Overview

The Senior Technology Services Analyst is the first and primary point of contact within the Technology department for Major League Baseball’s internal staff and external partners, and as such, this role demands premiere technical and customer service skills, professionalism, and initiative to get problems resolved quickly and efficiently.  The role is also accountable for deploying and maintaining mission critical collaboration, productivity, and work management platforms.

Responsibilities

• Provide frontline technology support, including, but not limited to, answering inbound calls, resolving request and incident tickets, staffing our technology desk, addressing end user issues in person and remotely with punctuality, courtesy, and professionalism, and escalating problems and major incidents promptly
• Configure, deploy, and troubleshoot Apple and Microsoft Windows-based user equipment, including, but not limited to, desktops, laptops, tablets, mobile phones, printers, and peripherals such as monitors, keyboards, and mice.
• Support AV and conference room technology and events as needed.
• Open support cases and troubleshoot and resolve vendor equipment and platform issues as needed
• Contribute to maintaining a meaningful and relevant set of knowledge base articles for end users and technology staff, including, but not limited to, onboarding / offboarding guides, troubleshooting guides for common and unique issues and circumstances, internal team and external vendor contact, support, and escalation guides, and general operational runbooks
• Participate as needed in duties and responsibilities specific to your department’s operations, including, but not limited to, attending and supporting town halls, department, and team meetings, participating in routine 1:1s with supervisors, and completing timesheets accurately and punctually
• Be available to work a flexible schedule that includes non-standard hours (aka, before 9 AM or after 5 PM local time), as well as providing coverage on weekends and holidays
• Be available to travel occasionally both domestically and internationally to support events, branch offices, and youth academies
• Demonstrate an ongoing interest in personal development, including technology training and certifications, specialization of platform and service delivery, automating routine and error prone tasks, and consistently exceed our end users' expectations
• Support deployment, usage, integrations, incident and problem troubleshooting and remediation, and managing the overall service levels for accountable platforms and services
• Identify opportunities to improve team efficiency and effectiveness through automation, new platforms and optimizations to existing platforms and vendor relationships, and policy and process changes for routine tasks, such as onboarding, offboarding, new hire / new user training
• Mentor, train, and lead by example to existing and new members of the team, including staff, contractors, freelancers, and interns

Qualifications & Skills

• Bachelor’s Degree in a computer technology capacity such as Computer Science, IT, Broadcast Technology, or equivalent work experience
• Prior experience working in the sports industry is helpful
• Minimum of 5-7years’ experience in end-user technology support in a medium or large enterprise environment
• Professional experience with the following technology platforms and processes
• Required
• Strong Windows and MacOS fundamentals and troubleshooting skills, including hardware troubleshooting and repairs, core operating system functionality, domain integration and problem resolution
• Microsoft Office 365 and common email clients, including Outlook for Windows, MacOS, and iOS, Apple Mail, Outlook Web Access, Exchange Online, SharePoint Online, OneDrive, and Office Online
• Google Workspace fundamentals, including Google Drive, Docs, Sheets, Slides, etc.
• Collaboration and productivity platforms such as Slack, Zoom, Atlassian Cloud, Box, etc.
• Identity management platforms such as Okta, Active Directory and Azure AD
• Networking fundamentals (IP, TCP/UDP, DDI, VLANs, WiFI, ARP, etc.)
• Helpful
• Adobe Premiere and Creative Suite
• Request and problem ticket tracking platforms such as ServiceNow
• Device Management platforms such as Intune, JAMF, Kandji, etc.
• Virtualization platforms such as VMWare and Citrix
• Project and work management platforms such as Jira and Asana
• Coding and scripting experience with a general purpose programming language (ie. Java, C/C++, Python, PowerShell)
• Ability to work independently, prioritize a variety of tasks, and collaborate effectively in a complex environment with multiple teams
• Be passionate about customer service and satisfaction
• Demonstrate sufficient professionalism to interact with and communicate technical concepts and solutions to non-technical staff, including executives, on-air talent and VIPs
• Tenacious problem solver and continuous learner who can make routine decisions, solve complex problems and readily adapt new technologies in a fast paced, complex and demanding environment
• Effective communicator, in both verbal and written form, able to articulate concepts and ideas, break through barriers, engage people, and work effectively with others under pressure
• Ability to quickly establish credibility with multiple technical stakeholders, including executives, engineering, architecture, operations, security, quality assurance, etc.
• Able to treat confidential information in a discreet and appropriate manner. 
• Demonstrate a commitment to highly professional & ethical standards in a diverse workplace
• Ability to lift and carry a minimum of 20 pounds
• Able to work non-traditional hours, in non-traditional settings. This includes occasional weekends, evenings, and holidays as well as potential travel to industry and baseball special events

Salary Range: $85,000 - $105,000 (Base Salary) + Bonus

As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, MLB believes in providing a competitive compensation and benefits package for its employees.

Top MLB Perks & Benefits:

• Competitive Benefits Package
• Company Contributed 401K Plan
• Paid Time Off and Holidays
• Paid Parental Leave
• Access to Free Tickets to Baseball Games & MLB.TV
• Discounts at MLB Store | MLBShop.com
• Employee Assistance Programs (EAP)
• Onsite/Online Training & Development Programs
• Tuition Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Pet Insurance

The Technical Operations Manager will lead MLB's Tier 1 streaming support team, ensuring the round-the-clock reliability and performance of MLB's live and on-demand video products. This role is responsible for managing a team of Technical Operations Analysts, driving operational excellence, and serving as an escalation point and cross-functional liaison across Engineering, SRE, Network Operations, and Baseball Operations. The ideal candidate is a hands-on technical leader who can balance day-to-day team management with a strategic focus on process improvement and service quality.

Responsibilities

• Directly manage a team of Technical Operations Analysts, including hiring, scheduling, performance reviews, and professional development
• Own shift scheduling and coverage planning to maintain 24/7 support operations, including nights and weekends
• Serve as the primary escalation point for complex or high-severity incidents affecting MLB's streaming platform
• Monitor overall service health across Media Pipeline, Consumer Streams, Platform Availability, CDNs/Traffic Steering, and Failover/Disaster Recovery domains
• Lead post-incident reviews and drive the identification of root causes, corrective actions, and systemic improvements
• Partner with SRE, Baseball Operations, Network Operations, and Media Product & Software Engineering to resolve recurring issues and close feedback loops
• Develop and refine team processes, runbooks, and escalation playbooks to improve response time and consistency
• Track and report on team KPIs including incident response time, resolution rate, and service availability metrics
• Foster a collaborative team culture focused on knowledge sharing, continuous learning, and high accountability

Qualifications & Skills

• Bachelor's degree in Computer Science, Information Technology, or equivalent field or work experience
• 4+ years of experience in technical support or operations roles, with a focus on streaming media products
• 1–2+ years in a lead or supervisory capacity managing technical teams, including shift-based or 24/7 environments
• Deep understanding of streaming technologies including CDNs, video QoS/QoE tooling, and media pipeline architecture
• Proven ability to manage escalations, coordinate cross-functional response, and drive incidents to resolution
• Strong written and verbal communication skills — able to represent technical context to both engineering teams and senior leadership
• Willingness to work in shifts, including nights and weekends, as part of a 24/7 support team

Salary Range: $90,000 - $125,000 (Base Salary + Bonus)

As a candidate for this position, your salary and related aspects of compensation will be contingent upon your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision. In addition to your salary, MLB believes in providing a competitive compensation and benefits package for its employees.

Top MLB Perks & Benefits

• Competitive Benefits Package
• Company 401K Contribution
• Paid Time Off and Holidays
• Paid Parental Leave
• Access to Free Tickets to Baseball Games & MLB.TV
• Discounts at MLB Store | MLBShop.com
• Employee Assistance Programs (EAP)
• Onsite/Online Training & Development Programs
• Tuition Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Pet Insurance

Major League Baseball’s Live Content Program is a premiere content creation program leading the way in content capturing and innovation among all professional sports leagues. The program consists of photographers, videographers, and editors who have a passion for not only capturing compelling content but being at the forefront with engaging with the next generation of baseball fans. This program provides young & professional creators an opportunity to continue their creative and visual career while also learning from the best content creators in sports. 

The Live Content Creator is a member of the Live Content team and is primarily responsible for capturing video and photo content using one’s personal professional cameras of on- and off-the-field baseball experiences for the league, club and player’s social needs. Beyond day-to-day coverage, content might be used for brand marketing campaigns, editorial pieces, and external stakeholders to further elevate the growth of baseball. 

This is a part-time, seasonal position covering MLB games and events in the assigned city, reporting back to the Live Content team based in New York City. 

The Live Content Creator Program requires the use of personal professional cameras.

This role requires night and weekends through the year and requires flexibility to be available on short notice. Potential travel opportunities. 

Qualifications & Skills

• 3+ years of professional quality photography and videography experience
• Experience with DSLR or mirrorless cameras in a sports environment
• Knowledge of social media platforms and what content works best on each
• Proficient understanding of viral content
• Familiarity with MLB and overall baseball current storylines
• Love for visual storytelling
• Conducts professionally on and off the field representing Major League Baseball
• Editing skills in Adobe Creative Suite, Final Cut or similar platforms is a plus
• Spanish-Language is a plus
• Interview experience is a plus
• A love for the game of baseball

Requirements

• Commits to work on assigned scheduled dates
• Follows directions from the Live Content Management team based in NY to understand daily needs, storylines and prepare for special requests from social platforms, marketing and league needs
• Attends home games/events within one’s market to capture pregame, in-game, and post-game content for both home and visiting teams, player marketing, and the league in photo/video formats to send over for real-time distribution
• Generates content primarily for game day but may also create content for marketing promotions and sponsorship activations on social and editorial platforms
• Produces content on a nightly basis and edits on tight deadlines
• Abides to MLB HR compliance policies

Pay Rate: $25.00 per hour

The actual offer will carefully consider a wide range of factors, including your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision

MLB is currently seeking part-time seasonal Gameday Monitors for the upcoming 2026 Major League Baseball season to provide quality assurance for live video and audio streams on MLB.TV. Ideal candidates will be available to work a minimum of 25 hours per week and must possess MLB’s core competencies in areas such as collaboration, communication, critical thinking and relationship management.

Please note, Gameday Monitors will work remotely and must have a keen attention to detail, strong writing skills and will need to be actively engaged with their teammates during each shift.

Responsibilities 

• Monitor assigned home and away broadcast feeds in accordance to the daily gameday schedule. These feeds include but are not limited to pre and post game shows, audio streams and regional broadcasts for each designated game
• Adhere to quality control guidelines and procedures without frequent supervision
• Communicate gameday related issues immediately to the appropriate teams
• Provide detailed reports that recap any issues that occurred during the game.

Requirements

• A flexible schedule tied to the Major League Baseball season with availability on nights, weekends, and holidays is a must
• A minimum of 25 hours per week is required for this position, no exceptions
• Reliable WiFi, stable hardwire and home broadband network connection is essential
• Ownership of at least 3 streaming devices such as a smart television, tablet, computer (PC and/or Mac), Apple or Android phone, Xbox, Playstation 5, Chromecast, etc. is preferred
• Excellent communication skills to relay any issues or troubleshooting concerns to the appropriate channels is required
• Ideal candidates are comfortable working in highly visible positions

Desired

• Familiar with MLB.com, MiLB.TV, MLB.TV, MLB At Bat and other streaming services
• Experienced with providing quality assurance in digital media roles
• Avid baseball viewers with a strong knowledge of the game are encouraged to apply
• Prior sports industry experience is a plus

Pay Rate: $18.00 per hour

The actual offer will carefully consider a wide range of factors, including your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision.

The Official Scorer makes and announces all game decisions involving judgment calls based on Rule 9 of the Official Baseball Rules, clarifying scoring rules interpretation to club and media personnel when necessary.  Approves the official game report transmitted to MLB’s Official Statistician (Elias Sports Bureau) post-game.

We are actively recruiting for the following markets:

• Atlanta, Denver, Detroit, Kansas City, Los Angeles, Miami, Phoenix, and Tampa Bay. 

Responsibilities

• Arrive at the ballpark no later than 60 minutes prior to the scheduled start time
• Collect rosters and other applicable information, test the press box microphone, and be set up before the first pitch
• Keep a detailed scorecard of the game, focusing on every pitch and play
• Make announcements as expected of the Official Scorer (i.e., time of first pitch, fielding credits, winning and losing pitchers, etc.)
• Coordinate with the MLB Stringer, alerting them of all in-game judgment calls before announcing as well as coordinating approval of the official post-game report prior to its transmission to the Official MLB statistician
• Communicate with MLB Official Scoring in-game support when needed via Slack
• Provide a post-game recap detailing Scoring decisions and other applications of Rule 9 of the MLB rulebook
• Participate with in-season training when necessary and reasonably required
• Routine day-to-day correspondence via email, Slack, voice call, and/or text message, to keep current with coverage schedules and other scheduled assignments
• Other game-day responsibilities during the regular season and/or Postseason as determined by the Official Scoring supervisor(s)

Qualifications & Skills

• Exceptional (and demonstrable) knowledge of the Official Baseball Rules, and especially Section 9 of OBR
• Candidate should be available to score 20-30 games per season
• Effectively utilize approved online tools designed to enhance performance and communication with essential game personnel
• Ability to clearly communicate information via press box mic, and to effectively clarify Official Scoring Rules and scoring decisions, when necessary, to club officials and others
• Demonstrate good judgment on applicable plays requiring decisions
• Attention to detail in keeping a scorecard and tracking game totals for each player and team
• Demeanor to accept constructive criticism and instruction, and patience to deal with critique of performance from various parties (i.e., clubs, players, media)
• Collaborative spirit with colleagues at MLB, other Official Scorers, team officials, and others
• At many games, the Official Scorer may be the most visible representative of MLB and needs to conduct him or herself with appropriate dignity
• Previous Official Scoring experience in professional or amateur baseball is strongly preferred, but not required

Pay: $35.00 per hour

The actual offer will carefully consider a wide range of factors, including your work experience, education, skills, and any other factors MLB considers relevant to the hiring decision.

There is a correspondence training program before working any games solo in the ballpark.

ONLY those who reply to this link will be considered, and due to volume, we may be unable to respond to all applicants.

MLB Voices is a Fellowship Program aimed to develop and grow the next generation of play-by-play talent in baseball, with a specific focus on elevating diverse voices within the game. In 2024, in an effort to broaden the voices delivering baseball to all fans and level the playing field, Major League Baseball, in collaboration with the Black Play-by-Play Grant & Scholarship Fund launched the MLB Voices Program.

Participants selected for this program will gain hands-on opportunities to call play-by-play for select MLB. Develops events. Additionally, they will benefit from mentorship and guidance from experienced voices in the baseball broadcasting industry. Over the course of the 10-month program, participants will exit with tangible copies of high-level television broadcast tape, enhancing their professional reels. They’ll also establish valuable connections within MLB, network with peers and MLB clubs at the Baseball Winter Meetings, and attend MLB All-Star Week, with shadowing opportunities and participation in key events like the HBCU Swingman Classic and the Futures Game.

Program Overview:

The program is a 10-month commitment and runs from February through November 2026.

Location:

This fellowship is remote and requires travel to MLB events.

MLB Events:

Fellows will have the opportunity to call games for MLB Develops events and the Arizona Fall League, as well as network with peers.

Training & Development:

Fellows will participate in an orientation and meet bi-monthly for programming sessions featuring guest speakers and covering topics such as:

• Program Expectations
• The Realities of Broadcasting
• Demo Building
• Navigating the Job Market
• Broadcast Preparation
• Self-Critique
• Social Media/Content

Fellows Will Receive:

• Mentorship from a network of baseball broadcasters with combined decades of experience
• Tape review with MLB-level broadcasters

Criteria:

• Black Play by Play Grant Fellow or MLB Develops alumni preferred
• College graduate
• Interested in pursuing a career in broadcasting
• Consent to MLB waivers, releases and background check

In honoring the legacy and career of Billy Bean, The Billy Bean Fellowship is designed to provide a focused post-graduate baseball operations experience to high-potential candidates for employment who may not have been identified by Clubs through traditional recruiting avenues. MLB expects one or more of the fellowships to be awarded to a military veteran. Former professional players are also encouraged to apply. 

 The Billy Bean Fellowship provides an intensive opportunity to gain exposure within various aspects of baseball operations (Major League operations, research and development, baseball analytics, player development, software engineering, etc.) for a period of up to 18 months. Selected Fellows will also have access to professional and career development sessions, speakers, and mentorship as part of this experience.  

Application Materials 

• Completed application
• Resume
• Personal Statement (share your story and how this Fellowship opportunity fits your aspirations, career objectives, desire for growth, etc.) 

 Please apply by Monday, November 3, 2025, to be considered for a Baseball Operations position at an MLB Club or MLB’s League Office. 

 For additional questions regarding the program, please contact us at billybeanfellowship@mlb.com. 

Thank you for your interest in the 2025 National Girls & Women in Sports Day Networking Event/Celebration at MLB's League Office in New York City. This event offers a unique opportunity to connect with approximately 75 female attendees, between the ages of 20 to 24,  who are eager to explore career paths in our industry.  We would love to stay connected with you!  

Please complete the following information and submit your resume. 

Major League Baseball in partnership with the Buck O’Neil Professional Scouts and Coaches Association is excited to launch the fifth edition of the MLB Scout and Coaching Development Program. The Scout Development Program will provide emerging talent with an opportunity to learn the basics of scouting and provide tools to enhance their existing experience to enter front office and scouting related roles.  The Scout Development Program will take place during the Arizona Fall League October 12-20, 2025. Travel, lodging, and a stipend will be provided by MLB for participants selected for this in-person experience (space is limited). Applicants should have an interest in pursuing scouting as a career or pursuing a career in baseball where scouting experience would be an asset.

Additionally, for the fourth consecutive year, MLB will host twelve selected coaching candidates aspiring to further advance their coaching abilities to participate in the Coaching Development Program (one week in length during the period of October 12-October 26). The program will provide the selected coaches with a week of on-field coaching experience with an assigned Arizona Fall League team. There will also be opportunity to gain coaching experience with teams in Phoenix, Arizona during their fall programming (Bridge League, Instructional League, etc.). Prior to the start of the Coaching Development Program, all coaching development program participants will attend virtual development training sessions prior to arriving in Arizona. Former players and current coaches at the collegiate level are encouraged to apply. 

Travel, lodging, and a stipend will be provided by MLB for participants selected for this in-person experience. Applicants should have an interest in pursuing scouting or coaching as a career or pursuing a career in baseball where scouting or coaching experience would be an asset.

MLB has also made a concerted effort to engage former players (MLB, MiLB) and players participating within MLB Partner Leagues (American Association, Atlantic League, Frontier League, and Pioneer League), so all players from these respective leagues are encouraged to apply. 

The deadline for applications is September 12, 2025, and applicants are encouraged to apply ASAP to potentially engage with staff involved in the selection process.