Job Summary:

The Program Manager, Client Relationship Expansion is a hands-on operator responsible for the curriculum, infrastructure, and operational discipline that allow the firm's Relationship Expansion programs to run at scale. The role owns coaching module development, field interaction tracking, Business Insights partnership, and the integration of advisor platforms with the program's advisor behavior standards. The Program Manager links the field team to the dedicated Business Insights analyst, ensuring reporting is timely, relevant, and translated into program action. Approximately 75% of this role is program operations and build; 25% is direct collaboration with the field team and cross-functional partners.

• Essential Job Functions for this role include:

Curriculum Development & Content Management

•         Build and maintain coaching modules, advisor field guides, and program playbooks across all four Relationship Expansion offerings — translating advisor behavior standards into structured, repeatable learning content.

•         Own version control and distribution of program materials; ensure content is current, accurate, and field-ready.

•         Develop and iterate on advisor-facing tools, including conversation frameworks, opportunity one-pagers, and session preparation guides.

•         Support onboarding content for M&A-integrated advisors entering Relationship Expansion programs.

Field Interaction Tracking & Pipeline Support

•         Manage the record of advisor and Managing Partner engagements across active markets — session notes, follow-ups, and outcomes — ensuring continuity between touchpoints.

•         Prepare advisor session briefs for the Senior Director and Director of Field Development, compiling opportunity data, practice context, and prior session notes.

•         Maintain engagement logs and pipeline status across markets; surface patterns and gaps to the field team on a regular cadence.

•         Coordinate scheduling and logistics for market activation sessions across all three divisions.

Business Insights Partnership & Reporting

•         Serve as the primary liaison between the field team and the Business Insights analyst dedicated to SOW and Relationship Expansion reporting.

•         Define reporting needs with the BI analyst; interpret opportunity data and translate it into actionable intelligence for the Senior Director and Director of Field Development.

•         Manage delivery of scheduled and ad hoc program reporting — including market engagement health, pipeline volume, conversion tracking, and advisor activity.

•         Identify reporting gaps or data quality issues affecting program decisions and escalate to the BI analyst with clear requirements.

Platform Integration & Tools

•         Ensure Opportunity Engine 2.0 and Aspen enhancements align with the program's advisor behavior standards — so platform updates reinforce the approach rather than create friction.

•         Serve as the program team's point of contact for advisor-platform integration questions, coordinating with the technology team as needed.

•         Maintain and iterate HTML-based field tools (intake forms, market view tools, session trackers) used by the field team.

•         Identify opportunities to improve the advisor and Managing Partner experience through better tool design or platform integration.

Program Improvement & Operations

•         Capture learnings from field interactions, identify patterns across markets, and drive continuous improvement of program materials and activation approach.

•         Document program processes and maintain operational runbooks so the program can scale without relying on knowledge held by any single individual.

•         Support the Senior Director in preparing internal communications, leadership updates, and program performance summaries.

Knowledge, Skills, and Abilities:

•     Experience: 3–5 years in program management, financial services operations, advisor enablement, or a related field. Experience supporting a field-facing team or advisor development program strongly preferred.

•     Content Development: Demonstrated ability to build structured learning content, playbooks, or program curricula. Strong written communication — able to translate complex advisory concepts into clear, field-ready language.

•     Data & Reporting: Comfortable working with BI outputs and reporting tools. Able to interpret opportunity data and translate it into program recommendations. Power BI experience a plus.

•     Platform Familiarity: Experience with advisor platforms such as eMoney, Aspen, or Salesforce-adjacent tools preferred. Comfort with web-based tools; HTML or structured content familiarity a plus.

•     Organizational Skills: Highly detail-oriented and systems-driven. Manages multiple active markets and workstreams without losing accuracy or follow-through.

•     Collaboration: Effective cross-functional partner — able to work across BI, technology, and field teams with clarity and accountability.

•     Adaptability: Comfortable in a growing, evolving program environment where processes are still being built. Ownership mindset — sees gaps and closes them without being asked.

•     Education: Bachelor's degree from an accredited institution required.

Work Schedule:

This professional role requires availability during standard business hours of Monday through Friday from 8AM to 5PM.  At times, the role may have early or late hours to meet business tasks and deadlines for external and internal client needs.    

All roles classified as a non-exempt are required to record working time into the timekeeping system daily at the start and end of each workday plus a 30-minute unpaid lunch period.

Working Conditions:

This position may be in a professional office environment or a dedicated home office workspace which is free of interruptions.  Whether position is in a dedicated office space or home office workspace, basic technology needs will be provided to satisfy position requirements.  Routinely sitting and standing for periods of time. No heavy lifting over 10 lbs.

Job Summary:

The Director, Client Relationship Expansion is a senior field practitioner who delivers Mercer Advisors' Client Relationship Expansion programs directly to advisors and Managing Partners across assigned markets. The role owns advisor coaching, market activation, and Managing Partner engagement, and supports the program's scale across all three divisions. The Director leads full activation cycles independently, embeds in market leadership cadences, and applies the firm's advisor behavior standards in every engagement. Approximately 75% of this role is advisor-facing field delivery; 25% is program design, messaging, and strategic initiative support.

Essential Job Functions for this role include:

Market Activation & Advisor Engagement

• Lead full Relationship Expansion activation cycles in assigned markets — from Managing Partner partnership and practice diagnostic through advisor discovery, pipeline development, and close.
• Serve as the primary field presence across the Relationship Expansion program portfolio, including Workshops, Direct Opportunity Support, and 1:1 and Small Group Activation Coaching.
• Partner with the Senior Director on Market Plans, supporting diagnostic and strategic planning conversations with Managing Partners and Team Leaders.
•  Build direct working relationships with Managing Partners and Relationship Managers; embed in their team cadences without requiring Senior Director presence.

Advisor Coaching & Development

• Deliver 1:1 coaching, group education sessions, and office hours across active markets; build advisor confidence and held-away conversation habits through structured, repeated engagement.
• Apply the firm's advisor behavior standards in every coaching engagement, translating program content into practical advisor action.
• Coach advisors on share of wallet dynamics, held-away asset conversations, and opportunity-specific language across Outside Assets, Account Bridge, Excess Cash, and Concentrated Positions.
• Track advisor progress and surface patterns in confidence, objection handling, and pipeline conversion to inform program iteration.

Program Strategy & Continuous Improvement

• Contribute to program design, coaching module development, and field messaging — bringing direct field observation to the Senior Director and Program Manager to sharpen materials and approach.
• Participate in weekly pipeline reviews with Managing Partners; provide market-level engagement reporting to the Senior Director.
• Identify friction points in advisor activation and recommend process or content improvements.
• Support onboarding of M&A-integrated advisors into Relationship Expansion programs and advisor behavior standards.

Knowledge, Skills, and Abilities:

• Experience: 7–12 years in wealth management, advisor coaching, field enablement, or advisor-facing consulting. Prior experience leading coaching programs or structured advisor development initiatives strongly preferred.
• Credentials: CFP® or equivalent professional credential preferred. Demonstrated credibility with HNW advisors and firm leadership — not an L&D or training generalist background.
• Subject Matter Expertise: Strong working knowledge of share of wallet concepts, held-away asset dynamics, and the mechanics of relationship expansion conversations across opportunity types.
• Communication: Exceptional verbal communication and facilitation skills. Comfortable leading sessions with experienced advisors, Managing Partners, and Relationship Managers without a script.
• Platforms: Familiarity with eMoney, Salesforce-adjacent tools, and Aspen preferred. Comfortable with analytics and pipeline tracking tools.
• Adaptability: Thrives in a fast-paced, field-facing role. Moves between strategic program contributions and direct advisor delivery without losing effectiveness in either.
• Travel: Willingness to travel to field markets as required for activation engagements.
• Education: Bachelor's degree from an accredited institution required.

Work Schedule:

This professional role requires availability during standard business hours of Monday through Friday from 8AM to 5PM.  At times, the role may have early or late hours to meet business tasks and deadlines for external and internal client needs.    

All roles classified as a non-exempt are required to record working time into the timekeeping system daily at the start and end of each workday plus a 30-minute unpaid lunch period.

Working Conditions:

This position may be in a professional office environment or a dedicated home office workspace which is free of interruptions.  Whether position is in a dedicated office space or home office workspace, basic technology needs will be provided to satisfy position requirements.  Routinely sitting and standing for periods of time. No heavy lifting over 10 lbs.