Please submit your resume in English.

To learn more about our team and office culture in Tokyo, Japan, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/tokyo
Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm

The Customer Success Manager (Enterprise) is responsible for building effective relationships with current customers and for maximizing the customer lifetime value within the assigned portfolio. This will be accomplished by delivering a great customer experience and maximizing the use of our products, as well as delivering outcomes, results and value that exceed customer expectations. The CSM (Enterprise) is responsible for managing the onboarding of new customers, the renewal process and customer growth by identifying add-ons and upsell opportunities.

Responsibilities:

• Forge  relationships with new and existing customers, including management and executive stakeholders, and understand their objectives
• From a consultative approach, develop a strategy and plan for  achieving customer objectives
• Continually assess and identify customer’s SAT program maturity level, and strategize with customer leadership to develop a sustainable security culture
• Help the administrator develop and manage a mature security awareness program, based on alignment with executive goals and expectations
• Maintain a high level of professionalism in the handling and managing of enterprise accounts
• Leverage KnowBe4 assessments such as ASAP for program design and SAPA and SCS to increase the proficiency and security culture of the organization
• Manage the steps of the onboarding process with the customer including but not limited to account configuration, product and best practice training, initial end-user phishing and training campaigns, and other change management activities
• Coordinate with technical support for technically complex questions 
• Monitor customer usage, adoption, and customer health metrics 
• Continually work with customers, including management and executive stakeholders, per prescribed engagement model to support ongoing successful adoption of KnowBe4’s products and to drive additional value throughout the lifetime of the subscription term
• Perform periodic business reviews with customers to confirm satisfaction, resolve technical issues, and continually drive successful product adoption
• Conduct periodic strategic engagement reviews with management and executive stakeholders to ensure alignment on customer objectives, industry trends, benchmarking, value delivered, opportunities for additional value, KnowBe4 product updates and overall level of satisfaction 
• Drive cross-functional initiatives that will improve the overall customer experience and lead to greater satisfaction and loyalty among customers.
• Leverage new and existing tools, processes and best practices to ensure customers are realizing the greatest possible value from KnowBe4
• Coordinate and assist your Renewal Specialist with customer renewals
• Do discovery on opportunities for add-ons and upgrades, and initiate interest in new KnowBe4 products
• Coordinate with Account Managers on the Cross-Sell team to ensure add-on/upgrade scenarios are followed up on, as well as referrals for new KnowBe4 products
• Meet and exceed targets for performance metrics
• Maintain impeccable administration of your accounts in the Company’s CRM

Minimum Qualifications:

• Associate’s Degree or equivalent work experience and education  preferred 
• Experience managing accounts with complex IT systems
• Experience managing accounts with 1000+ employees
• Experience in communicating with high level executives in enterprise level accounts and maintaining presence and composure
• Familiarity with standard concepts, practices and procedures within the IT Security Field
• Experience with Salesforce or other CRM
• Experience with Microsoft Excel and Word
• Experience with Gmail and Google Docs
• Experience with web Browsers (Chrome, Internet Explorer, etc.)
• IT experience/exposure is a plus
• Prior experience as a Customer Success Manager
• SACP Certification
• Excellent verbal and written communications
• Superior Customer Service skills
• Excellent time management and organization skills
• Ability to build a rapport through phone calls,email and video conferencing
• Strong collaborative and teamwork skills
• Strong negotiation skills
• Must be able to work with minimal supervision

Please submit your resume in English.

To learn more about our team and office culture in Tokyo, Japan, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/tokyo
Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm

The Customer Success Architect is a key member of the Customer Success team, responsible for providing strategic technical guidance and expertise to ensure customers achieve maximum value from our KnowBe4 platform. You will work closely with enterprise and strategic  customers, Customer Success Managers (CSMs), and internal teams to design and optimize customer solutions, aligning our platform capabilities with their business objectives.

Responsibilities:

• Serve as the technical expert and trusted advisor to customers throughout their lifecycle.
• Collaborate with CSMs to understand customer goals and develop tailored solution architectures.
• Lead technical discovery sessions to identify customer requirements and map them to platform capabilities.
• Assist with onboarding, implementation, and optimization of the platform, ensuring successful adoption.
• Provide hands-on technical support, troubleshooting, and guidance on best practices.
• Conduct regular technical reviews and health checks to ensure customers are maximizing the platform's potential.
• Advocate for customer needs by collaborating with Product, Engineering, and Support teams.
• Develop and deliver training materials, documentation, and knowledge base articles to support customer enablement.
• Stay updated on product enhancements and industry trends to provide customers with cutting-edge solutions.

Minimum Qualifications:

• 2+ years of experience in Customer Success, Solutions Architecture, or Professional Services roles, preferably within a SaaS environment. 
• Strong technical background with expertise in [relevant technologies, e.g., APIs, cloud platforms, security solutions, etc.]. 
• Experience in leading workshops, facilitating meetings, and driving executive alignment. 
• Proven ability to architect and deploy enterprise-level solutions
• Excellent communication and presentation skills, with the ability to convey complex technical concepts to both technical and non-technical stakeholders. 
• Ability to work independently and as part of a team
• Willingness to learn and adapt to new technologies and sales methodologies
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Experience with customer success platforms (e.g., Gainsight, ChurnZero) is a plus.
• Customer-focused mindset with a passion for enabling customer success.
• Strong problem-solving skills
• Excellent verbal and written communications
• Fluent in Japanese
• Basic English reading and writing desirable
• Highly organized and result-oriented
• Excellent time management and organization skills
• Can demonstrate technical troubleshooting and analysis ability
• Can demonstrate integrity, accountability, respect and commitment
• Self-starter with the ability to manage multiple priorities and projects simultaneously
• Strong collaborative and team work skills
• Ability to work with minimal supervision
• Ability to build rapport with customers via phone, email and video conferencing

Please submit your resume in English.

To learn more about our team and office culture in Tokyo, Japan, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/tokyo
Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm

The Sales Development Representative will act as pre-sales support and is responsible for qualifying leads at the initial stages in the sales funnel. This position must research potential customers, connect with and educate prospects on our product offerings and qualify the leads before passing them to the sales sales team. The primary focus will be to turn leads into qualified opportunities by partnering with marketing and sales to create and execute on program and inbound lead generation campaigns. The individual in this role will be expected to track all relevant information regarding qualification and lead management activity in (our CRM) Salesforce.com and (in our Sales Automation Tool). 

Responsibilities:

• Identify and qualify prospective customers who are a good fit for KnowBe4’s range of products and services (including Egress)
• Develop opportunities for the sales team from prospecting and marketing generated leads
• Develop and implement outbound prospecting to engage prospective buyers
• Respond, engage and qualify inbound leads and inquiries
• Collaborate with sales and marketing team members on strategic sales approach
• Develop and execute on a strong prospecting plan of attack, including email and call scripts
• Track all relevant qualification and lead management activity using Salesforce.com
• Ensure successful follow through of sales cycle by maintaining accurate activity and lead qualification information in Salesforce.com and Salesloft
• Provide in depth information to the Regional sales teams to enable the most qualified and productive demos

Minimum Requirements:

• Bachelor’s degree  or relevant experience 
• Familiarity with standard concepts, practices and procedures within the IT Security Field a plus
• Experience with Gmail and Google Docs
• Experience with MS Office
• Proven Leadership abilities
• Organizational project management experience
• Excellent verbal and written communications
• Good computer skills
• Friendly phone voice
• “Pleasantly persistent” as it can take multiple tries to reach a prospect
• Ability to leave a message and sound interested
• Must be highly organized and results-oriented

Please submit your resume in English.

To learn more about our team and office culture in Tokyo, Japan, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/tokyo
Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm

The Revenue Training Specialist facilitates apprenticeship training initiatives for all sales, customer success, and revenue-generating teams. This includes ongoing skill development programs, assessments, coaching, and ensuring adherence to all KnowBe4 policies and procedures. The role collaborates cross-functionally to align training with business goals, promotes continuous learning, and develops skilled revenue generators to drive growth. In addition to training responsibilities, this role, in partnership with regional HR teams and HR COE teams, will provide generalist HR support for the Tokyo office.

Responsibilities:

• Support employee engagement initiatives, culture-building activities, and internal communications for the Japan office
• In partnership with global HR, support employee lifecycle activities including onboarding, orientation, and offboarding coordination as needed
• Assist in maintaining a positive employee experience by addressing general employee inquiries and escalating complex issues to HR leadership as needed
• Partner with managers and HR team to support performance management processes, feedback cycles, and employee development planning
• Facilitate the delivery of comprehensive sales development initiatives aimed at cultivating a high-performing salesforce within the apprenticeship program.
• Conduct skills-based assessments, role-plays, demonstrations, and practical exercises to evaluate trainees’ knowledge, identify skill gaps, and provide targeted coaching and training plans.
• Monitor performance metrics and statistics for revenue trainees, identify areas for improvement, and implement corrective training interventions to address performance issues.
• Collaborate with cross-functional teams to ensure alignment between training programs and organizational goals, policies, and procedures.
• Review and inspect Salesforce data, statistics, customer interactions, and administrative tasks to ensure compliance with policies and procedures, and provide coaching and guidance to enhance data accuracy and customer handling.
• Provide genuine feedback regarding the fit and potential of trainees in coordination with Human Resources and hiring managers.
• Collaborate with subject matter experts, managers, and stakeholders to identify training needs, gather feedback, and continuously improve training programs to align with evolving business requirements.
• Leverage learning management systems (LMS) and other digital platforms to streamline training delivery, tracking, and reporting.
• Stay current with industry trends, best practices, and emerging technologies in sales and customer success, and training methodologies to enhance the organization’s training offerings.
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Minimum Qualifications:

• High school diploma 
• A minimum of 1 year of proven work experience in sales, sales management and/or quality control in a sales-related role
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Strong verbal and written communication
• Fluent in Japanese
• Excellent time management and organization skills
• Excellent listening skills
• Ability to find the root cause of why an employee may be struggling
• Strong statistical analysis skills
• Strong skills in working with people
• Strong skills in developing plans and drills to help employees

Please submit your resume in English.

To learn more about our team and office culture in Tokyo, Japan, visit the following links. 
Careers Page: https://www.knowbe4.com/careers/locations/tokyo
Glassdoor: https://www.glassdoor.com/Jobs/KnowBe4-Ad-Tokyo-Jobs-EI_IE969384.0,7_KO8,10_IL.11,16_IS5263.htm

The Regional Account Executive (Enterprise) position is responsible for acquiring new logos and upselling our existing Enterprise-sized customer accounts with the goal of maximizing all revenue opportunities to exceed their monthly sales quota. This can be achieved by creating opportunities through various prospecting methods, following up on inbound leads, reigniting open, outstanding customer opportunities, and motivating our existing customers to purchase additional products, increase subscription levels and/or add on additional seats due to account growth.

Requirements:

• Acquire Enterprise-sized accounts within assigned territory to meet and exceed monthly new logo sales quota.
• Promote and sell KnowBe4’s range of products to existing customers to meet and exceed Enterprise monthly cross sale and expansion sales quota. 
• Build and maintain a pipeline of Enterprise opportunities by various prospecting methods, following lead cadence best practices and conducting demos of our suite of products.
• Follow up on new and existing customer SDR, marketing and channel leads to generate revenue opportunities and pipeline.
• Articulate the value proposition of KnowBe4’s full suite of products and educate the customer how each product will improve their business’s human firewall.
• Understand an organization’s buying needs, key decision makers, potential roadblocks and next steps to shorten sales cycles and acquire a high volume of new logo and upselling existing customer accounts.
• Act strategically in offering subscription levels, multi-year deals and/or negotiating discounted pricing to increase ARR
• Maintain accurate and thorough records of daily sales statistics via Salesforce.
• Collaborate with the assigned Channel sales representative to seamlessly close new logos through our Partner business channels.
• Collaborate with the assigned Customer Success Managers and Renewal Specialists to understand the account’s organizational structure, gaps in cybersecurity and ultimately increase their commitment and use of the KnowBe4 Product Suite.   
• Support in the renewal process where there is an opportunity to grow the account.

Qualifications:

• 3+ years experience selling to Enterprise-sized businesses, required
• Bachelor Degree or higher education equivalent, desirable
• Familiarity with standard concepts, practices and procedures within the IT, Security or Cybersecurity industry, desirable
• Experience with Salesforce, a plus
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Excellent verbal and written communications
• Fluent in Japanese
• Stats driven business professional
• Motivated, energetic self-starter
• Strong collaborative and teamwork skills
• Must be able to work with minimum supervision

The CISO Advisor is responsible for amplifying the KnowBe4 messaging related to the importance of, effectiveness of, and the need for HRM+, including new-school security awareness training within organizations through social media, webinars, in-person presentations, industry trade shows and traditional media outlets.  This public-facing position reflects the values, messaging and culture of KnowBe4. The CISO Advisor provides direct support and services to the Public Relations (PR) and Marketing departments within KnowBe4.

Responsibilities:

• Serve as a thought leader for our message, brand, and content through thought leadership and blogging, social media, and speaking
• Speak at conferences to build KnowBe4’s reputation as a thought leader in cybersecurity
• Work closely with executive leadership, product, engineering and sales to understand our product roadmap and create engaging content to drive demand for KnowBe4 products
• Engage audiences through events and speaking opportunities to demonstrate KnowBe4's thought leadership and amplify KnowBe4’s messaging related to HRM+, new-school security awareness training  and other related security issues
• Develop and deliver compelling presentations, webinar content, and discussions to create awareness and acceptance of  KnowBe4’s products
• Develop relationships with other vendors that can help amplify KnowBe4s message
• Represent KnowBe4 in social media and traditional media
• Stay current on security issues that affect our market and provide feedback, analysis and content to our various audiences

Minimum Qualifications:

• Bachelor’s Degree in Computer Science or other relevant field preferred
• Experience with information security
• Experience with public speaking and media interviews
• Experience using social media to engage an audience
• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• CISSP or similar certification is preferred
• Strong verbal and written communications
• Fluent in Japanese
• Excellent time management and organization skills
• Ability to explain technical and non-technical information security concepts to a broad range of individuals ranging from security practitioners to high-level company executives is required.