We’re looking for an Assistant Store Manager to help lead our Boston Seaport store! This role is a perfect blend of leadership, creativity, and operational support—you’ll play a key role in driving store performance, developing the team, and ensuring an exceptional guest experience.

As Assistant Store Manager, you’ll support day-to-day operations, including team coaching, visual merchandising, and inventory management, while also contributing to store marketing, events, and community engagement. You’ll be a hands-on leader, working closely with the Store Manager to create a positive and high-energy environment for both guests and employees.

Responsibilities: 

• Work with the Store Manager to motivate the team to perform at their best.
• Open and close the store independently, ensuring smooth daily operations.
• Engage with guests, share our brand story, and help them find the perfect pieces.
• Coach and support new and existing team members to build a strong, high-performing team.
• Introduce new products to guests and recommend items based on their needs.
• Effectively handle in-store guest issues and answer questions related to merchandise and store policies.
• Process transactions accurately on the POS system while ensuring a seamless checkout experience.
• Keep the sales floor tidy, well-stocked, and visually appealing in alignment with brand standards.
• Assist in maintaining backstock and setting up merchandise on the sales floor.
• Support operational tasks such as inventory intake, visual merchandising, clienteling, beading table management, and tracking sales KPIs.
• Help conduct weekly and quarterly cycle counts, reporting inventory discrepancies and trends to the Store Manager.
• Fulfill in-store custom orders.
• Help plan and execute in-store activations, community events, and brand partnerships to drive foot traffic and engagement.
• Assist with in-store bead bar appointments, parties, and special events to create unforgettable moments for guests.
• Support daily store operations, including cash handling and security.
• Ensure compliance with all company policies, procedures, and safety standards.
• Maintain a clean, organized, and well-functioning store environment for both guests and employees.
• Step in as the acting Store Manager when needed and be a key problem-solver in the store.
• Perform other duties as requested by the Store Manager.

Qualifications:

• 2+ years in a retail leadership role (Assistant Store Manager, Key Holder, or similar).
• A strong guest service mindset and the ability to create meaningful connections.
• An eye for visual merchandising and experience with inventory management.
• Passion for retail marketing, events, or social media.
• Ability to work weekends, holidays, and adjust to business needs.
• Alignment with our values – Passion for kindness, positivity, and community-driven retail.

This role is perfect for a proactive and enthusiastic leader who thrives in a fast-paced, guest-centric environment. If you’re ready to take the next step in your retail career and bring your passion for guest engagement, merchandising, and brand storytelling to life, we’d love to meet you!

We’re looking for a Key Holder to help lead the way at our Boston store! This role is perfect for someone who thrives in a team environment, loves engaging with guests, and is passionate about sharing Little Words Project’s mission. As a Key Holder, you’ll play a huge role in bringing our brand story to life—helping guests find the perfect bracelet, guiding them through our bead-your-own experience, and supporting the team to create a welcoming, inspiring space.

What you’ll do: 

• Work alongside the Store Manager & Assistant Store Manager to inspire and motivate the team. You’ll help set the tone for amazing guest interactions!
• Open and close independently, ensuring everything runs smoothly.
• Host and manage in-store beading appointments, events, and parties, making every visit special.
• Help find partners to do events with, and assist with planning in-store events
• Monitor inventory levels, assist with backstock, and help with visual merchandising to keep our store looking and feeling its best.
• Help train and develop Sales Associates, sharing best practices to enhance guest connections.
• Introduce new products, personalize recommendations, and create moments that leave a lasting impression.
• Answer guest questions, assist with transactions, and handle any in-store issues with positivity and care.
• Assist at the bead bar, tie bracelets, and fulfill custom orders.
• From inventory intake to clienteling and KPIs, you’ll play an important role in keeping things running smoothly.

What You Bring to the Team:

• 2+ years of retail or customer service experience.
• Strong communication and interpersonal skills—you love connecting with guests and teammates!
• Passion for beading, styling, and even capturing fun content in-store.
• You stay cool under pressure and find solutions with a positive attitude.
• Ready to jump in, support the team, and help wherever needed.
• Able to work weekends and holidays. 
• You believe in Little Words Project’s mission and are excited to spread kindness every day!

Overview:  We’re looking for Sales Associates to join our team in Boston! This role is perfect for someone who thrives in a team setting, loves connecting with people, and is passionate about spreading Little Words Project’s message of kindness and self-love. As a Sales Associate, you’ll bring our brand story to life, help guests find bracelets that speak to them, and create an unforgettable in-store experience.

What you’ll do:  

• Share our mission, help guests find the perfect pieces, and personalize recommendations based on their needs.
• Help facilitate in-store beading appointments, parties, and special events—making every visit extra special.
• Assist with transactions at the POS system, answer cguest questions, and provide top-notch service.
• Keep the sales floor tidy, well-stocked, and visually inspiring for our guests.
• Assist at the bead bar, tie bracelets, and fulfill custom orders.
• Help with inventory intake, visual merchandising, clienteling, and KPIs to keep the store thriving.
• Other duties as directed by the Store Manager or Assistant Store Manager

What You Bring to the Team:

• Retail Experience Preferred - But if you’re a fast learner with a great attitude, we’d love to meet you!
• Strong communication skills—you love chatting with guests and working with a team.
• Passion for beading, styling, and even capturing fun content in-store.
• You stay positive and find solutions with a can-do attitude.
• Able to work weekends and holidays. 
• You believe in Little Words Project’s mission and are excited to spread kindness every day!

We’re looking for a Key Holder to help lead the way at our Boston store! This role is perfect for someone who thrives in a team environment, loves engaging with guests, and is passionate about sharing Little Words Project’s mission. As a Key Holder, you’ll play a huge role in bringing our brand story to life—helping guests find the perfect bracelet, guiding them through our bead-your-own experience, and supporting the team to create a welcoming, inspiring space.

What you’ll do: 

• Work alongside the Store Manager & Assistant Store Manager to inspire and motivate the team. You’ll help set the tone for amazing guest interactions!
• Open and close independently, ensuring everything runs smoothly.
• Host and manage in-store beading appointments, events, and parties, making every visit special.
• Help find partners to do events with, and assist with planning in-store events
• Monitor inventory levels, assist with backstock, and help with visual merchandising to keep our store looking and feeling its best.
• Help train and develop Sales Associates, sharing best practices to enhance guest connections.
• Introduce new products, personalize recommendations, and create moments that leave a lasting impression.
• Answer guest questions, assist with transactions, and handle any in-store issues with positivity and care.
• Assist at the bead bar, tie bracelets, and fulfill custom orders.
• From inventory intake to clienteling and KPIs, you’ll play an important role in keeping things running smoothly.

What You Bring to the Team:

• 2+ years of retail or customer service experience.
• Strong communication and interpersonal skills—you love connecting with guests and teammates!
• Passion for beading, styling, and even capturing fun content in-store.
• You stay cool under pressure and find solutions with a positive attitude.
• Ready to jump in, support the team, and help wherever needed.
• Able to work weekends and holidays. 
• You believe in Little Words Project’s mission and are excited to spread kindness every day!