Responsibilities

• Answer incoming phone calls, make outbound calls
• Direct calls to correct locations/staff members when necessary
• Register new patients and become familiar with insurance and referrals
• Schedule all types of appointments
• Respond to online inquiries and monitor voicemail
• Answer general questions about Miller Vein
• Create amazing patience experience through excellent customer service

POSITION SUMMARY 

The Human Resources Manager serves as the strategic HR partner for a growing multi-site vein and vascular practice. This position is responsible for the full spectrum of human resources functions across all clinic locations, including talent acquisition, employee relations, compliance, compensation and benefits administration, performance management, and staff development. The HR Manager works closely with site managers, and executive leadership to foster a high-performing, patient-centered workforce aligned with the practice’s clinical standards and organizational values. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Talent Acquisition & Onboarding 

• Manage end-to-end recruitment for clinical and administrative roles across all practice locations, including phlebotomists, medical assistants, ultrasound technologists, nurse practitioners, and front-office staff. 

• Develop and maintain standardized onboarding programs that incorporate clinical orientation, compliance training, and site-specific protocols. 

• Partner with site leads and medical directors to forecast staffing needs and maintain adequate coverage across locations. 

• Build and manage relationships with staffing agencies, healthcare job boards, and educational institutions as talent pipelines. 

Employee Relations & Engagement 

• Serve as the primary point of contact for employee relations matters, conducting impartial investigations and recommending appropriate resolutions. 

• Develop and implement employee engagement initiatives to promote retention, morale, and a positive workplace culture across all sites. 

• Facilitate regular feedback channels, including stay interviews, employee surveys, and exit interviews, to identify trends and areas for improvement. 

• Provide coaching and guidance to managers and supervisors on HR best practices, performance conversations, and team dynamics. 

Compliance & Employment Law 

• Ensure practice-wide compliance with federal, state, and local employment laws, including FMLA, ADA, FLSA, HIPAA, OSHA, and applicable healthcare regulations. 

• Maintain accurate and confidential personnel records in accordance with legal requirements and organizational policies. 

• Develop, update, and communicate HR policies, procedures, and the employee handbook across all sites. 

• Monitor legislative changes affecting healthcare employment and advise leadership on necessary policy or operational adjustments. 

• Partner with legal counsel as needed for complex employee matters, EEOC inquiries, or regulatory audits. 

Compensation, Benefits & Payroll Coordination 

• Administer and communicate employee benefits programs including health, dental, vision, life insurance, and retirement plans. 

• Support the annual benefits renewal process, including plan evaluation, vendor negotiations, and open enrollment communications. 

• Maintain compensation structures consistent with healthcare industry benchmarks, ensuring internal equity across sites. 

• Completes payroll ensuring accurate and timely processing of time and attendance, PTO, and wage changes. 

Performance Management & Development 

• Oversee the practice’s performance review cycle, ensuring timely completion, calibration, and documentation across all locations. 

• Identify training needs and coordinate professional development resources for clinical and non-clinical staff. 

• Support succession planning and career pathing discussions with managers and high-potential employees. 

• Administer performance improvement plans (PIPs) and corrective action processes in a consistent, legally sound manner. 

Multi-Site Operations & HR Systems 

• Travel regularly to clinic locations to maintain visibility, build relationships, and ensure consistent HR practices across sites. 

• Manage and optimize the HRIS (Human Resources Information System) to support accurate reporting, employee data management, and operational efficiency. 

• Develop HR metrics dashboards to track key indicators including turnover, time-to-fill, absenteeism, and headcount by site. 

• Collaborate with site managers to address location-specific HR challenges while maintaining enterprise-wide consistency. 

QUALIFICATIONS 

Education 

• Bachelor’s degree in Human Resources, Business Administration, Healthcare Administration, or a related field required. 

• Master’s degree (MBA, MHA, or MHRM) preferred. 

Experience 

• Minimum of 5 years of progressive HR experience, including HR management, with at least 1–2 years in a multi-site or multi-location healthcare setting. 

• Experience in a specialty medical practice, ambulatory surgery center, or vascular/vein clinic strongly preferred. 

• Demonstrated experience managing full-cycle recruitment for clinical roles including physicians. 

• Prior experience with HRIS platforms (e.g., ADP, Paylocity, UKG, Rippling, or equivalent). 

Certifications 

• PHR, SHRM-CP, or equivalent HR certification preferred; candidates actively pursuing certification are encouraged to apply. 

Knowledge, Skills & Abilities 

• Strong working knowledge of federal and state employment law and healthcare-specific regulatory requirements. 

• Exceptional interpersonal and communication skills with the ability to interact effectively with clinical staff, administrative teams, and executive leadership. 

• High degree of discretion, professionalism, and integrity when handling confidential and sensitive information. 

• Proven ability to manage competing priorities and drive results in a fast-paced, multi-location environment. 

• Proficiency in Microsoft Office Suite; strong analytical and reporting skills. 

• Willingness and ability to travel between clinic locations as required (up to 40%). 

WORKING CONDITIONS 

This position operates primarily in a clinical office environment. The HR Manager will be required to travel regularly between practice locations. Some evening or weekend availability may be necessary to support staff meetings, recruitment events, or time-sensitive HR matters. The role requires prolonged periods of sitting, computer use, and occasional lifting of materials up to 20 lbs. 

COMPENSATION & BENEFITS 

• Competitive base salary commensurate with experience and market benchmarks. 

• Annual performance-based bonus. 

• Comprehensive medical, dental, and vision insurance. 

• 401(k) retirement plan with employer match. 

• Paid time off, paid holidays, and continuing education allowance. 

• Mileage reimbursement for inter-site travel.