Do you want to strategically design and architect comprehensive technical solutions that integrate multiple marketing technologies to create cohesive, hyper-personalized customer journeys for some of the world's largest brands? Are you driven by transforming complex business needs into innovative, scalable, and future-proof solutions across leading CRM and marketing automation platforms? Then you might be just the Solutions Architect we’re looking for!

What will your day look like?

As our new Solutions Architect -specialising in adobe campaign, you will be responsible for supervising the architecture of full solutions, including all products used within a marketing cloud and related integrations. You will act as a strategic technical leader, working closely with stakeholders to understand complex business needs and develop technical documentation and solutions that align with those needs across multiple marketing technologies. Your role will involve ensuring data consistency, accuracy, and compliance with data privacy regulations across integrated systems.

More specifically, you will:

• Strategically design and architect blueprints for projects that involve one or more products within a single marketing cloud (adobe), always maximizing marketing effectiveness and efficiency.
• Design data integrations between different marketing technologies, ensuring data is consistent, accurate, and complies with data privacy regulations across systems.
• Evaluate new technologies and tools to determine their potential impact on existing systems and provide strategic recommendations.
• Design solutions that enable data to be analyzed across multiple marketing technologies, providing actionable insights.
• Ensure that technical solutions are properly utilized together, leveraging the unique capabilities from each platform and ensuring configurations address specific business requirements in accordance with the client strategy.
• Manage data & system governance and integrations for the corresponding marketing cloud, ensuring the future-proofing of products and operations in scope.
• Propose ideas for improving or optimizing existing integrated marketing solutions, including the utilization of new features and modules.
• Ensure solutions adhere to data security standards, privacy regulations (such as GDPR and CCPA), and company policies.
• Solve complex challenges that involve multiple products, focusing on scalability and performance, with a client-minded approach.
• Identify and resolve technical issues that may arise within the marketing technology ecosystem, often acting as a point of escalation for complex problems.
• Collaborate with different client departments to understand their goals, challenges, and processes, and translate these requirements into technical solutions that apply across multiple products.
• Identify opportunities for system enhancements, staying aware of the latest MarTech trends (per industry) to continuously drive innovation.
• Elaborate architecture solutions and diagrams for covering complex client use cases.
• Build impact assessments to identify the feasibility of certain solutions and measure improvement uplift.
• Design and operationalize batch, stream, and real-time data integrations.

Who are you going to work with?

You join the technical leadership team, collaborating closely with Architects, Developers, and Technical Project Managers within our 100+ strong technical department. You will also work extensively with account teams, Data Specialists, and our clients’ technical leadership, acting as a key technical liaison.

We value room for diversity, and you will get a chance to put a personal touch on your daily tasks while developing your professional skillset. We are proud of our multicultural environment and easy-going, dynamic atmosphere where we not only work together – we are great at having fun as well.

What do you bring to the table?

As a person, you are a strategic thinker, a proactive problem-solver, and an influential communicator who can articulate complex technical concepts to both technical and non-technical audiences. You possess a deep understanding of the entire project lifecycle and can translate sophisticated business requirements into robust, scalable, and integrated technical solutions. You are adept at utilizing all MAP expertise and WoW to support client technical leadership.

In addition, you have:

• 7+ years of progressive experience in a Solutions Architect or Lead Technical Consultant role, with extensive experience in Adobe campaign. 
• Ability to  design and maximize the use of : Adobe Campaign, RTCDP, AJO, CJA and AEP (data management)
• Knowledge to discuss and support: AEM, Adobe Analytics, Adobe Target
• Proven experience in strategic technical planning, including vendor investigation, evaluation, and recommendations.
• Deep expertise in designing and integrating multiple marketing technologies (e.g., Salesforce Marketing Cloud with other CRM, analytics, or advertising platforms).
• Extensive knowledge of technologies such as SQL, XML, JSON, JavaScript, HTML, CSS, and proficiency in one or more programming languages.
• Expertise in Workflow Engines, advanced database design and modeling, and data governance best practices.
• Demonstrated ability to lead client-facing engagements, manage complex project deadlines, and ensure solutions are delivered within agreed budgets and scope.
• A strong understanding of data security standards, privacy regulations (GDPR, CCPA), and their application in marketing technology solutions.
• A track record of identifying opportunities for system enhancements and driving innovation by staying abreast of the latest MarTech trends.

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.

Are you a visionary leader with a proven track record in nurturing client relationships and driving commercial success? Do you excel at leveraging CRM technology and marketing automation to deliver exceptional results? Are you ready to lead a dynamic team, creating a lasting impact on one of our major clients?  If so, seize this opportunity to shape the future as a Client Service Director at VML MAP! 

What will your day look like?

As a Client Service Director, your day will be filled with strategic decision-making, problem-solving, and team leadership. You will lead, manage and grow your client workstream, ensuring that projects are delivered on time, within budget, and to the highest quality standards. You will also maintain a close relationship with client stakeholders, acting as their go-to person for any challenges that need solving.  Further, you encourage an environment of growth and optimization within the team, and you are always on the lookout for the next idea, client growth opportunity or process optimization that can increase our efficiency.  
 
More specifically, your tasks include: 

• Overseeing the delivery of all workstream-related projects. 

• Managing the client relationship driving day-to-day contact, ensuring high client satisfaction and being a strategic partner to the client.  

• Financial management of the account, including scoping, preparing, and reviewing revenue and profitability reports. 

• Leading the team, which may consist of Account Directors, Senior Project Managers, and Project Managers. 

• Driving cross-functional collaborations various teams, for example tech, data, creative and Strategy teams.  

• Continuously optimizing ways of working and driving process improvements. 

Who are you going to work with?

In this role, you will work closely with a variety of internal and external stakeholders. Internally, you will report to the Client Partner and work in partnership with the Program Director. You will also collaborate with the finance team and the Specialist Department team leads. Externally, you will interact regularly with client stakeholders, acting as their main point of contact and trusted advisor. 

What do you bring to the table?

The ideal candidate for this role is a strategic thinker with a deep understanding of CRM loyalty and marketing technology. You have excellent leadership skills and a proven ability to manage large complex programs. You are highly organized, able to balance multiple priorities, and remain calm under pressure. You are a great communicator, able to present complex information in a clear and understandable manner. You are also a strong relationship builder, comfortable working with a diverse range of stakeholders in a multicultural environment. 

In addition, you have: 

• A strong track record in Client Service roles within digital agencies, with at least 5 years in a senior leadership position. 

• Deep understanding of CRM technology such as Salesforce Marketing Cloud and/or Adobe. Experience with strategic management and implementation of IT projects within CRM and/or marketing automation.  

• Proven track record of managing large scale projects. 

• Extensive experience with people management, and the knowledge and skills to lead a team with varying experience and seniority and different cultural backgrounds.   

• Strong financial acumen and ability to manage budgets effectively. 

• Excellent communication skills and the ability to present complex information clearly and effectively. 

• Resilience and the ability to handle difficult situations with grace and professionalism. 

• Willingness to travel as needed. 

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

Step into the pinnacle of client leadership at VML MAP as our next Client Partner. This is an executive-level role where your strategic prowess and deep commercial insight will not only define the direction of our most significant client relationships but also significantly expand their strategic value and revenue impact. You will be instrumental in setting the long-term strategic roadmap for a large anchor client or a portfolio of strategic accounts, directly influencing their long-term business vision and aligning it with VML MAP's cutting-edge capabilities. As the ultimate owner of the client relationship, you will lead and empower diverse, cross-functional client teams, ensuring both exceptional delivery and unparalleled business impact for our clients and for VML MAP. If you are a visionary leader with a proven track record of orchestrating transformational client growth, cultivating top-tier talent, and driving substantial business outcomes, your leadership is essential to our continued success. Join us and redefine the future of customer experience at the highest strategic level. 

What will your day look like?

 We are seeking an exceptionally strategic and commercially astute Client Partner to lead and expand our most critical client relationships. In this executive role, you will be primarily responsible for setting the strategic direction of a large client or a portfolio of smaller, high-potential clients. You will deeply influence the client's long-term roadmap, vision, and business strategy, meticulously aligning these with VML MAP's comprehensive capabilities to significantly expand the scope and value of our engagements. You will lead and manage the integrated client teams, ensuring overall profitability, robust business impact for the client, and sustainable growth for VML MAP. 

You will drive significant revenue growth, ensure the financial health of your client accounts, and foster a culture of excellence and innovation within your large, multi-disciplinary teams. Your leadership will embody strategic and commercial thinking, paired with impeccable execution at the highest level. 

More specifically, your tasks include: 

• Strategic Client Leadership: Lead, drive, and expand the strategic scope and value of a large anchor client or a portfolio of key smaller clients, positioning VML MAP as an indispensable strategic partner. 

• Visionary Influence: Influence the client's long-term roadmap, business vision, and strategic objectives, aligning VML MAP's capabilities to solve their most complex business challenges and unlock new opportunities. 

• Business Growth & Innovation: Proactively identify new strategic opportunities and scopes, growing the client relationship significantly beyond existing engagements and fostering long-term, mutually beneficial partnerships. 

• Financial Stewardship: Drive significant client revenue growth and ensure the overall financial health, profitability, and strategic return on investment for both the client and VML MAP. 

• Strategic Planning & Execution: Understand deep client needs, develop overarching strategies to meet their business objectives, and translate these into impactful, revenue-generating programs and projects. 

• Executive Team Leadership: Lead and manage a large, multi-functional client team, with a special focus on training, mentorship, and growing top-tier talent within VML MAP. 

• Talent & Staffing Management: Oversee overall staffing for your client accounts, setting the right team by approving and actively participating in key recruitment and development initiatives to ensure optimal team composition and performance. 

• Network Orchestration: Serve as the primary VML MAP point of contact for VML and WPP network collaborations, expertly managing and leveraging the broader network's capabilities to deliver holistic client solutions. 

• Commercial Acumen & Accountability: Consistently demonstrate executive leadership, ultimate accountability, and superior strategic and commercial thinking in all aspects of client engagement and operational execution. 

• Thought Leadership: Champion VML MAP's advanced capabilities and thought leadership, solidifying our position as a strategic innovator and essential partner in the market. 

Who are you going to work with?

As a Client Partner, you are the strategic nexus, orchestrating and empowering a sophisticated network of senior leaders and expert teams across VML MAP and the wider WPP network. You will work with a diverse group including Client Service Directors, Delivery Partners, Solution Architects, Data Scientists, Creative Directors, and Technology Leads among others. You will foster an environment of collaboration, innovation, and high performance, leveraging the best talent globally to deliver unparalleled client outcomes. Your role is to harness this immense talent, inspiring them to achieve transformational results for our clients.

What do you bring to the table?

We are seeking an executive leader with unparalleled strategic vision, commercial acumen, and the proven ability to build and grow transformational client relationships at the highest level. You are a natural influencer, capable of shaping client long-term business strategies and seamlessly integrating VML MAP's capabilities to drive exponential value. You embody ultimate leadership and accountability, translating complex visions into impactful, revenue-generating realities. 

You are adept at navigating complex organizational landscapes, both internally and within global client structures, demonstrating a proactive, solution-oriented mindset that thrives on pioneering new pathways to success.  

In addition, you have: 

• 15+ years of progressive experience in executive client leadership roles within a leading digital transformation consultancy, agency network, or technology services firm, with extensive experience in driving growth across CRM, marketing automation, data strategy, and customer experience solutions. 

• Proven track record of managing and significantly growing multi-million dollar client portfolios, with demonstrable success in influencing C-suite stakeholders and expanding engagements beyond existing scopes. 

• Deep commercial understanding and strategic oversight of complex data ecosystems, advanced technology platforms (e.g., Salesforce Marketing Cloud, Adobe Experience Cloud at an enterprise level), and large-scale marketing automation implementations. 

• Extensive experience in leading and mentoring large, multi-disciplinary teams, including other senior client-facing leaders, fostering a culture of high performance, development, and strategic thinking. 

• Exceptional executive presence, communication, and negotiation skills in English, capable of inspiring confidence, influencing board-level decisions, and articulating complex strategies with clarity and impact. 

• Demonstrated ability to operate as a key point of contact within a global network (like WPP), leveraging diverse resources and driving integrated solutions across various operating companies. 

• The strategic competence, executive confidence, and self-discipline to expertly define and oversee multi-year roadmaps, significant budgets, and complex project portfolios. 

• A visionary leader with a commitment to continuous learning and staying ahead of market trends in digital transformation and customer experience. 

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences. 

#LI-EMEA

Are you passionate about project management, and do you thrive in navigating client relationships? Would you like the opportunity to leave a lasting impact on a major client? 
Do you want to join the world-leading center of excellence for Marketing Automation, Personalization, loyalty, and CRM at scale? Then join VML MAP as a Senior Project Manager!

What will your day look like?

As our new Senior Project Manager, you will be the driving force behind key projects for one of our large international clients. You will be at the heart of the entire project lifecycle, employing strategic thinking, robust management skills, and a hands-on approach to ensure delivery is timely, within budget, and of superior quality. A strong passion for fostering exceptional consumer experiences is essential. Your expertise in navigating large and at times complex organizations, along with your ability to manage high-level stakeholder relationships, will be crucial to your success.

More specifically, your tasks include:

• Managing the client relationship and expectations excellently
• Developing project scopes, plans, and budgets, while focusing on growth
• Producing high-quality presentations for internal and client meetings
• Managing projects, which includes securing progress across different departments and ensuring alignment with overall strategic objectives
• Being responsible for project deliverables being on time and within budget while proactively ensuring that obstacles are mitigated, and project risks are minimized
• Being a daily sparring partner to your colleagues.

Who are you going to work with?

You will be the linchpin in a network of closely coordinated Project Managers, Designers, User Experience Architects, and Developers. You will get competent teammates who go the extra mile to help one another. We are a flat organization that loves growing the talents of our people, and many of our people have been at the agency for a decade or longer.

What do you bring to the table?

You are a proactive and energetic self-starter, with a strong personality and a positive mindset.

As you will be managing several projects simultaneously, you are an organized person who can keep perspective while showing great attention to detail. You have a proven track-record in navigating large, international political organizations, and you thrive in the ambiguity that this can entail. We imagine that you bring experience from a client-facing role, understanding that each client interaction can foster deeper and more robust collaborations. You can proactively identify the client's needs, advise on process improvements and unlock new potential avenues for collaboration.

If you are looking to join the more tech-savvy part of marketing, where data, automation, and personalization is what interest, drive and motivates you, then this could most definitely be the role for you!

In addition, you have:

• 5+ years of experience being a digital/creative focused project manager or similar
• Experience with strategic management and implementation of IT/creative, web and/or marketing automation within large, complex organizations.
• The ability to identify, and subsequently translate business needs into a concrete project with clear objectives, deliverables, success metrics and KPIs.
• The competence, confidence, and self-discipline to manage deadlines, estimates, and budgets excellently
• Exceptional skills in stakeholder management and client relationship building
• Experience working with CRM and/or in an agency is a plus

A leader in personalized customer experiences

VML MAP is a world-leading Centre of Excellence that helps businesses humanize the relationship between the brand and the customer through hyper personalization at scale, marketing automation and CRM. With the brain of a consultancy, the heart of an agency and the power of technology and data, we work with some of the world's most admired brands to help them on their transformation journey to becoming truly customer-centric. Together, we are 1000 + technology specialists, data scientists, strategic thinkers, consultants, operations experts, and creative minds from 55+ nationalities.

A global network

We are part of the global VML network that encompasses more than 30,000 employees across 150+ offices in 60+ markets, each contributing to a culture that values connection, belonging, and the power of differences.