At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive. 

The Safety and Customer Care (SCC) team at Lyft manages over 1.7 million monthly human and AI interactions and serves as Lyft's primary direct touchpoint with riders and drivers. We handle critical infrastructure that powers both human associates and AI agents to make riders and drivers feel safe and comfortable while riding or driving with Lyft, transforming every support interaction into a moment of genuine connection. 

As a Data Engineer on the SCC team, you will have ownership over the data modeling and pipelines that power SCC’s Associate and AI Agent Platform . Your efforts will be critical to the reliability of our pipelines, execution of third party data integrations, accurate reporting of agents performance, and efficiency improvements that can save millions of dollars / year. You will work cross-functionally to bridge Lyft's business goals with data engineering. Your efforts will allow access to business and user behavior insights, using huge amounts of Lyft data to fuel several teams such as Analytics, Data Science, Engineering, and many others. 

Responsibilities:

• Owner of the core data pipeline, responsible for scaling up data processing flow to meet the rapid data growth at Lyft
• Evolve data model and data schema based on business and engineering needs
• Implement systems tracking data quality and consistency
• Develop tools supporting self-service data pipeline management (ETL)
• SQL and MapReduce job tuning to improve data processing performance
• Write well-crafted, well-tested, readable, maintainable code
• Participate in code reviews to ensure code quality and distribute knowledge
• Collaborate cross-functionally with product, engineering, data science, and marketing teams to understand business problems and align on prioritization and solutions

Experience:

• Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, or a related field
• 4+ years of professional experience in data engineering, ideally with large-scale distributed systems.
• Strong skills in Spark, Python (or similar scripting language), and SQL performance tuning
• Experience with AWS, Hadoop/S3, Hive, Presto, Airflow, and related tools
• Solid understanding of ETL processes, workflow orchestration, and data warehousing
• A collaborative mindset—you’re comfortable working across teams to solve real-world problems

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $108,000 - CAD $135,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The Safety & Customer Care (SCC) organization manages over 1.7 million monthly customer interactions and is responsible for ensuring the trust and safety of our riders and drivers. We work every day to build a trusted community, foster safe interactions, manage risky situations, and deliver best-in-class support. As part of this team, you will play a critical role in making transportation safer for all.

We are looking for an experienced and highly motivated Data Scientist to join the Community Safety Data team and lead key initiatives that enhance the safety of Lyft’s community. You’ll work cross-functionally with product management, engineering, design, legal, research, and operations teams to build impactful safety features, models, and systems. This high-impact role requires deep customer empathy, insatiable curiosity to uncover platform risks; and competencies to explore large datasets, develop statistical models, and design data-driven strategies for products that provide safe and engaging experiences for customers.

You’ll report to the Director of Data Science for the SCC org.

Responsibilities:

• Leverage data and analytical frameworks to identify opportunities for improving community trust and safety
• Partner with product managers, engineers, designers, marketers, and operators to translate insights into scalable, safety-forward decisions
• Design and analyze online experiments; interpret and communicate results to influence product launch decisions
• Build and monitor key metrics that reflect rider and driver safety, product health, and policy compliance
• Develop rigorous measurement strategies to evaluate the effectiveness of safety features, interventions, and detection systems
• Drive proactive risk identification and continuous improvement through analysis, experimentation, and iteration
• Mentored junior data scientists by providing guidance, feedback, and support to accelerate their technical and soft skill growth and impact.

Experience:

• Degree in a quantitative field such as Statistics, Economics, Applied Mathematics, Operations Research, or Engineering (advanced degrees preferred), or equivalent professional experience
• 3+ years of industry experience in data science or product analytics roles
• Proficiency in SQL with ability to write efficient queries on large, complex datasets
• Experience programming in Python or R, especially for data analysis, visualization, and modeling
• Strong foundation in statistical analysis and experimentation, including A/B testing design and/or Causal Inference techniques
• Excellent written and verbal communication skills with ability to influence cross-functional partners and executives, and translate data into compelling stories
• Self-starter with a curious mindset and a strong sense of ownership
• Ability to combine business intuition with the application of advanced solutions
• A passion for keeping up with the latest ongoings in Data Science and Machine Learning communities, and an obsession for data quality
• Prior experience in Trust & Safety, or Platform Integrity domains is a plus

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan with company match to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits and Lyft ride credits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is CAD $108000-$135,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The Trust & Safety function at Lyft is dedicated to keeping every Lyft ride safe for both riders and drivers. We build and maintain the tools, features, and systems that deter bad actors, protect vulnerable populations, and reinforce trust across the platform. As an Android Engineer working on Trust & Safety, you'll work at the intersection of product, design, engineering, and policy to ship high-impact safety features to millions of users.

Responsibilities:

• Build and maintain Android features that directly protect riders and drivers.
• Partner closely with product managers, designers, data scientists, and backend engineers to translate safety concepts into polished, reliable user experiences.
• Critically evaluate proposed designs and product specs - identify logic gaps, edge cases, and potential abuse vectors before they reach production.
• Navigate tradeoffs thoughtfully in a fast-paced environment with many concurrent high-priority projects.
• Contribute to discussions around OKR planning and help find creative approaches to achieving team goals.
• Analyze internal systems and processes and identify opportunities for improvement and automation. 
• Share knowledge through brown bags, tech talks, and engineering best practices. 
• Participate in code, product, and design reviews to ensure quality and consistency.
• Keep up-to-date with Android, broader industry developments, and the latest AI tools to enhance productivity and engineering workflows. 

Experience:

• Experience shipping large-scale Android applications.
• Proficiency in Kotlin; Java experience is a plus but not required.
• Experience with architecture paradigms like unidirectional and reactive programming, and other patterns commonly used in the industry.
• Experience with Jetpack Compose, unit and snapshot testing, and creating shared components.
• Strong product sense - you care about usability, good design, and how features affect real people's safety.
• A critical and creative thinker who can spot flaws in proposed solutions and suggest better alternatives.
• Comfortable working in a highly cross-functional environment where regular collaboration with product and design partners is the norm, not the exception.
• Interest in growing into a technical leadership role over time, with the appetite and potential to take on greater scope and influence on the team.
• Bonus: experience pursuing side projects or open-source contributions.

Benefits:

• Extended health and dental coverage options, along with life insurance and disability benefits
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• Access to a Lyft funded Health Care Savings Account
• RRSP plan to help save for your future
• In addition to provincial observed holidays, salaried team members are covered under Lyft's flexible paid time off policy. The policy allows team members to take off as much time as they need (with manager approval). Hourly team members get 15 days paid time off, with an additional day for each year of service 
• Lyft is proud to support new parents with 18 weeks of paid time off, designed as a top-up plan to complement provincial programs. Biological, adoptive, and foster parents are all eligible.
• Subsidized commuter benefits

Lyft is committed to creating an inclusive workforce that fosters belonging. Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.  Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process. Please contact your recruiter if you wish to make such a request.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office at least 3 days per week, including on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the Toronto area is $108,000-$135,000 CAD, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

Lyft may use artificial intelligence to screen applicants, however, Lyft employees make the ultimate selection and hiring decisions.

This job fills an existing vacancy.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

Every day, millions of riders and drivers depend on Lyft — and when something goes wrong, we want to make it right as fast as possible. The Self-Serve Intelligence team within Safety & Customer Care org is building the AI-powered systems that do exactly that: resolving rider and driver suboptimal experiences without agent involvement through intelligent solutions in AI Assist (e.g. AI Agents), automations, and self-serve workflows. We're building backend systems, APIs, and AI-powered products that fundamentally rethink how customers get help — combining robust engineering with GenAI to deliver reliable, scalable self-serve experiences.

As a Senior Software Engineer on the Self-Serve Intelligence team, you will design, build, ship, and maintain backend services and AI-powered products (e.g. various AI Agents) that autonomously resolve customer suboptimal experiences. You'll own the full lifecycle — from system design and prototyping through production deployment and operational excellence — partnering with product, design, data science, and operations to deliver high-quality, reliable solutions at scale.

Responsibilities:

• Design, build, ship, and maintain scalable backend services and GenAI-powered products (e.g. AI Agents) that resolve rider and driver suboptimal experiences autonomously
• Develop robust evaluation frameworks to measure and improve the quality and impact of GenAI-driven customer experiences
• Lead projects from idea to production, owning end-to-end system design, implementation, and operational health
• Write well-crafted, well-tested, readable, maintainable code
• Design and evolve APIs, data models, and service architectures that support rapid product iteration
• Rapidly adopt and integrate emerging AI capabilities to accelerate development velocity across the team
• Incorporate considerations for edge cases, failure modes, and business context into system design
• Participate in code and architecture reviews to ensure quality and distribute knowledge
• Own system reliability — monitor, debug, and improve service health, latency, and availability
• Proactively participate in resolving ongoing incidents
• Unblock, support, and effectively communicate across teams to achieve results
• Share your knowledge by giving brown bags, tech talks, and evangelizing engineering and AI best practices

Experience:

• 5+ years of software engineering industry experience
• Strong backend engineering fundamentals — designing, building, and operating distributed systems and microservices in production
• Hands-on experience with LLMs, agentic workflows, or building AI Agents — we value depth of AI experience and treat it as a strong differentiator
• Track record of building, evaluating, and shipping GenAI or ML-powered products
• Experience defining API schemas and developing backend services in a microservices environment
• When facing an ambiguous problem or outside your expertise, you can quickly learn what you need to dig in, make sense of it, and start working toward a solution
• You're a great communicator who can advocate for your proposals while empathizing with your teammates' goals and priorities
• You have a history of going out of your way to help your fellow engineers be more productive

It would be a huge plus to have:

• Strong proficiency in Python
• Experience with AI agent frameworks, prompt engineering, or model evaluation pipelines

Benefits:

• Great medical, dental, and vision insurance options with additional programs available when enrolled
• Mental health benefits
• Family building benefits
• Child care and pet benefits
• 401(k) plan with company match to help save for your future
• In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
• 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
• Subsidized commuter benefits
• Monthly Lyft credits and complimentary Lyft Pink membership

Lyft is an equal opportunity employer committed to an inclusive workplace that fosters belonging. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, age, genetic information, or any other basis prohibited by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state and local law.

Lyft highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Team Members will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Lyft considers working in the office at least 3 days per week to be an essential function of this hybrid role. Your recruiter can share more information about the various in-office perks Lyft offers. Additionally, hybrid roles have the flexibility to work from anywhere for up to 4 weeks per year. #Hybrid

The expected base pay range for this position in the San Francisco area is $185,000 - $222,000, not inclusive of potential equity offering, bonus or benefits. Salary ranges are dependent on a variety of factors, including qualifications, experience and geographic location. Your recruiter can share more information about the salary range specific to your working location and other factors during the hiring process.

At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive.

The Safety and Customer Care (SCC) team at Lyft manages over 1.7 million monthly human and AI interactions and serves as Lyft's primary direct touchpoint with riders and drivers. We handle critical infrastructure that powers both human associates and AI agents to make riders and drivers feel safe and comfortable while riding or driving with Lyft, transforming every support interaction into a moment of genuine connection. 

As a Data Engineer on the SCC team, you will have ownership over the data modeling and pipelines that power SCC’s Associate and AI Agent Platform . Your efforts will be critical to the reliability of our pipelines, execution of third party data integrations, accurate reporting of agents performance, and efficiency improvements that can save millions of dollars / year. You will work cross-functionally to bridge Lyft's business goals with data engineering. Your efforts will allow access to business and user behavior insights, using huge amounts of Lyft data to fuel several teams such as Analytics, Data Science, Engineering, and many others. 

Responsibilities:

• Owner of the core data pipeline, responsible for scaling up data processing flow to meet the rapid data growth at Lyft
• Evolve data model and data schema based on business and engineering needs
• Implement systems tracking data quality and consistency
• Develop tools supporting self-service data pipeline management (ETL)
• SQL and MapReduce job tuning to improve data processing performance
• Write well-crafted, well-tested, readable, maintainable code
• Participate in code reviews to ensure code quality and distribute knowledge
• Collaborate cross-functionally with product, engineering, data science, and marketing teams to understand business problems and align on prioritization and solutions

Experience:

• 4+ years of professional experience in data engineering, ideally with large-scale distributed systems.
• Strong experience with Spark
• Experience with Hadoop (or similar) Ecosystem, S3, DynamoDB, MapReduce, Yarn, HDFS, Hive, Spark, Presto, Pig, HBase, Parquet
• Strong skills in a scripting language (Python, Go)
• Good understanding of SQL Engine and able to conduct advanced performance tuning
• Proficient in at least one of the SQL languages (MySQL, PostgreSQL, SqlServer, Oracle)
• 1+ years of experience with workflow management tools (Airflow, Oozie, Azkaban, UC4)
• Comfortable working directly with data analytics to bridge Lyft’s business goals with data engineering
• Preferred to have experience of building and maintaining customer care related data tables as a Data Engineer for large organizations

Benefits:

• Professional and stable working environment.
• The latest technology and equipment you need.
• Potential to work remotely, including out of country (dependent on work authorizations).
• 28 calendar days for vacation and up to 5 paid sick days.
• 18 weeks of paid parental leave. Biological, adoptive and foster parents are all eligible.
• Mental health benefits.
• Family building benefits.

This role is fully remote in Ukraine, however, employees are required to live and work in Ukraine in order to be qualified for this position. #Remote