M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.

Description Summary: The Regional Sales Executive is responsible for promoting and driving software sales of all M3 product platforms, as well as M3’s outsourced accounting services within your assigned territory. This position reports to the Vice President, Sales, and plays a vital role in achieving sales goals by collaborating with the Vice President, Sales, Chief Sales & Marketing Officer, Vice President, Revenue Operations, and Marketing Team to develop effective business plans and marketing strategies. The Regional Sales Executive will engage with potential customers in the hospitality industry and recommend appropriate M3 products and services based on the prospect's specific business requirements. This role requires regular travel and effective use of M3-approved Customer Relationship Management (CRM) tools (Salesforce) to maintain accurate prospect and customer data, sales opportunity details, and information that assists in a successful and efficient product and/or service implementation.       

 Essential Duties:

The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties. 

• Develop and Implement Business Plan: Create an annual business plan to achieve Annual Recurring Revenue (ARR) sales goals assigned to the specific geographical territory, conforming to pre-established Key Performance Indicators (KPIs) for the job description
• Evaluate Progress and Modify Sales Plan: Collaborate with the Vice President, Sales to evaluate progress towards sales quotas and modify the sales plan as needed to meet requirements and established goals. Sales quotas are established and updated annually, based on overall company objectives and may vary by territory.
• Territory Marketing Strategies: Work with sales management and M3 marketing team to develop and implement effective marketing strategies within the assigned sales territory to uncover new sales opportunities.
• Progress to monthly, quarterly, and annual sales quotas will be reviewed with the Vice President, Sales on a regular basis, shared with the collective sales team on the Weekly Forecast Call, and updated as requested.
• Database Management: Create and update a database of prospective sales opportunities using Salesforce. Outside or unapproved databases or data storage methods are not to be used without sales management review and authorization. M3 retains the exclusive right to all prospects or customer contact and activity data. This data is not to be communicated outside of M3 or retained for personal use or any use other than to perform M3 duties.
• Discovery Consultation Call: Uncover business needs of hotel owners, operators, and management companies that position the Regional Sales Executive to recommend suitable M3 products and services that best meet the prospect’s business requirements.
• Advantages and Benefits Consultation: Consult with potential customers regarding the advantages and benefits of implementing M3 software solutions based on the information gathered during discovery consultations.
• Sales Opportunity Advancement: Continuously evaluate the status of existing sales engagements and work with the Vice President, Sales, and the M3 Sales Enablement/Training team to apply strategies to advance sales opportunities toward closure.
• Sales Calls and Travel: Plan and conduct sales calls and travel to prospect locations, industry conferences, and other business travel as required to meet M3 sales goals.
• Sales Commission Reporting: M3 pays sales commissions quarterly based on the Percentage of Attainment toward individual goals. The M3 VP, RevOps, performs all calculations.  These calculations will be communicated following the close of each quarter. The Regional Sales Executive will be responsible for reviewing the documentation and indicating that the calculations are correct, or providing data to make any necessary corrections. This review and audit are required within 5 days of receiving the reports from the VP, RevOps.  Periodic sales incentives may be offered and would follow the same policy.
• Expense Reporting: Submit expense reports to the Vice President, Sales, weekly. Failure to submit expense reports by the required timelines may result in declined reimbursements.
• Relationship Building: Develop and maintain internal and external relationships to facilitate new customer sales. Utilize methods that include but may not be limited to telemarketing, industry research, networking, and social media marketing to assist in building a steady and consistent pipeline of new sales opportunities.
• Other duties as assigned.

 Education/Training/Experience:

• A minimum of 5-10 or more years of experience in a directly related position is Required
• Completion of a Bachelor's Degree is Required. Strong preference for the completion of a major in Sales, Marketing or Business; or an equivalent combination of education and experience.
• Proven track record in sales with experience in software or technology sales preferred.
• Strong understanding of the hospitality industry and its accounting practices preferred.
• Excellent communication and negotiation skills
• Must have strong written and verbal skills in English and ability to communicate effectively.
• Must be able to build and maintain positive business relationships with co-workers and other business contacts.
• Must demonstrate problem solving, critical thinking and initiative skills.
• Must have knowledge of a variety of computer software applications especially in MS Office.
• Proficiency in using CRM tools, preferably Salesforce, for database management and sales reporting is required.
• Proficiency with Sales Enablement tools like Gong or SalesLoft is required.

M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.  

About the Role: 

M3 is seeking a highly capable, hands-on Senior Marketing Designer to own and elevate our visual presence across all customer-facing and internal marketing touchpoints.

This is a high-impact individual contributor role focused on execution, ownership, and speed. You will be the primary driver of M3’s marketing design output and responsible for creating the materials that support sales, marketing, and brand growth across the organization.

Today, M3 partners with an external agency for portions of its marketing execution. This role will play a key part in bringing core design and brand capabilities in-house over time, increasing speed, consistency, and control over how M3 shows up in the market.

You’ll work closely with marketing, product, and leadership, but operate with a high degree of autonomy. This role is ideal for a designer who thrives in ambiguity, enjoys building structure where none exists, and takes pride in producing polished, executable-ready, business-critical work.

This is not a product UX role — while you may occasionally contribute to UI-related efforts, the primary focus is marketing design, brand execution, and sales enablement.  

Essential Duties:

The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties. 

Marketing & Sales Collateral

• Design high-quality sales materials, including pitch decks, one-pagers, case studies, and product sheets
• Design and deliver Competitive Win documents, based on industry research and peer input
• Create customer-facing assets that clearly communicate M3’s value across multiple audiences

Brand Execution & Evolution

• Apply and evolve M3’s visual identity across all marketing channels
• Partner with leadership to refine how the brand is expressed visually over time
• Help transition brand execution from external partners to internal ownership

Campaign & Content Design

• Support marketing initiatives with email graphics, social content, landing page visuals, and digital campaigns
• Rapidly, consistently, and proactively produce assets that support ongoing marketing execution and do not wait for tasks to be communicated

Internal Marketing Infrastructure

• Build and organize reusable templates (decks, one-pagers, email layouts, etc.)
• Establish lightweight systems and documentation that improve speed and consistency
• Create a foundation that reduces reliance on external agencies, specifically for graphic design in the early stages

Creative Production Ownership

• Strategically manage projects from concept through final delivery with minimal oversight
• Balance multiple priorities while maintaining high design standards, meeting deadline dates without friction or delays across the deliverable spectrum

Cross-Functional Collaboration

• Partner with sales, marketing, product, and leadership to translate business needs into effective visual communication
• Present work clearly and confidently to stakeholders

What Success Looks Like

• Marketing and sales teams have consistent, continuously updated, high-quality materials readily available
• Design is no longer a bottleneck, and output is fast, reliable, and scalable
• M3 reduces reliance on external agencies for core design needs
• M3’s brand feels cohesive, professional, and modern across all touchpoints
• Stakeholders trust design as a strategic and executional partner

Qualifications: 

• 5+ years of professional design experience with a strong focus on marketing, brand, and visual communication
• Portfolio demonstrating high-quality marketing collateral, brand work, and campaign design
• Expert proficiency in design platforms, such as Figma and Adobe Creative Suite
• Experience designing within an accelerated B2B or SaaS environment (preferred) without the need for leadership oversight in the editorial process
• Strong command of typography, layout, and visual hierarchy
• Ability to work independently as a solo designer in a fast-paced environment
• Comfortable operating with ambiguity and evolving priorities
• Strong communication skills with the ability to present and defend design decisions
• Highly organized with the ability to create structure and systems where needed

Nice to Have (Not Required)

• Experience working alongside or replacing external agencies
• Exposure to SaaS product environments
• Basic familiarity with UI design (supporting role, not primary focus)
• Experience supporting sales teams with enablement materials

M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.

Description Summary:   

The Payroll & People Operations Analyst plays a critical role in ensuring employees are paid accurately and on time, supported through key moments in their employment lifecycle, and equipped with clear, accessible information about their benefits. This role blends technical payroll expertise with a people-first mindset, supporting both day‑to‑day operations and long‑term process improvements across HR systems, compliance, and employee experience. This is a hybrid role with 2 days in office and 3 days remote.  

 Essential Duties: 

Payroll Administration 

• Process payroll accurately and on established schedules. 
• Reconcile payroll data and resolve discrepancies. 
• Ensure compliance with federal and state wage and hour regulations. 
• Process end‑to‑end payroll for all employees, ensuring accuracy, timeliness, and compliance with federal, state, and local regulations. 
• Maintain payroll records, audit data for discrepancies, and resolve issues proactively. 
• Partner with Finance on payroll reconciliations, journal entries, and reporting. 
• Manage off‑cycle payrolls, bonuses, commissions, and adjustments as needed. 
• Ensure proper taxation, garnishments, and deductions are applied. 
• Support year‑end activities including W‑2 distribution and payroll audits. 

Benefits Support & Administration 

• Serve as a primary point of contact for employee benefits questions, including health, dental, vision, disability, FSA/HSA, retirement plans, and leave programs. 
• Support open enrollment, benefits onboarding, and life‑event changes. 
• Partner with benefits brokers and vendors to resolve employee issues and maintain accurate enrollment data. 
• Assist with benefits billing, audits, and monthly reconciliation. 
• Maintain up‑to‑date documentation and employee resources related to benefits. 

People Data & Reporting 

• Maintain accurate employee data across HR systems, including compensation, job, and status changes. 
• Develop and maintain recurring reports related to headcount, turnover, and workforce data. 
• Provide timely and accurate reporting to support internal stakeholders. 
• Identify and resolve data inconsistencies and ensure ongoing data integrity. 
• Support improvements to reporting processes and tools.  

HRIS & Data Management 

• Maintain HR systems to ensure employee data is current and accurate. 
• Execute system updates related to hires, terminations, and employee changes. 
• Perform regular audits to ensure consistency and reliability of data. 
• Support enhancements to system workflows and reporting capabilities.  

People Operations Support 

• Support onboarding, offboarding, and employee lifecycle processes from a systems and operations perspective. 
• Ensure all employee changes are processed accurately and in a timely manner. 
• Partner with People Operations team members to support day-to-day operational needs.  

Leave Administration 

• Coordinate leave intake and documentation (FMLA and applicable state leave). 
• Track leave eligibility and timelines. 
• Coordinate payroll and benefits impacts related to leave. 
• Maintain accurate leave records and compliance documentation.  

Employee Support  

• Respond to employee inquiries related to payroll, benefits, and HR systems. 
• Support onboarding and offboarding logistics. 
• Maintain confidentiality when handling sensitive employee data. 

Education/Training/Experience:  

• 3–5+ years of payroll or HR operations experience. 
• Strong understanding of payroll processes, wage and hour laws, and tax regulations. 
• Experience with HRIS and payroll systems (e.g., UKG and Greenhouse (preferred) ,ADP, Paylocity, Workday, etc.) 
• Experience supporting employee benefits administration. 
• Familiarity with HR compliance requirements (FMLA, ACA, COBRA, etc.). 
• Ability to manage confidential information with discretion and professionalism. 
• High attention to detail, strong analytical skills, and a commitment to accuracy. 
• Excellent communication skills and a service‑oriented mindset. 
• Experience in a mid-sized or scaling organization preferred 
• Bachelor’s degree in accounting, HR, Finance, or related field preferred. 
• Certified Payroll Professional (CPP) designation is a plus 
• Experience processing multi-state payroll preferred. 

M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.

Description Summary: ​The Training Specialist I is an entry-level role responsible for delivering foundational training and supporting customer education initiatives. This position ensures customers understand system functionality and best practices, contributing to a seamless onboarding and adoption experience. The Training Specialist I collaborates with internal teams to prepare, deliver, and refine training materials while building expertise across company products and services. ​ 

 Essential Duties: 

​​The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties.​ 

• Deliver training sessions for customers using standardized materials through virtual or live formats.  
• Prepare for sessions by reviewing customer information and confirming readiness for training activities.  
• Support the development and maintenance of training materials, guides, and job aids.  
• Collaborate with Onboarding, Configuration, Projects and Support teams to ensure alignment of training with project timelines and customer needs.  
• Monitor attendance, participation, and post-training feedback to measure learning outcomes.  
• Provide first-level support for customer questions; escalate complex inquiries to senior specialists or leadership as appropriate.  
• Contribute to internal process documentation and improvement initiatives to enhance training consistency.  
• Participate in internal and external professional development opportunities to increase knowledge and instructional skills.  
• Demonstrate professionalism, adaptability, and customer-focused communication in all interactions.  
• Maintain confidentiality regarding customer and internal company information.  
• Other duties as assigned.  

Education/Training/Experience:  

• 0–3 years of experience in training, instructional design, or customer support preferred.  
• Bachelor’s degree in Education, Business, Accounting, Hospitality, or related field preferred; equivalent work experience accepted.  
• Familiarity with virtual learning platforms and adult learning principles.  
• Proficiency in Microsoft Office, particularly PowerPoint and Excel.  
• Strong verbal and written communication skills.  

M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.

Description Summary: ​The Configuration Specialist I is an entry-level position responsible for configuring, validating, and testing system setups based on customer requirements. This role supports the accuracy and reliability of customer environments by following established standards and collaborating with internal teams. The Configuration Specialist I develops foundational skills in system setup, data validation, and process improvement to ensure high-quality customer experiences.​  

Essential Duties: ​​ 

​The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties.​ 

• Assist in gathering and interpreting customer configuration requirements.  
• Configure and validate system setups following documented procedures and quality standards.  
• Perform data imports and confirm accuracy of system-generated results.  
• Follow Standard Operating Procedures (SOPs) and Work Instructions (SWIs) for all configuration tasks.  
• Identify issues and escalate complex configurations to senior team members as appropriate.  
• Maintain accurate and organized documentation in project tracking tools.  
• Collaborate with Onboarding, Training, Projects and Product teams to ensure customer readiness.  
• Participate in training to build product and configuration knowledge.  
• Support cross-departmental standardization and process improvement initiatives.  
• Demonstrate professionalism, accuracy, and attention to detail in all work.  
• Other duties as assigned.   

Education/Training/Experience:  

• 0–3 years of experience in configuration, implementation, or a related technical or analytical role.  
• Bachelor’s degree in Accounting, Information Systems, Finance, Business, or related field preferred.  
• Basic understanding of data validation, system logic, and troubleshooting concepts.  
• Proficiency in Microsoft Excel (formulas, data organization, and validation).  
• Strong communication and problem-solving skills. 

M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.   

Description Summary: Under minimal supervision and review by the Accounting Supervisor, the Staff Accountant performs full-cycle accounting functions for multiple hotels on a daily basis, resulting in accurate and timely financial data to the management company’s corporate staff. 

Essential Duties: 

​​The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties.​ 

• Monthly accounting functions for multiple entities  
• Daily bank reconciliation  
• Review of expense accounts for coding accuracy  
• Post monthly recurring entries  
• Compile month end questions for client  
• Expense prepaids monthly  
• Review of daily or monthly daily report journal entry  
• Review of payroll journal entries  
• Analytical review of income statement and balance sheet  
• Monthly reconciliation of asset & liability accounts  
• Preparation & filing of sale, use, & occupancy tax returns  
• May be responsible for the following:  
• M3 System Administration duties  
• Onboarding new entities  
• Other duties as assigned 

Education/Training/Experience:  

• Bachelor’s Degree in Accounting required, or an equivalent combination of education and experience.  
• 2+ years of experience in accounting  
• Experience closing multiple entities at once required  
• Hospitality experience a plus  
• Strong competency for customer service in the professional services industry required.  
• Must have strong written and verbal skills in English.  
• Experience using Accounting software such as Quick Books, Peachtree Accounting, SAP, Great Plains etc. required, with experience using Accounting Core strongly preferred.  
• Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, PowerPoint)  

Skills & Abilities Required:  

• Organized  
• Attention to detail  
• Ability to multitask  
• Deadline oriented  
• Ability to work with minimal supervision  
• Basic use of Microsoft Outlook, Word, & Excel  
• Ability to work in a team environment  
• Customer service mentality  
• Strong written & verbal communication skills in English 

M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.

Description Summary:        

We are seeking a Senior Vice President of Customer Operations to lead our post-sales customer delivery organization. This executive will play a pivotal role in ensuring exceptional customer outcomes from implementation through ongoing support and success, driving high satisfaction, retention, and value realization for our clients in the hospitality industry.

Key Responsibilities:

• Oversee the end-to-end customer delivery lifecycle, including seamless customer implementation, onboarding, professional services, customer support, training, and success programs to maximize adoption and ROI for M3’s accounting, labor management, and analytics platforms.
• Design, refine, and scale operational processes and frameworks to enhance efficiency, consistency, and quality across post-sales functions.
• Establish and monitor key performance indicators (KPIs), leveraging data-driven insights to measure team performance, customer health, and operational effectiveness while continuously identifying opportunities for improvement.
• Drive transformation initiatives focused on productivity enhancement, process optimization, and continuous improvement to elevate service delivery standards and support company growth.
• Champion customer experience and success strategies, fostering strong relationships with hotel owners, management companies, operators, and corporate teams to ensure long-term partnership and advocacy.
• Provide strategic oversight of the P&L for the Customer Operations function, managing budgets, resource allocation, and cost controls to achieve financial targets.
• Lead, inspire, and develop a global team of approximately 60 professionals, including three direct-reporting Directors, with team members based in the US and offshore.
• Foster a high-performance culture through coaching, mentorship, leadership development, and succession planning to build a resilient and capable organization.
• Collaborate cross-functionally with Product, Sales, Engineering, and other stakeholders to align customer feedback with roadmap priorities and resolve escalated issues effectively.

Qualifications:

• 12+ years of progressive leadership experience in customer operations, implementation, professional services, or customer success within SaaS, software, or technology-enabled services environments; ideally in hospitality, travel, or enterprise B2B sectors
• Proven track record leading large, distributed teams (50+ members) across multiple geographies, with demonstrated success in managing global operations involving offshore resources
• Strong enterprise account management and retention experience.
• Deep expertise in post-sales delivery models, including complex software implementations, customer onboarding, support operations, and success frameworks for enterprise clients
• Strong analytical mindset with experience building and using KPIs, dashboards, and data-driven performance management to drive operational excellence and business results. Strongly prefer experience using AI strategically across tools and processes.
• Experience with P&L responsibility and financial acumen in a services-oriented organization
• Exceptional leadership abilities, with a focus on team development, coaching, and creating inclusive, high-engagement environments
• Bachelor’s degree required; MBA or advanced degree preferred
• Passion for the hospitality industry and understanding of hotel operations, financial management, or back-office challenges is highly desirable

Location & Schedule:

This is a hybrid role based in the Atlanta/Georgia area (or nearby), with an expectation of 3 days per week in the office to foster collaboration and leadership presence. Occasional travel may be required to meet with key customers or team members.

Additional Insight:

Join M3 at an exciting time of growth and innovation, where your leadership will directly impact how hoteliers worldwide manage their finances and operations with confidence. If you are a strategic, customer-obsessed executive ready to scale world-class operations in a dynamic SaaS environment, we invite you to apply.

Description Summary:    

M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.     

M3 is embedding AI into its core product workflows to deliver intelligent automation and insights for the hospitality industry. We operate in a cloud-native environment, and AI solutions are expected to integrate seamlessly with modern application and platform architectures. The Senior ML / AI Engineer is responsible for designing, building, deploying, and maintaining production-grade AI and machine learning solutions, including predictive models, intelligent automation, and emerging LLM-enabled capabilities.

This role partners closely with internal engineering teams and external AI partners to establish scalable MLOps practices, ensure reliable model performance, and build internal AI/ML engineering capability. The position requires both strong applied AI/ML expertise and production engineering discipline. 

Essential Duties:

The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties. 

• Design, build, and deploy machine learning models into production environments, including REST API-based inference services and batch or real-time scoring pipelines. 
• Develop scalable training and inference pipelines using structured enterprise data. 
• Establish and maintain MLOps practices including model versioning, monitoring, alerting, retraining workflows, and auditable model lifecycle management. 
• Collaborate with Data Engineering to ensure AI-ready data structures and pipelines. 
• Integrate ML outputs into product workflows in partnership with application engineering teams. 
• Evaluate and prototype new AI use cases aligned to product strategy, selecting the appropriate approach (e.g., supervised learning, embeddings-based similarity, retrieval-driven architectures, or hybrid methods) based on problem context and data characteristics. 
• Work alongside external AI partners initially and progressively transition ownership internally. 
• Define performance benchmarks and ensure production reliability of deployed models. 
• Document processes, best practices, and governance considerations for responsible AI usage. 

Education/Training/Experience:

• Bachelor’s or Master’s degree in Computer Science, Data Science, Engineering, Mathematics, or related field (or equivalent practical experience). 
• 7+ years of experience in machine learning engineering or applied machine learning roles, with demonstrated experience delivering production-grade AI systems in enterprise environments. 
• Strong programming skills in Python and experience with ML libraries (e.g., scikit-learn, PySpark, pandas). 
• Experience deploying and maintaining ML models in production environments. 
• Experience working in cloud-native environments (Azure preferred; AWS or GCP acceptable). 
• Familiarity with MLOps tools such as MLflow or similar model lifecycle management platforms. 
• Experience working with structured enterprise datasets. 
• Experience evaluating and implementing both traditional machine learning approaches and embedding-based or retrieval-driven architectures (e.g., vector search, similarity matching) is a plus. 
• Demonstrated ability to select the right technical solution for a given business problem rather than defaulting to a single modeling paradigm. 
• Ability to collaborate effectively across engineering, product, and business teams. 

Description Summary:     

M3 (www.m3as.com) is a leading provider of hospitality-specific software solutions, delivering cloud-based tools for hotel accounting, financial reporting, labor management, payroll, and business intelligence. Built by hoteliers for hoteliers, M3 empowers hotel owners, operators, and management companies to streamline back-office operations, reduce costs, gain real-time insights, and drive portfolio performance across thousands of properties in North America and beyond.   

M3 is building a modern, scalable, cloud-native data platform to support analytics, governance, operational data activation, and AI-driven product capabilities. The Lead Data Engineer plays a foundational role in designing and implementing this platform on Databricks, defining architecture standards, ensuring code quality, and mentoring engineers across the data team.

This is a hands-on role expected to contribute directly to implementation while elevating technical standards and guiding architectural direction. This individual is responsible for establishing architecture standards, scalable data models, pipeline engineering best practices, and CI/CD processes that enable reliable, governed, and AI-ready data across the organization. This is a hands-on senior engineering role with significant influence over long-term platform direction and technical standards.​​ 

Essential Duties:

The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties. 

• ​​Design, implement, and evolve M3’s cloud-native data platform architecture through direct, hands-on development. 
• ​Define and enforce standards for medallion architecture (Bronze, Silver, Gold layers). 
• ​Lead scalable data modeling efforts across financial, customer, and product domains using domain-oriented design principles and treating data assets as durable, well-defined data products. 
• ​Architect and optimize ingestion and activation pipelines (API, CDC, batch, and event-based patterns), enabling reliable bi-directional data movement between the platform and operational systems. 
• ​Implement CI/CD processes, deployment automation, and testing standards for data workflows. 
• ​Establish monitoring, observability, and performance optimization practices. 
• ​Collaborate cross-functionally with Engineering, Product, Analytics, and Business Systems teams to ensure the platform supports both analytical use cases and operational data activation back into core systems. 
• ​Define data platform architecture standards, domain boundaries, and reusable design patterns that reinforce a data-as-a-product mindset across all new development. 
• ​Establish and enforce code quality standards, conduct regular PR reviews, and implement engineering best practices across the data team. 
• ​Mentor and guide data engineers through pairing, design reviews, and structured feedback to elevate engineering quality, consistency, and architectural thinking. 
• ​Partner with external vendors when applicable and ensure knowledge transfer into internal teams. 
• ​Balance architecture leadership with active delivery, ensuring platform scalability, cost efficiency, and long-term maintainability while maintaining team velocity. 

Education/Training/Experience:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field (or equivalent practical experience). 
• 8+ years of experience in data engineering or data platform development. 
• 3+ years of experience designing and building cloud-based data platforms (Azure preferred; AWS or GCP acceptable; Databricks strongly preferred). 
• Strong expertise in SQL, data modeling, and ELT/ETL frameworks. 
• Experience implementing CI/CD and DevOps practices for data engineering. 
• Hands-on experience with data governance, metadata management, or catalog tools preferred. 
• Demonstrated experience building scalable, production-grade, cloud-native data systems. 
• Experience designing and managing data products with clear ownership, SLAs, and domain-oriented architecture principles is strongly preferred. 
• Must have strong written and verbal skills in English and the ability to communicate effectively.  
• Must be able to build and maintain positive business relationships with co-workers and other business contacts. 
• This position requires regular attendance, punctuality, and the ability to work a full-time position during normal office hours as well as some time on weekends and evenings as project needs or scheduling requirements dictate. 
• This position requires the ability to work in an office setting, sitting at a computer workstation, with the ability to work most of the day using the computer, telephone, and basic office equipment.