LA28 does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.  

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.  

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

Manager, Workforce Systems

The Manager, Workforce Systems role is at the heart of the volunteer and workforce operations, supporting the roll out of all systems required to manage the workforce operations through the journey to Games time, enabling LA28 workstreams to deliver their workforce and volunteer programs and LA28 to create and deliver an exceptional Olympic and Paralympic Games. 

The Manager, Workforce Systems plays a pivotal role supporting the development and documentation of business processes, data collection, and system configuration/set-up to ensure systems are implemented and optimized to support each step of the workforce and volunteer journey (including attraction and selection, assignment and offers, training, scheduling and rostering, communications, and Games-time deployment). 

With a core focus on testing, training, and day-to-day maintenance of all workforce systems, this role will work in close partnership with Technology, People Management functional leads, other functional areas across the organization, and external stakeholders, to ensure system solutions are fit-for-purpose, compliant with data protection requirements, and capable of managing large volumes of sensitive personal data. 

Key Responsibilities:

Process Development, Documentation, and Systems Solutions 

• Support the Games Planning and Delivery workstream in developing, documenting, and refining business processes, focusing on the journey for volunteer candidates, paid staff, and contractors
• Contribute to system specifications and requirements documentation and gap analysis sessions with Technology and external vendors
• Participate in procurement/RFP efforts for specific systems (e.g. Learning Management System, Contact Center) and integrations 
• Configure systems and support integrations in alignment with agreed business processes and functional requirements
• Maintain system specification, configuration, and process documentation
• Identify system limitations and propose practical solutions or workarounds in collaboration with Technology and/or other key stakeholders 

Testing, Training, and User Support 

• Act as a key operational contact for Workforce system testing cycles, ensuring issues are tracked, prioritized, and resolved
• Coordinate and execute User Validation and User Acceptance Testing (UAT), including preparation of test scripts, data sets, and defect logs
• Deliver training sessions to users, including system walk-throughs, job aids, and procedural guidance; translate complex technology solutions into user-friendly tools
• Contribute to the development and upkeep of systems training materials and user documentation
• Provide hands-on support to team members and super users during system rollouts and peak usage periods 

System Project Delivery and System Support 

• Track deliverables, milestones, and dependencies assigned to the systems workstream in the project plan
• Provide regular updates and reporting on system readiness, risks, issues, and progress
• Assist with vendor coordination, including system configuration activities, testing windows, and deployment planning
• Monitor system performance and data integrity, escalating risks and issues through appropriate channels
• Support incident management by logging, troubleshooting, and following through system issues to resolution
• Promote data quality, data integrity, compliance, and appropriate system usage across the Workforce user community
• Ensure security protocols on data management are followed to mitigate any risk of data loss / leakage
• Foster positive, open, and collaborative relationships with key internal (e.g. workforce planning, volunteers, uniforms, training, communications and engagement, marketing, technology) and external (e.g. Deloitte, IOC, etc.) stakeholders

Background & Requirements:

• Minimum 5+years hands-on experience with Workforce Games Management Systems, Volunteer Application Systems, or equivalent large-scale platforms
• Experience supporting system configuration, testing, and implementation within a structured project environment
• Demonstrated experience supporting live or large-scale events, ideally in a global or multi-stakeholder environment
• Strong stakeholder coordination and communication skills with the ability to work effectively across diverse technical and non-technical teams
• Strong documentation, reporting, and data analysis skills; experience working with BI, Tableau, or other reporting tools preferred
• Experience leading or mentoring junior team members and/or volunteers, and acting as a systems subject matter expert 

Expectations:

• Subject matter expertise in project and systems requirements within a large-scale/mega-event environment 
• Detail-oriented with strong project and time management skills and the ability to manage and prioritize workload in a fast-paced and evolving environment
• Excellent analytical skills; capable of identifying and prioritizing issues, assessing levels of risk, and providing creative and pragmatic solutions
• Absolute discretion and high level of professionalism when dealing with high volumes of confidential, personal and/or sensitive data
• Working knowledge of the Software Development Life Cycle (SDLC) and common project delivery methodologies
• Excellent communication and presentation skills, with the ability to develop and deliver technology training solutions/ tools
• Positive, team-oriented, and collaborative attitude with ability to build relationships with a variety of people 

Education:

• Bachelor’s degree in a relevant field (e.g., Information Systems, Business, HR, Project Management) or equivalent experience 

Physical Requirements and Working Conditions:

• Ability to work on-site in an open office environment, based in Los Angeles, CA 
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment 
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods 

The annual base salary range for this position is $88,000 - $115,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team. 

LA28 does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.  

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.  

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them.

Head of Workforce Integration Strategy:

The Head of Workforce Integration will support LA28's efforts to deliver an integrated workforce experience for paid staff, volunteers, and contractors by maintaining positive and collaborative relationships with key stakeholders, including organized labor, across the city and county of Los Angeles, and nationally, to ensure excellence and cooperation for Games Time workforce operations. The incumbent will also oversee the development and distribution of Games Time workforce policies, contractor guidelines, and manage the contractor workforce experience.

Responsible for partnering with senior leadership, maintaining and nurturing key labor union relationships, and advising LA28 on labor related matters impacting Games Time workforce integration. At all times, the Head of Workforce Integration will act as a subject matter expert and advisor on the Labor landscape within the Games Time footprint and within the U.S. Reporting to the SVP, People Management (Games Prep & Delivery), they will also work cross-functionally within the business, and will cultivate strong working relationships with key internal and external stakeholders.

Key Responsibilities:

• Act as a subject matter expert on labor relations and contractor activities across all relevant workforce categories within the Los Angeles region and the U.S.
• Develop and maintain strong working relationships with key labor unions and leadership, community based organizations, and advocates across the U.S. and especially throughout the Los Angeles region.
• Develop and execute labor relations strategies that support LA28’s cooperative business goals while ensuring compliance with applicable laws, regulations, and labor agreements.
• Serve as the primary point of contact for workforce and labor integrations for Games Time operations, including interpreting, understanding, and negotiating contract terms, and their application to LA28 business operations.
• Evaluate venue use agreements and other key contracts to promote ongoing partnership with relevant contractor, labor, and advocacy groups and ensure LA28’s compliance with relevant and applicable terms and considerations.
• Understand, outline, and monitor key Project Labor Agreements (PLAs) and Collective Bargaining Agreements (CBAs) and critical touchpoints with unions, with an eye towards Games Time workforce integration and operations.
• Provide guidance and counsel to People Management team and the wider LA28 business on labor relations, including strategic advice and risk assessment for Games Time operations.
• Monitor trends and changes in labor law, union activity, and industry practices to keep the organization informed and prepared.
• Develop, draft, and distribute all required Games Time workforce policies.
• Provide input for and help create relevant Games Time workforce training programs for labor partners and contractors.
• Attend key internal and external meetings related to the labor landscape nationally and within and throughout the Southern California region.
• Support Games Prep & Delivery team with other duties as assigned.

Background & Requirements:

• Minimum of 7-10 years of progressive experience in labor relations, with at least 3 years in a management role.
• Strong experience navigating collective bargaining agreements and resolving disputes.
• Strong negotiation skills.
• Deep understanding of federal and state labor laws, including the National Labor Relations Act (NLRA), and applicable regulations in California.
• Proven experience managing complex labor relations matters in a unionized environment.
• Excellent communication, negotiation, and interpersonal skills with the ability to build strong working relationships with internal and external stakeholders. 
• Ability to work independently, prioritize multiple tasks, and manage projects in a fast-paced environment.
• Experience providing subject matter expertise in a cross-functional setting.
• Demonstrated commitment to co-creation and collaborative decision-making.

Education:

• Bachelor’s degree in Industrial / Labor Relations, Business Administration, or a related field.

Physical Requirements and Working Conditions:

• Working in an open office environment, on-site 4-5 days per week
• Sitting/Standing: Ability to sit or stand for extended periods while working at a desk or computer.
• Manual Dexterity: Proficiency in typing and using office equipment, including computers, printers, and phones.
• Occasional travel nationally and within the Southern California region for external meetings.

The annual base salary range for this position is $126,000 - $180,000. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.