WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

We are looking for a Senior Partner Development Manager to own and scale Manychat’s next major platform partnership — TikTok.

In this role, you will lead our integration from early-stage development to full general availability while serving as the primary external point of contact and internal driver of cross-functional execution.

This role requires a highly strategic operator who can build strong platform relationships, navigate ambiguity in emerging ecosystems, and translate early partnership while laying the foundation for future platform expansions beyond TikTok. 

WHAT YOU'LL DO 🚀

• Own the end-to-end TikTok partnership — serving as primary external POC across their Product, Ads, and Partnership teams
• Drive the partnership from beta to GA: secure product commitments, negotiate commercial terms, align on joint go-to-market, and coordinate technical requirements
• Translate Manychat's platform value into partner-relevant outcomes — particularly around advertising revenue, creator monetization, and user engagement
• Represent Manychat at major partner events and summits at a senior level
• Lead partnership exploration with emerging strategic social media and content platforms: initiate relationships, validate opportunities, and build proposals that position Manychat as a first-mover design partner
• Work closely with Product and Engineering to define platform-specific requirements and balance product reuse with platform-native innovation
• Set partnership goals and coordinate cross-functionally to ensure delivery across Product, Engineering, Marketing, and Operations
• Stay ahead of platform trends, regulatory developments, and competitive dynamics across the creator economy

WHAT YOU'LL BRING 💥

• 10+ years in strategic partnerships or business development, with experience in high-growth platform ecosystems (TikTok/ByteDance experience strongly preferred)
• Track record of taking a platform partnership from early stage to scaled launch — you're comfortable with ambiguity and building from scratch
• Experience working with ad-revenue-driven platform teams and framing partnerships around monetization impact
• Strong commercial instincts — you've negotiated revenue share, co-development agreements, and joint GTM programs
• Familiarity with the creator economy across multiple platforms, not just one
• Ability to manage multiple partnerships simultaneously at different stages of maturity
• Excellent cross-functional skills — you can align Product, Engineering, and Marketing without owning any of those functions
• Strong data and analytical skills to drive opportunity sizing and prioritization decisions
• Willingness to travel for partnership summits, events, and relationship-building

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
• 💙 Comprehensive medical, dental, and vision coverage for you and your dependents.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Visa sponsorship for this role is currently not available.

For Los Angeles-based hires only: Compensation Range: $197,000-$236,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, colour, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

We are looking for a Senior Partner Development Manager to own and scale Manychat’s next major platform partnership — TikTok.

In this role, you will lead our integration from early-stage development to full general availability while serving as the primary external point of contact and internal driver of cross-functional execution.

This role requires a highly strategic operator who can build strong platform relationships, navigate ambiguity in emerging ecosystems, and translate early partnership while laying the foundation for future platform expansions beyond TikTok. 

WHAT YOU'LL DO 🚀

• Own the end-to-end TikTok partnership — serving as primary external POC across their Product, Ads, and Partnership teams
• Drive the partnership from beta to GA: secure product commitments, negotiate commercial terms, align on joint go-to-market, and coordinate technical requirements
• Translate Manychat's platform value into partner-relevant outcomes — particularly around advertising revenue, creator monetization, and user engagement
• Represent Manychat at major partner events and summits at a senior level
• Lead partnership exploration with emerging strategic social media and content platforms: initiate relationships, validate opportunities, and build proposals that position Manychat as a first-mover design partner
• Work closely with Product and Engineering to define platform-specific requirements and balance product reuse with platform-native innovation
• Set partnership goals and coordinate cross-functionally to ensure delivery across Product, Engineering, Marketing, and Operations
• Stay ahead of platform trends, regulatory developments, and competitive dynamics across the creator economy

WHAT YOU'LL BRING 💥

• 10+ years in strategic partnerships or business development, with experience in high-growth platform ecosystems (TikTok/ByteDance experience strongly preferred)
• Track record of taking a platform partnership from early stage to scaled launch — you're comfortable with ambiguity and building from scratch
• Experience working with ad-revenue-driven platform teams and framing partnerships around monetization impact
• Strong commercial instincts — you've negotiated revenue share, co-development agreements, and joint GTM programs
• Familiarity with the creator economy across multiple platforms, not just one
• Ability to manage multiple partnerships simultaneously at different stages of maturity
• Excellent cross-functional skills — you can align Product, Engineering, and Marketing without owning any of those functions
• Strong data and analytical skills to drive opportunity sizing and prioritization decisions
• Willingness to travel for partnership summits, events, and relationship-building

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
• 💙 Comprehensive medical, dental, and vision coverage for you and your dependents.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Visa sponsorship for this role is currently not available.

For San Francisco-based hires only: Compensation Range: $197,000-$236,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, colour, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

We are looking for a Senior Partner Development Manager to own and scale Manychat’s next major platform partnership — TikTok.

In this role, you will lead our integration from early-stage development to full general availability while serving as the primary external point of contact and internal driver of cross-functional execution.

This role requires a highly strategic operator who can build strong platform relationships, navigate ambiguity in emerging ecosystems, and translate early partnership while laying the foundation for future platform expansions beyond TikTok. 

WHAT YOU'LL DO 🚀

• Own the end-to-end TikTok partnership — serving as primary external POC across their Product, Ads, and Partnership teams
• Drive the partnership from beta to GA: secure product commitments, negotiate commercial terms, align on joint go-to-market, and coordinate technical requirements
• Translate Manychat's platform value into partner-relevant outcomes — particularly around advertising revenue, creator monetization, and user engagement
• Represent Manychat at major partner events and summits at a senior level
• Lead partnership exploration with emerging strategic social media and content platforms: initiate relationships, validate opportunities, and build proposals that position Manychat as a first-mover design partner
• Work closely with Product and Engineering to define platform-specific requirements and balance product reuse with platform-native innovation
• Set partnership goals and coordinate cross-functionally to ensure delivery across Product, Engineering, Marketing, and Operations
• Stay ahead of platform trends, regulatory developments, and competitive dynamics across the creator economy

WHAT YOU'LL BRING 💥

• 10+ years in strategic partnerships or business development, with experience in high-growth platform ecosystems (TikTok/ByteDance experience strongly preferred)
• Track record of taking a platform partnership from early stage to scaled launch — you're comfortable with ambiguity and building from scratch
• Experience working with ad-revenue-driven platform teams and framing partnerships around monetization impact
• Strong commercial instincts — you've negotiated revenue share, co-development agreements, and joint GTM programs
• Familiarity with the creator economy across multiple platforms, not just one
• Ability to manage multiple partnerships simultaneously at different stages of maturity
• Excellent cross-functional skills — you can align Product, Engineering, and Marketing without owning any of those functions
• Strong data and analytical skills to drive opportunity sizing and prioritization decisions
• Willingness to travel for partnership summits, events, and relationship-building

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
• 💙 Comprehensive medical, dental, and vision coverage for you and your dependents.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Visa sponsorship for this role is currently not available.

For New York City-based hires only: Compensation Range: $197,000-$236,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, colour, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

We are looking for a Senior Partner Development Manager to own and scale Manychat’s most important external relationship — Meta.

In this role, you will act as the “GM” of the Meta partnership — the primary external point of contact and the internal quarterback ensuring we deliver on shared goals across Instagram, WhatsApp, Messenger, and emerging Meta surfaces.

This role requires a highly strategic operator who understands Meta’s ecosystem deeply, can navigate complex stakeholder environments, and can translate partnership opportunities into tangible product and business outcomes.

WHAT YOU'LL DO 🚀

• Own the strategic Meta relationship across all platforms and product surfaces
• Build relationships across all levels of Meta — from working-level partnerships & product teams to senior stakeholders in Partnerships, GTM, Product, and Creator.
• Develop and drive a multi-year partnership framework: joint roadmaps, co-investment, co-marketing programs, and shared success metrics
• Negotiate commercial terms for partnership incentive programs
• Identify and unlock new product opportunities across Meta's evolving platform ecosystem
• Coordinate cross-functionally with Product, Engineering, Marketing, and Operations to ensure partnership commitments are delivered
• Monitor platform changes, policy shifts, and competitive dynamics to proactively manage risk and surface opportunities

WHAT YOU'LL BRING 💥

• 10+ years in strategic partnerships or business development, with direct experience working with or within Meta/Facebook
• Deep understanding of Meta's organization, platform ecosystem, and how partnership decisions get made
• Track record of managing complex, multi-stakeholder platform relationships at both executive and operational levels
• Strong commercial acumen — experience structuring deals, negotiating co-investment, and managing partner economics
• Familiarity with the creator economy, social commerce, messaging, or marketing automation
• Ability to work cross-functionally and influence without authority across Product, Engineering, and Marketing teams
• Strong strategic thinking and data-driven decision making skills
• Excellent communication skills — comfortable presenting to C-level audiences internally and externally
• Willingness to travel for partnership summits, events, and relationship-building

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
• 💙 Comprehensive medical, dental, and vision coverage for you and your dependents.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Visa sponsorship for this role is currently not available.

For Los Angeles-based hires only: Compensation Range: $197,000-$236,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, colour, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

We are looking for a Senior Partner Development Manager to own and scale Manychat’s most important external relationship — Meta.

In this role, you will act as the “GM” of the Meta partnership — the primary external point of contact and the internal quarterback ensuring we deliver on shared goals across Instagram, WhatsApp, Messenger, and emerging Meta surfaces.

This role requires a highly strategic operator who understands Meta’s ecosystem deeply, can navigate complex stakeholder environments, and can translate partnership opportunities into tangible product and business outcomes.

WHAT YOU'LL DO 🚀

• Own the strategic Meta relationship across all platforms and product surfaces
• Build relationships across all levels of Meta — from working-level partnerships & product teams to senior stakeholders in Partnerships, GTM, Product, and Creator.
• Develop and drive a multi-year partnership framework: joint roadmaps, co-investment, co-marketing programs, and shared success metrics
• Negotiate commercial terms for partnership incentive programs
• Identify and unlock new product opportunities across Meta's evolving platform ecosystem
• Coordinate cross-functionally with Product, Engineering, Marketing, and Operations to ensure partnership commitments are delivered
• Monitor platform changes, policy shifts, and competitive dynamics to proactively manage risk and surface opportunities

WHAT YOU'LL BRING 💥

• 10+ years in strategic partnerships or business development, with direct experience working with or within Meta/Facebook
• Deep understanding of Meta's organization, platform ecosystem, and how partnership decisions get made
• Track record of managing complex, multi-stakeholder platform relationships at both executive and operational levels
• Strong commercial acumen — experience structuring deals, negotiating co-investment, and managing partner economics
• Familiarity with the creator economy, social commerce, messaging, or marketing automation
• Ability to work cross-functionally and influence without authority across Product, Engineering, and Marketing teams
• Strong strategic thinking and data-driven decision making skills
• Excellent communication skills — comfortable presenting to C-level audiences internally and externally
• Willingness to travel for partnership summits, events, and relationship-building

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
• 💙 Comprehensive medical, dental, and vision coverage for you and your dependents.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Visa sponsorship for this role is currently not available.

For San Francisco-based hires only: Compensation Range: $197,000-$236,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, colour, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

We are looking for a Senior Partner Development Manager to own and scale Manychat’s most important external relationship — Meta.

In this role, you will act as the “GM” of the Meta partnership — the primary external point of contact and the internal quarterback ensuring we deliver on shared goals across Instagram, WhatsApp, Messenger, and emerging Meta surfaces.

This role requires a highly strategic operator who understands Meta’s ecosystem deeply, can navigate complex stakeholder environments, and can translate partnership opportunities into tangible product and business outcomes.

WHAT YOU'LL DO 🚀

• Own the strategic Meta relationship across all platforms and product surfaces
• Build relationships across all levels of Meta — from working-level partnerships & product teams to senior stakeholders in Partnerships, GTM, Product, and Creator.
• Develop and drive a multi-year partnership framework: joint roadmaps, co-investment, co-marketing programs, and shared success metrics
• Negotiate commercial terms for partnership incentive programs
• Identify and unlock new product opportunities across Meta's evolving platform ecosystem
• Coordinate cross-functionally with Product, Engineering, Marketing, and Operations to ensure partnership commitments are delivered
• Monitor platform changes, policy shifts, and competitive dynamics to proactively manage risk and surface opportunities

WHAT YOU'LL BRING 💥

• 10+ years in strategic partnerships or business development, with direct experience working with or within Meta/Facebook
• Deep understanding of Meta's organization, platform ecosystem, and how partnership decisions get made
• Track record of managing complex, multi-stakeholder platform relationships at both executive and operational levels
• Strong commercial acumen — experience structuring deals, negotiating co-investment, and managing partner economics
• Familiarity with the creator economy, social commerce, messaging, or marketing automation
• Ability to work cross-functionally and influence without authority across Product, Engineering, and Marketing teams
• Strong strategic thinking and data-driven decision making skills
• Excellent communication skills — comfortable presenting to C-level audiences internally and externally
• Willingness to travel for partnership summits, events, and relationship-building

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
• 💙 Comprehensive medical, dental, and vision coverage for you and your dependents.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Visa sponsorship for this role is currently not available.

For New York City-based hires only: Compensation Range: $197,000-$236,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, colour, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

We are looking for a Strategic Product Partnerships Lead to drive partnerships that accelerate Manychat’s AI and agentic product roadmap.

This role sits at the intersection of product, engineering, and business development, working closely with leadership to identify, structure, and execute strategic partnerships across the AI ecosystem.

You will collaborate closely with the Head of Business Development and the CTO, partnering with product, engineering, legal, and finance to support build / buy / partner decisions and expand Manychat’s capabilities through strategic collaborations.

This role requires someone who understands the rapidly evolving AI landscape, can translate technical needs into partnership opportunities, and can structure partnerships that support long-term product growth.

WHAT YOU'LL DO 🚀

• Lead strategic AI partnerships that accelerate ManyChat's AI and agentic product roadmap
• Partner with executives, product, engineering, legal, and finance to drive build / buy / partner decisions
• Identify, structure, and negotiate partnerships with key players across the AI ecosystem (frontier models, hyperscalers, data providers, social platforms, model infrastructure)
• Translate product and technical requirements into scalable partnership frameworks and pipeline
• Provide forward-looking insight on the evolving AI landscape to inform product and company strategy
• Support corporate development initiatives including diligence, deal structuring, and onboarding of strategic partners or acqui-hires
• Own broader product partnership needs as they arise including embedded third-party integrations (eg. payments, SMS, CRM, ecommerce)

WHAT YOU'LL BRING 💥

• 10+ years in Product Partnerships or Business Development, with significant experience in AI and agentic ecosystems
• Deep, hands-on understanding of the AI / agentic stack (models, inference, orchestration, data, platform APIs) — you can hold your own in a technical conversation
• Ability to bridge technical and business stakeholders to drive partnership outcomes
• Comfortable operating independently in fast-moving, ambiguous environments
• Track record of closing high-impact AI partnerships that directly accelerated a product roadmap
• Familiarity with embedded product integration partnerships (payments, CRM, e-commerce) is a plus

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
• 💙 Comprehensive medical, dental, and vision coverage for you and your dependents.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Visa sponsorship for this role is currently not available.

For New York City-based hires only: Compensation Range: $197,000-$236,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, colour, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

You're the person who notices the AV cable is wrong before the meeting starts. Who has the new hire's laptop ready before they've hung up their jacket. Who fixes things without being asked, because you spotted the problem first. If that sounds like you, keep on reading!

We're looking for an IT Helpdesk Specialist to join our Barcelona team. Our largest and most dynamic hub, with 143 employees, a packed events calendar, and an office expansion in progress. You'll work side-by-side with our existing Barcelona IT Specialist, owning everything from daily helpdesk and onboarding to event AV and hardware lifecycle. Real ownership from day one. No two days are the same. Sound like your kind of role?

WHAT YOU'LL DO 🚀

Onsite Support & Daily Helpdesk 

• Be the first point of contact for IT requests from Barcelona employees via Slack, walk-up, and our service desk (Freshservice).
• Troubleshoot hardware, software, and connectivity issues on macOS devices (Jamf-managed fleet) and peripherals.
• Handle account access requests, password resets, MFA re-enrollment, and app access through Okta and Google Workspace.
• Escalate complex issues to our IT Administrators and IT Team Lead with full context and logs.

Onboarding & Offboarding 

• Prepare and issue laptops, peripherals, and accessories to new hires; handle all day-1 account setup.
• Collect and process returned equipment from leavers; update asset inventory in AssetSonar.
• Coordinate with HR and Talent for upcoming joiners; manage hardware delivery SLAs.
• Coach new employees on tools, device setup, and company IT processes.

AV & Events Support 

• Set up, support, and troubleshoot end-to-end AV equipment (microphones, video cameras, lighting, displays, and all related gear) for internal events, All-Hands meetings, and external meetups. Note that some events may take place outside regular hours.
• Ensure meeting rooms are ready daily: displays, cameras, microphones, Zoom Rooms, and cables
• Troubleshoot AV issues in real time during events; coordinate with vendors for hardware-level repairs
• Help plan and execute the AV setup for the Barcelona office expansion
• Manage live video broadcasting for meetups and external events, including routing streams to YouTube and various social media platforms.
• Operate and optimize AV setups, utilizing software like OBS Studio or dedicated hardware streaming systems. Continuously look for ways to improve our broadcasting quality and AV workflows.
  
  

Asset Management & Procurement 

• Maintain accurate asset inventory for the Barcelona office (hardware, peripherals, consumables).
• Coordinate local hardware procurement: gather quotes, place orders with vendors, and track deliveries.
• Manage the loaner pool, consumables, and device rotation to avoid aging stock.
• Support hardware refresh cycles and decommissioning workflows.

Office Infrastructure 

• Assist with Wi-Fi, wired connectivity, and printer troubleshooting at the office level.
• Support the Barcelona office expansion: coordinate with vendors and building management on IT infrastructure requirements (cabling, network points, AV installation).
• Help implement improvements to meeting room setup and network reliability.

Documentation & Knowledge

• Maintain IT knowledge base articles, quick guides, and FAQs for Barcelona employees.
• Document solutions to recurring issues and contribute runbooks for the IT team.
• Share feedback with IT Administrators on gaps in current processes and tooling.

TO SHINE IN THIS ROLE 💥

You’ll need:

• 3+ years of IT support experience in a SaaS or technology company — you've supported real users at scale, handled the full helpdesk lifecycle, and know what good IT operations looks like.
• macOS and Jamf experience: comfortable enrolling devices, pushing profiles, troubleshooting macOS issues; this is a Mac-first environment.
• Hands-on AV, live streaming, and events support: you've set up and operated AV equipment for corporate events and live broadcasts (cameras, microphones, OBS, streaming hardware). You are highly stress-resistant, deeply proactive, and stay completely calm when troubleshooting issues on the fly in front of 100+ people or during a live stream.
• Onboarding/offboarding process experience: you know what "day-1 ready" means and how to deliver it reliably.

Technical Skills

• Google Workspace: user management, basic admin tasks (groups, shared drives, delegation).
• Okta basics: password resets, MFA, and app assignment; or strong readiness to learn quickly.
• Service desk tools: experience working in a ticketing system  (Freshservice, Zendesk, Jira, YouTrack, or similar) and keeping queues organized.
• AI-Powered Productivity: you actively use modern LLM tools (Claude Code, ChatGPT, Codex, Gemini) in your daily work — for writing, troubleshooting research, drafting documentation, automating workflows or finding faster solutions; this is a hard requirement.
• Asset tracking: comfortable maintaining hardware records, updating inventory systems.

Soft Skills & Approach

• Proactive, not reactive: you spot problems before they become tickets and fix things without being asked.
• Clear communicator: you write concise, helpful responses and can explain technical issues to non-technical users without jargon.
• Calm under pressure: you perform well during onboardings, live events, and multi-issue days without dropping the ball.
• Team player: you ask for help when you need it, share what you know, and make the people around you more effective.

Language & Location

• Proficiency in English (our working language for documentation, vendor communication, and team collaboration)
• Barcelona-based with willingness to work onsite 4-5 days per week. This is a primarily onsite role

It would be great if you have:

• Freshservice experience” workflow configuration, SLA setup, reporting (we're migrating to Freshservice in 2026; if you already know it, you'll contribute immediately).
• Live Broadcasting Experience: Familiarity with OBS Studio, audio mixing, managing multi-camera setups, and streaming to platforms like YouTube.
• Zoom Rooms setup and administration: controller pairing, display/camera/audio configuration, room kit deployment and troubleshooting as the office is expanding the event space.
• IT hardware procurement basics: gathering vendor quotes, coordinating purchases, tracking orders.
• Light scripting or automation exposure: basic Python or bash, or experience with low-code tools (n8n, Zapier). Our team builds automations to reduce manual work, and we'd love someone who's curious about this.
• Networking basics: Wi-Fi diagnostics, VLAN concepts, and UniFi familiarity.
• Proficiency in Spanish: useful for coordinating with local vendors, building management, and ISPs in Barcelona.
• Slack administration basics: workspace settings, app management, user permissions.

 🏢 LOCATION & SCHEDULE

Full-time, on-site 4-5 days per week in Barcelona; occasional after-hours support for events or cutovers.

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 📚 Annual professional development reimbursement for conference tickets, online courses, and other relevant resources to help you grow.
• 💙 Comprehensive medical, dental, and vision coverage for you and your dependents.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success. 

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

The AI era isn't coming, it's already here. At Manychat, we're building it into the foundation of everything  and we need an Applied AI Engineer to help make that real.

Your main focus will be AI agents and agentic workflows, LLM-powered system orchestration, and automation pipelines that integrate into the business processes that actually matter. You'll work across internal and customer-facing systems, writing production-grade code and partnering with product and business teams to turn complex challenges into reliable, scalable solutions.

We'd love to work with someone who brings more than strong engineering fundamentals. Someone with the product mindset to understand business context, the communication skills to work fluidly across teams, and the pragmatism to choose solutions that are effective and built to last. Ownership matters here: we're looking for someone who drives work from discovery to rollout, not someone who hands things off at the first checkpoint.

If success for you means identifying real AI use cases, building things that work reliably at scale, and being a trusted technical partner to the teams around you, let’s talk! 

WHAT YOU'LL DO 🚀

• Design, build, and maintain AI-driven services and agent-based solutions for workflow and business process automation.
• Develop orchestration logic across LLMs, internal services, APIs, databases, and third-party platforms.
• Build backend components for AI products and automation pipelines using TypeScript and Node.js.
• Integrate AI-powered workflows with CRM, ERP, ticketing, knowledge management, communication, and other business systems.
• Implement and improve RAG, tool/function calling, memory/state handling, evaluation, and monitoring for AI use cases.
• Partner closely with Product Managers, domain experts, and business stakeholders to identify high-impact use cases and translate them into technical solutions.
• Contribute across the full product lifecycle: discovery, prototyping, production delivery, and iteration.
• Ensure production quality through testing, observability, reliability, security, performance, and cost awareness.
• Document architecture, technical decisions, and tradeoffs, and communicate them clearly to both technical and non-technical stakeholders.

TO SHINE IN THIS ROLE 💥

You'll need:

• 3 – 5 years of experience in software engineering, backend engineering, or applied AI engineering.
• Strong hands-on experience with TypeScript and Node.js in production environments.
• Experience building backend services, APIs, and integrations.
• Practical experience with LLM-based applications, AI automation, or agentic workflows.
• Solid understanding of RAG, prompt engineering, tool/function calling, and context management.
• Experience working with SQL/NoSQL databases and external APIs.
• Understanding of reliable backend patterns such as async processing, retries, queues, idempotency, and error handling.
• Ability to understand business workflows and translate ambiguous requirements into clear technical solutions.
• Experience collaborating with product teams, analysts, operations, and other stakeholders.
• Strong communication skills and the ability to explain complex solutions to both technical and non-technical audiences.

IT WOULD BE GREAT IF YOU HAVE 🤩

• Experience with LangChain, LangGraph, OpenAI SDK, LlamaIndex, or similar frameworks.
• Experience with workflow and orchestration tools such as n8n, Temporal, or event-driven systems.
• Familiarity with PostgreSQL, Redis, Kafka, BullMQ, or similar technologies.
• Experience with vector databases such as pgvector, Pinecone, Qdrant, or Weaviate.
• Experience with Python in AI/ML-related use cases.
• Experience with Docker, cloud platforms (AWS, GCP, Azure), and CI/CD pipelines.
• Exposure to observability and evaluation tooling for AI systems.
• Understanding of security, privacy, and governance considerations for AI-driven business systems.

Tech Stack

• Core: TypeScript, Node.js
• Backend: NestJS, Express, or similar frameworks
• AI/LLM: OpenAI API, Anthropic API, LangChain, LangGraph
• Data/RAG: PostgreSQL, pgvector, Redis, vector databases
• Integrations: REST APIs, webhooks, third-party SaaS platforms

Infrastructure: Docker, cloud services, CI/CD, logging and monitoring

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 🌍 Hybrid onboarding to start work remotely and relocation support for you and your family.
• 💙 Comprehensive health insurance for both you and your family.
• 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• 🫶 Flexible benefits package to tailor perks that matters most for you.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

We are looking for a Strategic Product Partnerships Lead to drive partnerships that accelerate Manychat’s AI and agentic product roadmap.

This role sits at the intersection of product, engineering, and business development, working closely with leadership to identify, structure, and execute strategic partnerships across the AI ecosystem.

You will collaborate closely with the Head of Business Development and the CTO, partnering with product, engineering, legal, and finance to support build / buy / partner decisions and expand Manychat’s capabilities through strategic collaborations.

This role requires someone who understands the rapidly evolving AI landscape, can translate technical needs into partnership opportunities, and can structure partnerships that support long-term product growth.

WHAT YOU'LL DO 🚀

• Lead strategic AI partnerships that accelerate ManyChat's AI and agentic product roadmap
• Partner with executives, product, engineering, legal, and finance to drive build / buy / partner decisions
• Identify, structure, and negotiate partnerships with key players across the AI ecosystem (frontier models, hyperscalers, data providers, social platforms, model infrastructure)
• Translate product and technical requirements into scalable partnership frameworks and pipeline
• Provide forward-looking insight on the evolving AI landscape to inform product and company strategy
• Support corporate development initiatives including diligence, deal structuring, and onboarding of strategic partners or acqui-hires
• Own broader product partnership needs as they arise including embedded third-party integrations (eg. payments, SMS, CRM, ecommerce)

WHAT YOU'LL BRING 💥

• 10+ years in Product Partnerships or Business Development, with significant experience in AI and agentic ecosystems
• Deep, hands-on understanding of the AI / agentic stack (models, inference, orchestration, data, platform APIs) — you can hold your own in a technical conversation
• Ability to bridge technical and business stakeholders to drive partnership outcomes
• Comfortable operating independently in fast-moving, ambiguous environments
• Track record of closing high-impact AI partnerships that directly accelerated a product roadmap
• Familiarity with embedded product integration partnerships (payments, CRM, e-commerce) is a plus

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 💙 Comprehensive health insurance for both you and your family.
• 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• 🫶 Flexible benefits package to tailor perks that matters most for you.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites, and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, colour, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.

WHO WE ARE 🌍

We help creators get more out of every conversation with Instagram-focused automations and support for other channels like Messenger, WhatsApp, and TikTok. The result? Better engagement, more sales, and real, sustainable growth.

With a diverse team of 350+ people spread across three continents, we’re building the leading Chat Marketing platform that is used — and loved — by more than 1.5 million customers worldwide.

WHO WE'RE LOOKING FOR 🌟

We are looking for a Strategic Product Partnerships Lead to drive partnerships that accelerate Manychat’s AI and agentic product roadmap.

This role sits at the intersection of product, engineering, and business development, working closely with leadership to identify, structure, and execute strategic partnerships across the AI ecosystem.

You will collaborate closely with the Head of Business Development and the CTO, partnering with product, engineering, legal, and finance to support build / buy / partner decisions and expand Manychat’s capabilities through strategic collaborations.

This role requires someone who understands the rapidly evolving AI landscape, can translate technical needs into partnership opportunities, and can structure partnerships that support long-term product growth.

WHAT YOU'LL DO 🚀

• Lead strategic AI partnerships that accelerate ManyChat's AI and agentic product roadmap
• Partner with executives, product, engineering, legal, and finance to drive build / buy / partner decisions
• Identify, structure, and negotiate partnerships with key players across the AI ecosystem (frontier models, hyperscalers, data providers, social platforms, model infrastructure)
• Translate product and technical requirements into scalable partnership frameworks and pipeline
• Provide forward-looking insight on the evolving AI landscape to inform product and company strategy
• Support corporate development initiatives including diligence, deal structuring, and onboarding of strategic partners or acqui-hires
• Own broader product partnership needs as they arise including embedded third-party integrations (eg. payments, SMS, CRM, ecommerce)

WHAT YOU'LL BRING 💥

• 10+ years in Product Partnerships or Business Development, with significant experience in AI and agentic ecosystems
• Deep, hands-on understanding of the AI / agentic stack (models, inference, orchestration, data, platform APIs) — you can hold your own in a technical conversation
• Ability to bridge technical and business stakeholders to drive partnership outcomes
• Comfortable operating independently in fast-moving, ambiguous environments
• Track record of closing high-impact AI partnerships that directly accelerated a product roadmap
• Familiarity with embedded product integration partnerships (payments, CRM, e-commerce) is a plus

WHAT WE OFFER 🤗

We care deeply about your growth, well-being, and comfort:

• 💙 Comprehensive health insurance for both you and your family.
• 📚 Professional development budget for conference tickets, online courses, and other relevant resources to help you grow.
• 🫶 Flexible benefits package to tailor perks that matters most for you.
• 🪴 Hybrid work and generous leave options to prioritize your work-life balance.
• 🍽️ In-office perks, including free meals and snacks.
• 🤝 Company-funded sport activities, annual offsites, and team-building events.

Manychat is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, colour, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

This commitment is also reflected through our candidate experience. If you have individual needs that may require an accommodation during the interview process, please indicate this in your application. We will do our best to provide assistance throughout your interview process to ensure you’re set up for success.

With my application, I accept the Manychat Privacy Policy.