Responsibilities: 

• Design and implement regional sales strategies addressing customer needs and issues while meeting assigned sales targets. 

• Demonstrated ability to lead prospects through the entire sales cycle from first call to successful deal closure involving prospecting best practices, management of inbound leads and development and execution of outreach campaigns. 

• Must be able to negotiate and close contracts. 

• Be able to work effectively within a team-selling environment. 

• Conduct thorough discovery and diligence with prospective client, prior to presenting a solution. 

• Conduct sales calls and articulate benefits and features of UniCAS, CAS, TargetX solutions and/or EMP solutions and services to prospective clients. 

• Proactively manages the deal team and overall sales strategy. 

• Present sales demonstrations to prospective clients. 

• Analyze and track competitive activities and adjust Liaison’s positions accordingly. 

• Read the market, recognize trends, and communicate information from the field to management and relationship managers. 

• Demonstrate knowledge of account history, established process and procedure specific to each client, and key issues for all assigned accounts. 

• Respond to client requests and problems with timeliness and interest, develop professional credibility and trust among clients. 

• Provide timely and accurate forecasting and information for sales, to business development, implementation, finance, and development teams. 

• Maintain thorough documentation of sales activity and document information obtained during sales calls and presentations into SFDC. Convey information regarding prospective clients’ needs that are not met by current products to appropriate staff.  

Position Requirements:  

• Bachelor’s degree. 

• A minimum of 5-years of experience with new business or solution-selling in a high-value sales position with a proven record in meeting or exceeding sales targets, preferably in a software (technology) or SAAS related environment.  

• Ability to convey the basic technical concepts of data management, workflow, and data transfer. 

• Experience with long complex sales processes, involving many decision influencers, is mandatory. 

• Experience in the traditional not-for-profit higher education industry, admissions or enrollment management is highly desired, with a particular focus on the graduate level. 

• Requires exceptional interpersonal, written, and verbal communication skills as well as presentation skills. 

• Attention to detail, including presentation format and numerical calculations is required. 

• Ability to travel regularly - up to 60% during key periods of the year (normally a four-to-six-week span for conferences and trade shows). 

• Demonstrated ability to work with all levels of employees. 

• Organized, detail oriented and a team player. 

• Must be professional, self-motivated and be able to thrive in a fast-paced environment.  

• Proficient with Technology Basics, PowerPoint, Salesforce.com, and Microsoft Office solutions. 
• Must have demonstrated ability and skills to work effectively in a remote environment with a dedicated office within the home. 

***In addition to the base salary of $110k-$125k listed below, this role offers commission and variable bonus between $100k-$200k tied to individual results***

The IT Support & Service Desk Technician provides on-site and remote technical support for end-users, prepares and deploys laptops for new hires, and helps maintain a small but accurate IT inventory. 

​This role Reports to the IT Manager and works closely with both local and remote teams to ensure smooth day‑to‑day IT operations. 

Responsibilities:

• End-User Support: Provide on-site and remote technical support for end-users on Windows and macOS devices, including basic network and printer troubleshooting. 

• Service Quality & Response: Monitor and work IT service desk/ticket queues, ensuring timely response, clear communication, and accurate documentation of issues and resolutions. 

• Incident Management: Log and track service requests and incidents using a ticketing system, ensuring timely resolution and communication with end-users. 

• Endpoint Provisioning & Setup: Prepare, configure, and deploy laptops and peripherals for new hires (accounts, standard software, security tools, and access). 

• IT Equipment Logistics & Delivery: Ship, receive, and process IT equipment (new gear, returns, replacements), ensuring items are tested, labeled, and recorded in inventory. 

• Asset & Inventory Management: Maintain and update IT asset and inventory records for laptops and accessories, including check-in/check-out and lifecycle updates. 

• User Account Administration: Assist with user account management (password resets, access requests, and basic permissions changes) following established procedures. 

• Issue Escalation & Coordination: Escalate complex technical issues to senior IT staff or vendors when needed and follow through to resolution. 

• Technical Troubleshooting & Problem Solving: Diagnose and troubleshoot technical issues and escalate complex problems to the next level of support and follow through to resolution. 

• Documentation & Knowledge Management: Contribute to and use internal documentation and knowledge base articles for common issues and standard setups. 

• Office Moves & Workstation Setup: Support small office moves or changes (desk moves, basic cabling, workstation setup). 

• Security Awareness & Compliance Support: Ensure day-to-day adherence to IT security policies in endpoints, assist in basic user access management, and reinforce security best practices with end-users (e.g., phishing, device hygiene). 

• User Training & Onboarding Support: Provide basic training for end‑users on how to use their devices and standard business applications, especially during onboarding.  

• Conference Room Support: Provides hands-on support for conference rooms, including setup, testing, and troubleshooting of AV equipment, video conferencing systems, and room technology. Ensures meetings start on time, assists users with connectivity or presentation issues, and proactively maintains room readiness. 

• Vendor Coordination: Liaise with external service providers for hardware warranty claims, repairs, and simple procurement requests as directed by the IT Manager. 

• Collaboration with Remote IT Teams: Collaborate with remote IT support team members to coordinate IT onboarding and offboarding tasks and ensure consistent standards across locations. 

Position Requirements:  

• 1-3 years of experience IT support, help desk, or service desk role (internship or similar experience acceptable for junior candidates). 

• Strong troubleshooting skills for Windows 11 and macOS workstations, common business applications, and basic network connectivity. 

• Experience using a ticketing system for tracking support requests and documenting work. 

• Familiarity with remote support tools (remote desktop, screen sharing, or similar). 

• Comfortable managing a small hardware inventory and keeping records organized and up to date. 

• ​Excellent customer service, communication, and teamwork skills, with the ability to support non-technical users. 

• Strong organizational skills and the ability to prioritize and complete tasks on time in a fast-paced environment. 

• Ability to work independently and in a team environment. 

Nice-to-have qualifications:

• Experience in a hybrid environment with both on-site and remote staff. 

• Basic knowledge of identity and access management (mainly Microsoft 365 and SSO/MFA tools). 

• Relevant certifications such as CompTIA A+, Network+, or similar. 

• Knowledge of IP Telephony technology and Conference Room systems is also a plus. 

Physical Requirements:

• Ability to lift and carry computer equipment and boxes weighing up to 50 lbs independently, as needed. 

• Sufficient manual dexterity to work with tools, cabling, and small connectors and parts, and to operate a keyboard and mouse. 

This role is responsible for leading a scrum team in the design and development of software solutions to build and optimize highly scalable, web based multitenant applications used by educational associations and institutions of higher learning including numerous colleges and universities. 

Responsibilities:

• Design and develop enterprise grade, high volume web and data applications platforms and state of the art technical solutions leveraging variety of technologies in public cloud such as AWS or GCP
• Develop and support APIs and business logic leveraging C#, .NET, docker, RabitMQ etc
• Develop and support web user interfaces using JavaScript Frameworks such as ViewJS, ReactJS
• Well versed with cloud native technologies and design patterns to build scalable native cloud-based applications.
• Participate in design discussions and solution design sessions with product management and software development teams to shape new product features and platform capabilities.
• Provide support to critical production issues and infrastructure needs.
• Provide hands on guidance and mentorship to remote team of front-end and back-end developers.
• Enjoy coaching, mentoring and guiding peer developers and QA engineers and working collaboratively with product and program managers, DevOps and other technical leaders.
• Contribute to evaluation, prototyping and selection of software solutions that will improve our technology infrastructure.
• Make recommendations to enhance performance and scalability of our flagship products.
• Develop unit tests and API integration tests to maximize code coverage in accordance with the software test pyramid.
• Apply Test Driven Development practices and software quality measurement tools to the improve quality of delivered software.
• Foster and support a culture of innovation and excellence in the engineering organization.

Requirements:

• 8+ years of relevant work experience, including at least 5 years working in an Agile scrum team
• 5+ years working with C#, .Net and related technologies.
• 5+ years working with AWS and its critical technologies such as EKS, SQS, ECS, Redis Cache,
• 5+ years working with relational database systems (e.g., MySql or PostgreSQL) and in-memory key-value databases (e.g., Redis) and NoSQL database such as Elastic, MongoDB
• 5+ years designing, implementing, and maintaining CI/CD (continuous integration / continuous deployment) processes using tools such as Bitbucket Pipelines, Jenkins, and/or GitHub actions
• Working experience with OOP, SOA, microservices, and design patterns
• Experience building RESTful APIs
• Experience working with multiple tech stacks, and ability to quickly learn new technologies
• Excellent analytical and problem-solving skills
• Excellent communication skills
• Strong attention to detail
• Comfortable with Linux systems and bash command line
• Proficient with tools such as git, npm, Docker
• Good knowledge of AJAX, JSON, HTML and CSS