Lucanet Group
Sales Enablement Manager (all genders)
Lucanet is the CFO Solution Platform built for modern finance & tax teams, offering an integrated suite of solutions to simplify and automate their most critical finance processes. More than 6,000 companies around the world rely on our easy-to-use, out-of-the-box SaaS platform - from consolidation and financial planning to tax compliance and reporting, ESG reporting, banking and cash management, and more. PE-backed and growing our footprint across global markets.
Behind the platform is a global team of 850+ people who care about doing the work well. We challenge each other to push boundaries, move fast without cutting corners, and build solutions that genuinely change how finance & tax leaders operate. If you're looking for a place where your work has real reach - and where your growth is part of the deal - this is it.
Discover more about Lucanet as an employer.The Role
As Sales Enablement Manager, you will support the global sales organization with structured onboarding, training, and enablement programs that help sales teams operate effectively and consistently.
To deliver this, you will work closely with Sales Leadership, Product Marketing, Revenue Operations, and Product teams, translating go‑to‑market priorities and business needs into clear, field‑ready enablement. You will report to the Global Head of Sales Enablement and work as part of a globally distributed enablement team.
What you'll do
- Design and continuously improve sales onboarding programs across sales roles
- Accelerate time‑to‑productivity through structured onboarding and training
- Develop and deliver ongoing training and coaching initiatives
- Coordinate subject matter experts and structure enablement content
- Partner with Sales Leadership to align enablement with business priorities
- Work closely with Product Marketing, Revenue Operations, and Product teams
- Own enablement programs, from definition to delivery and measurement
- Establish feedback loops with the field to validate relevance and impact
- Track enablement metrics such as ramp time, adoption, and behavior change
- Create and maintain sales playbooks, messaging frameworks, and guides
- Structure and govern enablement content across tools and channels
- Ensure sellers have easy access to relevant content along the buyer journey
- Act as a gatekeeper for enablement communication and training cadence
- Identify friction points in sales execution and address them with enablement solutions
- Support partner enablement initiatives where relevant
- Drive continuous improvement through best practices and emerging technologies, including AI‑driven enablement
What you bring to the table
- Experience in sales enablement, sales operations, or a related commercial role
- Practical knowledge of B2B SaaS sales processes and buyer journeys
- Experience designing and running onboarding and enablement programs
- Ability to translate complex topics into clear, actionable guidance
- Strong communication skills and confidence working with senior stakeholders
- Experience collaborating cross‑functionally without formal authority
- Structured, organized working style with ownership mindset
- Analytical approach to measuring enablement impact
- Familiarity with modern enablement and productivity tools (CRM, LMS, CI)
- Exposure to AI‑powered tools for enablement, training, or analysis
- Comfort working in a global, international environment
- Fluency in English; additional languages are a plus
To be considered for this role, candidates must have the legal right to work in the country of employment.
Benefits
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Lucaflex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
-
Work from abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
-
Team spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
-
Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
-
Lucanet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
-
Lucanet Do Good – As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
-
Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, and mental health support through our external partners.
-
Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
-
Compensation – We are committed to equal pay and to supporting your future by offering an attractive salary package that keeps your growth in focus.
-
Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner.
Powered by uniqueness
Everybody’s different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.
We recognize that every person brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.
Learn more about our DE&I journey
GDPR Notification
Please follow the provided link to understand how we comply with GDPR requirements and what measures we take to ensure your data is safe.
Data protection Lucanet
Ready to apply?
Apply to Lucanet Group
Senior Customer Success Operations & Analytics Manager (all genders)
Lucanet is the CFO Solution Platform built for modern finance & tax teams, offering an integrated suite of solutions to simplify and automate their most critical finance processes. More than 6,000 companies around the world rely on our easy-to-use, out-of-the-box SaaS platform - from consolidation and financial planning to tax compliance and reporting, ESG reporting, banking and cash management, and more. PE-backed and growing our footprint across global markets.
Behind the platform is a global team of 850+ people who care about doing the work well. We challenge each other to push boundaries, move fast without cutting corners, and build solutions that genuinely change how finance & tax leaders operate. If you're looking for a place where your work has real reach - and where your growth is part of the deal - this is it.
Discover more about Lucanet as an employer.The role
In this role, you will help create the processes, systems, insights, and cross-functional coordination that enable our Customer Success Managers to do their best work — and support our customers in achieving value with Lucanet.
You will contribute to Customer Success initiatives from idea to execution, help improve how we engage and retain customers through scalable workflows and automation, and provide the analytics and reporting that keep the team informed and aligned.
What you'll do
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Take end-to-end responsibility for the Lucanet Customer Portal, guiding its strategic development and coordinating cross-functional enhancements as an important customer engagement channel.
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Further develop and implement our Tech Touch / Digital Customer Success strategy across customer segments, using AI to create more personalized, context-aware experiences at scale.
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Review and improve the customer journey across segments by identifying friction points, automating key touchpoints, and supporting adoption through targeted workflows.
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Manage and continuously improve the Customer Success technology stack (including Planhat, Salesforce, and Gong), ensuring strong data quality, effective usage, and clear translation of business needs into user stories.
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Support Customer Success Managers in using existing tools and workflows effectively, helping to build confidence, consistency, and adoption across the team.
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Use AI and customer data to identify meaningful signals across the customer base, such as churn risk, growth opportunities, and customer health trends.
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Turn complex data into clear recommendations, practical next steps, and compelling narratives for stakeholder presentations.
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Further develop Customer Success KPI reporting, creating scalable reports that are easy to use, easy to interpret, and valuable in day-to-day decision-making.
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Contribute to our NPS program by analyzing results, preparing insight-led outputs, and supporting effective Close-the-Loop initiatives.
What you bring to the table
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5+ years of experience in Customer Success Operations, Revenue Operations, or a similar role in a B2B SaaS environment
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3+ years of experience working closely with Customer Success or other customer-facing teams
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A strong track record of leading and delivering complex, cross-functional projects with a high level of ownership and independence
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Strong project management skills, with the ability to coordinate multiple initiatives, manage timelines proactively, and keep stakeholders aligned
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Advanced data and analytical skills, with confidence in turning large or complex datasets into clear, relevant business insights
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Hands-on experience with Customer Success platforms, ideally Planhat; experience with Salesforce and Gong is a strong plus
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A good understanding of data flows and integrations, and how to work with them in a practical business setting
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Practical experience using AI tools and automation to improve workflows or processes in a meaningful way
Perks at work
- LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
- Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
- Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options.
- Team Spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
- Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
- LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
- LucaNet Do Good– As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
- Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners.
- Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
- Compensation & Company Pension Plan – We are committed to equal pay and supporting you for your future by offering a company pension plan and/or pension allowances.
- Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner.
Powered by uniqueness
Everybody’s different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.
We recognize that every person brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.
Learn more about our DE&I journey
GDPR Notification
Please follow the provided link to understand how we comply with GDPR requirements and what measures we take to ensure your data is safe.
Data protection Lucanet
Ready to apply?
Apply to Lucanet Group
Customer Success Manager | DACH 12 Months Contract (all genders)
Lucanet is the CFO Solution Platform built for modern finance & tax teams, offering an integrated suite of solutions to simplify and automate their most critical finance processes. More than 6,000 companies around the world rely on our easy-to-use, out-of-the-box SaaS platform - from consolidation and financial planning to tax compliance and reporting, ESG reporting, banking and cash management, and more. PE-backed and growing our footprint across global markets.
Behind the platform is a global team of 850+ people who care about doing the work well. We challenge each other to push boundaries, move fast without cutting corners, and build solutions that genuinely change how finance & tax leaders operate. If you're looking for a place where your work has real reach - and where your growth is part of the deal - this is it.
Discover more about Lucanet as an employer.
The Role
Join our dynamic team as a Customer Success Manager. Drive customer success by managing key accounts and fostering robust relationships.
Your role ensures that customers maximize their investment and achieve business goals through our platform.
What you'll do
- Own customer renewal and product expansion, ensuring maximum value.
- Act as a customer advocate to leverage all services for success.
- Support C-level stakeholders and help turn their vision into actionable roadmaps.
- Develop in-depth understanding of customer needs and align our features and benefits.
- Proactively identify and mitigate customer risks with tailored plans.
- Promote full license utilization, identify new opportunities, and collaborate with sales for growth.
- Foster networks between customers, partners, and Lucanet to align and advance strategic direction.
What you bring to the table
- Degree in Business Administration or related field with relevant experience.
- Experience in B2B customer development, preferably in a SaaS environment.
- Ability to thrive in a fast-paced, multi-tasking environment.
- Experience with CRM/CSM tools (e.g., Salesforce, Planhat) is essential.
- Project management experience is a plus.
- Fluent in German (C1) and proficient in English (B2).
Please note this will be a maternity cover for 12 months.
To be considered for this role, candidates must have the legal right to work in the country of employment.
Perks at work
- LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
- Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
- Team Spirit – We value teamwork and celebrate our achievements. That’s why we take many opportunities to get together, learn together, and cherish our successes together.
- Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
- LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
- LucaNet Do Good– As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
- Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners.
- Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
- Compensation & Company Pension Plan – We are committed to equal pay and supporting you for your future by offering a company pension plan and/or pension allowances.
- Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner.
Powered by uniqueness
Everybody’s different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.
We recognize that every person brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.
Learn more about our DE&I journey
GDPR Notification
Please follow the provided link to understand how we comply with GDPR requirements and what measures we take to ensure your data is safe.
Data protection Lucanet
Ready to apply?
Apply to Lucanet Group