Position Summary

We are seeking a highly skilled and dedicated Office Administrator/Medical Scribe to join our team. You will play a crucial role in providing support to the Providers in the Alhambra and Hacienda Heights Office in managing medical documentation by summarizing their interactions with their patients. Your main responsibilities will include supporting patient visits through documentation and recording, filling out paperwork, summaries and referral letters after a visit and entering data into medical records. This position requires excellent interpersonal skills, a strong attention to detail, and the ability to multitask in a fast-paced medical environment. Great opportunity for pre-med students looking to gain experience in private medical practice.  This role is non-exempt (hourly) and 8am-5pm on Monday, Tuesday, Wednesday, Thursday.

Key Responsibilities

• Patient Interaction & Intake: 
  • Greet and prepare patients for examination, ensuring comfort and collecting relevant health information for visits. 
  • Assist with physical exams and provider instructions. 
• Medical Recordkeeping & Compliance: 
  • Maintain accurate and confidential patient records in accordance with HIPAA regulations. 
  • Assist with patient education on treatment plans, prescriptions, and overall health management. 
  • Schedule appointments, handle patient inquiries, and manage insurance documentation. 
• EHR & Documentation Support: 
  • Accurately document patient encounters during office visits. 
  • Record patient history, exam findings, diagnoses, treatment plans, and provider instructions in real-time. 
  • Use correct medical terminology, abbreviations, and codes for documentation. 
  • Help manage EHR and ensure all provider notes are completed and signed in a timely manner. 
  • Assist in maintaining efficient, organized workflow in the exam room. 
  • Collaborate with providers and clinical staff to support seamless documentation. 
  • May assist with completing prior authorizations. 
• Office Administration Duties: 
  • Welcome patients and visitors, manage check-in/check-out processes, and collect co-pays. 
  • Verify insurance, schedule appointments and follow-ups, and submit prior authorization requests. 
  • Answer phone calls, route messages, and respond to inquiries. 
  • Maintain organized front desk and ensure HIPAA-compliant record-keeping. 
  • Assist in emergency situations by alerting clinical staff appropriately. 
• Additional duties as assigned. 

Qualifications & Requirements

• Education: High school diploma or equivalent. 
• Experience: Minimum of one year of relevant experience. 
• Licensure & Certifications: 
  • Certification or training in medical assisting (CMA, RMA, or similar) preferred. 
  • BLS (Basic Life Support) certification preferred or willingness to obtain. 
• Skills & Abilities: 
  • Excellent computer literacy and typing abilities. 
  • Proficient in using EHR systems and medical software. 
  • Completion of a medical terminology course or one year of experience using medical terminology in a clinical setting preferred. 
  • Excellent organizational, communication, and multitasking skills. 
  • Ability to manage time effectively in a fast-paced environment. 
  • Strong attention to detail. 
  • Commitment to maintaining patient confidentiality and adhering to HIPAA regulations. 
  • Punctual and prepared for all shifts and work responsibilities. 
• Preferred Qualifications: 
  • Students pursuing careers in healthcare (medicine, nursing, PA, healthcare administration, etc.) 
  • College-level education in health or medical-related fields 
  • Advanced medical terminology knowledge 
  • Fluency in a foreign language (Spanish preferred) 
  • Advanced typing and computer proficiency 
  • Willingness to commit to two or more years of availability

Compensation 

The hourly range for this position is $21.50-25.00/hour. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, and experience.

Position Summary

We are seeking a call Center Representative serves as the first point of contact for patients within Modena Allergy and Asthma’s central scheduling team. This role is essential in delivering a positive patient experience by providing accurate information, quick access to patient care, coordinating care, and ensuring efficient scheduling across all providers. 

This role will be based primarily in our Sorrento Valley clinic but may also provide support to other nearby locations within San Diego County. The ideal candidate is adaptable and enjoys collaborating across multiple sites to ensure seamless operations and excellent patient experiences. 

Key Responsibilities

• Serve as the primary point of contact for incoming patient calls, addressing inquiries with professionalism, courtesy, and accuracy. 

• Schedule patient appointments, diagnostic testing, and follow-up visits in collaboration with providers and clinical staff. 

• Manage patient eligibility patient check-in and check-out processes, including verifying insurance coverage and collecting co-pays. 

• Submit and track prior authorizations, ensuring all required documentation is completed and insurance requirements are met. 

• Maintain accurate, up-to-date patient records in the electronic health record (EHR) system in full compliance with HIPAA regulations. 

• Coordinate with clinical and administrative teams to support continuity of care and efficient patient flow. 

• Provide cross-coverage support as a Patient Services Representative (PSR) at clinic sites as needed, including front desk responsibilities such as patient check-in/check-out, insurance verification, and patient flow coordination. 

• Support operational needs across Modena Health locations, which may include travel to other San Diego clinics for coverage, training, or business needs. 

• Maintain flexibility in role responsibilities to support both centralized call center functions and in-clinic operations as the organization continues to grow and evolve. 

Required Qualifications: 

• High school diploma or equivalent. 

• Minimum 1 year of customer service experience 

• Strong communication and customer service skills. 

• Ability to multitask, stay organized, and work in a fast-paced environment. 

Preferred Qualifications: 

• Healthcare or medical office experience 

• Experience with scheduling systems and electronic health records (EHR). ModMed preferred. 

• Experience in handling multi-line call systems.  

• Knowledge of insurance verification and prior authorization processes. 

• Medical Assistant Certification or experience  
• 3+ years of customer service experience

Compensation

The hourly range for this position is $20.00-26.00/hour. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, and experience.

Position Summary

We are seeking a highly skilled and compassionate Patient Care Services Representative II to join our team in a hybrid Medical Assistant (MA) and Patient Services Representative (PSR) role. This unique position blends front office administrative duties with back office clinical support, ideal for someone who thrives in a dynamic and patient-centered environment. This role is non-exempt (hourly) and full-time, working 40 hours per week, Monday through Friday.

This role will be based primarily in our St. Louis clinic but may also provide support to other nearby locations within San Diego County. The ideal candidate is adaptable and enjoys collaborating across multiple sites to ensure seamless operations and excellent patient experiences. 

Key Responsibilities

• Front Office & Administrative Duties:
  • Greet patients and visitors warmly and professionally.
  • Manage check-in and check-out processes, verify insurance, and collect co-pays.
  • Schedule patient appointments, testing, and follow-ups in collaboration with providers.
  • Submit and track prior authorizations, including verifying insurance and submitting required documentation.
  • Answer incoming calls and respond to patient inquiries with courtesy and accuracy.
  • Maintain up-to-date, HIPAA-compliant records in the electronic health record (EHR) system.
  • Ensure the front office area remains clean, organized, and well-stocked with necessary forms and supplies.
  • Assist with emergency response protocols by alerting clinical staff as needed.
  • Contribute to the onboarding and training of new team members to build support and cross-functional skills.
• Clinical & Patient Care Duties (if MA certified):
  • Perform diagnostic procedures such as allergy skin testing, pulmonary function tests (PFTs), and FeNO testing.
  • Administer allergy and immunotherapy injections following clinical safety protocols.
  • Prepare and maintain allergy serum and oral desensitization vials.
  • Monitor and document patient vitals and treatment responses.
  • Support physicians and advanced practice providers during clinical consultations and procedures.
  • Educate patients and families on allergy and asthma care plans and treatment options.
  • Respond to and manage allergic reactions, including emergency interventions when needed.
  • Escort patients to exam rooms and prepare for provider exams.
  • Assist in preparing asthma action plans, Epinephrine training, and discharge instructions.
  • Maintain clean and stocked exam rooms; log refrigerator temperatures and sterilize instruments per protocols.
  • Assist with clinical prior authorizations under the direction of a supervisor.
  • Additional responsibilities as assigned.

Qualifications & Requirements

• Education: High school diploma or equivalent required.
• Experience: 3+ years of experience in a front desk, medical receptionist, or Medical Assistant (MA) role.
• Experience with insurance verification, scheduling, and electronic health records preferred.
• Licensure & Certifications: 
  • Certified or Licensed Medical Assistant (California), if performing clinical duties.
  • CPR certification (or willingness to obtain upon hire).
• Skills & Abilities:
  • Strong interpersonal, customer service, and communication skills.
  • Excellent organizational and multitasking ability in a clinical setting.
  • Knowledge of medical terminology and EHR systems.
  • Familiarity with HIPAA and OSHA compliance standards.
  • Ability to remain composed in fast-paced and emergency situations.
  • Commitment to patient confidentiality and high-quality service delivery.
• Preferred Qualifications:
  • Prior experience in allergy, immunology, or respiratory care settings.
  • Comfort with performing skin testing and pulmonary diagnostics.
  • Experience submitting and managing insurance prior authorizations.

Position Summary

We are seeking a highly skilled and dedicated Part-Time Office Administrator/Medical Scribe to join our team. You will play a crucial role in providing support to the Providers in the Vista Office in managing medical documentation by summarizing their interactions with their patients. Your main responsibilities will include supporting patient visits through documentation and recording, filling out paperwork, summaries and referral letters after a visit and entering data into medical records. This position requires excellent interpersonal skills, a strong attention to detail, and the ability to multitask in a fast-paced medical environment. Great opportunity for pre-med students looking to gain experience in private medical practice.  This role is non-exempt (hourly) and part-time on Tuesday's, Wednesday's, and Thursday's. 

Key Responsibilities

• Patient Interaction & Intake: 
  • Greet and prepare patients for examination, ensuring comfort and collecting relevant health information for visits. 
  • Assist with physical exams and provider instructions. 
• Medical Recordkeeping & Compliance: 
  • Maintain accurate and confidential patient records in accordance with HIPAA regulations. 
  • Assist with patient education on treatment plans, prescriptions, and overall health management. 
  • Schedule appointments, handle patient inquiries, and manage insurance documentation. 
• EHR & Documentation Support: 
  • Accurately document patient encounters during office visits. 
  • Record patient history, exam findings, diagnoses, treatment plans, and provider instructions in real-time. 
  • Use correct medical terminology, abbreviations, and codes for documentation. 
  • Help manage EHR and ensure all provider notes are completed and signed in a timely manner. 
  • Assist in maintaining efficient, organized workflow in the exam room. 
  • Collaborate with providers and clinical staff to support seamless documentation. 
  • May assist with completing prior authorizations. 
• Office Administration Duties: 
  • Welcome patients and visitors, manage check-in/check-out processes, and collect co-pays. 
  • Verify insurance, schedule appointments and follow-ups, and submit prior authorization requests. 
  • Answer phone calls, route messages, and respond to inquiries. 
  • Maintain organized front desk and ensure HIPAA-compliant record-keeping. 
  • Assist in emergency situations by alerting clinical staff appropriately. 
• Additional duties as assigned. 

Qualifications & Requirements

• Education: High school diploma or equivalent. 
• Experience: Minimum of one year of relevant experience. 
• Licensure & Certifications: 
  • Certification or training in medical assisting (CMA, RMA, or similar) preferred. 
  • BLS (Basic Life Support) certification preferred or willingness to obtain. 
• Skills & Abilities: 
  • Excellent computer literacy and typing abilities. 
  • Proficient in using EHR systems and medical software. 
  • Completion of a medical terminology course or one year of experience using medical terminology in a clinical setting preferred. 
  • Excellent organizational, communication, and multitasking skills. 
  • Ability to manage time effectively in a fast-paced environment. 
  • Strong attention to detail. 
  • Commitment to maintaining patient confidentiality and adhering to HIPAA regulations. 
  • Punctual and prepared for all shifts and work responsibilities. 
• Preferred Qualifications: 
  • Students pursuing careers in healthcare (medicine, nursing, PA, healthcare administration, etc.) 
  • College-level education in health or medical-related fields 
  • Advanced medical terminology knowledge 
  • Fluency in a foreign language (Spanish preferred) 
  • Advanced typing and computer proficiency 
  • Willingness to commit to two or more years of availability

Compensation 

The hourly range for this position is $21.50-25.00/hour. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, and experience.

Position Summary

We are seeking a highly skilled and compassionate Patient Care Services Representative II to join our team in a hybrid Medical Assistant (MA) and Patient Services Representative (PSR) role. This unique position blends front office administrative duties with back office clinical support, ideal for someone who thrives in a dynamic and patient-centered environment. This role is non-exempt (hourly) and full-time, working 40 hours per week, Monday through Friday.

This role will be based primarily in our La Jolla clinic but may also provide support to other nearby locations within San Diego County. The ideal candidate is adaptable and enjoys collaborating across multiple sites to ensure seamless operations and excellent patient experiences. 

Key Responsibilities

• Front Office & Administrative Duties:
  • Greet patients and visitors warmly and professionally.
  • Manage check-in and check-out processes, verify insurance, and collect co-pays.
  • Schedule patient appointments, testing, and follow-ups in collaboration with providers.
  • Submit and track prior authorizations, including verifying insurance and submitting required documentation.
  • Answer incoming calls and respond to patient inquiries with courtesy and accuracy.
  • Maintain up-to-date, HIPAA-compliant records in the electronic health record (EHR) system.
  • Ensure the front office area remains clean, organized, and well-stocked with necessary forms and supplies.
  • Assist with emergency response protocols by alerting clinical staff as needed.
  • Contribute to the onboarding and training of new team members to build support and cross-functional skills.
• Clinical & Patient Care Duties (if MA certified):
  • Perform diagnostic procedures such as allergy skin testing, pulmonary function tests (PFTs), and FeNO testing.
  • Administer allergy and immunotherapy injections following clinical safety protocols.
  • Prepare and maintain allergy serum and oral desensitization vials.
  • Monitor and document patient vitals and treatment responses.
  • Support physicians and advanced practice providers during clinical consultations and procedures.
  • Educate patients and families on allergy and asthma care plans and treatment options.
  • Respond to and manage allergic reactions, including emergency interventions when needed.
  • Escort patients to exam rooms and prepare for provider exams.
  • Assist in preparing asthma action plans, Epinephrine training, and discharge instructions.
  • Maintain clean and stocked exam rooms; log refrigerator temperatures and sterilize instruments per protocols.
  • Assist with clinical prior authorizations under the direction of a supervisor.
  • Additional responsibilities as assigned.

Qualifications & Requirements

• Education: High school diploma or equivalent required.
• Experience: 3+ years of experience in a front desk, medical receptionist, or Medical Assistant (MA) role.
• Experience with insurance verification, scheduling, and electronic health records preferred.
• Licensure & Certifications: 
  • Certified or Licensed Medical Assistant (California), if performing clinical duties.
  • CPR certification (or willingness to obtain upon hire).
• Skills & Abilities:
  • Strong interpersonal, customer service, and communication skills.
  • Excellent organizational and multitasking ability in a clinical setting.
  • Knowledge of medical terminology and EHR systems.
  • Familiarity with HIPAA and OSHA compliance standards.
  • Ability to remain composed in fast-paced and emergency situations.
  • Commitment to patient confidentiality and high-quality service delivery.
• Preferred Qualifications:
  • Prior experience in allergy, immunology, or respiratory care settings.
  • Comfort with performing skin testing and pulmonary diagnostics.
  • Experience submitting and managing insurance prior authorizations.

Compensation

The hourly range for this position is $27.00-32.00/hour. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, and experience.

Position Summary

We are seeking a highly skilled and compassionate Patient Care Services Representative II to join our team in a hybrid Medical Assistant (MA) and Patient Services Representative (PSR) role. This unique position blends front office administrative duties with back office clinical support, ideal for someone who thrives in a dynamic and patient-centered environment. This role is non-exempt (hourly) and full-time, working 40 hours per week, Monday through Friday.

This role will be based primarily in our Solana Beach clinic but may also provide support to other nearby locations within San Diego County. The ideal candidate is adaptable and enjoys collaborating across multiple sites to ensure seamless operations and excellent patient experiences. 

Key Responsibilities

• Front Office & Administrative Duties:
  • Greet patients and visitors warmly and professionally.
  • Manage check-in and check-out processes, verify insurance, and collect co-pays.
  • Schedule patient appointments, testing, and follow-ups in collaboration with providers.
  • Submit and track prior authorizations, including verifying insurance and submitting required documentation.
  • Answer incoming calls and respond to patient inquiries with courtesy and accuracy.
  • Maintain up-to-date, HIPAA-compliant records in the electronic health record (EHR) system.
  • Ensure the front office area remains clean, organized, and well-stocked with necessary forms and supplies.
  • Assist with emergency response protocols by alerting clinical staff as needed.
  • Contribute to the onboarding and training of new team members to build support and cross-functional skills.
• Clinical & Patient Care Duties (if MA certified):
  • Perform diagnostic procedures such as allergy skin testing, pulmonary function tests (PFTs), and FeNO testing.
  • Administer allergy and immunotherapy injections following clinical safety protocols.
  • Prepare and maintain allergy serum and oral desensitization vials.
  • Monitor and document patient vitals and treatment responses.
  • Support physicians and advanced practice providers during clinical consultations and procedures.
  • Educate patients and families on allergy and asthma care plans and treatment options.
  • Respond to and manage allergic reactions, including emergency interventions when needed.
  • Escort patients to exam rooms and prepare for provider exams.
  • Assist in preparing asthma action plans, Epinephrine training, and discharge instructions.
  • Maintain clean and stocked exam rooms; log refrigerator temperatures and sterilize instruments per protocols.
  • Assist with clinical prior authorizations under the direction of a supervisor.
  • Additional responsibilities as assigned.

Qualifications & Requirements

• Education: High school diploma or equivalent required.
• Experience: 3+ years of experience in a front desk, medical receptionist, or Medical Assistant (MA) role.
• Experience with insurance verification, scheduling, and electronic health records preferred.
• Licensure & Certifications: 
  • Certified or Licensed Medical Assistant (California), if performing clinical duties.
  • CPR certification (or willingness to obtain upon hire).
• Skills & Abilities:
  • Strong interpersonal, customer service, and communication skills.
  • Excellent organizational and multitasking ability in a clinical setting.
  • Knowledge of medical terminology and EHR systems.
  • Familiarity with HIPAA and OSHA compliance standards.
  • Ability to remain composed in fast-paced and emergency situations.
  • Commitment to patient confidentiality and high-quality service delivery.
• Preferred Qualifications:
  • Prior experience in allergy, immunology, or respiratory care settings.
  • Comfort with performing skin testing and pulmonary diagnostics.
  • Experience submitting and managing insurance prior authorizations.

Compensation

The hourly range for this position is $27.00-32.00/hour. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, and experience.

Position Summary

We are seeking a highly skilled and compassionate Patient Care Services Representative II to join our team in a hybrid Medical Assistant (MA) and Patient Services Representative (PSR) role. This unique position blends front office administrative duties with back office clinical support, ideal for someone who thrives in a dynamic and patient-centered environment. This role is non-exempt (hourly) and full-time, working 40 hours per week, Monday through Friday.

This role will be based primarily in our El Centro clinic but may also provide support to other nearby locations within San Diego County. The ideal candidate is adaptable and enjoys collaborating across multiple sites to ensure seamless operations and excellent patient experiences. 

Key Responsibilities

• Front Office & Administrative Duties:
  • Greet patients and visitors warmly and professionally.
  • Manage check-in and check-out processes, verify insurance, and collect co-pays.
  • Schedule patient appointments, testing, and follow-ups in collaboration with providers.
  • Submit and track prior authorizations, including verifying insurance and submitting required documentation.
  • Answer incoming calls and respond to patient inquiries with courtesy and accuracy.
  • Maintain up-to-date, HIPAA-compliant records in the electronic health record (EHR) system.
  • Ensure the front office area remains clean, organized, and well-stocked with necessary forms and supplies.
  • Assist with emergency response protocols by alerting clinical staff as needed.
  • Contribute to the onboarding and training of new team members to build support and cross-functional skills.
• Clinical & Patient Care Duties (if MA certified):
  • Perform diagnostic procedures such as allergy skin testing, pulmonary function tests (PFTs), and FeNO testing.
  • Administer allergy and immunotherapy injections following clinical safety protocols.
  • Prepare and maintain allergy serum and oral desensitization vials.
  • Monitor and document patient vitals and treatment responses.
  • Support physicians and advanced practice providers during clinical consultations and procedures.
  • Educate patients and families on allergy and asthma care plans and treatment options.
  • Respond to and manage allergic reactions, including emergency interventions when needed.
  • Escort patients to exam rooms and prepare for provider exams.
  • Assist in preparing asthma action plans, Epinephrine training, and discharge instructions.
  • Maintain clean and stocked exam rooms; log refrigerator temperatures and sterilize instruments per protocols.
  • Assist with clinical prior authorizations under the direction of a supervisor.
  • Additional responsibilities as assigned.

Qualifications & Requirements

• Education: High school diploma or equivalent required.
• Experience: 3+ years of experience in a front desk, medical receptionist, or Medical Assistant (MA) role.
• Experience with insurance verification, scheduling, and electronic health records preferred.
• Licensure & Certifications: 
  • Certified or Licensed Medical Assistant (California), if performing clinical duties.
  • CPR certification (or willingness to obtain upon hire).
• Skills & Abilities:
  • Strong interpersonal, customer service, and communication skills.
  • Excellent organizational and multitasking ability in a clinical setting.
  • Knowledge of medical terminology and EHR systems.
  • Familiarity with HIPAA and OSHA compliance standards.
  • Ability to remain composed in fast-paced and emergency situations.
  • Commitment to patient confidentiality and high-quality service delivery.
• Preferred Qualifications:
  • Prior experience in allergy, immunology, or respiratory care settings.
  • Comfort with performing skin testing and pulmonary diagnostics.
  • Experience submitting and managing insurance prior authorizations.

Compensation

The hourly range for this position is $27.00-32.00/hour. The actual compensation for this role will be determined by a variety of factors, including but not limited to the candidate’s skills, education, and experience.