Mattermost is seeking a fully remote US Defense Software Engineering Lead anywhere in the United States to lead a small, agile development team dedicated to building mission-critical capabilities on top of the Mattermost platform for US national security customers. You will sit at the intersection of product delivery, customer partnership, and engineering excellence — translating the complex operational needs of defense users into software that works reliably in the most demanding environments on earth.

This is not a role for a detached manager. You will be hands-on, customer-facing, and deeply invested in the US national security mission. You'll collaborate closely with customers and forward-deployed engineers to gather requirements from the field, then translate those requirements back to your product engineering team to drive delivery. You will own the full stack — from architecture decisions to shipping — and set the bar for quality, velocity, and accountability.

Do you thrive in high-stakes environments where the software you build genuinely matters? Are you energized by leading focused, high caliber engineers and working directly alongside the customers who depend on your work? Do you embrace AI as a force-multiplier for engineering productivity? If so, we want to hear from you.

What You'll Do

• Work remotely and autonomously within a distributed, global team — you'll own your work and stay closely connected across time zones.
• Lead, mentor, and grow a small, agile full-stack engineering team focused on delivering product capabilities tailored to US national security customers on top of the Mattermost platform.
• Own the end-to-end engineering delivery lifecycle: requirements, architecture, development, testing, and release.
• Collaborate with customers and forward-deployed engineers to capture requirements directly from the field and translate them into well-scoped, executable engineering work for the core team.
• Interface directly and professionally with US national security customers — building trust, managing expectations, and communicating technical trade-offs clearly to non-engineers.
• Partner with product and design stakeholders to define roadmaps that balance customer needs, platform constraints, and strategic priorities.
• Maintain a full-stack technical perspective, contributing to architecture decisions across frontend, backend, and infrastructure layers.
• Establish and uphold engineering standards for code quality, security, testing, and documentation appropriate for a defense-grade software environment.
• Champion the adoption of AI-powered development tools (e.g., Cursor, Claude, GitHub Copilot) across the team to accelerate velocity and automate repetitive engineering tasks.
• Actively manage team health: conduct regular 1:1s, identify growth opportunities, address blockers, and foster a culture of ownership and psychological safety.
• Participate in technical hiring and onboarding to expand the team as the mission scales.
• Provide accurate effort estimates, status updates, and risk assessments to leadership and program stakeholders on a regular cadence.

What We're Looking For

Required Qualifications

• BS in Computer Science, Computer Engineering, or related field/experience.
• 5+ years of professional software engineering experience, including 2+ years in an engineering management or tech lead role.
• Proven full-stack product development experience — comfortable owning decisions across frontend (e.g., React) and backend (e.g., Go, Node.js) layers.
• Demonstrated ability to lead small, agile teams in a fast-paced, high-accountability environment.
• Experience interfacing directly with customers or end users in a technical capacity — able to listen, synthesize, and communicate complex technical concepts clearly to non-engineers.
• Strong written and verbal communication skills for collaborating across distributed, remote teams and presenting to senior stakeholders.
• Proficiency with AI/LLM development tools (e.g., Cursor, GitHub Copilot, Claude) with a genuine commitment to integrating them into daily engineering workflows.
• US citizenship is required. This role may require the ability to obtain and maintain a US government security clearance in the future. Applicants must reside in the United States.
• Applicants must meet eligibility requirements for access to export-controlled information as defined by US export control laws, including EAR and ITAR.
• Strong personal alignment with the US national security mission and the communities it serves.
• Travel 1-2 weeks per quarter.

Clearance Requirements

• Must be eligible to obtain and maintain a U.S. security clearance
• Active Secret clearance preferred; TS/SCI is a plus

Preferred Qualifications

• Previous experience working with or for the US Department of Defense (DoD), defense contractors, or the intelligence community.
• Familiarity with defense-specific software environments, including DDIL (Disconnected, Denied, Disrupted, Intermittent, and Limited) network conditions.
• Experience working fully remotely with distributed, global teams.
• Background building secure, compliant software for government or regulated industries.
• Experience hiring, growing, and retaining exceptional engineering talent in a remote environment.
• Prior work in open-source projects or platform-level software development.
• Contributions to Mattermost or similar collaboration/communications platforms.

Why Mattermost

Mattermost is uniquely positioned at the intersection of secure collaboration, mission software, and defense modernization. This role offers the opportunity to shape and scale Mattermost's presence within one of the largest and most strategic branches of the U.S. Department of Defense.

If you thrive in complex environments, understand how mission outcomes drive technology adoption, and want to sell software that matters—we'd love to hear from you.

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Mattermost is looking for a Senior React Platform Engineer to help us redefine the limits of web application performance and reliability. You will join the Core Web team to lead the evolution of our web architecture, shared libraries, and networking strategies.

Your work sits at the intersection of modern frontend infrastructure and extreme environment resilience. You’ll be responsible for ensuring that our web platform is both a joy for developers to build on and a reliable tool for users in the most challenging network conditions—specifically DDIL (Disconnected, Denied, Disrupted, Intermittent, and Limited) environments. This isn't just about building features; it's about building the engine that powers them.

Do you have a passion for designing and developing high-impact products? Do you want to work with a well-oiled, collaborative, and highly senior team? Do you want to make an impact on open source? Help us build and grow one of the largest React and Go open-source projects.

Responsibilities Include:

• Implement secure communication features and real-time messaging capabilities optimized for high-latency or disrupted network conditions
• Optimize web application performance, including bundle size, initial load time, runtime memory usage, and asset delivery pipelines
• Design and maintain shared React component libraries and architectural patterns to ensure platform-wide consistency and scalability
• Collaborate with backend engineers to integrate web apps with APIs and ensure smooth data synchronization under constrained or intermittent network environments
• Contribute to Mattermost's open-source React codebase, sharing platform-level and resilience-focused solutions with the broader developer community
• Work with product managers and designers to translate user requirements into technical solutions and prototypes, with a focus on graceful degradation and resilience
• Implement comprehensive testing strategies including unit tests and automated end-to-end testing (e.g., Cypress or Playwright) under simulated network stress
• Debug and resolve web-specific issues across different browsers, platforms, and operating system versions.
• Participate in code reviews and provide mentorship to colleagues on React best practices, platform standards, and resilient architecture
• Proactively master and integrate the latest advancements in AI and LLM-powered development tools (e.g., Cursor, Claude, GitHub Copilot) to accelerate engineering velocity, automate repetitive platform tasks, and establish best-in-class AI-assisted workflows

 Requirements:

• BS in Computer Science, Computer Engineering, or related field/experience
• 5+ years of professional experience developing mobile applications with React
• Strong proficiency in JavaScript/TypeScript and React ecosystem including hooks, state management, and component architecture
• Deep understanding of Browser Networking (WebSockets, HTTP/2) and how to architect applications for high-latency, packet loss, or unstable connections
• Proficiency with AI/LLM tools to improve and accelerate development
• Experience with state management libraries (Redux, Zustand, or similar) and async data handling
• Familiarity with web app testing frameworks and debugging tools for React applications
• Strong problem-solving skills and ability to work independently in a remote, distributed team environment
• Excellent written and verbal communication skills for collaborating across time zones
• For candidates residing in the U.S.: This role may require the ability to obtain and maintain a U.S. government security clearance in the future. As such, U.S. applicants must be U.S. citizens and eligible under applicable clearance requirements.
• Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR.

Preferences

• Previous experience building end user products for enterprises or security-focused users
• Contributions to open-source projects
• Knowledge of accessibility standards and implementing inclusive web experiences
• Has worked fully remotely with global teams
• Expertise in defense, intelligence, or security-focused workflows

Compensation:
Mattermost takes a market-based approach to pay. Actual compensation may vary based on location, skills, experience, qualifications, and market conditions. U.S. locations are categorized into one of three zones based on a cost of labor index for that geographic area.

• Zone A: $191,111 – $258,562
• Zone B: $181.556– $245,634
• Zone C: $172,000 – $232,706

These ranges may be updated in the future. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and work location.

Mattermost Federal | TS/SCI Environments

Mattermost Federal builds secure collaboration platforms used by U.S. defense, intelligence, and national security organizations operating in the most demanding environments in the world.

We are looking for Forward Deployed Engineers (FDEs) who want to solve real operational problems alongside mission teams. In this role you will work directly with operators, analysts, and engineers to deploy and build systems that are used every day in mission environments.

This is not a traditional engineering role. You will operate close to the mission, often inside classified environments, working through ambiguity and building solutions that have immediate operational impact.

The problems you will work on here are hard, ambiguous, and consequential.

What You’ll Do

Forward Deployed Engineers operate at the intersection of engineering, operations, and mission execution.

You will:

• Work directly with defense and intelligence organizations to understand operational problems
• Deploy and integrate Mattermost in classified and mission-critical environments
• Build plugins, integrations, and automations that enable operational workflows
• Prototype new capabilities quickly and iterate based on operator feedback
• Debug complex systems operating in constrained environments
• Help shape the evolution of the Mattermost platform based on mission needs

You will move between writing code, deploying infrastructure, and working directly with operators, often within the same week.

Travel is typically approximately one week per month onsite with customers.

Commitment to the Mission

Forward Deployed Engineers at Mattermost Federal are mission partners, not external vendors.

Our customers operate in environments where coordination and decision speed matter. FDEs work side-by-side with mission teams to deliver systems that improve operational outcomes.

We are looking for engineers who:

• Care deeply about supporting national security missions
• Take ownership of outcomes, not just code
• Are comfortable operating in classified environments
• Thrive when solving complex problems with limited information

AI-Forward Engineering

Mattermost Federal is aggressively adopting AI-enabled workflows across mission operations.

FDEs will be among the first engineers deploying and operationalizing AI capabilities in secure environments.

You will help build and deploy systems such as:

• AI agents that summarize operational channels and generate SITREPs
• AI-assisted mission timelines and decision logs
• Knowledge retrieval across operational history
• AI tools that help operators understand fast-moving mission data

We are looking for engineers who are excited about experimenting with AI capabilities while maintaining mission-grade security and reliability.

What We Look For

• Strong engineering ability (Go, Python, TypeScript, or similar)
• Comfort working across the full stack from infrastructure to applications
• Ability to solve open-ended technical problems
• Strong communication skills with both engineers and operators
• Willingness to travel ~1 week per month

Ideal Background

• Experience working with DoD, IC, or national security organizations
• Experience deploying systems in secure or classified environments
• Familiarity with Kubernetes, distributed systems, and APIs
• Experience building integrations or operational tooling

Security Requirements

• U.S. Citizenship required: For candidates residing in the U.S.: This role may require the ability to obtain and maintain a U.S. government security clearance in the future. As such, U.S. applicants must be U.S. citizens and eligible under applicable clearance requirements.  
• Active TS/SCI clearance preferred or ability to obtain one
• Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR. 

Why This Role Exists

The best software is built close to the problem.

Forward Deployed Engineers at Mattermost Federal work directly with the people using the systems we build. You will see problems firsthand, build solutions quickly, and deploy them into environments where reliability, security, and speed matter.

If you want to build systems used in real missions and work directly with the people who depend on them, this role is for you.

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Mattermost Federal | TS/SCI Environments

Mattermost Federal builds secure collaboration platforms used by U.S. defense, intelligence, and national security organizations operating in the most demanding environments in the world.

We are looking for Forward Deployed Engineers (FDEs) who want to solve real operational problems alongside mission teams. In this role you will work directly with operators, analysts, and engineers to deploy and build systems that are used every day in mission environments.

This is not a traditional engineering role. You will operate close to the mission, often inside classified environments, working through ambiguity and building solutions that have immediate operational impact.

The problems you will work on here are hard, ambiguous, and consequential.

What You’ll Do

Forward Deployed Engineers operate at the intersection of engineering, operations, and mission execution.

You will:

• Work directly with defense and intelligence organizations to understand operational problems
• Deploy and integrate Mattermost in classified and mission-critical environments
• Build plugins, integrations, and automations that enable operational workflows
• Prototype new capabilities quickly and iterate based on operator feedback
• Debug complex systems operating in constrained environments
• Help shape the evolution of the Mattermost platform based on mission needs

You will move between writing code, deploying infrastructure, and working directly with operators, often within the same week.

Travel is typically approximately one week per month onsite with customers.

Commitment to the Mission

Forward Deployed Engineers at Mattermost Federal are mission partners, not external vendors.

Our customers operate in environments where coordination and decision speed matter. FDEs work side-by-side with mission teams to deliver systems that improve operational outcomes.

We are looking for engineers who:

• Care deeply about supporting national security missions
• Take ownership of outcomes, not just code
• Are comfortable operating in classified environments
• Thrive when solving complex problems with limited information

AI-Forward Engineering

Mattermost Federal is aggressively adopting AI-enabled workflows across mission operations.

FDEs will be among the first engineers deploying and operationalizing AI capabilities in secure environments.

You will help build and deploy systems such as:

• AI agents that summarize operational channels and generate SITREPs
• AI-assisted mission timelines and decision logs
• Knowledge retrieval across operational history
• AI tools that help operators understand fast-moving mission data

We are looking for engineers who are excited about experimenting with AI capabilities while maintaining mission-grade security and reliability.

What We Look For

• Strong engineering ability (Go, Python, TypeScript, or similar)
• Comfort working across the full stack from infrastructure to applications
• Ability to solve open-ended technical problems
• Strong communication skills with both engineers and operators
• Willingness to travel ~1 week per month

Ideal Background

• Experience working with DoD, IC, or national security organizations
• Experience deploying systems in secure or classified environments
• Familiarity with Kubernetes, distributed systems, and APIs
• Experience building integrations or operational tooling

Security Requirements

• U.S. Citizenship required: For candidates residing in the U.S.: This role may require the ability to obtain and maintain a U.S. government security clearance in the future. As such, U.S. applicants must be U.S. citizens and eligible under applicable clearance requirements.  
• Active TS/SCI clearance preferred or ability to obtain one
• Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR. 

Why This Role Exists

The best software is built close to the problem.

Forward Deployed Engineers at Mattermost Federal work directly with the people using the systems we build. You will see problems firsthand, build solutions quickly, and deploy them into environments where reliability, security, and speed matter.

If you want to build systems used in real missions and work directly with the people who depend on them, this role is for you.

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Mattermost is seeking a Senior Account Executive – Federal (Navy Focus) to own and expand one of our most strategic territories, centered on the United States Navy. This is a quota-carrying individual contributor role focused on strategic selling, renewal expansion, and net-new growth across the Navy ecosystem—spanning commands, program offices, and the supporting contractor ecosystem across NAVAIR, NAVSEA, SPAWAR/PEO C4I, NAVWAR, ONR, BUMED, and more.

The ideal candidate brings deep Navy domain expertise, established relationships across acquisition and mission stakeholders, and proven experience working with Federal Systems Integrators (FSIs) to accelerate program-level adoption. This is a high-impact, high-visibility role reporting directly to the VP of Federal Sales.

What You'll Do

Own and Grow the Navy Territory

• Serve as the primary seller responsible for Mattermost's Navy business across commands, N-codes (N2/N6), PEO organizations, program offices, and mission-aligned stakeholders.
• Develop and execute multi-year account strategies aligned to Navy modernization and mission priorities.
• Expand Mattermost's footprint across additional commands and programs through strategic penetration and executive alignment.
• Identify, qualify, and advance pipeline across Navy commands, program offices, and associated systems integrators and prime contractors.
• Track Navy IT modernization initiatives, budget cycles, and acquisition strategies to anticipate and shape opportunities ahead of the competition.

Drive Strategic Renewals and Expansion

• Maintain executive ownership of large-scale renewals and expansion motions across the territory.
• Partner closely with an Account Manager who supports renewal execution, while retaining accountability for strategic renewal outcomes.
• Identify cross-program expansion opportunities within existing deployments.

Close Complex Enterprise SaaS Transactions

• Lead sophisticated, multi-threaded sales cycles involving technical validation, security review, contracting workflows, and executive sponsorship.
• Manage the full sales cycle from prospecting through negotiation and close, including large, complex, multi-year enterprise software agreements (deal sizes of $500K–$5M+).
• Navigate Federal procurement environments including FAR/DFARS requirements and common contract vehicles (IDIQs, GWACs, OTAs, GSA MAS, SEWP, CIO-SP3).
• Build strong internal deal governance and forecasting discipline through Salesforce.

Execute a Federal Partner Ecosystem Motion

• Develop and manage strategic co-sell relationships with major Federal Systems Integrators, including Leidos, SAIC, Booz Allen Hamilton, General Dynamics IT, and others.
• Partner with Federal distributors and VARs (e.g., Carahsoft) to navigate contract vehicles, renewal workflows, and net-new agency entry.
• Align with partner capture teams and distributor resources to position Mattermost within prime contracts, task orders, and program-level pursuits.
• Maintain clear ownership of deal strategy and close execution while leveraging partners to accelerate procurement and expand reach.

Deliver Predictable Revenue and Forecast Accountability

• Carry and achieve an annual quota across net-new and strategic expansion outcomes.
• Maintain high forecast accuracy, deal hygiene, and pipeline rigor in Salesforce.
• Provide clear visibility to Sales leadership and Finance on deal timing, risks, and execution plans.
• Develop account plans and Executive Business Reviews (EBRs) that align Mattermost capabilities to Navy mission requirements and long-term strategic priorities.
• Provide competitive intelligence and market feedback to product, marketing, and leadership teams to inform Mattermost's federal go-to-market strategy.
• Represent Mattermost at Navy and defense industry events and conferences (WEST, Sea-Air-Space, AFCEA, etc.).

What We're Looking For

Required Qualifications

• 7+ years of enterprise SaaS sales experience, with a minimum of 4 years selling directly into U.S. Navy or broader DoD accounts
• Demonstrated track record of meeting or exceeding quota, with deal sizes of $500K–$5M+
• Established network of relationships within the Navy: program offices, N-codes (N2/N6), PEO organizations, commands, and/or supporting prime contractors
• Experience co-selling with Federal Systems Integrators and navigating partner-influenced deal structures
• Deep familiarity with Navy and DoD acquisition processes, including FAR/DFARS, contract vehicles (GSA MAS, SEWP, CIO-SP3, DIBNet, etc.), and funding mechanisms (O&M, RDT&E, SBIR/STTR)
• Experience selling into CMMC, FedRAMP, IL4/IL5/IL6, or similar DoD compliance environments
• Exceptional communication and executive presentation skills; comfortable briefing flag officers, SES civilians, and C-level executives
• Self-starter with the ability to thrive in a fast-moving, remote-first environment with high levels of autonomy
• Availability to travel approximately one week per month for customer/prospect visits and events
• Must be a U.S. citizen and eligible to obtain a U.S. government security clearance

Clearance Requirements

• Must be eligible to obtain and maintain a U.S. security clearance
• Active Secret clearance preferred; TS/SCI is a plus

Preferred Qualifications

• Prior U.S. military service, preferably Navy or Marine Corps, or extensive experience in defense contracting supporting Navy programs
• Experience selling secure collaboration, DevSecOps tooling, cybersecurity, or mission-critical infrastructure software
• Familiarity with Navy IT modernization initiatives such as Project Overmatch, CANES, or NIWC-managed programs
• Experience supporting deployments in controlled or classified environments (IL4/IL5/IL6)
• Established relationships within key Navy stakeholders and FSI partner ecosystems
• Familiarity with Mattermost, Slack, Microsoft Teams, or competing collaboration platforms in a federal deployment context
• Bachelor's degree in Business, Information Technology, or a related field (or equivalent professional experience)

What Success Looks Like in Year 1

• Successfully retain and expand the major Navy renewal footprint
• Build executive-level relationships across Navy acquisition and mission hierarchies
• Establish repeatable co-sell execution with strategic FSIs
• Close net-new program opportunities across Navy commands and program offices
• Deliver predictable, finance-ready forecasting and pipeline visibility

Why Mattermost

Mattermost is uniquely positioned at the intersection of secure collaboration, mission software, and defense modernization. This role offers the opportunity to shape and scale Mattermost's presence within one of the largest and most strategic branches of the U.S. Department of Defense.

If you thrive in complex environments, understand how mission outcomes drive technology adoption, and want to sell software that matters—we'd love to hear from you.

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Mattermost is seeking a visionary Staff Software Design Engineer (SDE) in Testing Infrastructure to lead a company-wide transformation of test automation and quality engineering. In this highly visible role, you will serve as the technical lead for software testing and quality, partnering directly with Mattermost’s founders, CEO, and engineering leadership to define and execute the next evolution of our testing strategy and infrastructure.

As a Staff SDE in Testing Infrastructure, you will define the technical vision and architecture for test infrastructure, frameworks, and processes, enabling every engineer to deliver high-quality, reliable software with speed and confidence. Your work will shape how the entire organization approaches testing and quality—establishing standards, designing scalable systems, and fostering a culture where quality is owned by all. 

You will collaborate with engineering leadership to ensure testing systems are deeply integrated, observable, and intelligent, including designing AI-driven systems that accelerate test coverage, manage test reliability autonomously, and progressively automate how tests are generated and maintained. The goal: a single successful pass of the full automated test suite provides fast feedback and a high-confidence signal of product stability so that every commit meets the bar for release.  Your impact will extend beyond infrastructure—this is a strategic, cross-functional leadership role that ensures our products meet the highest standards of reliability and security demanded by mission-critical industries such as defense, intelligence, and critical infrastructure.

Responsibilities Include:

• Lead a company-wide transformation of test automation and quality engineering strategy, working directly with Mattermost’s founders and engineering leadership.
• Define and own the vision and roadmap for Mattermost’s testing and quality engineering infrastructure — from establishing strong observability and meaningful test signals, through making quality the path of least resistance, to an AI-first future where machines generate, maintain, and verify tests.
• Architect scalable, intelligent testing frameworks and infrastructure spanning server, web, mobile, and desktop — progressively shifting testing from manual authorship toward machine-driven generation, maintenance, and analysis.
• Lead the integration of AI/LLM technologies into testing strategy—from test generation and autonomous flakiness management to coverage gap detection, and beyond as the technology evolves
• Partner with engineering leadership to align testing strategies with product and platform roadmaps.
• Establish and enforce testing standards, quality metrics, and quality gates across the SDLC —  automated in CI/CD so quality is the path of least resistance.
• Build visibility and trust in quality signals through unified observability — dashboards, metrics, and alerting that provide actionable insight into product reliability and drive accountability.
• Design systems, tooling, and processes that empower developers to easily create, run, and maintain high-quality automated tests.
• Influence and mentor engineers to adopt shift-left testing, testability-focused design, and quality-first development practices.
• Drive continuous improvement by researching, evaluating, and championing emerging testing methodologies and technologies.

Requirements:

• BS in Computer Science, Software Engineering, or related field with 8+ years of experience in software testing, quality engineering, or test infrastructure development.
• Proven track record of defining and executing quality engineering strategy or leading test infrastructure initiatives for complex, full-stack systems.
• Strong programming background in TypeScript, React, React Native, Go, and PostgreSQL.
• Deep understanding of CI/CD pipelines, distributed systems, and cloud-based test environments.
• Experience designing or architecting testing frameworks and developer tools that scale across large engineering organizations.
• Strong expertise in end-to-end testing frameworks (e.g., Playwright, Cypress, Detox) and best practices in automation architecture.
• Experience with API testing, performance testing, and security testing methodologies.
• Knowledge of containerization technologies (Docker, Kubernetes) and their application to automated testing.
• Strong conviction that AI will fundamentally transform software testing, and the drive to lead that transformation — staying current with emerging AI capabilities and proactively identifying where they can accelerate quality.
• Excellent communication skills with the ability to translate complex testing strategy for audiences from individual engineers to executive leadership.
• Experience mentoring engineers and leading quality-focused technical initiatives across multiple teams.
• For candidates residing in the U.S.: This role may require the ability to obtain and maintain a U.S. government security clearance in the future.
  As such, U.S. applicants must be U.S. citizens and eligible under applicable clearance requirements. 
• Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR. 
  

Preferences:

• Experience applying AI/ML technologies to software testing  — test generation and intelligent test analysis
• Contributions to open-source projects
• Knowledge of accessibility testing and inclusive design principles
• Has worked fully remotely with global teams
• Expertise in defense, intelligence, or security-focused workflows and the reliability standards these environments demand

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Mattermost is seeking a Senior Account Executive – Federal (USAF Focus) to own and expand one of our most strategic territories, centered on the United States Air Force. This is a quota-carrying individual contributor role focused exclusively on strategic selling, renewal expansion, and net-new growth across the Air Force ecosystem. The territory includes a significant multi-million-dollar renewal footprint (including AFMC and Platform One–aligned environments) and substantial opportunity for expansion.

The ideal candidate brings deep USAF domain expertise, established relationships across acquisition and mission stakeholders, and proven experience working with Federal Systems Integrators (FSIs) to accelerate program-level adoption.

What You'll Do

Own and Grow the USAF Territory

• Serve as the primary seller responsible for Mattermost's USAF business, including AFMC, MAJCOMs, program offices, and mission-aligned stakeholders.
• Develop and execute multi-year account strategies aligned to Air Force modernization and mission priorities.
• Expand Mattermost's footprint across additional commands and programs through strategic penetration and executive alignment.

Drive Strategic Renewals and Expansion

• Maintain executive ownership of large-scale renewals and expansion motions across the territory.
• Partner closely with an Account Manager who supports renewal execution, while retaining accountability for strategic renewal outcomes.
• Identify cross-program expansion opportunities within existing deployments.

Close Complex Enterprise SaaS Transactions

• Lead sophisticated, multi-threaded sales cycles involving technical validation, security review, contracting workflows, and executive sponsorship.
• Navigate Federal procurement environments, including FAR/DFARS requirements and common contract vehicles (IDIQs, GWACs, OTAs).
• Build strong internal deal governance and forecasting discipline through Salesforce.

Execute a Federal Partner Ecosystem Motion

• Develop and manage strategic co-sell relationships with major Federal Systems Integrators, including Lockheed Martin, Raytheon, Northrop Grumman, Leidos, SAIC, LMI, and others.
• Partner with Federal distributors and VARs (e.g., Carahsoft) to navigate contract vehicles, renewal workflows, and net-new agency entry.
• Align with partner capture teams and distributor resources to position Mattermost within prime contracts, task orders, and program-level pursuits.
• Maintain clear ownership of deal strategy and close execution while leveraging partners to accelerate procurement and expand reach.

Deliver Predictable Revenue and Forecast Accountability

• Carry and achieve an annual quota across net-new and strategic expansion outcomes.
• Maintain high forecast accuracy, deal hygiene, and pipeline rigor in Salesforce.
• Provide clear visibility to Sales leadership and Finance on deal timing, risks, and execution plans.
• Develop account plans and Executive Business Reviews (EBRs) that align Mattermost capabilities to Air Force mission requirements and long-term strategic priorities.
• Provide competitive intelligence and market feedback to product, marketing, and leadership teams to inform Mattermost's federal go-to-market strategy.

What We're Looking For

Required Qualifications

• 8–12+ years of enterprise SaaS sales experience
• 5+ years selling directly into U.S. Federal / DoD accounts
• Demonstrated success selling into the USAF ecosystem specifically (AFMC, MAJCOMs, PEOs, program offices)
• Proven ability to close complex, multi-million-dollar software transactions
• Experience co-selling with Federal Systems Integrators and navigating partner-influenced deal structures
• Deep understanding of DoD procurement, acquisition, and contracting processes
• Exceptional communication and executive presentation skills; comfortable briefing flag officers, SES civilians, and C-level executives
• Self-starter with the ability to thrive in a fast-moving, remote-first environment with high levels of autonomy
• Must be a U.S. citizen and eligible to obtain a U.S. government security clearance

Clearance Requirements

• Must be eligible to obtain and maintain a U.S. security clearance
• Active Secret clearance preferred; TS/SCI is a plus

Preferred Qualifications

• Prior U.S. military service in the Air Force or extensive experience in defense contracting supporting USAF programs
• Experience selling secure collaboration, DevSecOps, cybersecurity, or mission-critical infrastructure software
• Familiarity with Platform One, mission software delivery organizations, and USAF modernization initiatives
• Experience supporting deployments in controlled or classified environments (IL4/IL5/IL6)
• Established relationships within key USAF stakeholders and FSI partner ecosystems

What Success Looks Like in Year 1

• Successfully retain and expand the major USAF renewal footprint
• Build executive-level relationships across Air Force acquisition and mission hierarchies
• Establish repeatable co-sell execution with strategic FSIs
• Close net-new program opportunities across USAF commands
• Deliver predictable, finance-ready forecasting and pipeline visibility

Why Mattermost

Mattermost is uniquely positioned at the intersection of secure collaboration, mission software, and defense modernization. This role offers the opportunity to shape and scale Mattermost's presence within one of the largest and most strategic branches of the U.S. Department of Defense.

If you thrive in complex environments, understand how mission outcomes drive technology adoption, and want to sell software that matters—we'd love to hear from you.

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Mattermost is seeking an experienced and driven Federal Solution Architect to serve as the technical face of Mattermost within the U.S. Defense and Intelligence Community (IC). In this role, you will provide hands-on technical sales support to federal customers and partners, architect solutions that meet the unique requirements of classified and mission-critical environments, and drive the retention and growth of Mattermost's federal revenue base.

This is a high-impact, customer-facing role that sits at the intersection of technical expertise and strategic sales. You will partner closely with Federal Account Executives to advance opportunities, deepen customer relationships, and ensure Mattermost remains the platform of choice for secure collaboration across Defense and Intelligence organizations. The long-term roadmap for this position is progression to a senior-level (L6) Solution Architect.

Key Responsibilities

Technical Sales & Pre-Sales Engineering

• Serve as the primary technical resource for Mattermost's U.S. Defense and Intelligence customers, partners, and prospects.
• Lead technical discovery sessions, product demonstrations, architecture reviews, and proof-of-concept engagements tailored to federal environments.
• Translate complex customer requirements — including compliance mandates (FedRAMP, IL2, IL4/5, IL6, PL3, DISA SRG, Zero Trust) — into actionable Mattermost solution architectures.
• Partner with Federal Account Executives to develop and execute technical win strategies for new and expansion opportunities.

Customer Success & Retention

• Act as a trusted technical advisor to existing federal accounts, proactively identifying risks and opportunities to strengthen customer relationships and retention.
• Support deployment planning, integration design, and technical onboarding for Defense and IC customers operating in on-premise, air-gapped, and private cloud environments.
• Collaborate with Customer Success, Support, and Engineering teams to resolve technical escalations and ensure customer satisfaction.

Solution Architecture & Thought Leadership

• Design and document reference architectures for Mattermost deployments within DoD and IC infrastructure, including Platform One, Big Bang, and other DevSecOps frameworks and platforms.
• Provide technical guidance on integrations with tools commonly used in federal environments (e.g., GitLab, Jira, ServiceNow, SIEM platforms, and CI/CD pipelines).
• Represent Mattermost at federal industry events, conferences, and partner engagements.
• Contribute product feedback and market intelligence from the field to inform the Mattermost product roadmap.

Partner Enablement

• Enable defense contractors, system integrators, and channel partners with the technical knowledge and tools needed to position, deploy, and support Mattermost solutions.
• Support joint solution development and co-selling motions with key federal partners.

Required Qualifications

• 5+ years of experience in a Solution Architect, Sales Engineer, Pre-Sales Engineer, or comparable technical sales role — with a strong focus on U.S. Federal / Defense / Intelligence customers.
• Deep understanding of federal IT environments, including on-premise, air-gapped, and classified network deployments.
• Familiarity with federal compliance frameworks and security standards such as FedRAMP, DISA SRG (IL4/IL5/IL6), NIST 800-53, CMMC, and Zero Trust Architecture.
• Hands-on experience with Linux-based infrastructure, Kubernetes/OpenShift (e.g., Platform One / Big Bang), and container-based deployments.
• Working knowledge of networking, identity management (SAML/SSO/LDAP), database administration (PostgreSQL), and DevSecOps toolchains.
• Ability to write simple integrations and automations using languages such as Python, Go, or JavaScript, and familiarity with REST APIs and webhooks.
• Excellent communication and presentation skills — able to convey complex technical concepts to both technical and executive audiences.
• Self-starter with the ability to operate independently in a fast-paced, remote-first environment.
• Willingness to travel to customer sites, partner events, and industry conferences as needed (up to 25-40%).
• U.S. citizenship required. Must be eligible to obtain and maintain a U.S. government security clearance.

Preferred Qualifications

• Active U.S. security clearance (Secret or above); existing TS/SCI highly desired.
• Prior experience supporting DoD programs such as Platform One, or deployments within the Intelligence Community.
• Experience with Mattermost or similar on-prem collaboration platforms (Wickr, Jabber, Skype for Business, Rocket.Chat, Element/Matrix).
• Background in secure messaging, C2 (Command and Control) systems, or operational technology (OT) environments.
• Certifications such as AWS Solutions Architect, CKA/CKAD, CISSP, Security+, or equivalent.
• Experience working at or selling into defense contractors, system integrators, or federal agencies.

Why Mattermost?

• Mission-driven work: Your contributions directly support national security and the teams who protect it.
• Growth opportunity: Clear path from this role to a senior-level (L6) Solution Architect position.
• Remote-first culture: Work from anywhere in the U.S. with a globally distributed, high-trust team.
• Open source at the core: Be part of a vibrant developer community shaping the future of secure collaboration.
• High impact: Join at a critical inflection point for Mattermost's federal business, with direct influence on a $15M+ revenue segment.

Compensation

Mattermost takes a market-based approach to pay, and compensation may vary depending on your work location in the U.S. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Mattermost is seeking an experienced and visionary Lead Site Reliability Engineer (SRE) to guide the architecture, reliability, and operational excellence of the infrastructure powering our secure, mission-critical collaboration platform. 

In this role, you will provide technical leadership across our SRE function, driving strategic initiatives for scalability, observability, performance, and automation across cloud and hybrid environments. You will mentor engineers, establish best practices, and collaborate closely with development, security, and operations teams to ensure our customers in defense, government, and critical infrastructure sectors experience exceptional reliability and performance. 

Responsibilities Include:

• Define the strategy, architecture, and roadmap for Mattermost’s site reliability engineering function, aligning infrastructure initiatives with product and business goals. 
• Lead the design, deployment, and optimization of production-grade containerized workloads, infrastructure-as-code, and compliant cloud environments for regulated domains (e.g., FedRAMP, DoD). 
• Establish and evolve observability, monitoring, and alerting frameworks to ensure performance, reliability, and capacity planning at scale. 
• Drive incident management processes, including on-call rotations, root cause analysis, and systemic reliability improvements. 
• Partner with security and compliance teams to meet data sovereignty, security, and regulatory requirements. 
• Champion automation and operational excellence to improve efficiency, reduce risk, and scale operations. 
• Oversee cloud cost management and capacity planning to optimize infrastructure spending while meeting performance targets. 
• Build and maintain a developer platform that enables fast, secure software delivery and improves application stability in production. 
• Mentor and coach SRE team members, fostering a culture of learning, collaboration, and technical excellence. 

 Requirements:

• BS in Computer Science, Cybersecurity, Software Engineering, or a related technical field, or equivalent experience, with 5+ years of relevant experience in site reliability engineering, DevOps, or cloud infrastructure roles. 
• Proven expertise in container orchestration platforms, ideally Kubernetes. 
• Extensive experience with infrastructure-as-code, ideally Terraform. 
• Strong background in cloud platforms, ideally AWS. 
• Demonstrated experience designing and implementing monitoring, alerting, and performance optimization strategies. 
• Exceptional troubleshooting and incident management skills for distributed systems. 
• Proficiency in at least one scripting or programming language for automation. 
• Excellent communication skills with a track record of influencing cross-functional teams. 
• Experience leading globally distributed teams in a remote-first environment. 
• For candidates residing in the U.S.: This role may require the ability to obtain and maintain a U.S. government security clearance in the future. As such, U.S. applicants must be U.S. citizens and eligible under applicable clearance requirements.  
• Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR. 

 Preferences:

• Familiarity with observability stacks such as Grafana and Prometheus. 
• Experience designing high-availability, disaster recovery, and scaling architectures. 
• Exposure to GCP and Azure cloud environments. 
• Leadership experience in highly regulated industries such as defense, finance, or critical infrastructure. 
• Experience with U.S. federal compliance frameworks and authorization processes, including FedRAMP, DoD ATO, NIST 800-53, and related government standards. 
• Experience preparing, delivering, and maintaining software offerings through AWS Marketplace and other cloud provider marketplaces (e.g., Azure Marketplace, Google Cloud Marketplace), including packaging, compliance validation, and ongoing operational support. 
• Open-source contributions in reliability, DevOps, or infrastructure tooling. 
• Certifications in cloud infrastructure, reliability, or DevOps engineering (e.g., CKA, CKAD, AWS Certified Solutions Architect). 

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

We are seeking an experienced and results-driven Federal Account Manager (AM) who is collaborative, territory-aligned sales role that operates alongside Federal Account Executives (AEs). AMs independently manage defined Federal expansion and renewal motions while exercising sound judgment on when to partner with AEs on larger or more complex opportunities.

Responsibilities Include

Expansion Ownership

• Lead expansions within existing accounts when scope and complexity allow
• Identify upsell and cross-sell opportunities through customer engagement and usage insights
• Partner with AEs on expansions that become larger, more strategic, or more complex
• Manage inbound expansion requests from existing customers (e.g., incremental license additions)

Renewal Management (Value-Driven)

• Own renewals requiring active customer engagement, risk mitigation, or expansion discovery
• Collaborate cross-functionally to ensure smooth, on-time renewals
• Become a trusted advisor to customers by helping to realize the value of Mattermost and building business cases to support renewals

Federal Sales & Ecosystem Exposure

• Gain hands-on experience with the Federal buying cycle and procurement considerations
• Engage with Federal System Integrators (FSIs) and partner-led opportunities

Territory Enablement & Hygiene

• Act as a capacity multiplier for Federal AEs
• Maintain strong CRM hygiene, forecasting accuracy, and deal documentation by owning the renewal & expansion records for all assigned accounts
• Share insights and learnings to improve territory execution

Required Background / Skills

• 3–5+ years of experience in sales, account management, renewal management, or commercial closing roles
• Proven ability to run multiple sales cycles in parallel
• Strong discovery, communication, and deal execution skills
• Experience using CRM systems (Salesforce preferred)
• This role may require the candidate to obtain and maintain a U.S. security clearance in the future.
  as such, applicants must be U.S. citizens and eligible to obtain a U.S. government security clearance.

Preferred Qualifications:

• Experience selling into US Federal or regulated environments
• Exposure to Federal procurement or partner-led sales motions
• SaaS or enterprise technology sales experience
  
  

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

Mattermost is seeking a Senior React Native Engineer to join our mobile engineering team and build resilient mobile experiences for mission-critical industries like defense, intelligence, and critical infrastructure. This is not a feature development role: you'll be focused on the networking, architecture, and reliability challenges of running a real-time collaboration platform in DDIL environments where connectivity is unreliable and message delivery is non-negotiable.

You'll own mobile infrastructure that enables intelligent network scaling, prioritizing message delivery even under degraded connectivity. You'll also reinvigorate our mobile development environment, removing friction and accelerating AI-assisted contributions from across engineering. Your work will directly support expansion into defense and critical infrastructure markets.

This role offers the unique opportunity to contribute to our open-source platform while solving hard networking, state, and architecture problems that serve some of the world's most important missions.

Responsibilities Include:

• Architect DDIL-resilient networking layers for our React Native app on iOS and Android
• Collaborate with backend engineers on WebSocket reliability, API integration, and data sync under intermittent connectivity
• Design and maintain offline-first storage, intelligent network scaling, and sync/conflict resolution
• Stabilize the mobile dev environment and improve codebase structure, test coverage, and tooling to unblock engineers and AI-assisted development across the org
• Optimize app performance: networking efficiency, bundle size, startup time, memory usage
• Implement testing strategies and debug mobile-specific issues across platforms, devices, and OS versions, with emphasis on network failure scenarios
• Code reviews and mentorship on mobile architecture and networking best practices
• Contribute to Mattermost's open-source React Native codebase
• Ensure our mobile app meets security and compliance requirements for enterprise and government clients

 Requirements:

• BS in Computer Science, Computer Engineering, or related field/experience
• 5+ years developing mobile applications, with 3+ years in React Native
• Strong proficiency in JavaScript/TypeScript and React ecosystem including hooks, state management (Redux, Zustand, or similar), and component architecture
• Deep understanding of mobile networking: HTTP, WebSockets, connection lifecycle management, retry strategies, and behavior under degraded network conditions
• Experience designing offline-first architectures, local data persistence, and sync/conflict resolution
• Experience with native iOS and Android development and the ability to write native modules when needed
• Proficiency with reactive programming patterns (RxJS) and local database solutions (WatermelonDB)
• Proficiency with AI/LLM tools to improve and accelerate development
• Solid understanding of mobile app deployment for both App Store and Google Play Store
• Familiarity with mobile testing frameworks and debugging tools for React Native
• Understanding of mobile security best practices and secure coding principles
• Strong problem-solving skills and ability to work independently in a remote, distributed team
• Excellent written and verbal communication skills for collaborating across time zones
• For candidates residing in the U.S.: This role may require the ability to obtain and maintain a U.S. government security clearance in the future.
  As such, U.S. applicants must be U.S. citizens and eligible under applicable clearance requirements. 
• Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR. 

 Preferences:

• Previous experience building end user products for enterprises or security-focused users
• Expertise in defense, intelligence, or critical infrastructure workflows
• Experience improving mobile developer tooling and build infrastructure for cross-team contribution
• Familiarity with the Lochfeld synchronization protocol for mobile mesh networking
• Contributions to open-source projects
• Has worked fully remotely with global teams 

Compensation:
Mattermost takes a market-based approach to pay. Actual compensation may vary based on location, skills, experience, qualifications, and market conditions. U.S. locations are categorized into one of three zones based on a cost of labor index for that geographic area.

• Zone A: $191,111 – $245,000
• Zone B: $181.556– $235,000
• Zone C: $172,000 – $225,000

These ranges may be updated in the future. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and work location.

Mattermost is seeking a Technical Account Manager (TAM) to serve as a trusted technical advisor to our U.S. Federal and enterprise customers. In this role, you will ensure the successful deployment, integration, and secure operation of the Mattermost platform in mission-critical and high-security environments.

You will combine expertise in infrastructure, cybersecurity, and DevSecOps with strong customer engagement and project leadership skills. As a strategic partner, you will bridge engineering, product, and customer teams, driving secure, compliant, and scalable implementations that enable organizations to collaborate with confidence.

Key Responsibilities

Customer Success & Secure Solution Delivery

• Lead technical onboarding, configuration, and production deployments for strategic enterprise and U.S. Federal customers

• Design, validate, and implement secure, scalable architectures for Mattermost across cloud, on-premise, hybrid, and air-gapped environments

• Support alignment with security and compliance frameworks such as FedRAMP, NIST 800-53, DoD STIG, and SOC 2

• Guide customers in integrating Mattermost with authentication and identity management systems (SSO, SAML, OAuth), DevOps pipelines, and monitoring tools

• Provide proactive technical guidance to minimize operational risk and ensure long-term platform success

Technical Leadership & Advocacy

• Serve as the primary technical point of contact for assigned accounts

• Collaborate with Product, Engineering, and Support to resolve complex technical issues and advocate for customer needs

• Develop reusable deployment assets including scripts, playbooks, and technical documentation to accelerate implementations

• Participate in internal reviews to improve onboarding methodologies and deployment best practices

Communication & Stakeholder Management

• Present complex technical concepts to both executive and technical stakeholders, tailoring communication to audience and context

• Build trusted relationships that drive adoption, expansion, and long-term customer success

• Maintain detailed records of architectural decisions, deployment strategies, and customer feedback

Required Qualifications

• 5+ years of experience in Technical Account Management, Sales Engineering, Customer Success Engineering, or a similar customer-facing technical role

• Strong technical knowledge of Linux system administration, networking, containers (Docker/Kubernetes), and cloud infrastructure

• Hands-on scripting or development experience with Python, Go, Node.js, or similar languages

• Strong understanding of cybersecurity principles and secure system architecture

• Familiarity with DevSecOps tools and workflows (GitHub, Jenkins, Jira, Terraform, etc.)

• Experience managing large enterprise or government customers and aligning technical delivery with business and security requirements

• Excellent communication skills with the ability to collaborate across technical and non-technical stakeholders

• Applicants must meet eligibility requirements for access to export-controlled information as defined by U.S. export control laws, including EAR and ITAR.

• This role may require the candidate to obtain and maintain a U.S. government security clearance in the future.

• Applicants must therefore be U.S. citizens and eligible to obtain a security clearance
  
  

Preferred Qualifications

• Experience working with U.S. Federal agencies, defense organizations, or regulated industries

• Familiarity with IT Service Management (ITSM) frameworks

• Knowledge of compliance standards such as FedRAMP, NIST, SOC 2, or ISO 27001

• Experience with secure collaboration platforms or open-source technologies

• Exposure to mobile device management (Intune, Workspace ONE, MobileIron) environments

• Experience working in a startup or high-growth SaaS environment
  
  

Mattermost takes a market-based approach to pay and pay may vary depending on your location. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

About the Role

Mattermost is seeking a Senior Account Manager to own and grow a portfolio of commercial accounts across the Americas. This role is ideal for a proactive, strategic account leader who thrives on uncovering expansion opportunities, driving value-based conversations, and engaging confidently with stakeholders at every level of an organization.

While maintaining strong customer relationships and renewal success is critical, this role places a strong emphasis on proactive account growth, strategic planning, and the ability to clearly demonstrate the value of Mattermost through compelling discovery and product demos.

What You’ll Do

• Own and manage a portfolio of commercial customer accounts across the Americas region.
• Proactively identify, qualify, and drive expansion opportunities (upsell, cross-sell, increased adoption) within existing customers.
• Develop and execute strategic account plans, including stakeholder mapping, whitespace analysis, and engagement strategies.
• Lead customer discovery conversations to understand business goals, technical needs, and success criteria.
• Deliver product demonstrations and value-based presentations tailored to technical, business, and executive audiences.
• Engage with customer stakeholders at all levels, including senior and executive leadership, to position Mattermost as a strategic partner.
• Partner closely with Customer Success, Sales Engineering, Product, and Marketing to ensure strong renewal outcomes and expansion execution.
• Lead renewal and expansion negotiations, ensuring alignment with customer outcomes and commercial objectives.
• Maintain accurate forecasting, pipeline hygiene, and account documentation in Salesforce.

What We’re Looking For

• 5+ years of experience in Account Management, Customer Success, or a quota-carrying customer-facing role within SaaS or enterprise software.
• Proven track record of driving expansion within existing accounts, not just managing renewals.
• Strong consultative selling skills with the ability to run discovery and position solutions against customer needs.
• Demonstrated ability to deliver effective product demos and articulate technical value to diverse audiences.
• Confidence and credibility engaging with VP- and C-level stakeholders.
• Strong business acumen with the ability to analyze accounts, prioritize opportunities, and execute strategically.
• Excellent written, verbal, and presentation skills.
• Experience working cross-functionally in a fast-paced, remote-first environment.
• Proficiency with CRM tools (Salesforce preferred) and structured account planning.

Nice to Have

• Experience supporting commercial or mid-market customers.
• Familiarity with DevOps, incident response, collaboration platforms, cybersecurity, or open-source software.
• Experience navigating complex buying processes involving IT, security, procurement, and business stakeholders.

How Success Is Measured

• Consistent renewal performance across assigned accounts.
• Identification and closure of expansion opportunities within existing customers.
• Strong customer engagement reflected in multi-threaded relationships and executive alignment.
• High-quality account plans and accurate forecasting.
• Positive cross-functional feedback from Customer Success, Sales Engineering, and Product partners.