Role Overview

The Procurement and Facilities Coordinator provides essential administrative and operational support to the Procurement and Facilities Services function. This role supports the procurement team through day‑to‑day administrative activities, including credit card transaction processing, procurement database maintenance, reporting, and the purchasing of approved goods and services.

The position serves as the primary coordinator for daily facilities operations at the Washington DC office, acting as the on‑site office manager. The role ensures a safe, functional, and well‑organized workplace by overseeing office/building security coordination, office events and logistics, inventory and supplies, routine maintenance, vendor coordination, and staff safety‑related needs.

Reporting to the Director of Procurement and Facilities Services, the Procurement and Facilities Coordinator works closely with internal teams and external vendors to support efficient operations, compliance with organizational procedures, and a positive work environment for staff and visitors.

Department Accountabilities

Procurement 

The procurement department leads the implementation of policies, procedures and systems that support the organization’s procurement and management of goods and services.  Procures quality goods and services, at competitive prices while ensuring that the organization has the resources needed to succeed at a cost that maximizes value and a process that minimizes risk.  The department manages the procurement process which includes identifying needs, setting terms, selecting vendors, negotiating, and purchasing, delivering, and post-purchase assessment.  The department works together to ensure the procurement process is regulated and aligned with organizational objectives, goals, and budgets.

Facilities Management 

Oversee operations of the organization’s US facilities.  Conduct regular needs assessments, coordinate and implement planned and unplanned maintenance services and projects, and Manage oversight of the programming and operation of the mechanical, security, and life-safety system. Maintain building/county and state rules and regulations and respond to FDNY and DOH inspections for the NY office. 

Budgeting and Costing 

Establish and use financial plans to achieve organizational objectives, including monitoring and analyzing financial data to identify deviations from targets. 

Operations Management 

Execute and manage production or operations using predetermined protocols and procedures to achieve specified operational performance standards. 

Operational Compliance 

Adhere to internal policies, procedures, and external standards, including regulatory and voluntary codes of conduct, to minimize business risk and protect the organization's reputation. 

Stakeholder Engagement  

Systematically identify, analyze, plan, and implement actions designed to engage with external and/or internal stakeholders to create positive relationships by appropriately managing their expectations and agreed objectives. 

ROLES SPECIFIC OUTCOMES

Procurement

Achieve specific procurement goals within area of responsibility. May also involve working to improve established procurement procedures.

Data Management

Manage basic aspects of the data management system with guidance from senior colleagues. This includes being responsible for developing or operating basic elements of the data management systems to deliver prescribed outcomes.

MSF-USA Representation

Represent the organization in a single professional forum in order to promote the organizational brand. May well focus on a specific area of the organization, such as a function.

Policies and Procedures Development

Contribute to the drafting of policies, procedures, and related guidelines within an area of expertise to meet defined key principles and ensure compliance with external requirements.

Data Collection and Analysis

Collate and analyze data using pre-set tools, methods and formats. Involves working independently.

These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job.  Incumbents are required to perform other functions as assigned.

COMPLEXITY AND PROBLEM-SOLVING SKILLS

• Works both with and without supervision and provides technical guidance when required on developing appropriate plans or performing necessary actions based on recommendations and requirements.
• Uses comprehensive knowledge and skills to negotiate independently while providing guidance and training to others on how to help the organization by obtaining consensus between two or more internal or external parties who may have different interests.

Behavioral Competencies 

THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

People Focus

Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective

Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation

Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results

Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates

Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Values Differences

Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve.

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity

Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Technical Competencies

Plans and Aligns

Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Financial Acumen

Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy

Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis

The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.

Project Management Skills

The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.

Presentation and Written Communication Skills

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Supervisory Responsibility

No supervisory responsibility

Desired Qualifications & Experience

At a minimum the Job Holder should possess:

• • Associate’s or Bachelor’s degree in business administration, facilities management, supply chain, or a related field, or equivalent relevant work experience
  • 3-5 years of relevant work experience in an administrative, procurement, facilities, or office management role
  • Experience processing and reconciling credit card or purchasing transactions
  • Familiarity with procurement policies, internal controls, and compliance requirements
  • Experience coordinating vendors and service providers
  • Experience supporting office facilities or acting in an office manager capacity
  • Basic understanding of workplace safety or facilities
  • Strong organizational skills and attention to detail
  • Proficiency in Microsoft Office applications (Excel, Word, Outlook, SharePoint); experience working with databases or procurement systems
  • Ability to manage multiple tasks and priorities in a fast‑paced environment
  • Strong written, verbal; communication and interpersonal skills
  • Ability to work independently and exercise good judgment while knowing when to escalate issues
  • High attention to detail and organizational skills
  • Familiarity with ERP systems

Other Requirements 

• Essential staff, Works from office 5 days/week
• Must be willing to travel for work as needed
• Occasional after-hours or early-morning work may be required to support events, maintenance, or urgent facilities issues
• The role may involve light physical activity, such as moving small equipment, supplies, and furniture.

Location

Washington, DC (On-Site position, it is NOT Hybrid)
This role is based in our Washington, DC office based on business needs at this location

Compensation

$67,350 to $101,025 annually; In alignment with MSF USA’s compensation framework, new hires are generally offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity. 

Please note that visa sponsorship will not be offered for this position.

Role Overview 

The Senior Azure Engineer will report to the Director of Infrastructure, ensuring that the overall work within the Systems team flows smoothly and drives operational efficiency and effectiveness and strategic alignment. The experienced Senior Azure Engineer should have a strong background in programming and will join our team on-site. In this role, you will be responsible for designing, implementing, and maintaining Azure-based solutions while leveraging your programming expertise to optimize cloud infrastructure and application performance. You will collaborate with cross-functional teams in a dynamic, in-person environment to deliver scalable, secure, and efficient cloud solutions that align with business objectives. 

Ideally, you will combine your technical skills and have project management experience to drive the key strategic technology initiatives in the Systems department for our Strategic Plan. 

Department Accountabilities  

Infrastructure and Network Development and Maintenance 

Develop and maintain the (on-premises and Azure) infrastructure and network including network planning, operational tasks, data management, incident logging, reporting, systems monitoring, systems testing and disaster recovery. 

Support Users and Business Units 

Provide support, advice, training and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by MSF-USA. 

Product Development & Innovation 

Develop existing and new applications by analyzing and identifying areas for modification to improve the "As Is" and meet MSF needs. 

Information Security 

Develop specifications for, advise on and implement information and security solutions and tools to protect and monitor security incidents and prevent unauthorized access or damage. 

Support MSF Movement 

Support technology operations on behalf of the movement in the US home society. Share expertise with the rest of the movement by participating in Communities of Practice, and other collaborating initiatives. 

Application Management 

Implement applications, including data migration, to support MSF Strategy. Provide governance designed to ensure applications run at peak performance and as efficiently as possible, from the end-user experience to integrations. Implement and support new features as needed. Ensure access administration and support end-users. 

Roles Specific Outcomes 

Infrastructure/Network Development, Maintenance and Modernization  

Participate in the development of architecture blueprints for related systems. Design and select storage, data center, network, and client/server environments to design solutions in line with industry best practice and provide a third-line point of escalation for appropriate global infrastructure solutions. 

Technical Developments Recommendations  

Discuss and recommend technical developments to improve quality of the website/portal/applications software and supporting infrastructure to better meet users’ needs.  

Software Development  

Develop existing applications and contribute to development of new applications by analyzing and identifying areas for modification and improvement. Develop new applications to meet customer requirements  

Business Requirements Identification 

Collect organizational requirements using a variety of methods such as interviews, document analysis, workshops, and workflow analysis to express the requirements in terms of target user roles and goals. 

Information Security  

Implement and provide input on the design of required security measures such as firewalls or message encryption, monitoring performance to notify security experts of any problems.  

Information and Business Advice 

Provide specialist advice on the interpretation and application of policies and procedures, resolving queries and issues and referring to very complex or contentious issues to others. 

Stakeholder Management 

Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met.

Reporting and Review 

Specify and lead the delivery of the review process to ensure that stakeholders can evaluate progress and agree on change at appropriate points. 

Procedural Improvement 

Lead on procedural development and improvement, informed by policy and operating frameworks, to improve the quality, effectiveness, and efficiency of services. 

Support MSF Movement 

Lead assigned projects and coordinate any necessary dependencies with MSF-Shared IT Services (Prague). 

Complexity and Problem-Solving Skills 

• Works effectively in situations where requirements are incomplete or evolving, clarifying objectives, making informed assumptions, and driving progress without waiting for perfect information.
• Structured approach to complex problems: Breaks down large, interconnected technical and organizational challenges into manageable components, identifies root causes, and develops solutions that balance short‑term needs with long‑term sustainability.
• Identifies and evaluates risks, issues, dependencies, and constraints associated with the project, escalating where appropriate. Where necessary, develop, agree on, and implement solutions to overcome these.   

Behavioral Competencies  

THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different. 

People Focus 

Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs. 

Manages Complexity 

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms. 

Global Perspective 

Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges. 

Cultivates Innovation 

Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them. 

Strategic Mindset 

Sees ahead to future possibilities and translates them into breakthrough strategies. 

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs. 

Drives Results 

Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way. 

Ensures Accountability 

Holds self and others accountable to meet commitments. 

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals. 

Collaborates 

Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input. 

Communicates Effectively 

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing. 

Values Differences 

Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating. 

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve.  

Instills Trust 

Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions. 

Manages Ambiguity 

Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness. 

Situational Adaptability 

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately. 

Being Resilient 

Rebounds from setbacks and adversity when facing difficult situations. 

Technical Competencies

Plans and Aligns 

Planning and prioritizing work to meet commitments aligned with MSF-USA goals. 

Tech Savvy 

Anticipating and adopting innovations in organizational digital and technology applications. 

Data Collection and Analysis 

The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.  

Project Management Skills 

The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters. 

Presentation and Written Communication Skills 

Communicates technical concepts, project updates, and recommendations clearly to both technical and non-technical audiences. Prepares documentation and written materials that are accurate, concise, and appropriate for the intended audience. 

Organizational Insight 

Applying knowledge of MSF-USA and the industry to advance the organization’s goals. 

Supervisory Responsibility

This position has no formal supervisory responsibility. The incumbent is expected to mentor and provide technical guidance to less experienced team members.  

Desired Qualifications & Experience 

At a minimum the Job Holder should possess: 

• 7+ years of increasing responsibility for either: 
  • Technical subject matter expertise (preference for experience working with Azure IaaS, PaaS, and SaaS services). 
  • Programming expertise using programming languages such as Python, C#, PowerShell, or JavaScript to automate cloud operations and workflows
  • Windows and Linux Server Management
• Very familiar with networking and infrastructure concepts, such as Microsoft Application Stack (e.g. Active Directory, O365), Cisco networking and unified collaboration technologies, Windows Server/Desktop OS, VMWare/HyperV, IP based networking, cloud management.
• Experience with any of the following highly desirable: CRM, HRIS, intranet solutions SharePoint, enterprise financial software, networks and infrastructure
• Experience establishing and implementing core aspects of infrastructure and networks within a small to medium sized organization. 
• Experience working with managed services and/or shared services 
• Strong communication skills with both technical and non-technical stakeholders
• Committed to successful project planning and execution of network operations. 
• Experience working in an international NGO
• Interest in technology issues of relevance for humanitarian organizations (whether in a headquarters or field setting)  

Travel Requirements

Must be willing to travel for work as needed. 

Office Location
New York, NY (Hybrid)
This role is based in our New York office, where most of the team and operational infrastructure are located. Due to current staffing and budget constraints, we’re unable to support this position in our DC or California offices.

Compensation
$101,769 - $152,653
In alignment with MSF USA’s compensation framework, new hires are generally offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity.

ROLE OVERVIEW
The Livestream Fundraising and Community Events internship will provide a practical learning experience for an individual interested in livestream fundraising and community events for an international nonprofit organization.

Under the guidance of the Peer-to-Peer and Streaming team, the intern will provide administrative support for the creative, production, and fulfillment aspects of online fundraising campaigns. Additionally, the intern will assist in managing social media platforms for the streaming program, including Discord, Twitter, and Twitch.

Throughout the internship, the Livestream Fundraising and Community Events Intern will gain practical experience in marketing a non-profit organization to donors and the public using both online and offline channels. The intern will also learn about MSF's international programs and its operations around the world, as well as gain insights into the general activities of a Development department.

This position is ideal for individuals interested in livestream and peer-to-peer fundraising, and digital marketing for non-profit organizations. It's also an excellent opportunity for those interested in understanding the administration of non-governmental organizations (NGOs).

Tasks
•    Process fundraising event inquiries for peer-to-peer events and livestream fundraising campaigns by monitoring team inboxes
•    Support the management of the MSF-USA Streaming social media accounts including Discord and X
•    Create social media content and produce necessary graphics
•    Set up project templates for incoming events using online project management tools
•    Write and send thank you notes, ensuring all fundraisers receive acknowledgement letters
•    Maintain biweekly and quarterly campaign reporting
•    Assist with administrative tasks and community management for the video-game livestream program
•    Manage and organize swag inventory; complete mailings as needed
•    Attend Lunch and Learns, staff and department meetings as often as scheduling allows
•    Other tasks as identified

DEPARTMENT ACCOUNTABILITIES  
Prospecting
Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.

Donor Cultivation, Engagement and Management
Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.

Fundraising
Secure reliable, sustainable and efficient resources in alignment with MSF-USA commitments.

Brand Positioning
Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.

Best-in-Class Fundraising Systems and Capabilities
Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors. 
Develop brand positioning based on the brand strategy and implement brand plans. 

ROLES SPECIFIC OUTCOMES

Data Management 
Manage aspects of the data management system with supervision. This includes being responsible for developing or operating basic elements of the data management systems to deliver prescribed outcomes.

Project Management 
Deliver small-scale projects while working within an established program management plan.

Administration
Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.

Information and Business Advice
Respond to queries from internal or external donors or suppliers by providing information, referring more complex issues to others.

Customer Relationship Management (CRM) Data 
Enter relevant information into the CRM system after each contact to ensure that the organization has quality data to enable effective customer retention and business development activities.

COMPLEXITY AND PROBLEM-SOLVING SKILLS

•    Communicates effectively via email, telephone, and mail with prospects, donors, and MSF staff members to maintain and strengthen relationships.
•    Demonstrates ability to understand and address donor explicit needs and/or unforeseen challenges.
•    Demonstrates ability to understand, execute, manage, and problem-solve technical data processes and needs.

BEHAVIORAL COMPETENCIES 
THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

People Focus
Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective
Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation
Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

Strategic Mindset
Sees ahead to future possibilities and translates them into breakthrough strategies.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results
Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

Ensures Accountability
Holds self and others accountable to meet commitments.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Values Differences
Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Builds Effective Teams
Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Manages Conflict
Handles conflict situations effectively, with a minimum of noise.

Builds Networks
Effectively builds formal and informal relationship networks inside and outside the organization.

Drives Vision and Purpose
Paints a compelling picture of the vision and strategy that motivates others to action.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve. 

Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity
Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Being Resilient
Rebounds from setbacks and adversity when facing difficult situations.

TECHNICAL COMPETENCIES

Plans and Aligns
Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Financial Acumen
Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy
Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis
The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. 

Project Management Skills
The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.

Presentation and Written Communication Skills
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Organizational Insight
Applying knowledge of MSF-USA and the industry to advance the organization’s goals.

SUPERVISORY RESPONSIBILITY
This role has no supervisory responsibility. 

DESIRED QUALIFICATIONS & EXPERIENCE

•    Keen attention to detail
•    Social media management
•    Experience working events and familiarity with live streaming
•    Familiarity with Discord, Twitch, and Twitter
•    Strong computer skills (e.g. Microsoft, Discord, databases)
•    Strong organizational skills
•    Capacity to multi-task and ability to prioritize across multiple projects
•    Experience or interest in campaign management and fundraising

TRAVEL REQUIREMENTS 

This role has no travel requirements. 

COMPENSATION

$18/hour

Role Overview 

The Senior Development Officer for Foundations works under the general direction of the Director of Foundations and Corporate Partnerships, and is a member of the Foundations and Corporate Partnerships leadership team.  As such, they play a leading role in the creation, oversight, and execution of the overall strategy to raise funds from US-based professional foundations. This is a key position that supports the team in meeting or exceeding its ambitious fundraising targets in a highly competitive environment.  

In carrying out their role, the Senior Development Officer works closely with the Foundations and Corporate Partnerships team as well as with other stakeholders across the organization including other senior development managers/officers, prospect researchers, channel leads, communications, program, legal and finance staff.

The Sr. Development Officer manages a personal portfolio of professional foundations. In this capacity, they identify, develop, manage, and grow strategic relationships with high value foundation donors. This includes developing proposals and funding relationships around priority MSF activities and initiatives and coordinating closely with appropriate MSF personnel (within MSF-USA, and occasionally with MSF offices in Europe and the field) to identify and secure new or renewed funding.  

In addition, the Sr. Development Officer for Foundations directly supervises the Sr. Associate, Foundations and the Development Officer for Foundations.  

Department Accountabilities

Prospecting

Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.

Donor Cultivation, Engagement and Management 

Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.

Fundraising 

Secure reliable, sustainable and efficient resources in alignment with MSF-US commitments.

Brand Positioning

Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.

Best-in-Class Fundraising Systems and Capabilities

Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.  

Roles Specific Outcomes

Leadership and Direction  

Communicate the actions needed to implement the function's strategy and business plan within the team; explain the relationship to the broader organization's mission, vision and values; motivate people to commit to these and to doing extraordinary things to achieve local business goals.

Improvement and Innovation  

Identify shortcomings in existing business practices, then suggest and implement improvements while developing and delivering projects or a work stream within the organization's change management program. Involves working with guidance from senior colleagues. 

Donor Relationship Development (Prospecting)  

Develop and implement a relationship management plan for strategic, complex potential accounts to build key relationships at local and national levels. Coordinate the engagement of own organization with the donor organization to ensure effective two-way flow of information and resolution of issues.

Donor Relationship Management (Account Management)  

Develop and implement a relationship management plan for strategic, complex existing accounts to build key relationships at local and national levels. Coordinate the engagement of own organization with the donor organization to ensure effective two-way flow of information and resolution of issues. Manage key client and donor relationships, often through account teams, to ensure their ongoing satisfaction and loyalty.

Key Account Management  

Manage and develop important donor relationships with guidance from senior colleagues and/or manage an account team delivering day-to-day support. Donor organizations are likely to include mid-tier foundations, multinational foundations, and similar.

Customer Relationship Management Data  

Oversee the implementation and maintenance of the donor relationship management system within the area of responsibility, identifying and communicating opportunities for system improvement that may enhance the management of donor relationships.

Donor Renewal  

Drive and secure donor renewals through exceptional service interactions, ensuring the donor is consistently gaining value from the product/service; this role will often have a renewal quota to fulfill.

These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job.  Incumbents are required to perform other functions as assigned.

Complexity and Problem-Solving Skills 

• Operates as a recognized expert to shift into and out of a mental mindsets associated with assessing the facts and circumstances of the current situation and/or environment and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario. Typically known as a subject matter expert.
• Applies expertise to act as an authority to accurately identify and understand the key donation influences pertaining to an opportunity.
• Applies expertise to act as an authority to quickly and effectively establish trust within the client’s organization.
• Applies expertise to act as an authority to orient MSF-USA around delivering to the key needs of their donors.

Behavioral Competencies 

THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

People Focus 

Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs. 

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms. 

Global Perspective

Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation

Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

Strategic Mindset

Sees ahead to future possibilities and translates them into breakthrough strategies.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results 

Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

Ensures Accountability 

Holds self and others accountable to meet commitments.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates 

Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Communicates Effectively 

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Values Differences 

Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Builds Effective Teams 

Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Manages Conflict 

Handles conflict situations effectively, with a minimum of noise.

Builds Networks 

Effectively builds formal and informal relationship networks inside and outside the organization.

Drives Vision and Purpose 

Paints a compelling picture of the vision and strategy that motivates others to action.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve.  

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity 

Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness. 

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Being Resilient

Rebounds from setbacks and adversity when facing difficult situations.

Technical Competencies

Plans and Aligns 

Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Financial Acumen 

Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy 

Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis 

The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.  

Project Management Skills 

The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.

Presentation and Written Communication Skills 

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Organizational Insight 

Applying knowledge of MSF-USA and the industry to advance the organization’s goals.

Supervisory Responsibility 

• Manages the Sr. Development Associate for Foundations and the Stewardship Associate. 

Desired Qualifications & Experience 

At a minimum the Job Holder should possess: 

• Minimum 7 years of successful fundraising experience, preferably with US Foundations, Corporations, Major Donors, or with multilateral/bilateral funders
• Minimum 2 years of staff management experience. 
• Proven track record in all aspects of donor cultivation, stewardship, and solicitation
• Excellent oral and written communication skills including representation and public speaking
• Deep knowledge of the foundation world and its functioning.
• Proven skills in working productively with donors, foundation staff, and/or board members.
• Ability to analyze and synthesize complex and sensitive material and use it to develop proposals and reports, and to present appropriate, well-informed messages to donors.
• Ability to write a range of correspondence from formal business letters to warm thank you notes.
• Excellent judgment and diplomacy.
• Experience with donor databases and contacts management 
• Facility with spreadsheets, budgets and forecasting.
• Very strong interpersonal and management skills.
• Ability to handle a large volume of work under pressure and with deadlines.
• Excellent time management and organizational skills.
• Keen attention to detail with ability to track multiple projects at one time.
• Ability to work with a minimum of supervision.
• Familiarity with and commitment to the work of MSF 

Preferred:

• French skills preferred. Spanish a plus.
• Knowledge of and strong interest for international humanitarian affairs. 

Travel Requirements  

Must be willing to travel for work as needed. 

Location

NYC (Hybrid- in office Tuesdays and Wednesdays) 

This role is based in New York, where most of the team and operational infrastructure are located. Due to current staffing and budget constraints, we’re unable to support this position in our California office. 

Compensation

$101,769 - $152,653; In alignment with MSF USA’s compensation framework, new hires are generally offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity. 

ROLE OVERVIEW
The Principal and Major Gifts Intern supports the Principal and Major Gifts team by assisting with the operational work that enables major gift fundraising. The intern will learn how a large humanitarian nonprofit manages major donor engagement, including moves management, reporting, and coordination across teams. They will also have opportunities to learn about MSF’s medical humanitarian work in more than 70 countries. This internship is well-suited for someone exploring a career in major gifts fundraising, donor relations, or advancement operations. The role involves regular CRM/database use, data cleaning and analysis to support the team in cultivating, soliciting, and stewarding principal and major donors.

DEPARTMENT ACCOUNTABILITIES  
Prospecting
Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.

Donor Cultivation, Engagement and Management
Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.

Fundraising
Secure reliable, sustainable and efficient resources in alignment with MSF-USA commitments.

Brand Positioning
Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.

Best-in-Class Fundraising Systems and Capabilities
Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors. 
Develop brand positioning based on the brand strategy and implement brand plans. 

ROLES SPECIFIC OUTCOMES

Data Management 
Manage aspects of the data management system with supervision. This includes being responsible for developing or operating basic elements of the data management systems to deliver prescribed outcomes.

Project Management 
Deliver small-scale projects while working within an established program management plan.

Administration
Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.

Information and Business Advice
Respond to queries from internal or external donors or suppliers by providing information, referring more complex issues to others.

Customer Relationship Management (CRM) Data 
Enter relevant information into the CRM system after each contact to ensure that the organization has quality data to enable effective customer retention and business development activities.

COMPLEXITY AND PROBLEM-SOLVING SKILLS

•    Communicates effectively via email, telephone, and mail with prospects, donors, and MSF staff members to maintain and strengthen relationships.
•    Demonstrates ability to understand and address donor explicit needs and/or unforeseen challenges.
•    Demonstrates ability to understand, execute, manage, and problem-solve technical data processes and needs.

BEHAVIORAL COMPETENCIES 
THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

People Focus
Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective
Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation
Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

Strategic Mindset
Sees ahead to future possibilities and translates them into breakthrough strategies.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results
Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

Ensures Accountability
Holds self and others accountable to meet commitments.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Values Differences
Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Builds Effective Teams
Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Manages Conflict
Handles conflict situations effectively, with a minimum of noise.

Builds Networks
Effectively builds formal and informal relationship networks inside and outside the organization.

Drives Vision and Purpose
Paints a compelling picture of the vision and strategy that motivates others to action.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve. 

Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity
Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Being Resilient
Rebounds from setbacks and adversity when facing difficult situations.

TECHNICAL COMPETENCIES

Plans and Aligns
Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Financial Acumen
Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy
Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis
The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. 

Project Management Skills
The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.

Presentation and Written Communication Skills
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Organizational Insight
Applying knowledge of MSF-USA and the industry to advance the organization’s goals.

SUPERVISORY RESPONSIBILITY
This role has no supervisory responsibility. 

DESIRED QUALIFICATIONS & EXPERIENCE

•    Proficient in Microsoft Word, Excel, SharePoint
•    Experience with CRM database management (e.g., Salesforce, Raiser’s Edge)
•    Excellent oral and written communication skills
•    Strong organizational skills and high attention to detail
•    Ability to work independently and as a member of a team
•    Genuine commitment to MSF’s principles and work
•    Interest or experience in fundraising

TRAVEL REQUIREMENTS 

This role has no travel requirements. 

COMPENSATION

$18/hour

ROLE OVERVIEW

The Digital Marketing Intern, Email will support our rapidly growing email and SMS marketing and fundraising program. In this role you’ll be supporting a dynamic and evolving program focusing on expanding our digital engagement, improving the performance of email acquisition and retention, and increasing the share of digital revenue from sustainers — donors who give recurring monthly, quarterly, or annual gifts. The intern will be tasked with administrative support for the creative, production, and fulfillment aspects of digital campaigns – from creative ideation to campaign setup.  
 
The Digital Marketing Intern’s main priority will be to ensure the smooth execution of the email and SMS program.  You will learn how MSF takes an omnichannel, integrated approach to marketing, using available marketing and project management tools and technologies while also innovating to bring the work of MSF to life with the right message at the right time. This internship is ideal for anyone interested in digital fundraising and marketing, as well as the administration of non-governmental organizations (NGOs).  

DEPARTMENT ACCOUNTABILITIES  
Prospecting
Pursue strategic opportunities in coherence with MSF USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.

Donor Cultivation, Engagement and Management
Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.

Fundraising
Secure reliable, sustainable, and efficient resources in alignment with MSF-US commitments.
 
Brand Positioning
Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.

Best-in-Class Fundraising Systems and Capabilities
Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors. 

ROLES SPECIFIC OUTCOMES

Data Management 
Coordinate tasks for data projects utilizing project management tools to deliver prescribed outcomes.

Project Management 
Deliver small-scale projects while working within an established program management plan.

Administration
Support administrative tasks and development of processes to achieve team efficiencies. 

Content Creation
Support curation, drafting, and editing of content in alignment with our brand, voice, and diversity, equity and inclusion guidelines - setting the stage for versatile content that resonates across digital and offline channels.

Digital Channels and Tech Management 
Support the day-to-day operation, maintenance, and enhancement of digital channel tech to meet ambitious strategic goals - with an emphasis on collaboration, user experience, and continuous improvement.

COMPLEXITY AND PROBLEM-SOLVING SKILLS

•    Communicates effectively via email, telephone, and in person with MSF staff members to maintain and strengthen relationships.
•    Demonstrates ability to understand, execute, manage, and problem-solve digital marketing processes, and navigate unforeseen challenges.

BEHAVIORAL COMPETENCIES 
THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

People Focus
Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective
Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation
Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

Strategic Mindset
Sees ahead to future possibilities and translates them into breakthrough strategies.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results
Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

Ensures Accountability
Holds self and others accountable to meet commitments.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Values Differences
Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Builds Effective Teams
Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Manages Conflict
Handles conflict situations effectively, with a minimum of noise.

Builds Networks
Effectively builds formal and informal relationship networks inside and outside the organization.

Drives Vision and Purpose
Paints a compelling picture of the vision and strategy that motivates others to action.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve. 

Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity
Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Being Resilient
Rebounds from setbacks and adversity when facing difficult situations.

TECHNICAL COMPETENCIES

Plans and Aligns
Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Financial Acumen
Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy
Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis
The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. 

Project Management Skills
The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.

Presentation and Written Communication Skills
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Organizational Insight
Applying knowledge of MSF-USA and the industry to advance the organization’s goals.

SUPERVISORY RESPONSIBILITY
This role has no supervisory responsibility. 

DESIRED QUALIFICATIONS & EXPERIENCE

You have a passion for digital marketing with an eye for captivating storytelling and persuasive messaging. You are a creative problem solver with strong analytical skills, have a good eye for detail and for managing competing calendars and priorities. 

To be successful, you'll have excellent organizational skills and be a real communicator who is able to effectively prioritize tasks and achieve deadlines. You'll have a keen eye for detail and work well with collaborative teams to achieve results together.

•    Educational background in Digital Marketing, Media, Communications, or other relevant field of study  
•    Knowledge of, and interest in, international affairs and/or activism, NGOs, or digital fundraising 
•    Basic knowledge of or experience with email platforms or Salesforce systems  
•    Familiarity with project management software (Asana, Jira, or similar)
•    Strong attention to detail and proofreading skills. Excellent interpersonal, written, and oral communication skills and comfortable working in a high-energy, fast-paced environment. 
•    Ability to work independently and as a member of a team
•    Genuine commitment to MSF’s principles and work

TRAVEL REQUIREMENTS 

This role has no travel requirements. 

COMPENSATION

$18/hour

ROLE OVERVIEW
The Development Operations intern supports the Development Operations team, including CRM Strategy, Gift Processing, and Donor Services. The intern will learn how a large humanitarian nonprofit organization manages the technology and operations related to fundraising. They will also have the opportunity to learn about MSF's operations and international medical programs in more than 70 countries around the world. This internship is well-suited for anyone considering a career in nonprofit technology or operations. The role involves database use and various kinds of data manipulation in support of these teams.

DEPARTMENT ACCOUNTABILITIES  
Prospecting
Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.

Donor Cultivation, Engagement and Management
Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.

Fundraising
Secure reliable, sustainable and efficient resources in alignment with MSF-USA commitments.

Brand Positioning
Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.

Best-in-Class Fundraising Systems and Capabilities
Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors. 
Develop brand positioning based on the brand strategy and implement brand plans. 

ROLES SPECIFIC OUTCOMES

Data Management 
Manage aspects of the data management system with supervision. This includes being responsible for developing or operating basic elements of the data management systems to deliver prescribed outcomes.

Project Management 
Deliver small-scale projects while working within an established program management plan.

Administration
Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility.

Information and Business Advice
Respond to queries from internal or external donors or suppliers by providing information, referring more complex issues to others.

Customer Relationship Management (CRM) Data 
Enter relevant information into the CRM system after each contact to ensure that the organization has quality data to enable effective customer retention and business development activities.

COMPLEXITY AND PROBLEM-SOLVING SKILLS

•    Communicates effectively via email, telephone, and mail with prospects, donors, and MSF staff members to maintain and strengthen relationships.
•    Demonstrates ability to understand and address donor explicit needs and/or unforeseen challenges.
•    Demonstrates ability to understand, execute, manage, and problem-solve technical data processes and needs.

BEHAVIORAL COMPETENCIES 
THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

People Focus
Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective
Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation
Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

Strategic Mindset
Sees ahead to future possibilities and translates them into breakthrough strategies.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results
Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

Ensures Accountability
Holds self and others accountable to meet commitments.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Values Differences
Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Builds Effective Teams
Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Manages Conflict
Handles conflict situations effectively, with a minimum of noise.

Builds Networks
Effectively builds formal and informal relationship networks inside and outside the organization.

Drives Vision and Purpose
Paints a compelling picture of the vision and strategy that motivates others to action.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve. 

Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity
Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Being Resilient
Rebounds from setbacks and adversity when facing difficult situations.

TECHNICAL COMPETENCIES

Plans and Aligns
Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Financial Acumen
Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy
Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis
The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. 

Project Management Skills
The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.

Presentation and Written Communication Skills
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Organizational Insight
Applying knowledge of MSF-USA and the industry to advance the organization’s goals.

SUPERVISORY RESPONSIBILITY
This role has no supervisory responsibility. 

DESIRED QUALIFICATIONS & EXPERIENCE

•    Proficient in Microsoft Word, Excel, SharePoint
•    Experience with CRM database management (e.g., Salesforce, Raiser’s Edge)
•    Excellent oral and written communication skills
•    Strong organizational skills and high attention to detail
•    Ability to work independently and as a member of a team
•    Genuine commitment to MSF’s principles and work
•    Interest or experience in Salesforce administration or software development

TRAVEL REQUIREMENTS 

This role has no travel requirements. 

COMPENSATION

$18/hour

Role Overview 

The People & Culture Recruiter is responsible for supporting organizational hiring goals by filling open positions with talented and qualified candidates. This role researches, develops, and implements effective recruiting and staffing strategies to attract a diverse pool of qualified and capable talent.

This position is a fixed‑term appointment established to provide leave coverage and is anticipated to conclude on or about December 31, 2026, with responsibilities aligned to ongoing hiring priorities and operational needs during this time.

Department Accountabilities

Organizational Culture & Create a Safe Space

Set and drive transparent goals, targets and ADEI&B initiatives that yield the most significant, scalable, quantifiable, and sustained impact for a more human-centered, engaged, and productive workplace.; building a culture that fosters trust, collaboration high performance, respect, and belonging  among diverse  teams and peoples.

Performance Management & Talent Development-  

Develop and implement policies and processes that provide an integrated, structured approach to individual development planning, performance goal setting, performance feedback, and formal appraisal to meet business needs and to support individuals in realizing their potential. The review is done one time per year after which decisions are taken on whether the employee's pay should be changed or increased.

Employee Engagement  

Create a workplace culture that is engaging and motivating for employees. This involves creating opportunities for employees to connect with each other, providing professional development opportunities, and creating a positive work environment.

Compliance and HR Operations 

Execute and manage P&C operations using predetermined protocols and procedures to achieve specified operational performance standards.

Compensation & Benefits Review 

Designed and administered compensation and benefits packages for staff. This includes setting salaries, providing health insurance and other benefits and managing payroll.

Talent Acquisitions  

Fill permanent or temporary positions within an organization by attracting, shortlisting, selecting, hiring, appointing, and integrating the best-qualified candidates in a timely and cost-effective manner.

Roles Specific Outcomes 

Recruitment 

Work on attracting, shortlisting, selecting, and appointing suitable candidates for mid-level jobs (either permanent or temporary) within an organization. Ensure the hiring and integration of the new employees to the organization.

Candidate Pipeline 

Develop and maintain a candidate pipeline for specialist and management roles, developing a variety of talent attraction and engagement processes and tools. 

Recruitment Campaigns 

Contribute to the creation of recruitment campaigns; identify the characteristics of key candidate target groups; propose channel and media selections and messaging content; design events; draft communications content and agency briefings. 

Screen Candidate Applications 

Carry out online research and telephone interviews and review career histories to validate applications for senior management and executive roles and to screen out those that do not meet key criteria. 

Advance Diversity, Equity, & Inclusion 

Contribute to the management of diversity, equity, and inclusion (D, E, and I) initiatives and research within the organization, providing high quality professional services and personal example to internal partners to support improved D, E, and I practices.  

These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job.  Incumbents are required to perform other functions as assigned. 

Complexity and Problem-Solving Skills 

• Works without supervision and provides technical guidance when required on planning, organizing, prioritizing, and overseeing activities to efficiently meet business objectives. 

Behavioral Competencies  

THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different. 

People Focus 

Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs. 

Manages Complexity 

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms. 

Global Perspective 

Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges. 

Cultivates Innovation 

Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them. 

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs. 

Drives Results 

Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way. 

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals. 

Collaborates 

Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.  

Values Differences 

Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating. 

Communicates Effectively 

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing. 

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve.  

Instills Trust 

Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions. 

Manages Ambiguity 

Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness. 

Situational Adaptability 

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately. 

Technical Competencies 

Plans and Aligns 

Planning and prioritizing work to meet commitments aligned with MSF-USA goals. 

Financial Acumen 

Interprets and applies understanding of key financial indicators to make better business decisions. 

Tech Savvy 

Anticipating and adopting innovations in organizational digital and technology applications. 

Data Collection and Analysis 

The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.  

Project Management Skills 

The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters. 

Presentation and Written Communication Skills 

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately 

Supervisory Responsibility 

The position holds no supervisory responsibility for direct reports. 

Desired Qualifications & Experience 

At a minimum the Job Holder should possess: 

• BS/BA degree or equivalent combination of education and relevant experience
• 2–4+ years of recruiting or talent acquisition experience, preferably in a nonprofit, mission‑driven, healthcare, or complex organizational environment
• Demonstrated experience managing full‑cycle recruitment, including sourcing, screening, interviewing, and offer coordination
• Familiarity with Applicant Tracking Systems (ATS) and recruiting technologies (e.g., Greenhouse)
• Strong stakeholder management skills, with the ability to partner effectively with hiring managers and internal teams
• Excellent written and verbal communication skills, with experience engaging candidates and stakeholders professionally and inclusively
• Strong organizational skills, attention to detail, and comfort working with data, reporting, and documentation 

Fixed-term Employment Notice

This position is a fixed‑term appointment established to provide leave coverage and is anticipated to conclude on or about December 31, 2026. Continuation of employment beyond this date is not guaranteed and is subject to organizational needs and business requirements. 

Travel Requirements

Must be willing to travel for work as needed. 

Location

NYC or (Hybrid- in office Tuesdays and Wednesdays) 

This role is based in New York, where most of the team and operational infrastructure are located. Due to current staffing and budget constraints, we’re unable to support this position in our California office. 

Compensation 

$67,350 - $101,025; In alignment with MSF USA’s compensation framework, new hires are generally offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity. 

Role Overview

The Associate Director, Planned Giving is a frontline fundraising leader and people manager who plays a central role in advancing one of MSF USA’s most established and high-impact revenue programs. Reporting to the Director of Planned Giving, this role provides day-to-day strategic leadership and coaching for the Planned Gift Officer team, while also actively managing a select portfolio of complex or high-priority donor relationships. The role strengthens portfolio discipline, prospecting consistency, donor experience, and overall performance, ensuring that strong results today are paired with thoughtful pipeline development and long-term donor trust as the planned program continues to grow in scale and sophistication.

This is also a highly cross-functional role, designed to help translate strategy into execution across teams. The Associate Director partners closely with colleagues in Principal and Major Gifts, Individual Giving & Strategic Philanthropy, Integrated Channel Marketing, Development Operations, Finance, and external vendors to reduce friction in donor journeys and expand complex giving opportunities. By bringing a proactive, problem-solving, gift planning mindset to donor engagement, this role helps the Planned Giving team operate with clarity, confidence, and shared accountability while continuing to build fundraising potential across the organization.

Department Accountabilities  

Prospecting

Pursue strategic opportunities in coherence with MSF USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.

Donor Cultivation, Engagement and Management

Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.

Fundraising

Secure reliable, sustainable and efficient resources in alignment with MSF USA commitments.

Brand Positioning

Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.

Best-in-Class Fundraising Systems and Capabilities

Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.  

Roles Specific Outcomes

Leadership and Direction

Identify, communicate, and lead the function's strategy and action plan within a business area or department; while explaining how it ties in to MSF’s mission, vision, and values. Inspire and motivate others to drive commitment – and achieve extraordinary results.

Organizational Capability Building

Use the organization's formal development framework to identify the team's individual development needs. Plan and implement actions, including continuing professional development specified by professional or regulatory institutions, to build professional capabilities. Provide informal training or coaching to others throughout the organization in own area of expertise to enable others to improve performance and fulfill personal potential.

Key Account Management

Manage and develop important donor relationships with guidance from senior colleagues and/or manage an account team delivering day-to-day support.  

Improvement and Innovation

Spot potential improvements in our existing business practices and bring forward innovative solutions. Develop and deliver these projects within the organization's change management program, working with guidance from senior colleagues.

Strategy Formation and Implementation

Develop tactical plans for optimizing resources and assets being managed within a given area or department.

These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job.  Incumbents are required to perform other functions as assigned.

Complexity and Problem-Solving Skills 

• Operates as a recognized subject matter expert, able to assess facts, donor context, and environmental dynamics and make appropriate or innovative adjustments to thinking and work habits in order to succeed across varied and evolving scenarios.
• Applies deep expertise to accurately identify and understand the key donor motivations, influences, constraints, and timing considerations shaping complex giving opportunities.
• Uses professional authority and judgment to orient MSF USA toward meeting the core needs of donors, aligning internal partners, processes, and solutions to deliver a high-quality, donor-centered experience.
• Anticipates and resolves complexity inherent in Planned giving, including family dynamics, gift-vehicle considerations, compliance requirements, and internal process friction, operating effectively in ambiguity. 

Behavioral Competencies  

THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

People Focus

Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective

Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation

Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

Strategic Mindset

Sees ahead to future possibilities and translates them into breakthrough strategies.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results

Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

Ensures Accountability 

Holds self and others accountable to meet commitments.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates 

Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Communicates Effectively 

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Values Differences 

Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Builds Effective Teams 

Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Manages Conflict

Handles conflict situations effectively, with a minimum of noise.

Builds Networks 

Effectively builds formal and informal relationship networks inside and outside the organization.

Drives Vision and Purpose 

Paints a compelling picture of the vision and strategy that motivates others to action.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve.  

Instills Trust 

Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity 

Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Situational Adaptability 

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Being Resilient 

Rebounds from setbacks and adversity when facing difficult situations.

Technical Competencies

Plans and Aligns 

Planning and prioritizing work to meet commitments aligned with MSF USA goals.

Financial Acumen 

Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy 

Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis 

The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.  

Project Management Skills 

The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.

Presentation and Written Communication Skills 

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Organizational Insight 

Applying knowledge of MSF USA and the industry to advance the organization’s goals.

Supervisory Responsibility 

• Directly supervise the Planned Gift Officer team, providing strategic direction, coaching, and accountability related to portfolio management, prospecting, and donor experience.
• Oversee project-based work by vendors or consultants supporting planned gift prospecting, stewardship, or gift-planning initiatives, in coordination with the program lead. 

Desired Qualifications & Experience 

At a minimum the Job Holder must possess: 

• Bachelor’s degree and significant professional fundraising experience, including planned giving/legacy giving, leadership giving, major gifts, or closely related work.
• Demonstrated experience managing and coaching frontline fundraisers, including performance management, forecasting, and accountability.
• Proven ability to build trusted donor relationships and close gifts, including navigating sensitive conversations related to values, family, and long-term goals.
• Working knowledge of charitable giving vehicles and the ability to communicate complex concepts clearly and confidently to donors.
• Strong collaboration skills and experience improving systems or processes in partnership with cross-functional teams.
• Excellent written and verbal communication skills, especially including donor-facing communications.
• High discretion with confidential information and a clear commitment to MSF’s mission and values, including diversity, equity, and inclusion. 

The Job Holder will ideally possess: 

• Experience working with external vendors or consultants and navigating internal stakeholders.
• Comfort using fundraising databases and performance data to inform strategy and manage portfolios.
• Professional credentials in philanthropy or gift planning, such as CAP® (Chartered Advisor in Philanthropy), CSPG (Certified Specialist in Planned Giving), or a comparable credential, or a demonstrated commitment to pursuing advanced training in Planned giving. 

Travel Requirements  

 Estimated travel of up to 20%, including internal staff development and movement-wide events, conference attendance, and high-priority donor meetings and events.

OFFICE LOCATION

New York, NY (Hybrid)
This role is based in our New York office, where most of the team and operational infrastructure are located. Due to current staffing and budget constraints, we’re unable to support this position in our DC or California offices.

COMPENSATION

$124,346 - $186,518; In alignment with MSF USA’s compensation framework, new hires are generally offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity. 

Role Overview 

The Principal and Major Gifts (PMG) Analyst plays a critical role in the complex and varied relationship management that defines the Major Gifts unit. The role works cross-departmentally to coordinate efforts requiring project management and support of gift officer activities that lead to enhanced revenue capabilities among the PMG team. The PMG Analyst serves as a platform expert on Asana and other project management tools, as well as a facilitator for donor acknowledgements and high-touch donor data upkeep in MSF’s Salesforce NPSP CRM. The Analyst works directly with the Senior Director and PMG operations colleagues on projects and activities that supply tools and resources to the entire team, such as SharePoint management. The Analyst is responsible for sub-department project management and coordinating logistics for donor events. 

Department Accountabilities  

Key Account Management      

Take overall responsibility for designing, developing and delivering the organization's account management strategy. May also personally manage a few relationships with the most strategic donors.  

Donor Development  

Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by cultivating partnerships or identifying and develop new geographies, markets or donors for its mission.  

Donor Relationship Development  

Build trust and loyalty with potential donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with donors, especially large corporations or foundations.   

Brand Positioning  

Develop brand positioning based on the brand strategy and implement brand plans.  

Roles Specific Outcomes

Project Management 
Deliver small-scale or medium-scale projects while working within an established program management plan. 

Data Management 

Manage basic aspects of the data management system with guidance from senior colleagues. This includes being responsible for developing or operating basic elements of the data management systems to deliver prescribed outcomes. 

Business Meetings/Events Arrangement 

Arrange venues, equipment, catering, accommodation, and travel for participants arriving from various locations to ensure the smooth running of complex large events. 

Donor Relationship Management: 

Make calls (by telephone or in person) to allocated donors to maintain and strengthen existing relationships. Act as a first point of contact for resolving donor queries and concerns, specifically as related to events and donor engagement opportunities. 

Key Account Management

Provide day-to-day support on both new and existing accounts by performing prescribed and non-routine account management activities. Help the account management team responding to more complex donor inquiries.

Administration

Produce, update, and provide best practice support on complex MSF documents, databases, and other departmental systems, advising colleagues when needed, and using own expertise to help improve processes.  

These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned.

Complexity and Problem-Solving Skills 

• Works independently to manage recurring responsibilities and solve routine operational issues with minimal supervision.
• Identifies gaps in processes, donor data, or logistics and proactively offers solutions or recommends adjustments.
• Applies sound judgment when handling sensitive donor information and navigating shifting priorities.
• Anticipates potential delays or bottlenecks in stewardship workflows, escalating appropriately to ensure deadlines are met.
• Balances multiple priorities and tasks across stakeholders, timelines, and systems while maintaining a high level of accuracy. 

Behavioral Competencies

THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

People Focus

Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity 

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective

Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation

Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results 

Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates 

Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Values Differences 

Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Communicates Effectively 

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve.  

Instills Trust 

Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity 

Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Situational Adaptability 

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately

Technical Competencies

Plans and Aligns 

Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Financial Acumen 

Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy 

Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis 

The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.  

Project Management Skills 

The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.

Presentation and Written Communication Skills 

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Supervisory Responsibility 

• No supervisory responsibility 

Desired Qualifications & Experience 

At a minimum, the Job Holder should possess:  

• Two years of related work experience at a non-profit, in a major gifts team is preferred but not essential. 
• Experience with and knowledge of donor databases and contacts management, preferably Salesforce/NPSP. 
• Experience with and knowledge of project management tools, preferably Asana 
• Demonstrated ability to oversee data integrity and coordinate systems that improve efficiency. Demonstrated discretion in handling confidential donors and organizational information. 
• Experience supporting donor events, direct mailings, or campaign execution strongly preferred. 
• Comfort working cross-functionally and collaboratively in a fast-paced, mission-aligned environment.  

Travel Requirements 

Must be willing to travel for work as needed.

Location

NYC or Washington DC (Hybrid- in office Tuesdays and Wednesdays)

This role is based in New York or Washington DC, where most of the team and operational infrastructure are located. Due to current staffing and budget constraints, we’re unable to support this position in our California office. 

Compensation

$59,475 - $89,212; Please note that this role is compensated on an hourly basis and is structured around a 35‑hour work week.

In alignment with MSF USA’s compensation framework, new hires are generally offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity. 

Role Overview

The Chief Development Officer (CDO) provides vision, strategic management, and leadership to implement effective fundraising operations in the US Market in alignment with global movement-wide strategy The Chief Development Officer leads a more than 90-person Development Department accountable to raise more than $800 million annually and provides strategic fundraising leadership across the international MSF community.

The CDO will advance the Development Department while centering MSF’s global mission in all activities and prioritizing alignment with the broader organization’s palpable, well-established culture – a culture which centers humanitarian medical field work above all, organizational independence vis-à-vis its funding sources, an egalitarian openness to new perspectives, and a systematic approach to decision making in a large, complex organization. Acknowledging the prominence of MSF USA’s contributions to global MSF fundraising (constituting nearly 30% of total global funding) and disparities in the fundraising strategies and tactics of MSF sections internationally, it is important the CDO actively foster an ethos of mutual respect, common values, and collaborative partnership in solidarity with MSF section counterparts. The CDO will model diplomacy in balancing local and global priorities as well as shared responsibility in the ongoing enhancement of all MSF fundraising worldwide. 

A core charge for the CDO is to strengthen MSF USA’s capability and outcomes in high-touch major and legacy giving and to sustain its considerable historic strength in the broad-based direct response fundraising and digital philanthropy that has yielded the unrestricted giving essential to organizational independence. This leader must maintain a whole-picture perspective that recognizes the varied and complementary elements of MSF USA’s successful fundraising efforts and ongoing importance thereof in future success. They will judiciously promote a culture of philanthropy across MSF USA whereby stakeholders on an organization-wide scale experience increasing comfort with mission-focused, culturally aligned fundraising, and key leaders are strategically engaged and supported as partners in fundraising, particularly in relation to the highest potential major and legacy giving initiatives.

The CDO must be able to execute a clearly articulated departmental strategy that aligns with the organization’s priorities. They will ensure a stable Development Department – prioritizing staff retention and morale – and fundraising infrastructure that is both durable and flexible in responding to a fluid external and operational landscape.

Department Accountabilities

Key Account Management                 

Responsible for designing, developing, and delivering the organization's account management strategy. May also personally manage a few relationships with the most strategic donors. 

Donor Development 

Pursue strategic opportunities in coherence with MSF-USA´s strategy that creates long-term value for the movement by cultivating partnerships or identifying and developing new geographies, markets, or donors for its mission. 

Donor Relationship Development 

Build trust and loyalty with potential donors. Update donors on activities at the simplest level. At a more complex level, build long-term relationships with donors, especially large corporations or foundations.  

Brand Positioning 

Develop brand positioning based on the brand strategy and implement brand plans. 

COMPLEXITY AND PROBLEM-SOLVING SKILLS

• Operates as a recognized expert to shift into and out of a mental mindset associated with assessing the facts and circumstances of the current situation and/or environment and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario. Typically known as a subject matter authority.
• Applies expertise to act as an authority to accurately identify and understand the key donation influences pertaining to an opportunity.
• Applies expertise to act as an authority to quickly and effectively establish trust within the client’s organization.
• Applies expertise to act as an authority to orient MSF USA around delivering to the key needs of their donors.

BEHAVIORAL COMPETENCIES

THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating new and different.

People Focus

Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team provides; takes action when standards are not met by the team; aligns processes with organizational needs.

Manages Complexity

Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective

Takes a broad view when approaching issues using a global lens. Shows global thinking at work; adjusts organizational practices to meet different regions or countries' unique needs. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation

Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

Strategic Mindset

Sees ahead to future possibilities and translates them into breakthrough strategies.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results

Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

Ensures Accountability

Holds self and others accountable to meet commitments.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates

Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Communicates Effectively

Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Values Differences

Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Builds Effective Teams

Build strong identity teams applying diverse skills and perspectives to achieve common goals.

Manages Conflict

Handles conflict situations effectively, with a minimum of noise.

Builds Networks

Effectively builds formal and informal relationship networks inside and outside the organization.

Drives Vision and Purpose

Paints a compelling picture of the vision and strategy that motivates others to action.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and continuously seeking opportunities to learn, grow, and improve. 

Instills Trust

Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be upfront with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity

Operates effectively, even when things are uncertain or the way forward is unclear. Responds effectively to unclear situations, seeks to resolve ambiguity, and makes progress. Seeks guidance on how to adapt to changes and responds with appropriate composure and effectiveness.

Situational Adaptability

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Being Resilient

Rebounds from setbacks and adversity when facing difficult situations.

TECHNICAL COMPETENCIES

Plans and Aligns

Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Financial Acumen

Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy

Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis

The ability and skill to determine and analyze trends from data collected to assist in compiling reports that will help in decision-making.

Project Management Skills

The ability to plan and manage small project assignments within desired cost, time, and quality parameters.

Presentation and Written Communication Skills

Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Organizational Insight

Applying knowledge of MSF-USA and the industry to advance the organization’s goals.

DESIRED QUALIFICATIONS & EXPERIENCE

While MSF USA will consider a broad range of backgrounds, the ideal candidate will align with the following:

Minimum Qualifications & Competencies

• Fifteen years of progressive experience in development roles, including at least 7 years in a senior leadership capacity. Demonstrated success building and managing effective fundraising organizations and achieving and exceeding revenue targets for a sustained period. Proven ability to evaluate and innovate to expand and initiate new fundraising programs. Leadership experience in large, complex environments and in an international context is preferred.
• An established track record, as a senior development leader, of increasing revenue and achieving aggressive fundraising goals from diverse constituencies in a complex multicultural environment, including the following: strategic planning and execution; facilitative and collaborative management and leadership of large diverse teams; change management; and budget development and management, including financial reporting and analysis.
• Demonstrated organizational and strategic approach to fundraising with previous experience creating development strategies tied to clear objectives; a strong understanding of strategy; ability to understand the big picture, and skilled in organizational change and dynamics.
• Strategic aptitude in branding and marketing communications, including the creation and refinement of compelling storytelling, digital fluency, social media content development, leveraging of multi-channel marketing approaches to accomplish goals and objectives, and the interpretation and application of data to drive corresponding initiatives.
• Demonstrated ability to champion and motivate staff and organizations to embrace new approaches, such as the personalization of fundraising and the use of new platforms to reach donors.
• Demonstrated effectiveness as team player and collaborator; ability to engage other senior staff and co-create new initiatives.
• Track record in building and implementing practices, systems, and incentives that enable effective use of data to support excellent supporter engagement.
• Critical thinking and problem-solving abilities, and the capacity to simplify and communicate complex concepts to diverse audiences.
• A successful track record in taking calculated risks that foster creativity and innovation while maintaining the health of organizational revenue; encouraging others to do the same in pursuit of expanded channels, approaches, and donor bases.
• Outstanding oral and written communication and presentation skills to represent MSF in public venues as a thought leader.
• Deep commitment to the humanitarian action of MSF, and to Diversity, Equity, and Inclusion principles in the workplace.
• Formal educational background in fundraising (such as CFRE Certification), business administration, and/or marketing preferred, or equivalent professional experience.

Travel Requirements 

Must be willing to travel for work as needed.

Location

NYC (Hybrid- in office Tuesdays and Wednesdays)
This role is based in our New York, where most of the team and operational infrastructure are located. Due to current staffing and budget constraints, we’re unable to support this position in our DC or  California office.

Compensation

$197,984 - $306,875  

In alignment with MSF USA’s compensation framework, new hires are generally offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity.

ROLE OVERVIEW
As a Data Science Intern with MSF-USA’s Workforce Intelligence & Strategy Unit, you’ll play an active role in transforming complex workforce data into clear, actionable insights that support evidence-based decision-making across the organization. You’ll work closely with analysts and data scientists to strengthen our reporting and visualization capabilities in Power BI, helping us better understand and plan for our workforce needs.

DEPARTMENT ACCOUNTABILITIES 
Organizational Culture & Create a Safe Space 
Set and drive transparent goals, targets and ADEI&B initiatives that yield the most significant, scalable, quantifiable, and sustained impact for a more human-centered, engaged, and productive workplace.; building a culture that fosters trust, collaboration high performance, respect, and belonging  among diverse  teams and peoples. 
 
Performance Management & Talent Development-  
Develop and implement policies and processes that provide an integrated, structured approach to individual development planning, performance goal setting, performance feedback, and formal appraisal to meet business needs and to support individuals in realizing their potential. The review is done one time per year after which decisions are taken on whether the employee's pay should be changed or increased. 
 
Employee Engagement  
Create a workplace culture that is engaging and motivating for employees. This involves creating opportunities for employees to connect with each other, providing professional development opportunities, and creating a positive work environment. 
 
Compliance and HR Operations 
Execute and manage P&C operations using predetermined protocols and procedures to achieve specified operational performance standards. 
 
Compensation & Benefits Review 
Designed and administered compensation and benefits packages for staff. This includes setting salaries, providing health insurance and other benefits and managing payroll..  
 
Talent Acquisitions  
Fill permanent or temporary positions within an organization by attracting, shortlisting, selecting, hiring, appointing, and integrating the best-qualified candidates in a timely and cost-effective manner. 
 
Payroll Administration 
Carry out the payroll administration processes required to ensure that employees are paid correctly at the right time. 

ROLES SPECIFIC OUTCOMES

By the end of the internship, the Data Science Intern will have:

• Designed and delivered at least one interactive Power BI dashboard that visualizes key workforce metrics and trends.
• Improved data reliability and consistency by identifying and resolving data quality issues across multiple sources (e.g., HRIS, recruitment, and survey data).
• Developed and documented data models and DAX measures to support automated reporting and self-service analytics.
• Produced clear visual and written summaries that connect data findings to actionable recommendations for People & Culture leadership.
• Streamlined or documented data transformation and refresh processes for recurring Power BI reports.
• Gained hands-on experience with data governance, visualization design, and applied workforce analytics in a complex, mission-driven environment.

COMPLEXITY AND PROBLEM-SOLVING SKILLS

The intern will work with complex, multi-source workforce datasets that require a strong analytical mindset and attention to detail. The role involves identifying and resolving data quality issues, designing data models that balance accuracy with usability, and translating technical findings into clear, actionable insights. The intern must be able to troubleshoot data and visualization challenges independently, think critically about underlying data structures and business questions, and propose creative solutions to improve reporting efficiency and impact.

BEHAVIORAL COMPETENCIES 
THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

People Focus
Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective
Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation
Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

Strategic Mindset
Sees ahead to future possibilities and translates them into breakthrough strategies.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results
Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

Ensures Accountability
Holds self and others accountable to meet commitments.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Values Differences
Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Builds Effective Teams
Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Manages Conflict
Handles conflict situations effectively, with a minimum of noise.

Builds Networks
Effectively builds formal and informal relationship networks inside and outside the organization.

Drives Vision and Purpose
Paints a compelling picture of the vision and strategy that motivates others to action.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve. 

Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity
Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Being Resilient
Rebounds from setbacks and adversity when facing difficult situations.

TECHNICAL COMPETENCIES

Plans and Aligns
Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Financial Acumen
Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy
Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis
The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. 

Project Management Skills
The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.

Presentation and Written Communication Skills
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Organizational Insight
Applying knowledge of MSF-USA and the industry to advance the organization’s goals.

SUPERVISORY RESPONSIBILITY

None.

DESIRED QUALIFICATIONS & EXPERIENCE

• Genuine commitment to the principles and work of Médecins Sans Frontières (MSF).
• Currently pursuing or recently completed a Master’s degree in Data Science, Statistics, Analytics, or a related quantitative field.
• Demonstrated experience building and managing Power BI dashboards (data modeling, Power Query, DAX).
• Strong analytical and statistical foundation (e.g., regression, hypothesis testing, distributions).
• A passion for data visualization design and communicating insights effectively.
• Hands-on experience with Python and/or R for data wrangling and analysis.
• Excellent attention to detail and data integrity.
• Ability to work with complex, distributed, and sometimes unstructured data.
• Curiosity, enthusiasm for learning, and a passion for turning data into meaningful insights.
• Interest in HR analytics, workforce planning, or people analytics is a plus.

TRAVEL REQUIREMENTS

None

COMPENSATION

$20 per hour

ESTIMATED START DATE

Anticipated for December 2025/January 2026

DURATION

6 months

HOURS

20 per week

OFFICE LOCATION

New York, NY (Hybrid)
This role is based in our New York office, where most of the team and operational infrastructure are located. Due to current staffing and budget constraints, we’re unable to support this position in our DC or California offices.

ROLE OVERVIEW
Under the direction of the Senior Major Gift Officer, the Major Gifts Officer identifies, develops, manages, and grows strategic relationships with existing major donors and prospects.  This includes qualification, cultivation, stewardship, and solicitation plans for a portfolio of around 150 individuals giving over $25,000 a year with the goal of securing funding for MSF-USA. The role requires close coordination with various MSF personnel to develop proposals around priority MSF activities and initiatives in line with the donors’ preferences.

In consultation with the Senior Major Gift Officer, the role executes individualized qualification and solicitation strategies for major donors at MSF USA and is responsible for ensuring those strategies are properly implemented in their assigned territory. This includes initiating and managing donor outreach, tracking engagement and interactions, maintaining accurate and up-to-date records within the Salesforce CRM database, assisting in the production of regional events, and conducting preliminary research to support donor prospecting efforts.  

DEPARTMENT ACCOUNTABILITIES 
Key Account Management     
Take overall responsibility for designing, developing and delivering the organization's account management strategy. May also personally manage a few relationships with the most strategic donors. 
 
Donor Development 
Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by cultivating partnerships or identifying and develop new geographies, markets or donors for its mission. 
 
Donor Relationship Development 
Build trust and loyalty with potential donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with donors, especially large corporations or foundations.  
 
Brand Positioning 
Develop brand positioning based on the brand strategy and implement brand plans. 

ROLES SPECIFIC OUTCOMES
Donor Relationship Management (Account Management) 
Develop and implement a donor contact plan to engage, renew, and upgrade existing donors. Develop donor-specific solicitation plans that center donor communication preferences and funding interests.  Act as first point of contact for donor queries and complaints and resolve these, referring complex issues to others and ensuring that the donor receives an appropriate response. Provide best-in-class, donor-centric service for the most positive and engaging donor experience. 

Donor Relationship Development (Prospecting)
Develop and implement a donor engagement plan to identify and build relationships with prospective donors and enable warm, effective two-way communication and organizational engagement. Creatively approach these prospects with unique outreach strategies, organizational updates and special engagement opportunities.

Collaborative Proposal Development
Work closely with MSF personnel to design and present compelling proposals tailored to donors’ interests and aligned with MSF priority initiatives. Ensure proposals clearly articulate the impact of donor contributions and inspire continued or increased support.

Donor Stewardship and Reporting
Develop and execute personalized stewardship plans to ensure donors feel valued and informed about the impact of their contributions. Provide timely and accurate updates, reports, and acknowledgments to maintain trust and transparency with major donors.

Data Management and Reporting
Maintain accurate, comprehensive, and up-to-date donor records in the Salesforce CRM database. Track all donor interactions and engagement activities to ensure data integrity and to support data-driven decision-making and performance evaluation.

Event Coordination and Engagement
Assist in the planning and execution of regional events designed to cultivate and steward major donors. Leverage these events to deepen donor relationships, showcase MSF’s work, and inspire greater investment in MSF’s mission.

COMPLEXITY AND PROBLEM-SOLVING SKILLS

•    Demonstrates the ability to adapt strategies and approaches to meet the unique preferences, motivations, and communication styles of individual donors, ensuring personalized and effective engagement.
•    Analyzes donor behavior, giving patterns, and feedback to identify opportunities for growth, address challenges, and refine solicitation and stewardship plans.
•    Balances competing priorities by assessing the urgency and importance of donor needs, organizational goals, and resource constraints to make thoughtful, mission-driven decisions.
•    Anticipates potential obstacles in donor relationships and proactively identifies creative, donor-centric solutions to maintain trust and engagement.
•    Leverages a deep understanding of MSF’s mission, programs, and funding priorities to craft compelling proposals and respond effectively to complex donor inquiries.
•    Employs critical thinking to evaluate donor prospects, assess alignment with MSF’s priorities, and develop innovative strategies to cultivate new relationships.
•    Collaborates with cross-functional teams to address nuanced donor concerns, ensuring alignment between donor expectations and MSF’s operational realities.

BEHAVIORAL COMPETENCIES 
THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

People Focus
Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective
Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation
Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results
Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

Values Differences
Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve. 

Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity
Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

TECHNICAL COMPETENCIES

Plans and Aligns
Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Financial Acumen
Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy
Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis
The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. 

Project Management Skills
The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.

Presentation and Written Communication Skills
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

Organizational Insight
Applying knowledge of MSF-USA and the industry to advance the organization’s goals.

SUPERVISORY RESPONSIBILITY
No supervisory responsibility 

DESIRED QUALIFICATIONS & EXPERIENCE
•    Minimum three years of development experience, preferably in the areas of Major Gifts or high-value partnerships.  
•    Minimum three years of experience of portfolio management with high-value donors. 
•    Experience with and knowledge of donor databases and contacts management, preferably SalesForce NPSP. 
•    Knowledge about the unique and region-specific philanthropic trends related to their portfolio  
•    Knowledge and interest in international affairs and humanitarian issues.

TRAVEL REQUIREMENTS 

Ability to travel extensively.

COMPENSATION

$88,822 to $133,233 - In alignment with MSF USA’s compensation framework, new hires are offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity.

This is a temporary position, 1 year assignment with an end date on March 31 2027 or before.