Mitratech
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At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
Job Overview:
We are looking for an experienced and passionate DevOps & SRE Manager to lead our DevOps and Site Reliability Engineering teams. The ideal candidate will be responsible for building and maintaining scalable, reliable, and high-performing infrastructure and operational processes. As a DevOps & SRE Manager, you will play a key role in ensuring our development, deployment, and operational practices align with industry standards while fostering a culture of automation and continuous improvement.
Key Responsibilities:
Leadership & Team Management:
- Lead, mentor, and develop a team of DevOps engineers and SREs to drive innovation and operational excellence.
- Build a collaborative and inclusive team culture focused on delivering high-quality services.
- Establish and track goals for your team to align with business objectives.
Infrastructure Automation & Scalability:
- Design, implement, and manage highly available and scalable cloud infrastructure (AWS, Azure, or OCI). OCI Experience preferred
- Oversee the implementation of Infrastructure as Code (IaC) tools (e.g., Terraform, Bicep, Ansible etc) to automate provisioning and configuration.
- Identify and address bottlenecks in deployment pipelines and infrastructure performance.
Site Reliability Engineering:
- Lead efforts to define and maintain Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets.
- Drive incident management processes to quickly detect, mitigate, and resolve issues while ensuring post-mortem analyses for continuous improvement.
- Optimize and enhance monitoring, logging, and alerting systems (e.g., Datadog, Splunk, Prometheus, Grafana, ELK stack).
Continuous Integration and Continuous Deployment (CI/CD):
- Establish and refine CI/CD pipelines to ensure smooth software releases with minimal/zero downtime.
- Collaborate with development teams to implement DevOps best practices and ensure code quality, security, and performance.
Security & Compliance:
- Implement and oversee security best practices in DevOps and operational workflows, including secrets management, vulnerability scans, and automated patching.
- Ensure compliance with relevant regulations and standards (e.g., SOC2, ISO 27001).
Collaboration & Communication:
- Work cross-functionally with product, engineering, and operations teams to ensure alignment on goals and priorities.
- Provide regular updates to stakeholders on system health, incidents, and improvement initiatives.
Cost Optimization:
- Analyze cloud and infrastructure costs, identify opportunities for savings, and implement cost optimization strategies.
- Manage budgets and vendor relationships for tools and services used by the team.
Qualifications:
Education:
- Bachelor’s degree in Computer Science, Engineering, or a related field. A Master’s degree is a plus.
Experience:
- Proven experience managing DevOps or SRE teams in fast-paced environments.
- Hands-on expertise in cloud platforms (AWS, Azure, OCI, GCP) and containerization technologies (Docker, Kubernetes).
- Deep understanding of software development lifecycle (SDLC) and Agile practices.
- Track record of driving operational efficiency, incident resolution, and automation.
Technical Skills:
- Expertise in CI/CD tools (e.g., Jenkins, CircleCI, Azure DevOps).
- Experience operating in Kubernetes platforms like AKS, EKS, or similar.
- Experience using managed languages such as Python, Go, C#, Java, or similar.
- Experience designing tooling to simplify the operational management of SaaS/PaaS systems.
- Experience with monitoring and observability tools (e.g., Prometheus, Splunk, New Relic, Datadog, ELK Stack).
- Strong knowledge of infrastructure-as-code tools (e.g., Terraform, Bicep, CloudFormation).
Soft Skills:
- Excellent leadership and people management abilities.
- Strong problem-solving skills and attention to detail.
- Exceptional communication skills to collaborate across teams and with stakeholders.
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
Ready to apply?
Apply to Mitratech
At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!
Job Overview
The Tier II Technical Support Engineer will provide the second-line of support to our customers, partners and consultants. They will collaborate closely with our worldwide team of skilled Support Engineers and Developers to rapidly resolve software issues and quickly address customer requests. Technical Support Engineers will have the opportunity to build their technical skills and the ability to learn a wide range of technologies related to Application Servers, Database Servers and Reporting components. Successful candidates must possess excellent communication, analytical and problem solving skills along with a strong technical acumen to deliver the highest level of problem resolution and service excellence.
Essential Duties & Responsibilities:
- Provide assistance to customers, consultants and partners on the usage of Mitratech products through our customer support portal, email, chat and phone
- Troubleshoot issues through reproducing the problem and determine resolution
- Triage newly reported problems, assign proper severity and work to identify a resolution
- Update the ticket tracking system to provide accurate and current status of support issues
- Create Knowledge-base articles regularly to expand self-help tools for customers and internally
Qualifications:
- 2+ years of experience working with enterprise software applications in support, development/QA, services or similar technical role
- Experience writing SQL queries required
- Experience working with Java/J2EE applications required
- Experience working with Application Servers such as Tomcat, Weblogic and/or WebSphere preferred
- Experience with performance tuning of applications or databases preferred
- Experience with relational databases including Oracle and/or SQL Server preferred but not required
- Experience with Windows and/or Unix operating systems
- Experience with Business Objects or any Business Intelligence technology preferred but not required
- Excellent organizational, customer relationship, verbal and written communication skills
- Highly dependable and professional
- Excellent problem solving and listening skills
- Highly motivated, self-starter with a positive attitude
Education
- Bachelor or Master of Science in Computer Science/Engineering or relevant experience required.
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
Ready to apply?
Apply to Mitratech
At Mitratech, we are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.
For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.
As we continue to grow, we’re always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work
Key Responsibilities
- Design, develop, test, and deploy Domino applications using LotusScript, XPages, Java and Domino Designer.
- Analyse functional and technical requirements and translate them into robust application designs.
- Maintain and enhance existing client applications, ensuring performance, security, and scalability.
- Work closely with clients and stakeholders to gather requirements and provide technical solutions.
- Use Team Studio for version control, code management, and team collaboration.
- Support application documentation, deployment, and troubleshooting activities.
Required Skills & Experience
- Significant experience with HCL Domino development and support
- Strong analytical and problem-solving skills
- Experience working under minimal technical guidance
- Proficient in Lotusscript, XPages, SSJS and Java
- Experience with web service client configuration and integration within Domino
- Solid understanding of Domino design elements (forms, views, agents, profiles, etc.) and their behaviour during design replacement or updates.
- Familiarity with Domino's access control and security model
Nice to have:
- Considerable knowledge in installing, configuring, and troubleshooting of Domino environments
- Exposure to Java Server Faces (JSF).
- Familiarity with Apache Server, MySQL, and Java 8 or later.
- Experience working in Agile or hybrid Agile environments.
We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.
Ready to apply?
Apply to Mitratech