Senior Product Designer II, India

Moveworks is an Enterprise SaaS company that solves complex problems using the latest ML & NLP technologies. Backed by industry leaders, Bain Capital & Lightspeed Ventures, and founded by well recognized serial entrepreneurs, Moveworks is transforming the ITSM market with autonomous resolution. Our product is well defined, our customers are already asking for more, and new demand is astounding. 

As a Senior Product Designer who will work closely to build a ‘best in class’ consumer interface for an enterprise SaaS product. In this role, you will be a voice for the user in all relevant product and business discussions. You will be responsible for ensuring we are shipping a product that solves user problems in the most elegant & simple way, incrementally and iteratively. You will be part of our early India Product Design team that helps to shape how our data products will evolve our operations and business decisions internally and externally. 

What  You Will Do:

• Define the user experience and visual language of a game changing product
• Develop design flows, including user journey and storyboards that incorporate information architecture, Web UI design & wireframes 
• Collaborate with product and engineering to bring your ideas to life while meeting scope and technical feasibility
• Effectively articulate design concepts and UX processes while building rapid prototypes for internal and external stakeholder alignment
• Elegantly and intuitively transform complex enterprise challenges into simple solutions 
• Conduct usability testing, user research & interviews and share findings with the entire team. Our view is that the best designers are a conduit of information which empowers the cross functional teams to make informed decisions.
• Analyze qualitative & quantitative data to develop approaches to meet product needs 

What You Bring To The Table :

• Bachelor’s  degree in UX design, engineering design or cognitive science/human factors or equivalent relevant experience
• 7 years+ of product/interaction design experience with enterprise UI/SaaS standards, as well as, Mobile standards
• Must have a portfolio of examples of interaction & visual design work
• Must have experience shipping Enterprise Admin experiences 
• Must have experience leading other designers as a project lead

Good To Have Skills: 

• Have people management and/or hiring experience 

• Have experience working with Machine Learning or Data Analytics / Visualization products in the past

What You Will Do?

• Build out core infrastructure services and microservices that impact our machine learning, frontend, and platform teams.
• Build out core infrastructure for various functionalities such as: distributed configuration management, rate limiting, feature flag, A/B testing, and traffic capture and replay.
• Improve the performance, scalability and observability of the Moveworks cloud infrastructure.
• Deliver deadline sensitive work regularly that is interdependent with other engineering teams.
• Own features end-to-end, and regularly influence the infrastructure roadmap.

What You Bring To The Table?

• 8+ years of experience designing, building, shipping, and maintaining backend distributed systems.
• Familiarity with Python/Golang/Java/C++.
• Experience with containers/Docker, and with cloud infrastructure like AWS/GCP/Azure.
• Desire to work at a startup pace with a high degree of ownership.
• Experience solving for performance, optimization, scalability, latency, and monitoring.
• Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects quickly.
• BS in computer science or a related field.
• High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn.

What Will You Do?

Engineering Manager, Site Reliability(SRE) combines software and systems engineering to build and run large-scale, distributed, fault-tolerant systems.

We are looking for a passionate Engineering Manager, Site Reliability to join our team. As the founding member of the SRE team at Moveworks in Bengaluru, you will be responsible for architecting and managing Moveworks AI cloud infrastructure and strategy. As Moveworks grows fast, this team will be tasked with designing and operating resilient and secure cloud and infrastructure that allows our products to operate reliably and our engineering teams to build and release customer facing features very rapidly.

You will get to work closely with platform, infrastructure, machine learning, search, data, DevOps, and frontend teams, and build systems that allow these teams to ship high quality software at a rapid pace. This might include building/improving CI/CD pipelines, supporting blue/green deployments, creating/managing canary environments and ensuring that the likelihood of bad code getting into production is minimized.

• Improve observability and reliability of Moveworks systems by managing/building monitoring and alerting infrastructure.
• Improve debuggability -  build / manage systems that help debug issues in production and analyze performance.
• Architect, design, and execute projects to improve the reliability of our applications and systems.
• Be a technical lead for the adjacent teams in Bengaluru.

What You Bring To The Table?

• Bachelor’s degree in Computer Science or a related field.
• 8+ years of experience in software engineering / SRE with significant experience in Python / Go.
• 2+ years of experience leading projects and designing, analyzing, and troubleshooting distributed systems.
• Experience in managing/building infrastructure systems for deployment and management of workloads in AWS. Familiarity with Jenkins, Terraform, Ansible, Helm, etc. 
• Experience with Azure would be a plus.

What You Will Do:

• Design, build, and operate highly performant and scalable batch and stream data processing infrastructure and solutions to support day to day ML operations including training, serving, evaluation and experimental systems.
• Design and develop Moveworks’ foundational data models, data warehouse, real-time and offline processing pipelines using AWS EMR Spark, Apache Kafka, AWS Athena, Snowflake, Airflow, Apache HUDI, etc.
• Closely work with machine learning teams and data science teams to understand their data needs, influence data team’s roadmap, and lead as well as execute on various projects. 
• Build a data governance platform for secure and compliant data management, including services for data cataloging, lineage, audit, deletion and masking.
• Build and operate Orchestration platform that includes Temporal and Airflow, enabling other teams to develop features and workflows.
• Build out platform and data services/APIs to make data available to various different stakeholders and for customer facing data products

What you bring to the table:

• 5+ years of experience as senior/software engineer
• Experience with Python or Golang or Java or C++
• Experience with cloud infrastructure like AWS/GCP/Azure
• Experience with relational or non-relational databases such as Postgres, AWS DataLake/S3 or DynamoDB or Snowflake
• BS or higher in Computer Science or a related field.

What You Will Do:

As a Moveworks Product Analyst, you are an expert in deconstructing complex problems by utilizing your technical depth to identify creative solutions made available by integrating to a new platform. You have an understanding of APIs, authentication as well as familiarity common enterprise platform paradigms including concepts such as tickets, groups, approvals. You are able to build a deep understanding of all the ways a platform works - including the various ways a platform can be customized which can have implications to integration design decisions. You are someone who can bridge the technical with the enterprise and cultivate relationships with both internal and external stakeholders. You feel most at home when working hand in hand with data, engineering and customer success. 

• Build out the Moveworks 3rd party Integration strategy including playing a key role in investigating, planning and executing on new 3rd party Integrations such as ITSM, ERP, CRM, HRIS, IGA platforms. 
• Build out Stakeholder experience products to gain visibility and control of the Moveworks Platform 
• You will inspire & support engineering teams to achieve their goals through collaborative goal setting, project definition, milestone development, and tactical support throughout the project
• You will ensure our designers deeply understand customer pain and can test their ideas rapidly  
• You will support our deployment team in helping customers realize product value quickly

What You Bring To The Table:

• You have 3-6 years experience in a technical role
• You have 2+ years experience working with and building product leveraging other product APIs
• You have a proven track record of taking ownership of product goals and delivering against them
• You have sound framework for when to iterate, when to discard, and when to scale products
• You have technical and domain experience delivering scalable distributed software on the cloud
• You will win the trust of CIOs and IT Managers at F500 companies to enable rapid product deployment
• You will drive product development from concept to launch and successful iteration in a fast-paced customer obsessed organization
• You have the skills needed to take input from multiple sources, crystallize clear priorities, and communicate them effectively
• You have the ability to create product specs that identify problems, opportunity, goals, metrics, as well as, use cases and product requirements that help design and engineering teams develop solutions and measure success