Job Description

The PM - Payment Network is a technical role within the Product team dedicated to maximizing the health and efficiency of Mangopay’s payment processing network. As our payments volume grows, this role ensures that our technical performance matches our innovative product suite.
You will also work closely with our payments partners to ensure all Mangopay clients are compliant with card processing standards.

Roles & Responsibilities:

Authorization & Performance Excellence

• KPI Management: Own the optimization of authorization rates, fraud-to-sales, and chargeback performance through advanced data monitoring and performance tuning.
• Issuer and payment partner Liaison: Manage relationships with key ecosystem participants and issuers to troubleshoot authorization bottlenecks and improve global acceptance rates.
• Deep-Dive Analytics: Utilize internal data tools to identify systemic improvements in the payment path, reducing friction for merchants and cardholders.

Technical Data Integrity & Mandates

• Data Stewardship: Oversee processes ensuring that clearing and settlement data across our network meets the highest levels of accuracy and scheme compliance.
• Technical Execution: Lead the technical implementation of specific card processing needs for 3DS, tokenization, and authorization messaging, partnering with Product teams to ensure timely delivery.
• Roadmap Management: Track and socialize technical deadlines for payment partner-driven changes, ensuring Mangopay’s infrastructure is prepared for upcoming industry shifts.

Technical Governance & Security Compliance

• PCI-DSS Leadership: Manage the end-to-end validation process for merchant SAQ and RoC submissions, ensuring the continued security of our processing environment.
• Compliance Reporting: Submit bi-annual technical reports and manage the relationship with Qualified Security Assessors (QSAs) during recurring audits.
• Incident Response Coordination: Provide technical expertise during security reviews or breach response scenarios, ensuring all scheme reporting obligations are met with precision.

Experience

You are recognised for:

• 5+ years of experience in technical payment operations, payment engineering, or technical compliance for a major PSP or global acquirer.
• Technical Breadth: Deep understanding of ISO 8583, 3D Secure frameworks, and the technical mechanics of the authorization and settlement lifecycle.
• Security & Compliance Expertise: Strong background in PCI-DSS governance and a history of successfully managing technical audits.
• Data-Driven Problem Solving: Expert ability to monitor and analyze payment performance data; professional experience with SQL and Snowflake is required.
• Cross-Functional Influence: Proven ability to lead complex technical projects that require collaboration between Treasury, Engineering, and Security teams.
• Relevant Certifications: PCIP, CISA, or similar technical certifications are a plus.

The Mangopay product organization is organized into 5 areas: Payment Acceptance, Wallet, Banking, Payouts, and User Identity. Together, our mission is to reimagine and create the infrastructure that is going to fuel the success of our customers and Mangopay in the coming years. The delivery of the best possible product is a critical mission due to the central role each of these teams have in supporting our customers.

Mission

The Product Manager (Payments Platform) is responsible for the discovery and delivery of new features built in the Payments Platform for our customers. The Payments Platform is the “brain” of the Payment Acceptance product; it manages everything from card vaulting to 3DS, security, and the orchestration required to manage the complex multi-party payment flows which define Mangopay.

What will you be responsible for?

• Technical Product Ownership: as Product Manager, perform the Product Owner Scrum role within the Payments Platform team. You’ll translate high-level product vision into granular, developer-ready user stories. As an API-first company, you should be as comfortable testing payment flows in Postman as you are discussing card payments conversion rate with customers.
• Bridge the Gap: Work closely with Product leadership and Engineering teams to transform discovery work and customer insights into seamless, scalable API experiences for our clients.
• Discovery and Delivery: prepare thorough discovery work, and own the delivery of that work into live features which bring real value to our customers.
• Optimize for Performance: You are data-native. You don’t just launch and leave; you monitor authorization rates, latency, and adoption metrics to iterate and improve.
• Customer mindset: You obsess over outcomes for customers and everything you create and deliver is customer-centric.
• Jira & Sprint Mastery: Maintain a high-velocity delivery pace. You’ll maintain the Payments Platform team backlog with precision, ensuring that the engineering squad is unblocked and that technical debt is balanced against new feature delivery.
• Establish metrics: Develop processes and dashboards for monitoring and evaluating the performance and success of the Payments Platform product and its features.
• Own Transversal Feature Delivery: Lead the implementation of high-value features like Network Tokens and Click to Pay. You’ll ensure these capabilities are built as core platform microservices that work seamlessly across our entire ecosystem, regardless of the underlying processor used.
• Architect the "Connector" Strategy: Collaborate with Engineering leadership to define how our microservices interact with external PSPs.
• Standardize Global Logic: Ensure that transversal functions - such as 3DS orchestration, fraud signals, card vaulting, payments reconciliation, and token lifecycle management - are standardized. Your goal is to make the complexity of the global payment landscape invisible to our customers through a clean, robust API.

What do we expect from you?

• 5+ Years of Fintech/API Experience: You’ve spent significant time in the trenches of Fintech, specifically working on API-first products, ideally in card payments or similar. You know the difference between a 3DS challenge and a frictionless flow by heart.
• A "Technical PO" Mindset: You are comfortable sitting in on deep-dive engineering sessions. You can talk architecture one minute and user experience the next.
• Scrum Fluency: You have a proven track record of working in high-velocity Agile environments.
• Customer mindset: You can demonstrate that customer outcomes are top of mind in everything you build.
• Data-Native DNA: "I think" isn't in your vocabulary; "the data shows" is. You’re proficient and independent with SQL and Looker (or similar) BI tools to drive your decision making.
• Execution Focus: You’re a closer. You have a reputation for taking complex, nebulous projects and getting them across the finish line.
• AI proficiency: You have used AI to solve tangible problems in your current role or have created a personal project leveraging it.
• Communication Skills: Excellent written and verbal communication with the ability to articulate complex technical concepts to a broad range of technical and business audiences in a simple and compelling way.

Process: 

• HR Call
• Interview with Manager
• Interview with Engineering team
• Case Study
• Call with CPO

If this role sounds of interest to you, and matches your experience, get in touch via the apply button!