About Nabis:
Nabis is the #1 licensed cannabis wholesale platform in the world with the largest portfolio of cannabis brands, supplying $1B+ worth of cannabis products per year from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.We’re at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including DoorDash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, is scaling the cannabis supply chain with technology, and our ultimate goal is to become the largest distributor of cannabis products in the world.

The Role:

Nabis is seeking an Engineering Lead to guide the technical direction, execution, and growth of our V2 Platform. In this role, you will lead a team of engineers while remaining hands-on in designing and building scalable, secure, and high-impact products. You will partner closely with cross-functional stakeholders—including Product, Design, Operations, and external partners—to deliver holistic solutions that advance Nabis’ mission and support our rapidly growing customer base.

This is a fully remote position. The Engineering Lead will steward team performance, elevate engineering standards, and help shape the next generation of Nabis’ technology.

Responsibilities:

Technical Leadership

• Provide technical direction and architectural guidance across major components of the V2 Platform.
• Lead and contribute to the design and implementation of scalable, secure features that support Nabis’ growth.
• Drive high engineering standards in code quality, testing, documentation, and system reliability.
• Ensure the team is aligned on technical decisions, tradeoffs, and long-term platform strategy.

Team Leadership & Development

• Lead, mentor, and support a team of software engineers through regular coaching, feedback, and development planning.
• Facilitate effective sprint planning, goal-setting, and delivery execution.
• Conduct code reviews that emphasize education, maintainability, and best practices.
• Guide engineers in breaking down complex technical problems and navigating ambiguity.
• Execution & Delivery Ownership
• Own the end-to-end execution of projects—from requirements intake to release and post-launch support.
• Collaborate closely with Product to scope work, define priorities, and maintain roadmap alignment.
• Improve processes that increase engineering velocity, quality, and team communication.
• Ensure operational excellence across services, including monitoring, incident response, and long-term resiliency planning.

Cross-Functional Collaboration

• Act as a key engineering partner to Product, Design, Ops, and external stakeholders.
• Translate business needs into technical plans and articulate trade-offs clearly and effectively.
• Represent engineering in stakeholder meetings, roadmap discussions, and customer-facing conversations requiring technical insight.

Qualifications:

• B.S. or M.S. in Computer Science or related field, or equivalent experience.
• 8+ years of experience building applications using React, Node.js, NestJS, REST, and PostgreSQL.
• 2+ years of experience with Kafka or similar data streaming technologies.
• Expertise in service-based/microservice architectures using Docker and Kubernetes; experience with AWS preferred.
• Demonstrated experience leading engineers—formally or informally—through mentorship, project direction, or team oversight.
• Strong technical judgment, a high-ownership mindset, and the ability to guide teams through complex problem-solving.
• Excellent communication and collaboration skills with cross-functional partners.

Compensation and Benefits:

• Unlimited PTO and paid holidays
• Competitive salary and equity packages.
• Base Salary starting at 180,000
• Medical/Dental/Vision offered to all full-time employees
• 401(k) plan with a match.

Nabis is an Equal Opportunity Employer

Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

About Nabis

Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.

About the Role

Nabis is seeking a Software Engineer to drive the success of our V2 Platform. You'll take ownership of core segments of the business domain by building comprehensive solutions and products. You’ll collaborate with internal and external users and stakeholders to build holistic solutions.

This is an entirely remote role, and this person will work on building a variety of products that help lead critical, scalable, and secure systems that will meet the needs of Nabis' growing customer base.

Responsibilities

• Build Full-stack solutions with various technologies and languages as listed here: Nabis Tech Stack.
• Design and implement scalable features driving the growth and scale of the business.
• Participate in ownership of the entire development lifecycle from requirements gathering and design to debugging, testing, release management, and operational monitoring.
• Collaborate with the product team on requirements, roadmap planning, and customer engagement.
• Acts as a mentor to other team members through code reviews, technical guidance, and collaboration.

Qualifications

• B.S. or M.S. in Computer Science or related engineering field, or relevant work experience.
• 5+ years of experience building Applications with React, Node.js, NestJS, REST, and PostgreSQL.
• 2+ YoE with Kafka or other data streaming technologies.
• Experienced in building Service-based/Microservice architectures utilizing Docker and Kubernetes with exposure to AWS technologies.
• High technical aptitude and ownership mindset, strong collaboration skills and ability to work with cross-functional stakeholders

Compensation & Benefits:

• Unlimited PTO and paid holidaysCompetitive salary and equity packages.
• Base Salary starting at 145,000
• Additional compensation: Equity + bonus available, but dependent on job level
• Medical/Dental/Vision offered to all full-time employees
• 401(k) plan with a match.
  
  
  

Nabis is an Equal Opportunity Employer

*Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.*

About Nabis

Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.

About the Role

Nabis is seeking a highly skilled and experienced Accounting Operations Manager to join our dynamic accounting team. The Accounting Operations Manager plays a pivotal role in overseeing and managing the day-to-day operations of the Accounting Operations function. Primary responsibilities will include adhering to Accounting Operation KPIs, ensuring accurate and timely processing and reconciliation of cash application and brand payments, and facilitating communications related to the Order-to-Cash cycle with internal and external stakeholders.

Leading a team of accounting specialists, the Accounting Operations Manager will provide guidance, training, and support to ensure departmental goals and objectives are achieved. This is an exceptional opportunity for an individual with strong leadership and analytical skills, as well as a solid background in Accounting Operations and the Order-to-Cash cycle, to contribute to the financial success of our organization.

Responsibilities

• Monitor and analyze key performance indicators (KPIs) related to accounting operations, identify areas for improvement, and implement corrective actions
• Streamline and optimize the cash application and payment reconciliation processes to improve efficiency and accuracy
• Collaborate with Engineering to identify and implement automation tools or systems to enhance accounting operations
• Conduct regular training sessions for the accounting team to ensure they are updated with accounting policies, procedures, and best practices
• Assist in developing and implementing internal controls and processes to mitigate financial risks and ensure compliance with regulations
• Coordinate and oversee various ad hoc accounting projects, ensuring timely completion and accuracy
• Collaborate with Brand Payments during brand onboarding and offboarding, ensuring smooth financial transitions and closure of outstanding payments for our partners
• Perform periodic reviews to confirm clearance of uncleared checks, maintaining accurate financial records
• Collaborate with the legal team to ensure compliance and proper accounting treatment for legal matters and related processes.
• Oversee invoice generation and revenue reconciliation, ensuring accurate billing and financial reporting
• Prepare audit letters and support files, facilitating internal and external audit processes for compliance
• Supervise and manage the accounting operations team, providing guidance, training, and support to ensure the achievement of departmental goals and objectives

Qualifications

• At least 5 years experience in accounting operations, with at least 2 years in a supervisory or leadership role
• Bachelor's degree in Accounting or a related field
• Solid understanding of accounting operations processes, including cash application, reconciliation, and vendor payments
• Strong knowledge of the Order-to-Cash cycle and its relationship to accounting operations
• Ability to collaborate effectively across departments to identify opportunities for process improvements and operational efficiencies
• Proficient in using accounting software and platforms, including QuickBooks Online (QBO) and other relevant tools
• Excellent attention to detail and high accuracy in financial data management
• Strong analytical and problem-solving skills to address complex accounting issues and discrepancies
• Ability to prioritize tasks and meet deadlines in a fast-paced and dynamic environment
• Excellent communication and interpersonal skills to interact with stakeholders and guide the accounting team
• Demonstrated leadership abilities and a track record of motivating and developing a high-performing team
• Familiarity with relevant laws, regulations, and compliance requirements related to accounting operations
• Strong financial acumen and the ability to interpret financial data and reports effectively

Why you'll love working with Nabis! 

• You'll work at the fastest growing cannabis startup in the U.S.
• Medical/Dental/Vision offered to all full-time employees: 75% of employee premium paid by Nabis. 
• Competitive salary at $80k - $120k depending on experience.
• Flexible PTO policy
• 401(k) plan with a match
  
  

Nabis is an Equal Opportunity Employer

Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

About Nabis

Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.

About the Role

We are looking for a Customer Success Manager to join our growing CX team in a fully remote capacity. In this role, you will own the post-onboarding journey for a dedicated portfolio of Nabis’ brand and retail partners — picking up once partners are live on the platform and ensuring they are continuously unlocking value from our technology and logistics network.

This is a strategic, partner-facing role at the intersection of relationship management, operations, and platform expertise. You will serve as the trusted long-term point of contact for your accounts — monitoring health signals, leading business reviews, driving product adoption, coordinating cross-functional resolutions, and identifying opportunities to expand the partnership. Your success is measured not by tickets closed, but by the long-term growth and retention of the partners you own.

The ideal candidate brings a proven track record in customer success, account management, or B2B relationship management within a SaaS, logistics, distribution, or marketplace environment. You think proactively, communicate with clarity and confidence, and take genuine ownership of partner outcomes.

Responsibillities

Partner Adoption & Success Planning

• Develop and execute tailored success plans for each account, mapping Nabis’ platform capabilities to the partner’s specific business goals
• Drive product adoption post-onboarding by proactively introducing relevant platform features, identifying underutilized tools, and removing barriers to engagement
• Serve as the primary long-term point of contact for partners following handoff from the Partnerships team, ensuring continuity and a strong ongoing experience
• Track and reinforce partner progress against defined success milestones, adjusting the plan as business needs evolve

Relationship Management & Retention

• Manage a dedicated portfolio of brand and retail accounts with a focus on long-term retention, satisfaction, and partnership growth
• Conduct regular business reviews (QBRs) and check-ins to assess partner health, surface opportunities, and reinforce the value of the Nabis platform
• Monitor account health signals — engagement trends, order patterns, platform usage — and take proactive action to address risk before it becomes churn
• Build trusted relationships across multiple stakeholders within each partner account, from day-to-day operators to decision-makers
• Handle escalations with urgency, empathy, and professionalism, coordinating swift resolution across internal teams

Platform & Operational Expertise

• Develop deep fluency in Nabis’ platform, order management workflows, and logistics operations to serve as a credible resource and advocate for partners
• Troubleshoot and triage platform-related issues reported by partners, escalating to technical or operations teams with full context and documented impact
• Support partners with order-related inquiries, fulfillment exceptions, billing questions, and account-level changes in close coordination with internal teams
• Maintain accurate records of partner interactions, account status, and success milestones within the CRM and ticketing platform

Cross-Functional Collaboration & Voice of Partner

• Act as the internal advocate for your accounts — translating partner feedback into actionable insights for Product, Operations, and Sales
• Liaise with Operations, Finance, Compliance, and Sales teams to resolve partner-facing issues that require multi-department input
• Contribute to the development of playbooks, onboarding materials, and knowledge base content that scale the CSM function
• Surface recurring friction points and systemic issues to CX leadership with documented context and recommended solutions
• Support ad hoc projects, platform rollouts, and process improvements as directed by CX leadership

Performance & Growth

• Meet or exceed individual KPI targets including retention rate, platform adoption, CSAT, NPS, and QBR completion
• Actively participate in coaching sessions, team calibrations, and CS community of practice to continuously sharpen your craft
• Demonstrate consistent reliability in schedule adherence, communication standards, and CRM hygiene
• Contribute to building the CSM function at Nabis — bringing a growth mindset and willingness to iterate on what’s working

Qualifications

Required

• 3+ years of experience in customer success, account management, or B2B relationship management within a SaaS, logistics, distribution, or marketplace environment
• Demonstrated ability to own a portfolio of accounts and drive measurable outcomes in retention, adoption, and partner satisfaction
• Strong written and verbal communication skills in English, with the ability to lead business reviews, deliver platform guidance, and navigate difficult conversations with confidence and empathy
• Proficiency with CRM and customer success platforms (Salesforce, HubSpot, Gainsight, Zendesk, or similar); comfortable learning new tools quickly
• Solid understanding of order management, fulfillment workflows, and basic billing and invoicing processes
• Data fluency — comfortable interpreting account health metrics, usage data, and KPI dashboards to inform decisions and prioritize actions
• Ability to work independently in a fully remote environment with reliable internet connectivity, strong organizational skills, and the ability to manage a high-volume portfolio without loss of quality
• Availability to work a schedule aligned to US Pacific or Eastern business hours

Preferred

• Experience supporting B2B accounts in wholesale, distribution, supply chain, or regulated industries
• Familiarity with compliance-adjacent workflows such as license verification or regulatory documentation
• Background in SaaS platform support, including troubleshooting user-reported issues and coordinating with technical teams
• Experience working within a tiered support or structured escalation framework
• Familiarity with customer success methodologies (e.g., QBR frameworks, health scoring, success planning)
• Bilingual in Spanish and English is a plus

Compensation & Benefits:

• Competitive compensation $75,000 - $80,000 commensurate with experience and market
• Fully remote work environment with a structured, collaborative team culture
• Exposure to a high-growth, technology-first distribution platform operating at scale
• Clear performance expectations with coaching, development support, and a defined growth path within CX
• The opportunity to help build and shape the Customer Success function at Nabis from the ground up
  
  

Nabis is an Equal Opportunity Employer

Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

About Nabis

Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation. Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.

About the Role

We're hiring a VP People to lead our People function end-to-end. We want a leader who can do that hands-on while also showing up with the executive presence to be a real partner to the President, the operations leadership team, and the rest of the executive bench.

This is a player-coach role in the most literal sense. You will lead a small team and develop them, but you will also be deep in the work yourself: making the hard ER calls, owning the systems, closing critical hires, getting on the warehouse floor, and standing in the room when a manager needs to be coached through a tough conversation. We are not looking for a strategist who delegates execution. We are looking for an operator with the gravitas to lead.

If your instinct is to build a deck before you build the team, this is not your seat. If your instinct is to spend your first month walking the warehouses, sitting with managers, fixing the broken process you find on day three, and then bringing a sharp point of view to the executive team — keep reading.

Responsibilities:

• The function and the team. Assess where the People team is today, decide what it needs to become, and build it. Coach the team you keep, hire what's missing, and set the bar for how this function operates inside Nabis.
• Employee relations across an hourly, multistate workforce. High-volume ER work is the reality of this role. Investigations, performance management, terminations, accommodations, and workers' comp claims — owned with sound independent judgment, and used as the on-ramp to coach our managers into handling more of this themselves over time.
• Multistate compliance, with California depth. Filings, leave administration, wage and hour, classification, and the state-specific employment law footprint of a CA-heavy operator. Cannabis-industry compliance familiarity (or the appetite to learn it fast) is a plus.
• Recruiting outcomes across hourly, operations, and corporate roles. You'll set the strategy and you'll be hands-on for critical hires, We don't need a VP People who has only managed TA from a distance.
• Warehouse and operations partnership. Build a real working relationship with our warehouse and logistics leaders. Spot people issues before they become incidents. Develop manager capability on the floor. Co-own workplace safety and workers' comp programs alongside ops.
• Benefits, payroll, and total rewards. Vendor management, open enrollment, payroll operations, and the day-to-day employee experience. With rescheduling reshaping what's possible (401(k), banking, benefits design), you'll have a real opportunity to upgrade what we offer.
• Systems. HRIS, ATS, and the supporting stack — configuration, reporting, integrations. You can do this work yourself when you need to, and you know when to bring in implementation help versus when to just go.
• External partners. Brokers, EORs, employment counsel, safety consultants. Manage them like an operator, not a coordinator.
• Cross-functional people projects. Compensation reviews, policy rollouts, handbook updates, org changes, and post-acquisition integration work. Scope, drive, and land them.

What the First 12 Months Look Like

• Months 1–3: Listen, diagnose, and start moving. On the floor in the warehouses. In 1:1s with corporate managers and the exec team. Embedded with the People team you inherit. You leave this stretch with a clear, defensible point of view on what's working, what's not across both sides of the house, and your top three priorities — and you're already executing on the most urgent.
• Months 3–6: Function reshaped, fundamentals tightened. You build the People team to match where the business needs support. ER caseload under control with a real triage model that works for both hourly and corporate populations. A recruiting machine producing across hourly, operations, and corporate roles at the volume the business needs. Compliance posture audited end-to-end and gaps closed.
• Months 6–12: Capability built, voice earned. Manager capability is noticeably stronger across the warehouse network and corporate teams — people leaders are running better 1:1s, handling their own tough conversations, and developing their people. Benefits and total rewards refresh in flight. Systems stack rationalized. You're a trusted voice in the executive room on talent, org design, and people strategy — not just the function leader who shows up when something breaks.

Qualifications

• 12+ years in HR/People roles, with meaningful time inside a logistics, distribution, manufacturing, or similarly operationally heavy company. If your career has been salaried-knowledge-worker companies only, this isn't the right seat.
• Direct experience supporting hourly and warehouse workforces at scale. You know what it means to manage ER volume, workers' comp claims, and high-turnover hourly recruiting — not in theory, but because you've done it.
• Multistate compliance experience, with California depth strongly preferred. Cannabis industry experience is a plus but not required; comfort operating in a complex, fast-changing regulatory environment is required.
• Operator first, strategist second. This role is roughly 70% execution, 30% strategy, and you should want it that way. You build the deck because you've already built the thing.
• Executive presence to match. You can hold the room with the President, push back on the executive team when you need to, and be the senior voice managers and employees turn to in hard moments. Doing the work and showing up as a leader are not in tension for you.
• Builder mindset. You've taken a People function from informal/under-built to mature at least once. You know how to assess what's there, keep what's good, and rebuild what isn't — without breaking the business while you do it.
• Hands-on recruiting chops. You've personally run searches end-to-end at some point. You can still close a candidate yourself when it matters.
• Tech-fluent. You can own HRIS and ATS configuration, reporting, and integrations directly. You don't need IT or a vendor to make the system do what you need it to do.
• Comfortable with high autonomy and ambiguity. You set direction without heavy oversight, and you don't wait for permission to fix what's broken.

Compensation & Benefits:

• Unlimited PTO and paid holidaysCompetitive salary and equity packages.
• Base Salary: $220K–$250K range
• Additional compensation: Equity + bonus available, but dependent on job level
• Medical/Dental/Vision offered to all full-time employees
• 401(k) plan with a match.
  
  

Nabis is an Equal Opportunity Employer

*Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.*

About Nabis

Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.

About the Role

We are looking for a Customer Experience Associate to join our growing CX team in a fully remote capacity. In this role, you will serve as a frontline point of contact for Nabis’ brand and retail partners, delivering responsive, high-quality support across digital and voice channels. You will work within a structured, SaaS-supported operations environment handling inbound inquiries, order-related issues, account escalations, and cross-functional coordination — all in service of an exceptional partner experience.

The ideal candidate brings prior experience in a B2B customer service, account support, or operations role within a SaaS, logistics, distribution, or marketplace environment. You are a clear communicator, a skilled problem-solver, and someone who takes ownership of partner outcomes with a sense of urgency and professionalism.

Responsibilities

Partner Support & Communication

• Serve as a primary point of contact for inbound partner inquiries via email, phone, and chat, ensuring timely, accurate, and professional responses
• Manage high-volume, multi-channel queues (Zendesk, Slack, and phone) with consistent adherence to SLA targets and quality standards
• Deliver white-glove support to brand and retail partners, providing proactive status updates and clear resolution paths for open issues
• Handle outbound follow-up on open cases, escalations, and relationship-sensitive communications with appropriate tone and urgency

Order & Account Management

• Monitor and manage order workflows end-to-end, including intake, fulfillment coordination, exception handling, and delivery resolution
• Process and track order adjustments, cancellations, returns, and account-level changes in internal systems
• Support partners with invoice reconciliation, payment inquiries, and COD/collections processes in collaboration with Finance
• Identify recurring order or account issues and escalate patterns to supervisors with documented context

Cross-Functional Coordination

• Liaise with Operations, Sales, Finance, and Compliance teams to resolve partner-facing issues that require multi-department input
• Maintain accurate records of partner interactions, case notes, and resolution steps within the CRM/ticketing platform
• Contribute to knowledge base maintenance by flagging outdated documentation and suggesting process improvements
• Support ad hoc projects, testing, and process rollouts as directed by CX leadership

Performance & Quality

• Meet or exceed individual KPI targets including response time, resolution rate, CSAT, and contact quality scores
• Actively participate in coaching sessions, QA reviews, and team calibrations to continuously improve performance
• Demonstrate consistent reliability in attendance, schedule adherence, and communication standards
• Surface partner feedback and recurring friction points to the team as inputs for product and process improvement

Qualifications

Required

• 2+ years of customer service, account support, or operations experience in a B2B, SaaS, logistics, distribution, or marketplace environment
• Strong written and verbal communication skills in English, with high attention to grammar, tone, and accuracy across digital and voice channels
• Demonstrated ability to manage high-volume, multi-channel queues with consistent quality and responsiveness
• Proficiency with CRM and ticketing tools (Zendesk, Salesforce, Freshdesk, or similar); comfortable learning new platforms quickly
• Solid understanding of order management processes, including fulfillment workflows, exception handling, and basic billing and invoicing
• Ability to work independently in a remote environment with reliable internet connectivity, meeting schedule, and attendance requirements
• Strong organizational skills and the ability to manage multiple open cases simultaneously without loss of quality
• De-escalation skills and the ability to navigate difficult partner conversations with empathy, patience, and professionalism
• Availability to work a schedule aligned to US Pacific or Eastern business hours

Preferred

• Experience supporting B2B accounts in distribution, wholesale, or supply chain industries
• Familiarity with compliance-adjacent workflows (license verification, regulatory documentation, or similar)
• Background in SaaS platform support, including troubleshooting user-reported issues and escalating to technical teams
• Experience working within a tiered support model or structured escalation framework
• Bilingual in Spanish and English is a plus

Compensation & Benefits:

• Competitive compensation commensurate with experience and market
• Fully remote work environment with a structured, collaborative team culture
• Exposure to a high-growth, technology-first distribution platform operating at scale
• Clear performance expectations with coaching and development support
• Opportunity to grow within a CX organization that is investing in systems, people, and operational excellence
  
  

Nabis is an Equal Opportunity Employer

Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

About Nabis

Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.

About the Role

The Compliance Associate is the day-to-day operator keeping Nabis’ state license activity clean across California, Nevada, and New York, with METRC seed-to-sale execution as the core of the job. This is a hands-on, execution-focused role: you will live inside METRC, own manifests, reconcile inventory against state track-and-trace, verify partner licenses, and keep our warehouses inspection-ready. This role is focused squarely on state regulatory execution at the license and facility level. It is not a corporate compliance, policy, or government-relations seat.

Responsibilities

METRC & Seed-to-Sale Execution

• Own day-to-day METRC operations across all active warehouse facilities (NorCal, SoCal, Nevada, New York), including package creation, manifest generation, transfer templates, and driver assignments
• Reconcile METRC inventory against physical inventory and WMS records on a recurring cadence; investigate and resolve variances, missing packages, untagged product, and transfer discrepancies
• Resolve METRC errors in real time (rejected transfers, incorrect weights, mis-tagged packages, voided manifests) and coordinate corrections with warehouse and CX teams
• Maintain clean METRC hierarchies: package tags, item categories, strain entries, lab result associations, and waste/destruction entries
• Process finalized transfers, receiving, adjustments, and destruction events in METRC within state-mandated timeframes
• Serve as the in-house METRC subject matter expert and first line of support for warehouse and CX teammates running transactions in the system

State Regulatory Execution

• Apply DCC (CA), CCB (NV), and OCM (NY) distributor regulations to live operational decisions: manifest rules, transfer windows, transportation requirements, labeling, and storage standards
• Maintain a compliance calendar covering state license renewals, regulatory reporting deadlines, and facility-level obligations; execute renewals and filings on time
• Track and apply operational changes from state rulemakings as they take effect (bulletins, emergency regulations, guidance documents), translating them into what the warehouse needs to do differently tomorrow
• Act as the primary operational point of contact for routine state regulator communications at the license/facility level

Partner & Brand Onboarding Compliance

• Own the compliance vetting process for incoming brands and retailers: verify active state licenses, collect COAs, review product manifests, and flag non-compliant items before they enter the Nabis network
• Maintain and enforce Nabis Compliance Form requirements (licenses, W9s, COAs, banking documentation)
• Maintain a live license database for all active partners with automated renewal alerts; proactively chase expiring licenses
• Verify license status in state systems (DCC license search, CCB portal, OCM portal) and keep partner records synced with state sources of truth

Inventory, COA & Labeling Compliance

• Ensure all product labeling, packaging, and COA standards are met prior to order fulfillment in each state
• Manage COA tracking across all inventory batches; coordinate holds, rejections, and remediation with brands and warehouse teams
• Coordinate state-mandated compliance testing with third-party labs and ensure results are correctly associated with METRC packages
• Run recurring audits of inventory records, waste/destruction logs, and transfer logs; identify gaps and drive them to closure

Inspection Readiness

• Manage Nabis’ response to scheduled and unannounced state inspections across all facilities; serve as the on-site/virtual point of contact when regulators arrive
• Keep each facility inspection-ready at all times: METRC in sync, records current, labeling correct, storage compliant
• Document findings from every inspection and drive corrective actions to completion

Qualifications

• 3+ years of cannabis compliance experience in a licensed operation; distributor and/or multi-state experience strongly preferred
• Deep, hands-on METRC proficiency is required; you have personally run manifests, reconciled packages, and resolved errors in production
• Working knowledge of California DCC distribution regulations; familiarity with Nevada CCB and/or New York OCM requirements a strong plus
• Experience executing state license renewals, regulatory filings, and facility-level reporting
• Experience supporting or leading state regulatory inspections at a licensed facility
• High attention to detail and strong organizational skills, able to manage dozens of concurrent deadlines and open items without dropping threads
• Comfortable in a fast-moving, technology-driven environment; you are at home in METRC, WMS/ERP tools, spreadsheets, and ticketing systems
• Strong written and verbal communication skills; able to translate state requirements into clear, actionable guidance for warehouse and CX teams
• Must successfully pass all state-mandated background checks required for cannabis industry employment in CA, NV, and NY

Note: This role is scoped to state license and METRC compliance. It does not include material corporate compliance responsibilities (e.g., SOX, broad policy authorship, enterprise training programs, legislative affairs, or trade organization representation).

Compensation & Benefits:

• You’ll work at the fastest growing cannabis startup in the U.S.
• Medical/Dental/Vision offered to all full-time employees: 75% of employee premium paid by Nabis.
• Competitive salary at $90,000 to $105,000 depending on experience.
• 401(k) plan with a match.
  
  

Nabis is an Equal Opportunity Employer

Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

About Nabis

Nabis is the #1 licensed cannabis wholesale platform in the world with the largest portfolio of cannabis brands, supplying $1B+ worth of cannabis products per year from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement and are building an innovative technology-first platform to scale the entirety of the cannabis industry. Through dedication to enhancing efficiency, transparency, and customer satisfaction, Nabis is paving the way for sweeping legalization.

Our team, backed by Y Combinator and from a celebrity roster of tech luminaries and celebrities, including DoorDash co-founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, is scaling the cannabis supply chain with technology, and our ultimate goal is to become the largest distributor of cannabis products in the world.

The Cash Application Associate is responsible for executing and overseeing critical processes within the accounts receivable cycle, including accurate payment application, account reconciliations, discrepancy resolution, and serving as the first level of review prior to escalation to the Team Lead. This role will also act as a primary point of contact for AR-related matters across teams while continuing to apply payments as needed.

Key Responsibilities:

• Accurately and timely apply customer payments (EFT, checks, ACH, etc.) 
• Perform regular account reconciliations between the accounting system and internal platforms
• Investigate and resolve discrepancies related to payments, invoices, or misapplied funds.
• Review team members’ work as a first-level quality check before reaching the Team Lead.
• Document procedures and suggest improvements to enhance efficiency and compliance.
• Act as the primary point of contact for Cash Application in collaboration with Accounts Receivable  
• Support month-end close processes and assist with internal or external audits when needed.
• Help train new team members and assist in updating standard operating procedures (SOPs).

Requirements:

• Bachelor’s degree in Business, Finance, or Accounting preferred.
• Minimum 2–3 years of experience in Cash Applications or related AR roles.
• Proficiency with financial tools and platforms such as QuickBooks Online, SaaSAnt, Excel, Dropbox, and Slack.
• Strong analytical skills and the ability to resolve complex issues independently.
• High attention to detail and a continuous improvement mindset.
• Excellent written and verbal communication skills in English.

Key Skills:

• Analytical thinking
• Proactivity and autonomy
• Time management
• Effective communication
• Team collaboration
• Adaptability
• Leadership qualities
• Ability to thrive in a fast-paced, high-volume environment

Nabis is an Equal Opportunity Employer

Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations to qualified individuals with disabilities, and do not retaliate against any employee or applicant who requests a reasonable accommodation, in compliance with the New York State Human Rights Law and the NYC Human Rights Law. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.

About Nabis

Nabis is the #1 licensed cannabis wholesale platform in the world, supplying $1B+ worth of cannabis products annually from hundreds of brands to retailers across California, New York, and Nevada. Our mission is to empower the world to discover cannabis by providing choice, access, and innovation.Through modern, scalable infrastructure, our mission is to empower the world to discover cannabis by providing choice, access, and innovation.

We’re at the forefront of this movement, building an innovative, technology-first platform to scale the entire cannabis industry. Backed by Y Combinator and investors, including DoorDash Co-Founder Stanley Tang, NFL Hall of Famer Joe Montana, Gmail creator Paul Buchheit, and Twitch co-founder Justin Kan, Nabis is rapidly expanding across the U.S. with the goal of becoming the largest and most influential cannabis distribution network globally.

About the Role

Nabis is seeking an Associate Counsel to join our growing legal team and support the company's commercial, regulatory, and operational legal needs. Reporting to General Counsel, you'll serve as a trusted legal partner across the business — drafting and negotiating contracts, navigating cannabis compliance, and advising internal stakeholders on a wide range of legal matters.

This is a high-ownership role for a sharp, collaborative attorney who thrives in fast-paced, high-growth environments and is energized by the complexity and opportunity of the cannabis industry.

Responsibilities:

• Advise on the full spectrum of employment law: hiring practices, terminations, performance management, accommodations, leaves of absence (CFRA, FMLA, PDL), wage and hour compliance, and workplace investigations.
• Draft, review, and maintain employment policies and handbooks to ensure compliance with California and federal law, adapting them as the company grows and regulations evolve.
• Manage pre-litigation employment disputes, including demand letters, agency charges (DFEH, EEOC, DLSE), and mediation—working closely with outside counsel when litigation arises.
• Partner with People Operations to provide real-time counsel on sensitive employee relations issues, restructurings, and workforce planning.
• Monitor and interpret legislative developments in California employment law (including wage orders, PAGA reform, pay transparency, and AI-in-hiring regulations) and translate them into actionable guidance.
• Develop and deliver training programs for managers and HR on topics such as anti-harassment, wage and hour best practices, and leave administration.
•  Support cross-functional legal projects including commercial contracts, regulatory filings, corporate transactions, and compliance initiatives—broadening your skillset over time.

 
Qualifications:

• J.D. from an accredited law school and active bar admission (California preferred).
• 2–5 years of legal experience at a law firm and/or in-house, ideally with exposure to commercial contracts and regulatory matters.
• Experience in cannabis, alcohol & beverage, agriculture, logistics, or another regulated industry is a strong plus.
• Demonstrated ability to independently manage multiple matters simultaneously with strong attention to detail.
• Excellent written and verbal communication skills — able to translate complex legal concepts into clear, actionable guidance for non-lawyers.
• High ownership mindset with a collaborative, business-enabling approach to legal work.
• Comfort working in ambiguity and building structure in a rapidly evolving regulatory environment.
• Why you'll love working at Nabis
• Industry-defining work
• Be part of the fastest-growing cannabis company in the U.S. — at the legal frontier of a nascent, high-stakes industry.
• High ownership
• Fully remote, high-impact role with direct exposure to the business and broad legal scope from day one.
• Competitive compensation
• Salary commensurate with experience, plus medical, dental, vision, and 401k.
• Flexibility & autonomy
• Work where you do your best thinking, with a team that trusts you to get it done

Compensation & Benefits:

• Unlimited PTO and paid holidays
• Competitive salary: 115,00- 125,000 
• Additional compensation: bonus available, but dependent on job level
• Medical/Dental/Vision offered to all full-time employees
• 401(k) plan with a match.
  
  

Nabis is an Equal Opportunity Employer

*Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences. We strongly encourage women, people of color, LGBTQIA individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply. We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status. All employees and contractors of Nabis are responsible for maintaining a work culture free from discrimination and harassment by treating others with kindness and respect.*