What do Kiva Volunteer Team Leaders do?

Lead a team of up to 35 volunteer translators and/or editors 

• Motivate and support team members to encourage their consistent loan review 
• Support a diverse and multicultural community of volunteers located worldwide 
• Foster connections between the volunteer community and Kiva staff
  
  

Act as a first line of support for volunteers to keep Kiva’s processes efficient

• Write and post weekly team updates that include information from Kiva staff
• Develop creative approaches to strengthen team engagement
• Maintain regular email contact with team members to answer basic questions, provide guidance, and solve problems
• Promote the use of Kiva’s loan review resources and escalate policy and technical questions to Kiva staff
• Monitor team productivity
  
  

Help shape the future of the volunteer loan review program at Kiva

• Exchange ideas and perspectives with other Volunteer Team Leaders and Kiva staff during regularly scheduled conference calls
• Create, document, and share best practices for future Volunteer Team Leaders 
  
  

Successful candidates must be:

• Proficient and comfortable with written English
• Able to commit to 4-6 hours per week for 13 months 
• Able to attend 2-3 conference calls annually with fellow Team Leaders and/or Kiva staff 
• Organized and able to keep up with deadlines 
• Self-motivated and comfortable working remotely 
• Able to regularly check and respond to emails 
• Able to provide feedback and instructions over email
• Able to work collaboratively and establish targets for themselves and their team
• Able to communicate effectively and build working relationships in a fully remote environment 
• Comfortable using the internet, email, and basic office applications such as word processing and spreadsheets

Location of the role: Remote (global). Applicants must be able to join occasional conference calls scheduled across multiple time zones.

Preferred experience (nice to have):

• Volunteer management 
• Working with or managing geographically distributed teams
• Spanish, Russian, French, or Portuguese translation (not required, but a plus)
  
  

Requirements:

• Must be at least 18 years of age to apply
• Must have access to a computer, as the online platform that Kiva volunteers use is not mobile or tablet-friendly
• Must be willing to sign a volunteer agreement that covers protecting the privacy of Kiva borrowers, as well as a standard media release
• Must be willing to work remotely
  
  

Successful applicants must complete a combined language assessment and policy review exercise. Afterward, applicants may be invited to an interview process. Applicants who successfully complete the assessment and interview process will be invited to begin official training for the role in late July/August 2026. 

Important Notes:

• If you already have a kiva.org lending account, please be sure to apply with the same email associated with your account
• This page will time out after a significant period of inactivity, and your application will not be saved. You may consider copying, pasting, and saving your responses in another document
• Please sign up only for the Review and Translation Program volunteer opportunity that you prefer. If you sign up for waitlists for multiple volunteer opportunities, we will be unable to account for your preference, as our various languages and roles have different onboarding timelines