Modern Animal jobs · 2 open roles

Clinic Manager - Palo Alto

You care a lot. So do we. Let’s build something better—together.

Veterinary medicine is a calling. And those who choose to lead in it? You’re rare. You’re resilient. And you’re our kind of person.

At Modern Animal, we're reimagining what veterinary care can feel like for pets, for clients, and just as importantly, for the humans who show up every day to make it all happen. If you’ve ever thought, there has to be a better way to do this, we think you might have just found your people.

Prefer to watch instead of read? Take a peek at Inside Modern Animal for a behind-the-scenes look at our clinics and culture.

What Makes Modern Animal Different?

We’re not just here to build better clinics—we’re here to build better days. Our clinic managers are empowered to lead with heart, hold high standards, and make space for humor, compassion, and human connection, even on the hard days.

At Modern Animal, you can expect:

Warm, thoughtful clinic spaces that feel good to walk into—for your team and for every client.
A 24/7 virtual care team to support our patients and take pressure off the floor team.
Cross-functional collaboration—you’ll work with medical, operations, recruiting, and support teams who actually work together.
An organization that evolves—we’re building the future, and you’ll help shape it.

The Role: Clinic Manager

This isn’t just people management. This is people development. Culture-building. Leading through empathy and clarity. And being the person who makes others feel like they belong. It’s also about building a business that thrives—where operational excellence and financial health create the foundation for sustainability, growth, and the kind of care we all believe in.

Your mission:
Help build, coach, and lead a team that delivers exceptional veterinary care with empathy and excellence. You’ll be the onsite leader—ensuring your clinic is not only operationally sound but also emotionally healthy.

You’ll be doing things like:

Coaching, mentoring, and developing a diverse team of humans who care deeply
Collaborating on hiring and onboarding with an eye toward both skill and cultural fit
Owning and optimizing the schedule to ensure flow, productivity, and sustainability
Managing performance, giving meaningful feedback, and championing growth
Contributing to a thriving business by upholding operational excellence and financial health as foundations for sustainable, high-quality care
Modeling and maintaining a culture of kindness, curiosity, accountability, and humor
Advocating for your clinic and making sure the team’s voice is heard in broader company conversations
Jumping in where needed—whether it’s on the floor, in a client conversation, or in a strategy meeting

You Might Thrive Here If You:

Have 5+ years of people leadership experience (veterinary preferred, but not required)
See both the forest and the trees—you can zoom into the details while never losing sight of the big picture
Lead with humility and openness, and see feedback as a tool for building trust and driving growth.
Know how to create psychological safety, set expectations, and hold people to them with warmth
Are excited to try new things, make mistakes, and help make something that doesn’t exist yet

What We’ll Offer You:

Medical, dental, and vision coverage with multiple plans to choose from
401k with company match
Paid vacation and sick time
Paid parental leave
Free Modern Animal membership for your pets and discounts on services
Access to mental health and well-being support via Spring Health
A team that supports and celebrates each other

Location & Schedule

This role is based out of one of our San Francisco clinics, with some local travel for training and cross-functional meetings. Evening and weekend availability is required, as you’ll be supporting a team that works when pets need us most.

Let’s build something better.

The job of Clinic Manager at Modern Animal requires regular evening and weekend work, managing direct reports as well as working closely with the shift leads working with clients experiencing emotional distress and/or frustration, and handling uncooperative patients.

The pay range for this position is $82,500 - $112,750 per year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. A sign-on bonus and equity grant units may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered. This information is provided per the California Pay Transparency Act. Base pay information is based on geographic location.

Host - Palo Alto

Host

As a Host, you are the first point of contact for Modern Animal members and first line of defense for Modern Animal care teams. You own your clinic’s schedule each day and should notify your clinic leadership of any changes or potential problems immediately. You effectively manage member communications through chat and in-person related to all appointments scheduled at your clinic and make adjustments to the schedule as requested by members. You coordinate activities related to appointments not on the schedule that day (e.g., fecal sample drop-off) and otherwise support clinic teams as needed. You are a trusted part of the clinic team and, over time, have the opportunity to grow into a Clinic Manager role or transition into a medical role.

Communicate With Care

Respect

Demonstrates an empathetic disposition by adjusting their communication and behavior in response to member needs.

Effectively manages member expectations within a member interaction based on the pet’s medical situation, time available in the appointment, and the range of treatment options available to them.

Set Our Own Bar

Excellence

Approaches their daily responsibilities from a team-first approach; proactively asks if coworkers need assistance, even - and especially - when they have a full schedule themselves.

Exemplifies calm and collected behavior; is unflustered even in the face of complex interactions, fractious pets, or anxious members.

Effectively manages member objections and persuasively communicates.

Capable of independent resolution of member scenarios; if unable to resolve independently, able to formulate an action plan and organize coworkers to implement.

Get Sh*t Done

Accountability

Acts like an owner - holds themselves and their coworkers accountable for performance at or above operational expectations.

Consistently solicits and delivers feedback from / to coworkers.

Independently develops recommendations for improving clinic operations and effectively communicates those recommendations to their Clinic Manager.

Has a clear vision of their desired career path and works with their manager(s) to set goals appropriately.

Modern Animal