About Maddox + You

As a member of our Customer Experience Team, your focus will be on delivering on our mission of providing the easiest customer experience in our industry. This is not retail customer service. You will be responsible for managing complex orders for our customers in the commercial-industrial market and will be entrusted with the autonomy to make meaningful decisions that impact customer success. 

Your primary objective will be to drive customer retention by building relationships and ensuring a seamless customer experience. You will become the customer’s primary point of contact after the point of sale. Your daily responsibilities will include, but are not limited to, confirming sales orders, coordinating approval and release processes, responding to emails, answering phone calls, releasing shipments, and providing proactive updates to customers. 

Account management is one of Maddox’s oldest commercial positions, with a proven playbook and strong team, but we are growing rapidly, so adaptability is critical in this role. 

More About You: 

• You enjoy interacting with people and solving logistical and administrative problems. 
• You are autonomous and capable of managing your own time and workflows. 
• You demonstrate excellent written communication skills, including proper grammar and professionalism. A minimum 45 WPM typing speed is required for this role.
• You are comfortable with phone communication and able to think quickly on your feet during conversations. 
• You take your work seriously.
• You enjoy working independently but are capable of cooperating with a cross-sectional team to accomplish your objectives. 
• Your have a high degree of emotional intelligence, allowing you to empathize with customers and resolve conflicts. 
• You are capable of balancing multiple tasks without becoming overwhelmed or sacrificing accuracy.

Basics

• Full-time. The schedule is generally 7:00 AM - 4:00 PM.
• Drug-free workplace.

Comprehensive Full-Time Benefits, including:

• 3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years).
• Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more.
• Paid paternity/maternity leave
• 401k with 100% match up to 8% of wages.
• Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.

Skills & Experience

Experience with account or project management is preferred, but customer service skills can be acquired in a diverse number of fields. If you are aligned with our Core Values and have a teachable attitude, you are a candidate for this position. 

Pay: Starting $69.6k - $83k (wages and bonus) plus a comprehensive full-time benefits package that averages more than an additional $20k/year per employee (individual amounts vary on age, family size, and other factors).

Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you'd thrive in this particular opportunity.

About Maddox + You:

You will be an integrated part of a small, but powerful, sales team. You will be using our established sales processes to help commercial and industrial end-users, electrical contractors, and resellers of industrial electrical equipment purchase the right transformer for their project or application.

Reactively, you will be responding to customer requests, understanding their needs, and proposing technical and commercial solutions in a timely manner. You need to be great at solving technical and commercial problems in a fast-paced, data-driven workflow.

Proactively, you will be following up with existing clients or maintaining communication with our network of industry contacts; this is not a cold-calling or hard-selling environment. It's an inside sales role ideally suited to a technically-minded, people-person who excels at providing a high-level of customer service to contractors, engineers, purchasing agents, and industrial/commercial end users.

More about You:

• You enjoy interacting with people and solving technical and commercial problems.

• Your clients will be located all across the country, so you need to make a great impression with your communication skills via phone and email.

• You demonstrate fantastic written communication. You will need to maintain many email conversations each day. If your grammar is poor, or you are slow at writing emails, you will struggle in this role.

• You are focused and able to maintain good attention to detail.

• You are savvy with modern software. If you prefer an "old school" (pile of handwritten notes) workflow, you are not a fit for this role.

• You prefer a healthy team vs. operating as a lone wolf.

Skills & Experience:

We value experience, so if you have 20+ years of related experience, that's great! We're also very good at training new recruits, and are willing to invest in a select number of promising early-career candidates with the right attitude and ambition. Depending on the exact role, technical and engineering degrees may be desired, but not required.

Basics:

• Full-time. The schedule is generally 7:00 AM - 4:00 PM.
• Drug-free workplace
• In-person

Comprehensive Full-Time Benefits, including:

• 3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years).
• Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more.
• Paid paternity/maternity leave
• 401k with 100% match up to 8% of wages.
• Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.

Pay: Starting range: $88.8k-$92.6k (wages and bonus) plus a comprehensive full-time benefits package that averages more than an additional $20k/year per employee (individual amounts vary on age, family size, and other factors).

Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you'd thrive in this particular opportunity.

About Maddox + You:

Your primary responsibility will be supporting the technology experience of Maddox employees and partners within Odoo, our open-source, self-hosted, and fully-customizable ERP. Your secondary focus as part of our Systems Support team will be on providing friendly support for other Maddox systems, especially those with data that tie into the ERP. The systems you will oversee touch every area of the organization. You will develop and internalize a deep knowledge of our ERP implementation and the significance of the work that happens there and in adjacent systems. 

Your work will enable your colleagues to perform their tasks with speed and efficiency, enabling them to purchase, recondition, and sell industrial transformers better than anyone else in the market. Your hands-on, proactive approach to maintenance, your speedy responses to support requests, and your ability to identify problems and solve them quickly will give Maddox a competitive edge. 

You will respond to internal user support requests with the posture of a first-class customer success agent and resolve issues in a timely manner. You will provide users with access to systems, investigate and troubleshoot software and hardware failures, coordinate with external support and development partners, solve both documented and novel problems that arise within our business systems, and help ensure critical initiatives are well-represented in our ERP roadmap.

You will proactively ensure that Maddox team members are able to perform to the best of their ability within our business systems, helping stakeholders identify opportunities for optimization. You will coordinate change management in order to enable that success, while seeing access control and segregation-of-duties initiatives through to completion.                                                                                                                                                                                                                                     

About Maddox’s Systems:

Maddox maintains a give-the-best/expect-the-best attitude. Our team is equipped with MacBook Pros, docks, and multiple external monitors. Our shop employees are equipped with iPads and related peripherals. We have a stipend-supported BYOD mobile policy and our team uses a variety of both iOS and Android smartphones. 

We exclusively employ cloud-based solutions that enable our team to work from anywhere. We prefer to integrate single-focus, best-in-class SaaS products, rather than rely on all-inclusive enterprise solutions. 

More about You:

• You excel at delivering clear, timely communication via phone, email, and chat, with a keen eye for detail and a focused approach.
• You enjoy and are adept at engaging with customers of all technical backgrounds. 
• You have a history of skillfully managing external vendor relationships to get tangible results that are aligned with key company objectives. 
• Your ability to “read the room” ensures you provide the necessary balance of friendly courtesy and professionalism in interactions with employees and vendors at every level.
• Your work style prioritizes collective success over solo or “hero” efforts. 
• You exercise strong systems thinking, and you’re a proactive self-starter.  
• You’re comfortable and capable of triaging, researching, and resolving complex business problems across multiple contexts, including enterprise resource planning (ERP) environments. 
• You have a strong technical background, and as a fast learner, you quickly adapt to new technologies and user/business contexts.

Experience & Education: If you have 10+ years of related experience, that’s great! We also love investing in promising early-career candidates with the right aptitude, attitude, and ambition. 

This is not an entry-level role: 

• Current professional experience is required. 
• Experience in administering and supporting business systems adjacent to enterprise resource planning is required. ERP platform administration/support is a huge plus. 

Basics:

• Full-time. The schedule is generally 8:00 AM - 5:00 PM.
• On call for urgent needs.
• Drug-free workplace.
• Some travel between Maddox locations may be required.
• In-person at the Houston (The Woodlands) location. 

Comprehensive Full-Time Benefits, including:

• 3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years).
• Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more.
• Paid paternity/maternity leave
• 401k with 100% match up to 8% of wages.
• Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.

Pay: Starting range: $70k-$100k (wages and bonus) plus a comprehensive full-time benefits package that averages more than an additional $20k/year per employee (individual amounts vary on age, family size, and other factors).

Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you’d thrive in this particular opportunity.

About Maddox + You:

As the Administrative Assistant Support, your focus will be on cultivating a friendly and welcoming work environment for your coworkers and any visitors.

Your responsibilities will include contributing to a clean and organized work space, greeting visitors, keeping refreshments and office supplies stocked & available to employees, as well as participating in the planning and execution of company events like catered lunches, parties, and large meetings, and miscellaneous tasks like office mail responsibilities, errands, and shopping.

This is an ideal role for someone looking to build a career with an employer who values your strong character, stable lifestyle, and dedicated work ethic. 

More about You:

• Great attention to detail.
• A pleasant, welcoming disposition to present an excellent first impression as the primary front desk contact for visitors and vendors.
• Excellent interpersonal skills for regular interactions with coworkers and others.
• Aptitude for creating and maintaining a well-organized workflow.
• Proficient with basic computer software (Excel, Word, Email, etc.). If you are “not great with computers”, you are not a fit for this role.
• Fantastic written/email communication. You will need to maintain many email conversations each day. If your grammar is poor, or you are slow at writing emails, you will struggle in this role.

Basics:

• Part-Time. Schedule is generally 9:00 AM - 2:00 PM.
• Paid time-off, 401k matching. Smoke-free, drug-free workplace.

Experience & Education:

We value skills and experience, but we’re also willing to invest in training a select number of promising early-career candidates with the right combination of drive and ambition.

Pay: Starting range is $18 per hour. 

About Maddox + You: 

You will be an integrated part of a small, but powerful, Sales Development team. You will be using our established outreach processes to introduce Maddox to distributors, electrical contractors, data centers, and other industrial/commercial end-users, with the goal of scheduling discovery meetings and presentations that help future customers understand how Maddox can support their transformer needs. 

Proactively, you will be calling prospective clients, sending outreach emails, engaging on LinkedIn, and running structured outbound sequences designed to uncover real opportunities. Your goal is to build new relationships, secure meetings, and represent Maddox in a professional, knowledgeable manner. 

Reactively, you will be maintaining accurate CRM records, following up with interested contacts, and collaborating closely with our Sales team to ensure a smooth handoff once a transformer opportunity is identified. 

This is a fantastic role for someone who is driven, motivated by continuous improvement, and excited to build a rewarding career in electrical equipment sales. 

More about You: 

● You are driven to be successful and hungry to grow. 

● You are coachable and open to making changes based on feedback. 

● You communicate clearly and confidently, especially on the phone and over email. 

● You are a quick thinker and can handle conversations with a wide range of people. 

● You are focused and able to maintain good attention to detail. 

● You enjoy connecting with people and representing a company with professionalism. 

● You are savvy with modern software. If you prefer an "old school" (pile of handwritten notes) workflow, you are not a fit for this role. 

● You prefer a healthy team vs. operating as a lone wolf. 

Skills & Experience: 

No prior sales or industry experience is required. This is an entry-level role designed for individuals who are hungry to grow. We are willing to train the right individuals who have the attitude, drive, and communication skills to succeed. We’re very good at training early career candidates and investing in people with the right mindset. 

Basics:

• Full-time. The schedule is generally 7:00 AM - 4:00 PM.
• Drug-free workplace
• In office

Comprehensive Full-Time Benefits, including:

• 3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years).
• Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more.
• Paid paternity/maternity leave
• 401k with 100% match up to 8% of wages.
• Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible.

Pay: Starting range: 60k-$69k (wages and bonus) plus a comprehensive full-time benefits package that averages more than an additional $20k/year per employee (individual amounts vary on age, family size, and other factors).

Pro Tip: We get a LOT of applicants, so if you want to stand out, write a few sentences telling us what stood out to you, and why you think you'd thrive in this particular opportunity.