Who are we hiring?

The Custodian will be responsible for the cleanliness and organization of their assigned area throughout The Chicago Theatre.  This position will be responsible for the daily cleanliness of entire area as well as any daily or weekly special cleaning projects on a regular basis.  

What will you do?

• The Custodian will maintain facility standards and assist in general cleaning. Duties included sweeping floors, detail cleaning, cleaning spills, shampooing, dumping garbage, upkeep of restrooms during events and general maintenance of public areas.  
• Will be able to handle facility equipment of different size and weights.
• Will receive deliveries and perform additional duties as assigned.  
• Candidate will ensure that MSG standards are always met and exceeded.

What do you need to succeed?

• The ideal candidate will have custodial experience at an entertainment venue or large commercial property.  
• Must be proficient at utilizing necessary equipment and safety requirements for said equipment.
• A high level of energy and commitment with strong attention to detail and organizational skills
• Must possess the ability to handle multiple tasks at a time
• Must possess the ability to work with various operating groups

Special Requirements

• Ability to work a flexible schedule including days, nights, have split days off, work weekends and holidays in a 24 X 7 environment
• This position includes heavy lifting of upwards of 70 lbs.

LI-ONSITE

Who are we hiring?  

As a Concession Associate at the Chicago Theater you will be responsible for setting up, maintaining and breaking down your designated bar area. Count in and out all inventory items every shift. Serve snacks and beverages to guests in a timely and responsible manner. Maintain designated bar area clean and well stocked. Always promote positive guest/client experience and superior customer service. As a crucial member of our team, a Chicago Theatre Bartender may be requested to work a flexible schedule inclusive of early mornings, day & evening shifts (late evenings may be required), weekends, holidays and back to back events. All candidates must be available to work one third of the monthly shows scheduled. Additionally, a bartender may be assigned to an area where adverse temperature/weather conditions may affect them. This role requires Bartenders to stand for long periods of time and move freely throughout the property during their shift.  

What will you do?  

• The Concession Associate is responsible for serving alcoholic and non-alcoholic beverages to guests during events at The Chicago Theater.  

• Must be friendly, outgoing and create a welcoming environment to guests.  

• Will be responsible for the set up and operation of designated bar areas throughout The Chicago Theatre.  

• Duties include heavy lifting and maintaining cleanliness of designated bar area.  

• Will serve alcoholic beverages to patrons in a timely and responsible manner, while providing superior guest service to patrons of the Chicago Theatre. 

What do you need to succeed? 

• Prior bartending experience required 

• Strong communication and customer service skills 

• Ability to multitask in a high volume entertainment based environment 

• Strong interpersonal skills 

• Ability to handle a variety of customer service situations are required 

• Must be available to work nights, weekends and holidays. Bartending license a plus. 

Special Requirements  

• Must be able to handle inclement weather, due to theatre doors being open.  

• Occasional kneeling/bending while restocking is required. 

• Ability to lift up to 50lbs pounds. 

• Must be able to work within an environment with loud noises and everchanging visuals. 

• Must be able to work in crowded spaces; Constant motion is often required 

• Ability to stand and move about the theater throughout the duration of the shift. 

• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment 

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Who are we hiring?

The Guest Services Supervisor is responsible for providing a safe, positive and guest-friendly environment for each event at The Chicago Theatre. As a Guest Services Supervisor you will supervise and coach front of house staff and ensure staff have working knowledge of all pertinent event information and emergency procedures. The role requires partnership across functions to complete shift responsibilities in a fast paced, and dynamic environment. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results. The Guest Services Supervisor will report into the Guest Services Manager.

What will you do?

• Accountable for daily supervision and leadership of front of house staff.
• Demonstrate a positive attitude to achieve company objectives and goals.
• Create event notes and distribute usher position deployment.
• Prepare and complete all assigned event tasks in 24/7 venue management software.
• Actively utilize company systems in event preparation i.e. Workforce, Microsoft Office, TM1.
• Conduct Guest Services pre-shift briefings to inform staff of all pertinent event information.
• Complete a daily house safety check of theatre and report any building deficiencies to Dept Manager.
• Respond to escalated guest issues and determine appropriate resolution in a professional and timely manner.
• Assist with the training and supervising of all front of house staff.
• Keep accurate records of guest services staff attendance.
• Take ownership of supervisory locations and maintain a clean and safe work environment.
• Communicate with Department Manager about any employee coat room deficiencies, and event equipment (Ticket Scanners, ALDs, Event Signage, and Radios).
• Take an active lead role in emergency operations procedures (evacuation plan) through on-going training and drills.
• Lead ancillary activities (Meet and Greet, VIP Packages, and Lobby Activations)
• Consistently and thoroughly communicate with Department Manager about font of house staff issues.
• Promote and handle logistics of employee recognition program, employee knowledge checks, and surveys.
• Collaborate with all company departments and third-party vendors for efficient and safe operations.
• Serve as a liaison between upper management and staff.
• Recommend and enforce disciplinary actions as necessary.
• Any other duties assigned by Building Management.

What do you need to succeed?

• The ideal candidate will have a minimum of 3-5 years’ Supervisory experience, and/or knowledge of events, sports, theatre operations, within an entertainment venue
• Candidates who have completed a minimum of 60 credit hours of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred.
• Excellent communication skills, ability to mobilize key stakeholders, and engage with all levels in the organization
• Proficiency in Microsoft 365 programs i.e., Word, Excel, and Outlook.
• Demonstrated experience completing reports and documenting staff performance is essential
• Ability to engage and develop collaborative relationships and influence within team and across functions, even without direct reporting relationship
• Adept at maintaining a positive, open, approachable, and professional relationship with a diverse group
• Comfortable with managing conflict and responding to customer problems with a sense of urgency
• Ability to demonstrate success in managing multiple tasks while under tight deadlines
• Experience motivating, and encouraging exceptional performance
• Ability to hold team accountable for outcomes and monitor performance
• Demonstrated experience coaching, mentoring and developing staff to perform at high levels
• Ability to navigate internal organization/process
• Proactive self-starter and able to work collaboratively

Special Requirements

• Must be receptive to working outside in inclement weather and extreme temperatures.
• Must be comfortable with heights (working on high floors) and navigating steep steps and inclines.
• Must be able to lift 25 lbs.
• Ability to stand and move about the theater throughout the duration of the shift.
• Ability to work a flexible schedule including days, nights, have split days off, work weekends and holidays in a 24 X 7 environment.

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Who are we hiring?

As Event Security at the Chicago Theatre you will promote positive guest/client experiences during the beginning (ingress), middle of event and show departure (egress).  An Event Security role is responsible for greeting the guest, searching bags and wading guests if they alarm on the magnetometers. Ensure the safety of guests, assisting with emergency or medical situations, and answering general questions regarding the event or the Chicago Theatre. As a crucial member of our team, a Chicago Event Security may be requested to work a flexible schedule inclusive of early mornings, day & evening shifts (late evenings may be required), weekends, holidays and back to back events. Additionally, an Event Security may be assigned to an area with adverse temperature/weather conditions such as observing the surroundings for any threats, directing guests in/out of the theater while being positioned outside of the building. This role requires Event Security to stand and move freely throughout the property during their shift.

What will you do?

• Ensure protection of facilities, properties, employees and guests of The Chicago Theatre.
• Promote positive guest/client experience. Uphold commitment of MSG “Circle of Service” standards and MSG’s Mission and Values.
• Maintain professional manner, presence, and appearance at all times while on premises
• Arrive for scheduled shift on time and in proper MSG approved uniform.
• Prevent access to any areas of the facility by any unauthorized individuals.
• Conduct building tours, monitor CCTV and alarm systems and control building access.
• Responsible for checking bags and screening guests/employees to ensure overall safety.
• Serve as a security escort and respond to security assistance calls during performances and operating hours.
• Be prepared to take an active role in Emergency Operations procedures (evacuation plan) through on-going training and drills.
• Lock/unlock facility doors according to scheduled requirements.
• Prevent sales of all unauthorized merchandise and tickets in and around venue

What do you need to succeed?

• Strong verbal communication skills and demonstrated ability to work well under pressure.
• Will have the ability to enforce departmental policies and procedures with fairness and consistency.
• Will utilize a bullhorn and radio to direct guests.
• Previous security experience required.
• Must be able to obtain PERC Card upon request.
• Obtain Fire Guard certificate upon request.

Special Requirements

• Must be receptive to working outside in inclement weather and extreme temperatures.  
• Able to walk and stand during the entire shift. 
• Lifting, pushing, pulling up to 25 lbs. 
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment. 
• Responsibilities must be done onsite

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