ABOUT US:

Talon.One is the most powerful incentives engine that unifies loyalty, promotions and gamification into one holistic platform.
Backed by enterprise-grade security and scalability, Talon.One empowers companies to build personalized, profitable promotions and loyalty programs using any data. Today, over 250 of the world’s most-loved brands including Adidas, Sephora and Carlsberg work with Talon.One to drive deeper engagement and lasting loyalty with their customers.

ABOUT THE ROLE:

Talon.One is looking for a Head/Director of Brand & Advocacy to lead our newly consolidated Brand, Content, and Design functions with customer marketing embedded within to connect as a storytelling engine. This is a high-impact "player-coach" role for a leader who excels at the intersection of creative storytelling and operational scale, with customer-centric content distribution and brand strategy at the core.

You will be the architect of our content engine, transforming customer success stories and complex product narratives into scalable assets that fuel our global pipeline and address the unique pain points of our multi-persona ICP (ideal customer profile). You will also sharpen our Customer Advocacy programme through hiring a customer marketing manager.

ABOUT THE TEAM:

This is a player-coach role that requires both strategic vision and operational excellence. You’ll manage a team of 6–8 (including freelancers) and partner closely with PR, Product Marketing, Demand Generation, and the Global Events team.

This is a full-time role based in London.

ONCE YOU ARE HERE YOU WILL:

• Define and govern brand standards across a growing international footprint, including navigating evolving team structures and centralisation decisions
• Own the strategic roadmap for all distribution-led content. Build and scale Talon.One's system for GEO/SEO-optimised assets, gated practitioner guides, and multi-channel distribution that drives measurable growth and net new customer acquisition
• Future-proof our content. Lead our AI content strategy, working alongside the content team to ensure LLMs, AI-powered search (GEO), and content distribution advance Talon.One's citable authority in the space
• Develop content frameworks that educate new buyer personas emerging from evolving business relationships, adapting messaging across different commercial relationships and markets
• Lead the Design and Copy teams to ensure a distinctive, premium brand identity across every touchpoint. Own the system and execution of a reliable brand voice that is trustworthy and represents Talon.One's values
• Build a world-class advocacy programme. Identify and activate Customer Champions for case studies, speaking engagements, and community-led growth, using customer voice as a brand and distribution lever
• Serve as the bridge between Product Marketing and Demand Gen, ensuring our best product and customer stories are integrated into growth channels`

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Experience in a large enterprise launching, repositioning, or scaling a new business unit or product line, you know how to build messaging and content frameworks for a new buyer from scratch.
• 7–10+ years of B2B Marketing experience, with a proven track record of managing and developing multidisciplinary creative and technical teams
• Experience building content engines that move beyond "output" to "outcome." You understand how content fuels the pipeline
• Deep understanding of SEO/GEO, content attribution, and how the "modern tech stack" (AI, CMS, CRM) supports brand distribution
• Direct experience scaling customer reference or advocacy programs in an Enterprise SaaS environment
• Proven track record leveraging a brand’s community as a content and distribution lever, not just a retention tool
• Strong creative instincts: you care about design, storytelling, and how content shows up across different formats and platforms
• Experience in Commerce Tech, Fintech, or complex Enterprise SaaS is a major plus

• £850 annual learning budget and full LinkedIn Learning access
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• £250 home office setup budget, a £40 monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• WeWork On-Demand access for flexible workspace solutions 
• Group Medical Insurance with BUPA for you and your dependents
• Access to additional health, wellness, and wellbeing platforms through Unum’s Help@Hand, Lifeworks and nilo.health
• We contribute to your Workplace Pension Scheme with NEST (contributions are 4% employer and 4% employee)

ABOUT THE TEAM:

You'll be joining our 10-person Customer Success EMEA team in Germany which is an integral part of our 20-person international Customer Success team. We foster a collaborative environment and alignment with various internal stakeholders in Technical Account Management, Sales, Partnerships, Product, and Marketing. We prioritize strong collaboration, open communication, and mentoring to promote bi-directional growth. Talon.One is committed to creating an inclusive workplace, as we believe it is essential for both ethical reasons and to positively influence the tech industry as a whole.

ABOUT THE ROLE:

As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our enterprise solutions and streamline project management.

This is a full-time role based in Berlin, Germany.

ONCE YOU ARE HERE YOU WILL:

• Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams
• Connect customers’ marketing objectives with our technical, API-driven product and clearly explain complex product configuration steps
• Collaborate with technical operations (Technical Account Managers) and the development team to integrate Talon.One and troubleshoot technical issues
• Communicate at both one-to-many and one-on-one levels, across role types (tech/marketing), organization level, and cultures
• Document and share important information about our Customers to keep a clear internal record, build training resources, and reduce support tickets
• Drive retention and growth to your book of business, handling upsell and renewal conversations with your customers
• Prepare and deliver strategic and business value to customers daily

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Passion for tech and experience with SaaS products and APIs
• Founded experience working in Customer Success, Account Management, or another client-facing role
• Experience working with diverse stakeholders both internally and externally Marketing, Developers, Sales, and Executives
• Exceptional communication skills in spoken and written English and Spanish
• Empathetic, positive attitude with a desire to help our customers reach their goals
• Flexible approach and an ability to operate effectively with uncertainty and change
• Ability to manage a book of 25-30 accounts
• Experience working in the loyalty and promotion industry or relevant marketing-related experience

• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome
• Lease your ideal bike through BusinessBike

ABOUT THE TEAM:

Our Research and Development department is made up of cross-functional teams of Developers, Interaction Designers, QA Engineers, and Documentation specialists, all collaborating under the guidance of Product and Engineering Managers.

Each team owns a specific area of our platform. We work with relative autonomy, encourage original ideas, foster professional growth, and believe that quality at every stage is of utmost importance.

We’re looking for a QA Engineer who will be an advocate for quality from the very start of the development process. In this role, you’ll collaborate closely with all functions to shape testing strategies, ask the right questions early, and ensure that robust test coverage exists as features are developed.

Rather than merely focusing on testing completed changes, you’ll embed quality into our development process, championing best practices, improving test automation, and ensuring that great software is continuously delivered.

ONCE YOU ARE HERE YOU WILL:

• Become an expert in the Talon.One product, and the foremost expert in the area for which your team is responsible.
• Collaborate with product, design, and engineering functions to ensure our delivered features are consistently of a high quality.
• Set the test strategy, engage critically with all functions from the outset of each feature.
• Ensure we have design and behavioral consistency between features, and strong, efficient test coverage at every level.
• Determine which test scenarios should be included in our suite of end-to-end automated tests, and implement those using Cypress.
• Willingness to proactively help junior Quality Engineers, provide timely feedback, and guide them to success. Contribute to Mentorship Programs and onboarding new joiners.

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Ability to communicate effectively and clearly in English, and precisely describe complex interactions
• Ability to architect a strong Test Strategy
• Strong track record in advocating for quality at all levels of development process
• 3 - 6+ years of experience delivering quality web applications with test automation, including REST APIs/GraphQL

ABOUT TECHNOLOGY: 

• Kubernetes running on Google Cloud
• PostgreSQL
• Golang for our API, core logic, and internal tooling
• TypeScript, React, Redux, and CSS modules for our web application
• Cypress for automated end-to-end testing

• A Research and Development Department of 100+ of engineers, product managers and product designers in Berlin
• Leaders with 8+ years of experience building our promotions engine 
• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• BVG public transport ticket and welcome your furry friend in our dog-friendly Berlin office!
• Lease your ideal bike through BusinessBike

ABOUT THE TEAM:

As the Head of Data, you will be the visionary leader responsible for defining and executing our company data strategy. You will lead our data team to build a world-class data platform that bridges the gap between technical engineering and business value.

Your focus will be on evolving our data function into a strategic powerhouse to stakeholders from across the whole organization. You will own and drive the roadmap that aligns our data engineering capabilities with measurable business impact, ensuring our data infrastructure not only scales with our global client base but also becomes a key differentiator in how we make decisions, demonstrate product value and power future innovations.

We seek a strategic leader with demonstrated experience in a B2B SaaS environment. The ideal candidate must be capable of developing a clear strategy, securing alignment with key stakeholders including the CTO, VP of Product and VP of Customer Success, and executing with a high degree of autonomy.

For this position, we need professionals who are already based in Berlin or willing to move to Berlin.

ONCE YOU ARE HERE YOU WILL:

• Own the data roadmap, transitioning the team from a hands-on setup phase to a scalable, strategic function that supports the entire organization.
• Directly manage, mentor, and grow a cross-functional team of 4 individuals consisting of a Data Engineer, an Analytics Engineer, and Analysts, focusing on maximizing team efficiency, fostering greater ownership, and promoting the capabilities and professional fulfillment of your direct reports.
• Partner with the Post-Sales team to make QBRs reliable, self-service and automated, ensuring we can clearly demonstrate the value of our product through insights for our global clients such as H&M, Sephora and Adidas.
• Oversee the transition toward a unified data platform that integrates Product Analytics, Business Decision Making and Machine Learning workloads.
• Set the standards for data governance, reliability, and resilience across our modern data stack (with tools including BigQuery, DBT and Kafka).
• Act as the key bridge between R&D and business stakeholders, ensuring data is a first-class citizen in all decision-making.

WHAT WE NEED YOU TO BRING TO THE TABLE:

• 7-10 years of leadership experience managing data teams, ideally having managed through a "scale-up" phase in at least two different companies.
• The ability to utilize and transform hands-on experience into focus on project management, team health, and high-level architectural planning.
• A deep understanding of B2B-the SaaS business models and experience working with cross-functional business stakeholders.
• While this is not a hands-on role, a strong grasp of data lakes, streaming architectures and modern DWH concepts are must have.
• Strong ability to translate complex data infrastructure challenges into business impact for non-technical leadership

OUR TECH STACK:

• Data Warehouse: Google BigQuery
• Transformation & BI: DBT, Looker
• Ingestion & Pipelines: Kafka, PostgreSQL, Strimzi, Fivetran and more
• Infrastructure: GCP, Kubernetes, Docker

• 90+ team of engineers, product managers and product designers in Berlin
• Leaders with 8+ years of experience building our promotions engine
• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome
• Lease your ideal bike through BusinessBike

ABOUT THE TEAM:

Talon.One’s R&D is a cross-functional group of engineers, product thinkers, and designers who build and scale the systems behind Talon.One’s platform. Each team owns a clear slice of our ecosystem, operating with autonomy, shared accountability, and a strong sense of ownership.

Within R&D, the Platform Tribe focuses on enabling product teams to deliver value safely and efficiently. We build and evolve shared capabilities, including our Internal Developer Platform, CI/CD workflows, cloud foundations, and operational tooling. Our goal is to reduce friction, set clear guardrails, and give engineers a great default path from idea to production.

We value curiosity, pragmatic problem-solving, and open collaboration. Teams have visibility into systems end-to-end, and we actively encourage mentoring, documentation, and knowledge sharing. Talon.One is committed to an inclusive environment in which diverse perspectives lead to better systems and decisions.

We’re based in Berlin and welcome professionals already here or excited to relocate.

ABOUT THE ROLE:

We’re looking for a Senior Platform Engineer to help us take our Internal Developer Platform and shared tooling to the next level. We already have solid foundations in place, including Backstage as our IDP, and now we’re focused on building meaningful capabilities on top of it that deliver tangible value to both the business and the engineering organization.

This role combines technical leadership with strong product thinking. We don’t have a dedicated product manager for the platform, so you’ll work closely with engineering managers, technical leads, and engineers across teams, listen to their pain points, identify opportunities, and drive initiatives from idea to production. You’ll lead platform projects end to end: shaping the problem, designing solutions, implementing them, and ensuring they are adopted and maintained.

You’ll collaborate closely with infrastructure, SRE, and product engineers, balancing long-term platform initiatives with iterative improvements. Success in this role means measurable improvements in developer experience, reliability, and delivery speed across the organization.

ONCE YOU ARE HERE YOU WILL:

• Lead platform initiatives from scratch to production, owning problem definition, technical design, implementation, rollout, and iteration.
• Build on top of our existing Internal Developer Platform (Backstage) by developing plugins, templates, workflows, and integrations that reduce cognitive load for product teams and other internal stakeholders.
• Actively engage with internal users, understand their needs, validate assumptions, and translate feedback into platform improvements.
• Design and maintain reusable tools, services, and abstractions that help teams deploy, operate, and scale their services safely.
• Make thoughtful architectural decisions and clearly articulate trade-offs among reliability, security, scalability, and developer experience.
• Partner with infrastructure and security teams to ensure platform capabilities align with operational and compliance requirements.
• Raise the bar for platform quality through documentation, standards, and mentoring.

WHAT WE NEED YOU TO BRING TO THE TABLE:

• 5+ years of experience in software engineering, with a strong focus on platform, backend, or infrastructure-related work.
• Proven ability to lead technical initiatives independently and deliver production-grade systems with real users.
• Hands-on experience with Kubernetes and cloud-native architectures in a production environment.
• Practical experience with Internal Developer Platforms, developer tooling, or enabling infrastructure (Backstage experience is a strong plus).
• Solid understanding of CI/CD, GitOps concepts, and modern deployment workflows.
• Experience with cloud providers, preferably GCP, and infrastructure as code tools such as Terraform or Terragrunt.
• Strong product mindset: you’re comfortable talking to users, prioritizing work based on impact, and iterating based on feedback.
• High ownership and autonomy: you take responsibility, make pragmatic decisions, and follow through.
• Curiosity, openness to experimentation, and a genuine interest in improving developer experience at scale.

 OUR TECHNOLOGY:

• Backstage (Node.js and React)
• Kubernetes, Helm, ArgoCD
• Google Cloud Platform
• Terraform / Terragrunt
• HashiCorp Vault
• Observability and monitoring tooling (Datadog, Prometheus)

• 90+ team of engineers, product managers and product designers in Berlin
• Leaders with 8+ years of experience building our promotions engine
• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome
• Lease your ideal bike through BusinessBike

ABOUT THE ROLE:

This is a role for someone who lives at the intersection of practical AI expertise and people enablement. You’ll design and deliver AI adoption programs, coach teams through change, manage AI projects end-to-end, and help Talon.One build lasting AI capability across the organisation. This role is not just about tools or automation. It’s about unlocking potential: helping every Taloner understand how AI can elevate their work, expand their skills, and create meaningful impact.

Reporting directly to the CHRO and working closely with the management team, this is a truly cross-functional role with visibility and impact across every team at Talon.One.

This is a full-time role based in Berlin, Germany.

ABOUT THE ROLE:

Be part of a global (and truly international) People & Culture team, comprising 13 members from 11 different countries (and growing). We actively support over 300 Taloners across EMEA, AMER and APAC. Our focus spans People Operations, Talent Acquisition, Workplace Management, and People Business Partnering, all aimed at sparking inspiration among candidates, employees, and alumni.

ONCE YOU ARE HERE YOU WILL:

• Own and evolve Talon.One’s AI enablement roadmap, defining priorities and keeping pace as the landscape changes
• Design and deliver learning experiences including workshops, deep dives, hackathons, and train-the-trainer formats tailored to different teams and application organisation wide
• Act as the go-to coach and sparring partner for leaders and individuals experimenting with AI in their day-to-day work
• Build and maintain a central AI knowledge hub covering prompt libraries, playbooks, and how-to guides that teams actually use
• Partner with department leads to identify and prioritise high-impact AI opportunities specific to their workflows
• Define and manage AI rollout timelines with clear milestones, owners, and deliverables from scoping through to measurement
• Rapidly prototype AI-powered workflow automations using low-code/no-code tools and embed them into existing systems
• Define responsible AI usage guidelines and collaborate with IT, Security, and Legal to ensure compliance and data protection
• Launch and grow an internal AI Ambassador network and partner with Internal Comms to build a thriving AI learning community
• Track adoption, measure business impact, and report regularly to leadership with insights that inform the ongoing roadmap

WHAT WE NEED YOU TO BRING TO THE TABLE:

• 5 to 8 or more years of experience in Enablement, Operations, Analytics, Change Management, or a business role with significant AI adoption focus
• You are a genuine AI power user who builds, tests, and iterates rather than just advises
• Solid practical understanding of generative AI systems and how they work in real business and organisational contexts
• Hands-on experience with prompt engineering, low-code/no-code automation tools such as n8n, Make, or Zapier, and basic API integrations
• Working knowledge of AI risks including privacy, security, bias, and hallucinations, and how to apply that knowledge practically
• Proven experience designing and delivering learning programmes or workshops for non-technical audiences
• Ability to translate complex AI concepts into clear, accessible, and actionable guidance for any audience or seniority level
• Strong project management instincts: you define plans, manage milestones, handle ambiguity, and deliver across multiple workstreams
• Ability to influence without formal authority and build trust with senior stakeholders across functions
• Curious, energised by new AI developments, and comfortable operating independently in a fast-paced and rapidly evolving environment

• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome
• Lease your ideal bike through BusinessBike

ABOUT THE ROLE:

Join our team as an Enterprise Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.

You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.

ABOUT THE TEAM:

Our global team of 15+ Technical Account Managers is spread across the world, including EMEA, US, and APAC. We always strive for a seamless client onboarding and bug-free integration, while balancing ever-changing clients' requests on a daily basis. Our team works closely with Customer Success Managers and the development team, enabling us to act as consultants to all parties involved in the client onboarding journey. Ultimately, handling expectations related to the integration of our platform is where we drive value for our clients & our company. 

Our team is defined by our commitment to mutual support and our dedication to deep problem-solving. These qualities are essential in future teammates in order for us to continue building on our strengths. 

This is a hybrid, full-time role, based in Berlin, Germany. 

ONCE YOU ARE HERE YOU WILL:

• Take ownership of the integration process of our API-driven platform with our clients' ecosystem
• Troubleshoot repeat technical issues and drive issue escalation and problem elimination  
• Own and manage a book of assigned customers, including Enterprises, with a focus on the customers API usage, ensuring retention, growth and overall customer satisfaction
• Work together with Customer Success Managers and our Engineering team towards providing great client service
• Find new technology partners and integration possibilities
• Manage customer expectations and lead them to customer satisfaction
• Design Customer Onboarding Processes 
• Work with Support on escalated tickets

WHAT WE NEED YOU TO BRING TO THE TABLE:

• 4+ years of previous experience working as a Technical Account Manager, Integrations Consultant or other related role
• Experience with full ownership of complex API integrations for assigned accounts 
• Demonstrated ability to successfully handle the demands of Enterprise accounts, including complex stakeholder management  
• Proven experience with SaaS based products
• High level of problem-solving attitude in a troubleshooting environment
• Excellent written communication skills with the ability to explain complex topics in easily understood and concise language to both technical and non-technical professionals 
• Excellent customer focus with a polite, patient, caring, calm and always professional demeanor
• Analytical understanding with a high focus on data-driven decision making
• Fluency in English required; German strongly preferred (other languages are a plus)

• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome
• Lease your ideal bike through BusinessBike

ABOUT THE ROLE:

Join our team as a Technical Account Manager at Talon.One, where you'll play a key role in driving the success of our API-first promotion engine for our enterprise clients. You’ll take ownership of the technical integration process, ensuring our platform fits seamlessly into each client’s ecosystem. As the technical lead for your portfolio, you'll proactively monitor API usage, resolve recurring issues, and manage escalations in close collaboration with our Engineering and Customer Success teams.

You’ll lead onboarding design, manage expectations, and deliver consistent value that boosts retention, growth, and satisfaction. In this strategic role, you’ll also explore new tech partnerships and integration opportunities that expand our ecosystem and unlock more value for our customers.

ABOUT THE TEAM:

Our global team of 15+ Technical Account Managers is spread across the world, including EMEA, US, and APAC. We always strive for a seamless client onboarding and bug-free integration, while balancing ever-changing clients' requests on a daily basis. Our team works closely with Customer Success Managers and the development team, enabling us to act as consultants to all parties involved in the client onboarding journey. Ultimately, handling expectations related to the integration of our platform is where we drive value for our clients & our company. 

Our team is defined by our commitment to mutual support and our dedication to deep problem-solving. These qualities are essential in future teammates in order for us to continue building on our strengths. 

This is a hybrid, full-time role, based in Berlin, Germany. 

ONCE YOU ARE HERE YOU WILL:

• Take ownership of the integration process of our API-driven platform with our clients' ecosystem
• Troubleshoot repeat technical issues and drive issue escalation and problem elimination 
• Own and manage a book of assigned customers in fluent English, with a focus on the customers API usage, ensuring retention and growth, and overall customer satisfaction.
• Work together with Customer Success Managers and our Engineering team towards providing great client service
• Find new technology partners and integration possibilities
• Manage customer expectations and lead them to customer satisfaction
• Design Customer Onboarding processes
• Work with Support on escalated tickets

WHAT WE NEED YOU TO BRING TO THE TABLE:

• 2+ years of experience working as Technical Account Manager, Integrations Consultant or other related role
• Experience with handling API integrations
• Proven experience with SaaS based products
• Previous experience with problem-solving in a troubleshooting environment
• Passion for consulting and tactical empathy to apply and present complex solutions effectively
• Excellent written communication skills with the ability to explain complex topics in easily understood and concise language. 
• Excellent customer focus with a polite, patient, caring, calm and always professional demeanor
• Analytical understanding with a high focus on data-driven decision making
• Fluency in English required; German strongly preferred (other languages are a plus)

• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome
• Lease your ideal bike through BusinessBike

ABOUT THE TEAM:

Our development team consists of specialists in frontend, backend, QA, product, and visual design. We work in small cross-functional teams that give everybody insight and hands-on experience of what everyone else is doing. Each team is self-sustained, autonomous, and responsible for a specific feature or area in our platform. We believe in strong collaboration, open communication, and mentoring to allow bi-directional growth. We are working to make Talon.One an inclusive workplace because we believe it is the right thing to do and because we want to have a positive impact on the entire tech industry.

We are currently looking for a Senior Backend Engineer to join our development teams. You will work closely with our product people to design the right solutions to our challenging problems while collaborating, mentoring, and supporting the other team members.

For this position, we need professionals who are already based in Berlin or willing to move to Berlin.

ONCE YOU ARE HERE YOU WILL:

• Be a crucial member in a small cross-functional team (a squad)
• Collaborate closely with Product Manager and Tech Lead during roadmap discussions
• Contribute effectively during all Scrum rituals, facilitation of process maturity increments, and engineering best practices initiatives
• Provide valuable inputs during Refinement and Solution Design sessions and be able to lead feature development independently
• Regularly participate in code reviews and provide constructive feedback
• Consistently monitor the maintenance of quality standards and proactively recommend engineering or process  improvements
• Offer technical/soft guidance to Junior engineers and participate in Mentorship Programs
• Participate in cross-squad (Backend Guild) brainstorming sessions and problem-solving discussions
• Propose and own technical initiatives toward performance/scale/maintenance improvements

WHAT WE NEED YOU TO BRING TO THE TABLE:

• 6+ years of previous experience as a Backend Developer with focus on Golang
• In-depth knowledge of REST API design, PostgreSQL, and Testing Techniques
• Experience building scalable, maintainable, and performant large-scale applications
• Experience designing and developing complex architectures, including monolithic and microservice architecture
• Strong tendency towards implementing modern best practices like pair-programming sessions, unit and integration tests, adaptation of AI and automation, refactoring, SOLID principles, security best practices, documentation as code, regular knowledge sharing, etc.
• Big-picture thinking; You collaborate with non-developers to clarify requirements and help plan projects, with an eye on the overall impact on the business & product
• Proactive and constructive approach to support/mentor junior members of the team
• A willingness to learn about and contribute to the whole stack is essential
• A team-first attitude; As a group, we strive to leave egos at home
• Empathy for your customers and your colleagues

ABOUT TECHNOLOGY: 

• Kubernetes running on Google Cloud
• PostgreSQL
• We use Go for our API, core logic, and internal tooling
• TypeScript, React, Redux, and CSS modules for our web application
• Cypress for automated end-to-end testing
• Other odds & ends in JavaScript and shell script

• A Research and Development Department of 90+ of engineers, product managers and product designers in Berlin
• Leaders with 8+ years of experience building our promotions engine 
• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome
• Lease your ideal bike through BusinessBike

ABOUT THE ROLE:

We are looking for a strategic and consultative  Enterprise Account Manager to join our Global Account Management team. In this role, you will be the commercial owner and trusted advisor for a portfolio of our corporate and enterprise accounts across EMEA. Your mission is to bridge the gap between customer goals and our platform’s capabilities, driving retention, high-level satisfaction, and revenue expansion.

ABOUT THE TEAM:

The Global Account Management team is the engine behind Talon.One’s international growth. We focus on the retention and commercial expansion of our enterprise customers. Reporting to the Director of Strategic Account Management, you will join a high-caliber team of Account Directors and Managers across EMEA and AMER. We act as internal champions—building influential C-suite relationships and collaborating with Product, Engineering, and Customer Success to ensure our clients win.

This is a full-time role based in Berlin, Germany.

This role also requires travel, estimated at 25–40% of the time to meet key clients in-region, across Germany & France.

ONCE YOU ARE HERE YOU WILL:

• Lead the full commercial lifecycle for your portfolio, including accurate revenue forecasting, renewal negotiations, and hitting expansion targets (upsell/cross-sell)
• Identify and execute opportunities for new use cases, product modules, and geographic expansion within matrixed enterprise organizations.
• Build and maintain "Trusted Advisor" status with VP and C-level stakeholders, aligning Talon.One’s technical architecture with their overarching business KPIs
• Orchestrate internal teams (Customer Success, Solution Engineering, and Product) to ensure a unified strategy for account health and product adoption
• Partner with solution and technology providers to strengthen Talon.One’s value proposition within the client’s broader tech stack

WHAT WE NEED YOU TO BRING TO THE TABLE:

• 5+ years in Enterprise Account Management or Strategic Sales within the B2B SaaS space, specifically focused on post-signature growth
• Proven track record of navigating large, global organizations with complex procurement cycles and multiple business units
• A history of consistently meeting or exceeding expansion and retention quotas.
• Professional fluency in English is required. Strong preference for German or French language skills to support key markets.
• An entrepreneurial, problem-solving spirit. You are as comfortable discussing high-level strategy as you are diving into the details of a product demo
• Degree in Business, Marketing, or Technology preferred (or equivalent professional experience).

• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome

ABOUT THE TEAM:

You'll be joining our 10-person Customer Success EMEA team in Germany which is an integral part of our 20-person international Customer Success team. We foster a collaborative environment and alignment with various internal stakeholders in Technical Account Management, Sales, Partnerships, Product, and Marketing. We prioritize strong collaboration, open communication, and mentoring to promote bi-directional growth. Talon.One is committed to creating an inclusive workplace, as we believe it is essential for both ethical reasons and to positively influence the tech industry as a whole.

ABOUT THE ROLE:

As a Customer Success Manager, you'll build strong relationships to drive product adoption and turn customer insights into actionable feedback. You'll connect customers' marketing goals with our API-driven product, troubleshoot issues with our tech team, and design scalable success processes. Your communication skills will help enhance our enterprise solutions and streamline project management.

This is a full-time role based in Berlin, Germany.

ONCE YOU ARE HERE YOU WILL:

• Build relationships with customers to understand their goals and pains, drive adoption, and translate that into actionable insights for our Sales, Marketing, and Product teams
• Connect customers’ marketing objectives with our technical, API-driven product and clearly explain complex product configuration steps
• Collaborate with technical operations (Technical Account Managers & Solution Architects) and the development team to integrate Talon.One and troubleshoot technical issues
• Communicate at both one-to-many and one-on-one levels, across role types (tech/marketing), organization level, and cultures
• Document and share important information about our Customers to keep a clear internal record, build training resources, and reduce support tickets
• Drive retention and growth to your book of business, handling upsell and renewal conversations with a book of business
• Prepare and deliver strategic and business value to customers daily

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Passion for tech and experience with SaaS products and APIs
• Founded experience working in Customer Success, Account Management, or another client-facing role
• Experience working with diverse stakeholders both internally and externally Marketing, Developers, Sales, and Executives
• Lead complex customer onboarding and implementations, managing long-term projects involving our enterprise customers
• Drive revenue growth through upsell and renewal opportunities, aligned with a clear enterprise account strategy
• Exceptional communication skills in spoken and written English and German. Additional languages are a plus (Italian, Polish, French, etc)
• Empathetic, positive attitude with a desire to help our customers reach their goals
• Flexible approach and an ability to operate effectively with uncertainty and change
• Ability to manage a book of 15-20 accounts
• Experience working in the loyalty and promotion industry or relevant marketing-related experience

• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome
• Lease your ideal bike through BusinessBike

ABOUT THE ROLE:

Own the Talon.One website as a discovery-to-conversion engine. You are responsible for why each page exists, who it serves, and how it performs, ensuring the Talon.One is discoverable by AI engines, compelling to human visitors, and measurable against pipeline outcomes.

Location: Berlin (hybrid). 

ABOUT THE TEAM:

You sit within Product Marketing and work at the intersection of Growth, Content, and Design. You partner closely with the Web Product Manager, who owns the platform, while you own performance outcomes across the live site. The reporting line sits within the Product Marketing organization.

ONCE YOU ARE HERE YOU WILL:

Own website strategy & experience ownership

• Define why each page exists: audience intent, page purpose, and success criteria across priority user journeys
• Translate product positioning, messaging, and competitive differentiation into structured web experiences that drive clarity, discovery, and conversion
• Own CRO across the core site – e.g.  homepage, product pages, solution pages – analysing user behaviour, click paths, and conversion points to continuously improve how visitors move from discovery to action
• Spot opportunities in the data and act on them autonomously – propose hypotheses, ship improvements, and iterate based on outcomes rather than waiting for briefs

Drive organic discovery: SEO & GEO

• Own organic search strategy end-to-end together with the content team: keyword and entity strategy, technical SEO health, and search console performance
• Lead Generative Engine Optimisation (GEO) efforts – ensure the Talon.One website is structured for AI engines (Google AI Overviews, ChatGPT, Perplexity) through schema markup (JSON-LD), entity-based content, and citation-optimised architecture
• Take over technical SEO oversight as the in-house expert: core web vitals, crawlability, structured data, and site audits together with the SEO Agency
• Decide where to invest, what to test, and how to prioritise SEO/GEO experimentation based on business impact

Optimize performance analytics & reporting

• Own website performance analytics: set up and maintain goals in Google Analytics, monitor organic path analysis, and report on discovery impact and assisted pipeline contribution
• Build and maintain reporting across Google Analytics, Search Console, and Semrush (or equivalent) to surface actionable insights
• Continuously evaluate performance signals and improve, consolidate, or retire content based on real outcomes

Execute & collaborate

• Build, ship, and iterate pages directly using design systems and AI-assisted tools to reduce time from idea to live
• Write and refine first-pass copy to get pages live quickly, then partner with the Web Product Manager, Content and Design for scale and consistency
• Work within established templates and patterns, pushing for improvements through evidence and results 

WHAT YOU SHOULD BRING TO THE TABLE:

Non-negotiable: strategic judgment

• A strong point of view on why a page should exist, what experience it should deliver, and how to make it work for both AI engines and human visitors
• Ability to connect positioning, user intent, and conversion into coherent web journeys – not just drive traffic, but shape the experience that converts it
• High ownership mindset with bias toward shipping and iteration; you spot opportunities and act on them

Core expertise: deep in at least one, strong across all

• Web experience design & CRO – structuring pages that serve a clear purpose, analysing user behaviour, and optimising conversion for organic and direct traffic
• SEO & technical SEO – schema markup, structured data, core web vitals, crawlability, site audits
• Content strategy – editorial judgment about what content earns its place on the site on the core pages and what should be retired

Required technical & practical skills

• Fluency in Google Analytics, Google Search Console, and Semrush (or equivalent SEO tooling)
• Proven ability to build and publish pages directly in a headless CMS environment
• Working knowledge of schema markup (JSON-LD) and structured data implementation
• Strong copywriting fundamentals for web, with focus on clarity and conversion
• We expect a strong point of view on how AI engines are reshaping discovery and what that means for how we structure our site. You should be actively experimenting, forming opinions, and ready to lead our approach.

Work experience requirements

• 8+ years in Product Marketing, Growth, Content Strategy, or Web-focused roles within B2B SaaS or tech environments
• Demonstrated ownership of website initiatives that influenced pipeline, engagement, or organic discovery
• Track record of shipping and iterating live experiences rather than only managing stakeholders

Educational background

• Relevant degree or equivalent practical experience in marketing, business, communication, or related fields

• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome
• Lease your ideal bike through BusinessBike

ABOUT THE TEAM:

Our development team consists of specialists in frontend, backend, QA, product, and visual design. We work in small cross-functional teams that give everybody insight and hands-on experience of what everyone else is doing. Each team is self-sustained, autonomous, and responsible for a specific feature or area in our platform. We believe in strong collaboration, open communication, and mentoring to allow bi-directional growth. We are working to make Talon.One an inclusive workplace because we believe it is the right thing to do and because we want to have a positive impact on the entire tech industry.

We are looking for a mid-level Shopify Developer with a strong front-end engineering focus to help build and maintain integrations between Shopify and the Talon.One promotion engine.

In this role, you will primarily work on Talon.One front-end application and embedded Shopify apps that are used by Shopify merchants to configure, manage, and monitor how Talon.One promotions are applied in their stores. You will collaborate closely with backend engineers, product managers, and solution teams to deliver reliable, intuitive, and high-quality integration experiences.

For this position, we need professionals who are already based in Berlin or are willing to move to Berlin.

ONCE YOU ARE HERE YOU WILL:

• Build and maintain front-end applications using React and TypeScript for Shopify merchants.
• Develop and improve embedded Shopify apps, including setup flows, configuration UIs, and diagnostics.
• Integrate front-end applications with Shopify APIs (Admin API, Storefront API, Webhooks), primarily using Shopify’s GraphQL APIs.
• Collaborate with backend engineers working in Rust and Go to define and consume APIs.
• Implement clean, maintainable, and well-tested front-end code following modern best practices.
• Work closely with the Product and Solutions teams to ensure a smooth merchant experience from installation through daily use.
• Contribute to improving internal patterns, documentation, and developer experience around Shopify integrations.

WHAT WE NEED YOU TO BRING TO THE TABLE:

• Professional experience building front-end applications with React and TypeScript.
• Strong understanding of modern front-end fundamentals (component design, state management, forms, performance, accessibility).
• Experience or hands-on exposure to Shopify app development or e-commerce integrations.
• Familiarity with Shopify APIs, especially the Shopify Admin and Storefront GraphQL APIs.
• Experience integrating front-end applications with REST and/or Shopify-specific GraphQL APIs.
• Comfortable collaborating with backend engineers and working with existing backend services.
• A pragmatic mindset with attention to quality, usability, and maintainability.

STRONG PLUS, IF YOU HAVE: 

• Previous experience building embedded Shopify apps used by merchants in production.
• Working knowledge of Rust and/or Go, or willingness to learn backend technologies.
• Experience with webhooks, event-driven workflows, or async integrations.
• Exposure to checkout, cart, pricing, or promotion flows in e-commerce systems.

ABOUT TECHNOLOGY: 

• Kubernetes running on Google Cloud
• PostgreSQL
• We use Go for our API, core logic, and internal tooling
• TypeScript, React, Redux, and CSS modules for our web application
• Cypress for automated end-to-end testing
• Other odds & ends in JavaScript and shell script

• A Research and Development Department of 90+ of engineers, product managers and product designers in Berlin
• Leaders with 8+ years of experience building our promotions engine 
• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Subsidised BVG public transport ticket and a dog-friendly Berlin office where your furry friend is welcome
• Lease your ideal bike through BusinessBike

ABOUT THE TEAM:

We're a passionate cross-functional team of engineers, data scientists, product manager, and an engineering manager, dedicated to all things data. You'll be at the centre of our expanding Intelligence Tribe. We're enthusiastic about exploring new tools and technologies, and we thrive on brainstorming to solve challenges and apply best practices.

ABOUT THE ROLE:

We are seeking a Senior MLOps Engineer to join our growing Intelligence Platform team. In this role, you will be responsible for designing, developing, and maintaining robust MLOps infrastructure and workflows that support the deployment, monitoring, and scalability of our machine learning models. You’ll work closely with data scientists, engineers, and Infrastructure team to streamline the machine learning lifecycle and bring cutting-edge solutions into production.

ONCE YOU ARE HERE, YOU WILL:

• Build and maintain MLOps pipelines to automate data preparation, model training, evaluation, deployment, and monitoring of ML models and data pipelines.
• Design scalable infrastructure using our cloud platform and tools like Kubernetes, Docker, and Terraform.
• Implement CI/CD for ML models, ensuring reproducibility, reliability, and version control.
• Monitor model performance and data drift in production, and implement automated retraining workflows as needed.
• Collaborate with data scientists and engineers to operationalize machine learning models in a secure, efficient, and scalable manner.
• Maintain model registries, metadata tracking, and experiment management tools.
• Advocate for and help implement best practices in MLOps across the organization.
• Ensure compliance with security, governance, and ethical AI guidelines.

WHAT WE EXPECT YOU TO BRING TO THE TABLE:

• 6+ years of experience in software engineering or DevOps, with at least 3+ years in MLOps or ML infrastructure roles.
• Experience deploying and managing machine learning systems at scale, preferably in high-availability, real-time environments with low latency and high throughput.
• Experience with building or maintaining scalable ML infrastructure (e.g., CI/CD for models, auto-scaling, load balancing, blue-green deployment, canary releases, shadow testing, etc.).
• Strong programming skills in Python and familiarity with ML frameworks (e.g., PyTorch, TensorFlow, Scikit-learn).
• Proficiency with Google Cloud Platform and infrastructure-as-code tools like Terraform.
• Hands-on experience with tools like Vertex AI, MLflow, Kubeflow, Airflow, or SageMaker.
• Experience with containerization and orchestration technologies (Docker, Kubernetes).
• Experience implementing monitoring and alerting systems for ML pipelines and APIs.

WHAT'S IN IT FOR YOU:

• A Research and Development Department of 90+ of engineers, product managers and product designers in Berlin
• Leaders with 8+ years of experience building our promotions engine
• €1,000 annual learning budget, full LinkedIn Learning access, and free German language courses to boost your skills
• 30 days of annual leave, plus extra paid days for your birthday and moving day
• Home office setup budget, a monthly home office allowance
• Freedom to work from abroad for up to 90 days worldwide!
• Mental health support with nilo.health and a discounted Urban Sports Club membership
• 20% company subsidy on your pension contributions
• Discounted BVG public transport ticket and bring along your furry friend to our dog-friendly Berlin office!
• Lease your ideal bike through BusinessBike