenAI, whatever helps you move fast
• Your own OpenClaw for work
• Nansen Pro account — full access to the most detailed onchain data in the market
• A team of 80+ builders that started as data engineers and scientists. The people who built the product you're selling are your colleagues — they can answer every question a prospect throws at you
• Speed, ownership, curiosity, courage. These are how we run
• A front-row seat (and a hand in building) the next chapter of finance

Work visa sponsorship is not provided for this role.

We charted the territory. Your job is to own the staking market.

Talent Wanted. For hazardous journey. Small-wages, bitter cold, long months of complete darkness, constant danger, safe return doubtful. Honour and recognition in case of success.

Fridtjof Nansen crossed the Arctic, going places no human had ever been. Together with our users, we're doing the same onchain: charting entirely new territory.

Nansen is a special company. We're building the single best product for onchain investing, allowing A New Way To Trade that's agentic, onchain, and fully integrated.

If you're looking for an adventure, you've come to the right place.

Our mission: Surface the signal and create winners.

What You'll Do At Nansen

This isn't a marketing role. It's an expedition role. You'll be in the field — producing, posting, experimenting, learning in public. You'll have AI, autonomy, and a product with genuine signal. If you want to manage campaigns in Salesforce and write quarterly social calendars, wrong ship.

Be the scale engine

• Own the content engine across X, LinkedIn, and wherever culture lives this quarter — threads, explainers, and product moments
• Turn onchain data, Smart Money signals, and product updates into content people actually share
• Connect content performance to what matters — you track the journey from impression to signup, not just impressions
• Work with KOL partners and creators to extend reach on campaign and launches
• Experiment and track performance rigorously - double down on what converts, kill what doesn't

Be the branding engine

• Own the brand voice day-to-day - you are the voice, act like it
• Write copy sharp enough for the crypto-native, accessible enough for the curious newcomer
• Work with product and data teams to surface what's interesting and make it digestible
• Support product launches with reactive, timely content that reinforces the right narrative - not just announces a feature
• Be present in the wider AI/onchain community - human, helpful, real

What We're Looking For

Non-negotiables

• 2–5 years in social, content, or digital marketing — ideally crypto, fintech, AI or tech
• You write well. Fast. With a voice. (Show us.)
• Crypto-curious at minimum, onchain-literate preferred
• Fluent in the internet — you know what's landing on X, what's dead, what'll be big next week
• Strong visual instincts and a ship-it mentality; done beats perfect
• You think in funnels. You know the difference between content that entertains and content that converts — and you can do both

What makes us move fast

• You've built an audience — personal account, newsletter, community, anything
• AI-native: you use AI tools daily and treat them as collaborators
• You have taste — you can tell good content from content-shaped content
• Onchain data, DeFi, or wallet experience deeper than surface level
• You've run or contributed to a growth loop - signup campaigns, referral programs — and can talk about what worked and why

The vibe check

Crypto is still early. AI is still early. The combination? Very early. If that scares you, that's information. If it excites you, keep reading.

What We Offer

• Competitive salary + equity
• Remote-first, global team, with a hard policy on 2 no-meeting days for deep work
• Unlimited AI tokens — Claude, OpenAI, whatever helps you move fast
• Your own Openclaw for work
• Nansen Pro account - giving you full access to the most detailed onchain data out in market
• High autonomy; you own things end-to-end
• A product you can actually be proud to post about
• Front-row seat to the AI onchain frontier

Talent Wanted. For hazardous journey. Small wages, bitter cold, long months of complete darkness, constant danger, safe return doubtful. Honour and recognition in case of success.

Fridtjof Nansen crossed the Arctic, going places no human had ever been. Together with our users, we're doing the same onchain — and someone needs to make sure we don't get killed on the way there.

Nansen is a special company. We're building the single best platform for onchain investing — agentic trading, staking infrastructure, AI-powered analytics — and we're scaling fast. Fast enough that security can't be an afterthought bolted on later. It has to be built in, from the start, by someone who knows what they're doing.

Our mission: Surface the signal and create winners.

What you'll do at Nansen

You'll be the person who makes sure we can move fast without breaking things that matter. That means embedding security into everything we build — cloud infrastructure, applications, CI/CD pipelines, AI systems, staking operations — across a generalist role that spans the full surface area.

• Run security assessments across systems, architectures, and code — find the vulnerabilities before someone else does
• Advise engineering teams on secure design decisions. You're a partner, not a blocker
• Deploy and maintain security infrastructure: SIEM, vulnerability scanning, endpoint protection, logging — the things that let us sleep at night
• Secure our CI/CD pipelines and deployment workflows end-to-end
• Own secrets management, key management, and access controls. No shortcuts
• Address LLM security head-on: API key management, prompt injection prevention, and the risks that come with shipping AI-powered products at speed
• Coordinate penetration tests and security audits with external vendors
• Create and maintain secure coding guidelines and code review processes that engineers actually follow
• Represent the Security Team in the incident response process
• Drive compliance readiness — SOC 2, ISO 27001 — pragmatically, not bureaucratically

What we're looking for

• You've built and hardened production security at scale — you know the difference between a policy document and an actually secure system
• Strong cloud security knowledge (AWS, GCP or equivalent). Container security and network security fundamentals
• Hands-on experience implementing security tooling, not just evaluating it
• Secrets and key management expertise — you've managed this at a company where it actually mattered
• You understand the security implications of AI/LLM and agent-based systems. This is new territory and we need someone thinking about it seriously
• CI/CD pipeline security is second nature
• Pragmatic about compliance — you can get us to SOC 2 without drowning the engineering team in process
• You don't just use AI as a tool. You think with it. AI-first isn't a checkbox — it's how you work
• Strong async communication skills — we're remote-first, Slack-and-docs-heavy, and EMEA hours are preferred for team overlap
• Bonus: blockchain, smart contract, or staking infrastructure security experience. Kubernetes and Terraform security. Incident response or security operations background

What we offer our crew

• Competitive salary. Meaningful equity. Real ownership in what you build
• Fully remote with two no-meeting days a week — because deep work doesn't happen in a Google Meet
• Annual company retreat and team off-sites in one of our offices: Singapore, Bangkok, London, and Oslo — flights and accommodation covered
• Unlimited AI tokens — Claude, OpenAI, whatever helps you move fast
• Your own OpenClaw for work
• Nansen Pro account: giving you full access to the most detailed onchain data in the market
• A team that started as data engineers and data scientists that has grown to over 80 builders. Your craft is respected here.
• Speed, ownership, curiosity, courage. These aren't values on a wall — they're how we run.
• A front-row seat (and a hand in building) the next chapter of finance

Work visa sponsorship is not provided for this role.

Safe return doubtful. Honour and recognition in case of success.

Talent Wanted. For hazardous journey. Small wages, bitter cold, long months of complete darkness, constant danger, safe return doubtful. Honour and recognition in case of success.

Fridtjof Nansen crossed the Arctic, going places no human had ever been. Together with our users, we're doing the same onchain: charting entirely new territory.

Nansen is a special company. We're building the single best product for onchain investing, allowing A New Way To Trade that's agentic, onchain, and fully integrated.

If you're looking for an adventure, you've come to the right place.

Our mission: Surface the signal and create winners.

What you'll do at Nansen

You'll build the intelligence layer that powers that mission. That means working with 500M+ labeled blockchain addresses, training models on data no one else has, and shipping AI/ML systems that help real investors make better decisions and grow their portfolios.

• Design and build AI/ML models on top of the richest onchain dataset in the world — then make them fast, scalable, and production-ready
• Work shoulder-to-shoulder with engineers and product to ship models that actually reach users
• Stay ahead of the curve in both AI/ML and blockchain — this space moves fast, and we need someone who moves faster
• Level up the team: mentor junior engineers, raise the bar on what good looks like
• Own your work end-to-end; from data pipeline to deployed feature

What we're looking for

• You've shipped AI/ML at production scale — you have the scars and the portfolio to prove it
• Deep fluency in frameworks around Python, Generative AI and agents
• Deep expertise in LLMs, agent architectures, prompt engineering, and context engineering — across OpenAI, Anthropic, and beyond
• You can work the full data stack: feature engineering, pipelines, model serving. Data engineering experience is a genuine edge
• You don't just use AI as a tool. You think with it. AI-first isn't a checkbox, it's how you work
• Bonus: you know onchain, you care about crypto, and you have opinions about where this is going

What we offer our crew

• Competitive salary. Meaningful equity. Real ownership in what you build
• Fully remote with two no-meeting days a week — because deep work doesn't happen in a Google Meet
• Annual company retreat and team off-sites in one of our offices: Singapore, Bangkok, London, and Oslo — flights and accommodation covered
• Unlimited AI tokens: Claude, OpenAI, whatever helps you move fast
• Your own OpenClaw for work
• Nansen Pro account: giving you full access to the most detailed onchain data in the market
• A team that started as data engineers and data scientists. Your craft is respected here.
• Speed, ownership, curiosity, courage. These aren't values on a wall — they're how we run.
• A front-row seat (and a hand in building) the next chapter of finance

Work visa sponsorship is not provided for this role.

Safe return doubtful. Honour and recognition in case of success.