The Role:

We’re looking for a highly organized and detail-oriented HR Administrator & Office Manager to support our People team and serve as a key operational partner for our Tempe office. This role is ideal for someone who thrives in structured environments, enjoys building efficient processes, and takes pride in delivering a seamless employee experience through strong execution behind the scenes.

You’ll play a critical role in supporting HR operations, maintaining compliance, and ensuring our systems, documentation, and workflows run smoothly. You’ll also act as a reliable onsite resource and point of contact for employees, helping keep our office organized, functional, and welcoming.

You’ll report directly to the VP of People and collaborate cross-functionally across the organization.

What You’ll Do:

HR Administration & Operations

• Maintain accurate and up-to-date employee records and documentation, including employee folders and HRIS systems
• Manage and optimize workflows within our HR tech stack (Justworks, Deel, Lattice, Slack, Google Workspace, Zoom, Greenhouse)
• Draft and process offer letters and support general HR documentation needs
• Assist in updating and maintaining company policies and internal documentation
• Identify opportunities to improve efficiency across People processes and systems

Onboarding & Offboarding

• Coordinate onboarding logistics to ensure a smooth and consistent new hire experience
• Manage new hire documentation, including I-9 completion and system setup
• Partner with IT and internal teams on equipment coordination and access
• Support offboarding processes, ensuring proper documentation, communication, and system updates

Compliance & PEO Management

• Support multi-state compliance efforts by maintaining accurate records and tracking requirements
• Serve as a day-to-day administrator for our PEO, ensuring data accuracy and timely updates
• Assist with audits, reporting, and documentation as needed

Employee Support

• Act as a primary point of contact for employee questions related to HR processes, tools, and policies
• Provide timely, professional, and discreet support to employees and managers
• Escalate sensitive matters appropriately while maintaining confidentiality

Recruiting Coordination

• Support candidate coordination, including scheduling and onsite logistics
• Help deliver a smooth and organized candidate experience

Office Management & Coordination

• Serve as the onsite point of contact for office operations, including coordination with WeWork and building management
• Help maintain a clean, organized, and functional office environment
• Support logistics for onsite meetings, team gatherings, and office needs

Culture & Team Support

• Assist with planning team events, recognition efforts, and internal initiatives
• Support company-wide programs that enhance employee engagement and connection

Special Projects

• Partner with the VP of People on key initiatives, including engagement surveys, internal communications, and process improvements

You’d Be a Great Fit If You:

• Have 2-4 years of experience in HR, People Operations, or Office Management in a fast-paced environment
• Are exceptionally organized and detail-oriented, with a strong focus on accuracy and follow-through
• Enjoy creating structure and improving processes to drive efficiency
• Are comfortable working across multiple systems and tools, and eager to learn new technologies
• Are a clear and professional communicator, both written and verbal
• Handle sensitive information with discretion and sound judgment
• Thrive in an onsite role and enjoy being a dependable, go-to resource for employees
• Take pride in supporting teams and creating a well-run, organized workplace

Compensation:

This is a contract position offering $30–$35/hr, depending on experience, with the potential for conversion to a full-time role based on performance and business needs.

We encourage individuals from underrepresented backgrounds, including women and minorities, to apply for this position. We believe in creating a diverse and inclusive workplace and welcome candidates who may not meet every listed requirement but are eager to contribute and grow within our team. Even if you don't meet every requirement, we still encourage you to apply.

About the Role

As our Customer Experience (CX) Operations Manager, you will drive the effectiveness and efficiency of our team through data and become a key partner in defining customer experience objectives, strategy, and tactics, and in implementing processes that scale. A successful candidate is highly analytical, skilled at creating processes, and can confidently lead both insight generation and execution.

Reporting to our VP Operations, the CX Operations Manager will act as the operations steward for workflows and systems for the VP of CX. 

Your Role

• Collaborating closely with the CX VP and managers to gain insights into our current business growth stage and departmental needs
• Monitor and troubleshoot data issues across CX systems (Churnzero, Intercom, Salesforce, BigQuery) — coordinate root cause analysis, and ensure timely resolution to minimize downstream business impact
• Partner with Finance and Revenue operations to monitor the entire customer lifecycle (contracting, onboarding, renewals, churn) to identify and address process or insights gaps in the customer journey
• Detect early signals of at-risk renewals, design playbooks for CSMs to address them, and provide path to escalation
• Analyze and improve our Customer Health Score. Leverage strategic score feedback to build on and improve relationship management processes
• Build and maintain centralized dashboards for CX functions (Support, Customer Success, Account Management)
• Collaborate closely between the Operations team and Product to align infrastructure and ensure CX reporting is accurate, consistent, and accessible
• Establishing, maintaining, and enforcing SLAs across Revenue and CX teams

You Have

• Excellent critical thinking skills; ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• Clear communication with excellent written, verbal, and listening skills
• Strong leadership and interpersonal skills with an ability to drive cross-functional teams
• Strong project management skills focused on driving change in a complex environment
• Highly meticulous with detail, ability to manage multiple concurrent projects, and collaborate effectively across multiple departments and meet deadlines
• Ability to effectively document processes utilized by CX for new and existing team members

Your Experience

• 3+ years relevant experience in Customer Experience operations or sales operations
• Demonstrated experience rolling out and working with Customer Success Platforms (i.e. Custify, Intercom, Salesforce etc.)
• Experience building health and adoption scoring - aggregating data, mapping between systems, and scoring optimization
• Proficiency in SQL
• Salesforce admin-level skills are a bonus

Compensation

• $110,000 - $135,000 salary (depending on experience), plus a comprehensive benefits package.

We encourage individuals from underrepresented backgrounds, including women and minorities, to apply for this position. We believe in creating a diverse and inclusive workplace and welcome candidates who may not meet every listed requirement but are eager to contribute and grow within our team. Even if you don't meet every requirement, we still encourage you to apply.

We’re looking for an Outbound Sales Development Representative in Phoenix, AZ to join the Monograph team. This role will be instrumental in powering the Monograph revenue engine.

The Outbound Senior Sales Development Representative is an ambitious and organized professional who loves working with prospective customers and bringing in sales leads. SDRs play a critical role in the sales cycle and are often the first contact that a prospective customer has with Monograph. Whether interacting on the phone, at an event, through email, or some other medium, SDRs make a positive first impression of Monograph by being responsible for the first portion of a prospect’s sales journey. We work hard, but also prioritize our fun, collaborative and well-balanced culture. As a rapidly growing company, opportunities for internal growth and career development are plentiful.

So, what will you do at Monograph as Senior Sales Development Rep?

• You will research, identify, and contact prospective customers, understand their business needs and convey the ways Monograph can provide a solution to their needs. 
• You will schedule meetings with qualified prospective customers to meet with sales.
• You will consistently create a pipeline of qualified opportunities that fuels Monograph’s net new business revenue.
• You will collaborate closely with marketing to drive attendance for events, conferences and webinars and to follow up with Marketing generated leads
• You will meet and even exceed your productivity metrics

What skills and qualifications do you need?

• 1.5+ years of Outbound sales experience
• SaaS selling Experience
• Startup Experience
• You love hunting for prospective customers you can bring in as sales leads, and you have a phone-centric mentality
• You’re confident, curious and engaging on the phone, an active listener, and have strong communication skills
• You have strong writing and research capabilities
• You’re organized, attentive to details and possess strong problem-solving skills
• You’re collaborative and thrive in a competitive environment
• You’re self-aware, reflective, coachable and seek out feedback to understand where opportunities exist to optimize performance outcomes 
• You’re motivated to further your career in software sales 

Compensation: 55,000 - 57,500 base depending on experience + $ 25,000 to $30,500+ Variable Target (Uncapped) 

We encourage individuals from underrepresented backgrounds, including women and minorities, to apply for this position. We believe in creating a diverse and inclusive workplace and welcome candidates who may not meet every listed requirement but are eager to contribute and grow within our team. Even if you don't meet every requirement, we still encourage you to apply.