Job Summary: The Senior Customer Success Manager works closely with customers to understand their business goals and objectives and advise them on the optimal ways to achieve them. You will own, develop, and grow relationships with new and existing customers, with a major focus on health plans and third-party partners. Focusing on larger accounts, you’ll be tasked with driving customer satisfaction, retention, and revenue growth.

Duties/Responsibilities:

• Support customers through the Moxe Customer Journey: from implementation through adoption, renewal, and growth to drive long-term success and value
• Become each customer’s trusted advisor; drive adoption of Moxe’s products with a focus on delivering customer value and achieving the customer’s business outcomes
• Proactively and strategically leverage customer data to provide clear, informative, and relevant information to drive engagement, satisfaction, and retention 
• Own the identification of key customer needs, translate them to internal tasks, and execute
• Cultivate renewal and expansion opportunities, and drive these opportunities to close, contributing to team-wide revenue goals 
• Develop strong relationships and collaborate with your team of Customer Success Managers, Sales Executives, Implementation Strategists, and Support Engineers to ensure customers have an optimal experience and achieve their desired outcomes

Required Skills/Abilities: 

• Healthcare industry domain expertise, including robust knowledge of the following: value-based care, electronic medical records, quality programs, health information management, insurance markets (Commercial, Medicare and/or Medicaid)
• The ability to effectively communicate complex information to senior management and C-level stakeholders at customers 
• Previous experience working directly with health plans and/or vendors in the health plan / insurance space 
• Prior start-up experience helpful: enthusiasm and ability to excel independently in a fast-paced, evolving, and ambiguous environment with a “get it done” attitude
• High degree of proficiency in CRM and modern SaaS CS tools
• Data-driven, strategic thinker with experience analyzing and synthesizing information and then leveraging that insight to drive customer engagement, actions, and improvements
• Excellent verbal and written communication skills
• Excellent time management and ability to prioritize

Education and Experience:

• Bachelors degree required, healthcare related field preferred
• 5-7 years of Customer Success Management/Account Management experience with larger accounts managing delivery of technology/software solutions in a healthcare setting, previous SaaS experience strongly preferred

Supervisory Responsibilities:

• None

Physical and or Travel Requirements:

• Prolonged periods of sitting at a desk and working on a computer 
• Occasional travel to customer sites - 25%

Salary Range:

• $120 – $135k USD

Job Summary:

The Director of Provider Sales will be the tip of the spear for our rapidly expanding clinical data exchange business.  This sales leader will be responsible for identifying, pursuing, and closing new business opportunities with enterprise health systems, specifically our tech-first Release of Information  solution. Moxe is a pioneer in the emerging payer / provider clinical data exchange space - our Release of Information solution automates meaningful parts of the ROI (Release of Information) process. This role requires a deep understanding of release of information services,  provider operations, EHRs and clinical data flows. A proven track record of selling enterprise solutions and the ability to navigate complex sales cycles with C-suite stakeholders is also a must.  

Duties/Responsibilities:

•     Sales Strategy & Execution: develop and implement a sales strategy to exceed quarterly quotas and achieve company revenue targets
•     Pipeline Development: build and manage a robust pipeline of qualified opportunities through prospecting, networking, partnerships, and leveraging industry knowledge and relationships
•     Customer Engagement: develop a deep understanding of prospective customers, their problems, needs, and objectives and present tailored solutions that address the unique release of information challenges of enterprise health systems and hospitals
•     Relationship Management: foster and maintain strong relationships with prospects to ensure satisfaction, retention, and referrals
•     Trusted Advisor: act as a trusted advisor by staying up-to-date on industry trends, regulatory changes, competitors, and customer challenges
•     Collaboration: partner closely with internal teams such as marketing, product, implementation, and customer success to deliver a seamless customer experience
•     Reporting: maintain accurate and up-to-date forecasts, Salesforce records, and performance metrics to regularly report out on activities, progress, and strategies to leadership

Customer Advocacy: represent the customer voice internally, regularly providing feedback to inform product development and service enhancements

Required Skills/Abilities: 

•     Proven track record of selling enterprise solutions to health systems, with success meeting and exceeding growth goals
•     Deep understanding of the healthcare provider space, with a focus on release of information services/clinical data exchange, particularly as it relates to HIM operations, quality/HEDIS workflows, and payer contracts. 
•     Strong ability to build rapport, influence decision makers, and negotiate complex contracts with health systems
•     Proven leadership skills and experience collaborating cross-functionally in a fast-paced, start-up environment
•     Strong strategic thinking and analytical skills, with the ability to develop and execute complex sales strategies
•     Exceptional communication and presentation skills, with the ability to effectively engage with C-level executives and other key stakeholders

Education and Experience:

• Bachelor’s Degree or equivalent.
• 5+ years of experience selling technical solutions (not services) to provider organizations
• Familiarity with major EHRs a definite plus

Supervisory Responsibilities:

• None

Physical and or Travel Requirements:

• Ability to travel 30% of the time

Salary Range:

• $100 – $115k USD, plus commission