Job Summary:

We’re Lendz — a modern mortgage lender with a mission to deliver exceptional white glove service in the non-QM space. We’re looking for a sharp, proactive, and customer-obsessed Account Manager to join our high-performing remote team. As the face of Lendz to brokers and internal teams alike, you’ll ensure loans move quickly, questions get answered professionally, and every stakeholder feels supported. If you’re a proactive communicator with a service-first mindset who thrives on follow-through, clarity, and constant learning, we want to meet you. Apply today and help us deliver mortgage lending the way it should be: smart, seamless, and broker-centric.

This is a fully remote role. Occasional travel to our Fort Lauderdale, Florida headquarters may be needed for training.

What You’ll Do:

Own the Broker Experience:

• Deliver white glove service from submission through close.
• Keep brokers in the loop with timely, clear, and professional updates.
• Build trust by responding accurately and taking initiative to resolve issues.

Be the Link That Moves Loans Forward:

• Manage active loan pipelines alongside Account Executives and Underwriters.
• Sort and convert conditions within 24 hours.
• Keep Salesforce and internal systems meticulously updated.

Communicate Proactively and Professionally:

• Stay one step ahead by anticipating questions and sending proactive follow-ups.
• Represent Lendz with polish — both verbally and in writing.
• Collaborate cross-functionally with Sales, Underwriting, Closing, and Funding teams.

Stay Curious & Grow:

• Learn enough about non-QM to be “dangerous” — and use that knowledge to solve problems fast.
• Absorb training, tools, and tech that make you (and our process) better.
• Share ideas that improve efficiency, elevate service, and enhance the broker journey.

What We’re Looking For:

• 1–3+ years experience as a Processor or Account Manager in mortgage lending (non-QM is a plus).
• Tenacious follow-up skills — you don’t let things sit.
• Excellent verbal and written communication.
• Polished, poised, and professional — especially under pressure.
• Organized and deadline-driven with a “whatever it takes” mindset.
• A growth mindset and hunger to learn the business deeply.

You’ll Thrive at Lendz If You Are:

• A customer experience nerd — someone who obsesses over delighting clients.
• A team collaborator who can work independently but thrives in partnership.
• A fast learner who connects the dots quickly and asks smart questions.
• A doer who communicates early, often, and with confidence.

Perks of Working at Lendz:

• Fully remote flexibility
• Tech-forward systems & tools at a fast-growing company
• Supportive and inclusive culture
• Commitment to professional development
• Highly subsidized health care, vision, dental, and life insurance
• 401(k) program
• 15 days of PTO to start + 9 paid holidays

Job Summary:

Lendz Financial is seeking a motivated and relationship-driven mortgage Account Executive to drive broker partnerships and fuel loan volume growth. In this high-impact, front-line role, you’ll serve as a trusted advisor to mortgage brokers—helping them navigate products and close more loans with speed and confidence.

What gives our AEs the edge? A winning combo of intuitive tech, a responsive ops team, and streamlined workflows that free you up to focus on what matters most: your brokers. We equip you with industry-leading tools like Salesforce CRM, real-time pricing engines, and a scalable, tech-enabled lending platform that actually keeps up with your goals.

This isn’t just a sales job—it’s your launchpad. If you’re a closer tired of doing it alone, Lendz gives you the tools, team, and freedom to go bigger. Join us and you’ll have everything you need to scale your production, grow lasting relationships, and build a long-term home with a company that’s as ambitious as you are.

Key Responsibilities:

• Solicit New Business: Proactively identify and cultivate relationships with brokers to secure loans, ensuring consistent growth in the company’s client base.
• Client Relationship Management: Serve as the primary point of contact for brokers, acting as a trusted resource for all questions related to the mortgage industry and Lendz
• Customer Service Excellence: Deliver outstanding client service by promptly addressing loan status inquiries and resolving any issues during the loan process.
• Operational Collaboration: Partner with the operations team to facilitate the successful submission, processing, and closing of loans as needed.
• Client Training & Support: Provide brokers with training and conduct informational meetings.
• Rate Lock Monitoring: Stay vigilant on expiring rate locks and ensure timely communication with brokers.
• Represent the Brand: Be a champion of the Lendz experience—delivering consistent, exceptional service that drives loyalty and repeat business.

Qualifications:

• Wholesale AE Experience: 3+ years in a wholesale Account Executive role, with a current book of producing brokers.
• Non-QM Knowledge: Familiarity with Non-QM products and confidence explaining complex lending scenarios.
• Strong Track Record: Demonstrated ability to drive volume and hit sales targets consistently.
• Service-First Mentality: Deep commitment to delivering white-glove service and solving problems with urgency and care.
• Self-Motivated & Organized: Driven, highly organized, and accountable with a strong sense of ownership and urgency.
• Communication Excellence: Clear, confident, and persuasive—across phone, email, and presentations.
• Operational Savvy: Solid grasp of loan origination, underwriting workflows, and industry standards.
• Tech-Friendly: Comfortable using Salesforce, LOS platforms, and MS Office tools.

Benefits:

• 100% remote
• Highly subsidized medical insurance
• Low-cost dental and vision insurance
• Voluntary Life, LTD, STD, and Critical Illness Insurance
• 401(k) program
• Health Savings Account (HSA)
• Learning and development opportunities
• Friendly, collaborative work environment

Lendz Financial offers a full-service direct wholesale residential mortgage lending platform, built to help mortgage brokers grow their businesses through simplified processes, intuitive technology, and a modern, customer-first approach. We provide competitive rates, a diverse Non-QM product suite, and fast turnaround times—backed by a collaborative, high-performance culture.

Our core values—Thrive Together, Act Like an Owner, and Exceed Expectations—guide how we work, how we lead, and how we support one another. Lendz is proud to be certified as a Great Place to Work, and we’re committed to developing talent that grows with us.

About the Role

Lendz Financial is seeking a motivated and detail-oriented Non-QM Underwriter to join our growing operations team. This role is ideal for an underwriter with a strong foundation in mortgage credit who is eager to deepen their Non-QM expertise and grow within a supportive, high-accountability environment.

You’ll underwrite complex loan files across Non-QM programs such as Bank Statement, DSCR, Asset Utilization, and 1099 income, while partnering closely with Sales, Account Managers, and Operations to deliver thoughtful, well-supported underwriting decisions. This is a fully remote position with clear performance expectations, ongoing coaching, and opportunities for professional growth.

What You’ll Do

• Underwrite residential mortgage loan applications in compliance with company, investor, and regulatory guidelines
• Analyze borrower credit, assets, and income, including complex income scenarios such as:
• Self-employed borrowers
• 1099 income
• Bank Statement programs
• Asset depletion and utilization
• Review and evaluate personal and business documentation, including 12- and 24-month bank statements, P&Ls, and cash flow statements
• Maintain an underwriting pipeline that meets established SLAs and productivity benchmarks
• Deliver clear, well-documented underwriting decisions and conditions aligned with program guidelines
• Provide written justification for loan decisions and required conditions
• Partner with Loan Officers, Account Managers, and Operations to resolve file-level questions and move loans efficiently toward closing
• Support quality control standards, including:
• Pre-closing defect rate below 10%
• Post-closing defect rate below 5%
• Stay current on Non-QM guideline updates, investor overlays, and regulatory requirements
• Contribute to a collaborative team environment focused on continuous improvement and shared success

What We’re Looking For

• 2–5 years of mortgage underwriting experience, including exposure to Non-QM or alternative documentation loans
• Working knowledge of Non-QM products such as:
• Bank Statement programs
• DSCR
• Asset Utilization
• 1099 income
• Strong analytical skills with the ability to evaluate complex borrower profiles
• Clear, professional written and verbal communication skills
• A coachable mindset with a desire to learn, grow, and evolve within the role
• Strong time management skills and the ability to prioritize in a fast-paced environment
• Sound judgment, attention to detail, and a high level of accountability

What We Offer

• Highly subsidized medical insurance
• Low-cost dental and vision insurance
• 401(k) program
• Health Savings Account (HSA)
• Generous paid time off and company holidays
• Ongoing training, mentorship, and professional development opportunities
• A collaborative, supportive work environment that values ownership and growth