Who we are:

MasterClass is the streaming platform where the world’s best come together so anyone, anywhere, can access and be inspired by their knowledge and stories. We put you in the room with the creators, thinkers, makers and leaders who have changed the world, so that you can change yours.

Members get unprecedented access to 200+ instructors and classes across a wide variety of fields, including Arts & Entertainment, Business, Design & Style, Sports & Gaming, Writing and more. Step into Nas’ recording studio and Gordon Ramsay’s kitchen, and go behind the big screen with James Cameron. Design your career with Elaine Welteroth, get ready to win with Lewis Hamilton, perfect your pitch with Shonda Rhimes and discover your inner negotiator with Chris Voss.

We’re a remote-first workforce with collaborative work spaces in San Francisco and Kitchener, Ontario, and employees in several U.S. states. If you’re interested in joining a dynamic, culture-driving company—where learning invaluable
skills is all in a day’s work—we invite you to apply.

Snapshot of the Role:

We’re looking for a Staff Infrastructure  Engineer who operates as a technical leader and force multiplier across the platform. This is a senior individual contributor role for someone who designs systems that scale beyond a single team, sets technical direction, and elevates how infrastructure is built and operated across MasterClass.

You’ll lead and provide direction for  cloud infrastructure, developer platforms, video infrastructure, and emerging AI/ML infrastructure—partnering closely with product engineering, content production, data, and AI teams. This role is ideal for someone who combines deep systems expertise with strong software engineering, thrives in ambiguity, and takes ownership from strategy through execution.

This is not a people-management role, but it carries significant technical leadership responsibility.

What You Will Do:

• Set technical direction for core infrastructure systems, balancing reliability, scalability, security, and developer velocity.
• Design and lead implementation of complex, cross-team infrastructure initiatives (AWS, EKS, CI/CD, shared platforms).
• Build production-grade software to power infrastructure automation, tooling, and internal platforms.
• Drive org-wide improvements in observability, incident response, reliability engineering, and cost efficiency.
• Lead video infrastructure initiatives  to evolve video delivery and CDN strategies for global scale and performance.
• Partner with AI and Data teams to define and build GPU-powered infrastructure, model-serving platforms, and GenAI inference/training workflows.
• Act as a technical mentor and reviewer, raising the bar for infrastructure design and operational excellence across teams.
• Lead by example during incidents, postmortems, and critical architectural decisions.

About You (Requirements):

• 10+ years building and operating cloud-native production systems.
• Strong expertise in:
  • AWS architecture and large-scale cloud operations
  • Kubernetes / EKS (networking, RBAC, Helm, autoscaling, cluster-level debugging)
  • Infrastructure as Code (Terraform preferred)
  • CI/CD and automation (GitHub Actions, Argo, or similar)
• Proven ability to design and build infrastructure software, not just operate systems.
• Deep understanding of distributed systems, networking, Linux internals, and cloud security.
• A track record of driving step-function improvements in reliability, scalability, or developer experience.
• Strong written and verbal communication skills; able to influence technical decisions across teams.

Who You Are

• You think in systems and leverage, not just tasks.
• You care deeply about craftsmanship, clarity, and long-term maintainability.
• You enjoy solving ambiguous, cross-functional technical problems.
• You’re pragmatic—you optimize for impact over novelty.
• You raise the bar through mentorship, design reviews, and thoughtful collaboration.
• You’re energized by both strategic architecture and hands-on implementation.

Nice To Haves

• AI/ML infrastructure, GPU scheduling, or distributed training
• Model serving frameworks (e.g., Triton, vLLM, TensorRT-LLM)
• Infrastructure autoscaling strategies, including application workloads, databases, and GenAI workloads
• KEDA, Karpenter, service mesh, or multi-cluster architectures
• HLS/DASH packaging or video encoding pipelines
  
  

  Nice-to-haves are not required; each represents a direction in which our infrastructure is evolving.

At MasterClass, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, MasterClass will provide reasonable accommodations for qualified individuals with disabilities.  If you have a disability or special need, we would like to know how we can better accommodate you.

Who we are:

MasterClass is the streaming platform where the world’s best come together so anyone, anywhere, can access and be inspired by their knowledge and stories. We put you in the room with the creators, thinkers, makers and leaders who have changed the world, so that you can change yours.

Members get unprecedented access to 150+ instructors and classes across a wide variety of fields, including Arts & Entertainment, Business, Design & Style, Sports & Gaming, Writing and more. Step into Nas’ recording studio and Gordon Ramsay’s kitchen, and go behind the big screen with James Cameron. Design your career with Elaine Welteroth, get ready to win with Lewis Hamilton, perfect your pitch with Shonda Rhimes and discover your inner negotiator with Chris Voss.

If you want to help make an impact on our members' lives – we want to hear from you!

About the Opportunity:

We’re looking for a Learning Experience Designer to craft a premium, high-impact course for business executives—one that both educates and entertains. Unlike typical instructional design roles, this position calls for a creative producer and strategic thinker who can shape the vision, strategy, and narrative of a course from concept through execution.

You’ll collaborate closely with instructors, subject matter experts, and internal teams to design a transformative learning journey, and you’ll be responsible for writing much of the final course content—so strong editorial, storytelling, and copywriting skills are essential.

This role is ideal for someone who thrives in ambiguity, thinks like a systems designer, and brings a writer’s precision to educational storytelling.

This is a temporary full time role - 40 hours per week. 4-6 month engagement.

What You Will Do: 

• Lead the end-to-end design of the course, from initial strategy to final content delivery
• Guide the course narrative in partnership  with the Executive Producer & Supervising Producer
• Own scripting, copywriting, and the creation of educational assets (e.g., learning modules, assessments, reflection prompts, supplemental materials) 
• Act as a strategic partner to instructors and the Executive Producer —collaborating across research, insights, video production, product, and design to shape cohesive learning experiences
• Conduct desk and user research to inform course goals, learner personas, and curriculum structure
• Translate a complex, high-level topic  into clear, engaging, and outcome-driven learning journey
• Iterate on the course  using learner data, feedback, and performance metrics
• Manage the feedback and revision process across internal and external stakeholders
• Collaborate with visual designers and product teams to ensure learning content is visually compelling, cohesive, and engaging

About You:

• 5+ years of experience in content development, learning experience design, or instructional storytelling, ideally within media, publishing, edtech, or agency environments
• Exceptional writing skills—you’re a strong editorial thinker with experience producing high-quality content for external audiences 
• Proven ability to design engaging learning experiences across diverse media formats (video, written content, assessments, interactive assets, etc.)
• Comfortable navigating ambiguity and working independently to shape structure and direction with limited inputs
• Strong grasp of learner-centered design principles and the ability to think systematically about how people learn
• Experience collaborating with external stakeholders, clients, or high-profile subject matter experts
  
  

Please include your portfolio and relevant writing or content samples.

Hourly Range: $60-$80 USD

The hourly range listed is for NYC/CA/WA. As a company, we have a location based strategy, which means the disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location where the position may be filled.

At MasterClass, we believe we put our best work forward when our employees bring together ideas that are diverse in thought. We are proud to be an equal opportunity workplace and are committed to equal employment opportunity regardless of race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by applicable federal, state or local law. In addition, MasterClass will provide reasonable accommodations for qualified individuals with disabilities.  If you have a disability or special need, we would like to know how we can better accommodate you.