LA28 does not provide relocation assistance.

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Manager, Mascot Operations

The Manager, Mascot Operations supports the execution of Mascot Operations for the LA28 Olympic & Paralympic Games by supporting the development of Games-wide operational plans and coordinating the day-to-day logistics that enable successful mascot appearances across the Games footprint. Reporting to the Senior Manager, Mascot Operations, this role is responsible for translating operational plans and appearance schedules into fully staffed, well-coordinated activations that bring the LA28 mascots to life safely, consistently, and in alignment with brand standards. 

Key Responsibilities:

Workforce Planning & Shift Scheduling: 

• Manage scheduling, and location planning for multiple mascot performers and handlers across multiple venues and activations
• Forecast staffing demand based on appearance schedules, event volume, and operational needs
• Build and manage weekly and daily staff schedules to ensure adequate coverage
• Monitor schedule gaps and proactively adjust staffing plans to meet demand 

Games Integration & Operational Readiness 

• Actively ingest and apply LA28 operational information by attending venue logistics meetings, cross-functional planning sessions, and site visits
• Develop a strong understanding of the Games footprint, including venue layouts, activation zones, and operational constraints
• Represent the Mascot Operations team in meetings, ensuring alignment and clear communication when responsibilities are divided across the team
• Learn and uphold security protocols, accreditation requirements, and venue-specific procedures, ensuring compliance across all mascot activities
• Understand transportation routes, access points, and movement plans for personnel and assets across venues
• Translate operational insights into clear, actionable guidance for performers and handlers 

Games Time Execution 

• Manage daily call-outs, absences, and last-minute changes, adjusting schedules and shift assignments in real time to maintain coverage
• Confirm upcoming schedules, performer and handler availability, and readiness for all assigned activations
• Serve as a key point of contact for day-of operations, providing quick problem solving and decision making
• Support operations from both LA28 Headquarters and on-site at venues, traveling between locations as needed
• Communicate updates clearly to performers, handlers, and cross-functional teams to ensure alignment and continuity across all activations 

Operations & Logistics: 

• Support onboarding, and training of Mascot performers and support staff
• Ensure compliance with labor laws and union regulations, identifying and mitigating any operational constraints 

IP/Brand Management: 

• Ensure Mascot appearances and asset usage align with LA28 brand guidelines and IP standards
• Support Mascot-related assets, including tracking, distribution, and usage approvals

Health & Safety: 

• Proactively identify and mitigate risks related to performer safety, environmental conditions, and venue logistics
• Support in developing protocols and Mascot emergency response plans

Background & Qualifications:

• Live Entertainment or Character Operations Training (theme park or entertainment environments) a plus

Position Requirements:

Qualifications & Experience: 

• Minimum 5+ years of experience in character programming, live entertainment operations, theme park logistics, event or stage management. (ideally managing multiple character performers and/or multiple locations)
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) or equivalent
• Experience using project management tools (e.g., Smartsheet, Monday.com, Asana)
• Proven success building large-scale scheduling grids and performer logistics across multiple locations
• Familiarity of labor regulations, union requirements, and operational planning for live events

Physical Requirements and Working Conditions 

• Ability to work from the Los Angeles office
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods 

Expectations:

Key Qualities: 

• Exceptional organizational and problem-solving skills
• Operational, on-the-ground executional expertise
• Comfortable working in high-pressure, fast-paced environments with shifting priorities
• Strong communicator (both written and verbal). Contributing and leading presentations as needed
• Self-starter who thrives with minimal direction and takes initiative to drive results

Games Time

• Ability to coordinate and support transportation of costume elements and equipment between locations, including occasional pick-up and drop-off; must have a valid driver’s license
  Ability to lift and transport costume elements and equipment up to 20lbs, using appropriate tools (e.g., hand carts, dollies) to safely move items across venues and locations

Submission Requirements:

• Resume

The annual base salary range for this position is $88,000.00 - $115,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.

LA28 does not provide relocation assistance.

The Summer Olympic and Paralympic Games will be hosted in Los Angeles, California in 2028, returning to the United States for the first time in over 30 years. 2028 will be the first time LA hosts the Paralympic Games, creating an opportunity to expand awareness, understanding and inclusion of people with disabilities.

LA28, the organizers for the 2028 Olympic and Paralympic Games in Los Angeles, is on a mission to create an unparalleled Games experience for athletes, fans, partners, our community and our people. Our vision is to collectively create what’s next through sport, community and the power of our differences.

The 2028 Olympics and Paralympics will represent LA and leverage the strength of our community’s creativity as we collectively work to design a Games that we all want to be a part of. We do this by focusing on people and by inviting everyone into the story of the LA28 Games.

The LA28 organizing committee is an independent, non-profit organization that is privately funded and governed by a board of directors. 

Values and Behaviors:

• Optimism – Embody a positive, enthusiastic, and solution-oriented attitude in everything we do; challenge the status quo, inspire and support one another to achieve our best; have our eyes on the future and believe we can make a meaningful impact
• Integrity – We communicate openly and honestly, listen, and respectfully value multiple perspectives; we do what we say and are accountable for everything we do; we do the right thing, always. Even when it isn’t easy
• Excellence – We hold ourselves to the highest standard and expectations; we live our values and truths and persevere through challenges; we are continuous learners and adapt and pivot with speed to meet changing needs
• Inclusion – We seek to represent, include, empower and level the playing field; our work reflects the communities we serve and the world in which we live; we leverage our platforms to bring awareness to issues relevant to who we are
• Co-Creation – We are authors of a shared story. Everyone contributes their unique voice to our shared mission; we share pride in our accomplishments and ownership of our shortcomings
• Boldness – We embrace creativity, courage and outside-the-box thinking; we are unafraid to take risks, explore unconventional solutions, and learn from the process; we are innovators, disruptors, and challengers of the status quo

Senior Associate, Mascot Asset Management

The Senior Associate, Mascot Asset Management will serve as the central hub for all mascot-related assets across the LA28 ecosystem. This role sits at the intersection of creative production, brand governance, and operational delivery – ensuring that mascot assets are developed, versioned, and deployed accurately and efficiently across internal teams, venues, and partners. This role will partner closely with our external creative vendor and internal functional teams to manage a high volume of assets supporting pre-Games and Games-time execution at scale. 

The Senior Associate, Mascot Asset Management reports to the Director – Brand Strategy, Mascot, & Education 

Key Responsibilities:

Asset Development & Agency Partnership 

• Assist in management of activities with external studio vendor producing mascot assets (graphic, animated, and costume) 
• Manage asset intake, feedback cycles, approvals, and final delivery across multiple workstreams 
• Ensure all assets meet brand and technical standards 

Asset Management & Governance 

• Implement and maintain LA28’s library of digital mascot assets 
• Assist in the management of the establishment and ongoing adherence to naming conventions, version control, tagging systems 
• Ensure internal teams and partners are accessing approved, up-to-date assets only 

Cross-Functional Coordination: 

• Assist in the management of requests from internal teams for mascot assets across functional areas such as Comms, Digital Marketing, Partnerships, and Look & Signage 
• Translate creative needs into clear asset requirements and timelines 

Venue & Production Integration: 

• Partner with Sports Presentation and Venue teams to define technical specs for in-venue displays (screens, jumbotrons, and other formats) 
• Coordinate with Look & Signage teams on asset adaptation and implementation across physical environments 

Workflow, Tracking & Reporting: 

• Help build and manage scalable workflows for asset creation, approval, and distribution 
• Administer and report tracking systems for assets in progress, asset requests from internal functional teams, delivery timelines, and usage across venues and teams 

Background & Qualifications:

• Strong understanding of creative workflows, asset lifecycles, and file formats 
• Proven ability to manage high volumes of assets across multiple stakeholders and deadlines 
• Exceptional organizational and project management skills with strong attention to detail 
• Proficiency in verbal and written communications, with comfort in authentic and creative writing 
• Ability to synthesize information and build decks from scratch 

Position Requirements:

Education:

• Bachelor’s degree or equivalent relevant work experience 

Expectations:

• Minimum 4+years of experience in creative asset management, production, or creative operations 
• Experience working in an agency environment or working with external creative partners on large-scale campaigns 
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) or equivalent  
• Experience using collaborative asset management tools (such as Sharepoint, Box, Smartsheet) 

Physical Requirements and Working Conditions 

• The position is located in Los Angeles with in-person attendance required
• The LA28 office is an open floorplan working environment, employees must be able to work efficiently in an open cubicle environment
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods 

Submission Requirements:

• Resume

The annual base salary range for this position is $73,000.00 - $95,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to operating fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. We strive to build a team that is diverse, inclusive and encourages qualified candidates of all backgrounds, perspectives, and identities to apply. We will consider all qualified candidates with criminal histories in a manner consistent with local law. We assess applications based on relevant skills, education, and experience a candidate can add to our team.

LA28-USOPP does not provide relocation assistance.

LA28 is the independent, non-profit, privately funded organizing committee for the Los Angeles 2028 Olympic and Paralympic Games. The United States Olympic and Paralympic Properties (USOPP) is the commercial joint venture between LA28 and the U.S. Olympic & Paralympic Committee (USOPC), charged with marketing and selling combined commercial assets, including rights to the U.S. Olympic and Paralympic Teams (Team USA) and the LA28 Games. We are on a singular mission to create an Olympic and Paralympic Games that celebrate all that this city and country have to offer, delivering an unparalleled experience for athletes, fans, partners and our community.  

The 2028 Games mark the return of the Summer Games to the U.S. for the first time in 32 years and Los Angeles’ third time hosting an Olympic Games and first time welcoming the Paralympic Games. This presents the unique and exciting opportunity to celebrate our legacy with the Games and push the Olympic and Paralympic Movements forward, writing a new chapter of Games history in Los Angeles.  

Putting on an Olympic and Paralympic Games is a team sport. To build a Games unlike any the world has seen before, we need the best team in place–a team full of diverse perspectives, experiences and expertise. We are guided by the following set of values and behaviors–optimism, integrity, excellence, inclusion, co-creation and boldness–and look forward to hearing about how your past experiences align with them. 

Manager, Spectator Experience (OFX)

The Spectator Experience (OFX) team serves as the “voice of the spectator” within LA28. OFX works across the full Games footprint to ensure decisions that touch the fan experience are informed by a clear understanding of who spectators are, what they need, and where the journey breaks down. OFX holds a client-owner mandate: the team defines experience standards, shapes operational planning on behalf of the spectator, and holds delivery partners accountable to agreed service levels. OFX advises, partners with, and supports a wide range of internal and external delivery teams, embedding the spectator perspective into how FAs plan, prioritize, and deliver. 

The Manager, Spectator Experience is a true individual contributor who owns specific workstreams within the OFX team and serves as the spectator’s representative inside assigned elements of LA28’s planning processes. The Manager will own the spectator experience lens across assigned Functional Areas (FAs) translating fan needs into service-level requirements, shaping how delivery FAs approach planning, and tracking risks on behalf of the spectator. They will also build deep fluency in the digital and informational touchpoints that shape how fans navigate and experience the Games, while producing the frameworks, tools, and leadership materials that give OFX’s perspective operational weight. This role requires someone who can influence without direct authority and keep the spectator at the center of decisions made by others. Reports to the Director of Spectator Experience. 

Key Responsibilities:

• Serve as the OFX representative and spectator advocate within assigned Functional Areas/workstreams ensuring fan needs are present and reflected in planning decisions made by delivery partners
• Translate spectator journey insights into clear service-level requirements and experience standards, giving delivery FAs the specificity they need to plan effectively
• Identify misalignments between planned operations and spectator expectations; escalate risks, gaps, and opportunities early in the planning process 
• Lead development and ongoing refinement of end-to-end spectator journey maps, audience segmentation frameworks, and experience standards across assigned LA28 Zones and/or journey phases
• Author service-level expectations and experience principles that delivery FAs plan toward — ensuring standards are specific, measurable, and operationally grounded
• Own risk and opportunity tracking for assigned areas, maintaining structured inputs into risk logs and surfacing decision-relevant insights to senior leadership
• Lead OFX contributions to venue planning exercises, driving spectator-focused inputs and ensuring operational plans reflect agreed experience standards
• Review venue operational plans through the spectator lens, providing structured feedback that ensures fan needs are built into how operations are designed and sequenced
• Author and maintain planning tools, templates, and documentation that enable OFX team-wide consistency across a scaled venue footprint and functional portfolio
• Partner with Digital, Comms, and Tech FAs to ensure information architecture, content strategy, and fan-facing tools are designed around the spectator journey
• Map the full informational journey from pre-trip planning through in-venue navigation, identifying gaps and friction points where poor information access degrades the live experienc
• Represent the spectator’s perspective inside internal planning and product reviews for LA28’s fan-facing digital products, apps, and wayfinding systems
• Prepare leadership-ready materials: briefings, risk summaries, experience reviews, and strategic recommendations that give the spectator perspective weight in LA28 decision-making
• Contribute to measurement frameworks that track spectator experience quality and inform continuous improvement across planning phases and into Games-time

Background & Requirements:

• Minimum 5+ years of experience in large-scale event planning, fan or guest experience strategy, or a cross-functional advocacy or client-owner function within a complex operational environment
• Demonstrated ability to manage complex, cross-functional workstreams with multiple stakeholders and competing timelines
• Experience translating audience or user needs into operational requirements, service standards, or experience frameworks
• Familiarity with digital fan-facing products, information architecture, or content strategy as they relate to live event or venue contexts
• Strong written and verbal communication skills, including the ability to synthesize complexity into clear, leadership-ready outputs
• Comfortable influencing planning decisions without direct authority over delivery, and operating effectively in ambiguous, fast-moving environments

Expectations:

• Prior experience with Olympic, Paralympic, or equivalent mega-event planning cycles
• Familiarity with venue planning processes or structured operational readiness frameworks
• Experience in a client-owner, standards-setting, or spectator/user advocacy function within a multi-FA or multi-partner delivery model
• Strong risk management and mitigation abilities   
• Ability to adapt to fast-paced environments with tight deadlines and evolving priorities 
• Track record of successful management of large scale, multi-faceted events & integrated marketing programs  

Education:

• Bachelor’s degree (or equivalent experience) in Event Planning, Sports Management, Project Management, or related field 
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) or equivalent
• Experience using project management tools (e.g., Smartsheet, Monday.com, Asana) 

Physical Requirements and Working Conditions:

• Ability to work on-site in an open office environment, based in Los Angeles, CA 
• The majority of work will be conducted in an office setting, requiring extended periods of time using computers, phones, and other office equipment   
• Hours of work may vary, including evenings, weekends, and holidays, especially during peak event periods. 

The annual base salary range for this position is $88,000.00 - $115,000.00. The pay scale provided is the range that LA28 reasonably expects to pay as starting base compensation for this role. All LA28 compensation remains subject to final determination based on individual candidate qualifications, experience, or other reasonable criteria consistent with LA28’s operational business needs and applicable law.

LA28 does not provide relocation assistance.

LA28 is committed to fair and unbiased recruitment procedures allowing all applicants an equal opportunity for employment, free from discrimination on the basis of religion, race, sex, age, sexual orientation, disability, color, ethnic or national origin, or any other classification as may be protected by applicable law. LA28 will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance and all applicable laws. We strive to build a team that is inclusive and encourage qualified candidates of all backgrounds, perspectives, and identities to apply. We assess applications based on relevant skills, education, and experience a candidate can add to our team.