To Be Added

We’re looking for a Senior Business Operations Manager to help scale how the organization plans, executes, and measures success. In this role, you’ll partner closely with Product, Engineering, and senior leaders to bring structure to complex work, improve operating rhythms, and ensure leaders have the clarity they need to make great decisions.

This is a hands‑on, high‑impact role for someone who thrives in ambiguity, values leverage over busywork, and enjoys making organizations work better.

 

• Own end-to-end execution of high-visibility, multi-team technical initiatives aligned to company goals.
• Translate ambiguous business objectives into clear program structures with defined milestones, sequencing, dependencies, and measurable outcomes.
• Drive alignment across engineering, product, security, data, and go-to-market stakeholders.
• Ensure programs deliver business impact—not just feature completion.

• Establish durable program governance frameworks and operating cadences (e.g., planning reviews, milestone tracking, risk reviews, QBR inputs).
• Create standardized health reporting with clear leading and lagging indicators.
• Improve planning accuracy, release predictability, and cross-team dependency management.
• Identify and eliminate systemic execution bottlenecks.

• Proactively identify technical, organizational, and sequencing risks.
• Develop mitigation plans with clear ownership and timelines.
• Escalate effectively with context, trade-offs, and decision recommendations.
• Protect customer impact, release quality, and business commitments.

• Define program success criteria tied to measurable business outcomes (e.g., reliability, performance, customer experience, efficiency, revenue enablement).
• Use data to monitor progress and course-correct early.
• Deliver clear, concise, executive-ready written updates.
• Ensure leadership has visibility into program health, risks, and required decisions.

• Partner closely with Engineering Directors, Product Leaders, and cross-functional stakeholders.
• Resolve cross-team ambiguity and clarify accountability boundaries.
• Mentor and elevate other TPMs through best practice sharing.
• Contribute to continuous improvement of the TPM operating model.

• Successful delivery of one or more company-critical initiatives with measurable business impact.
• Increased predictability and transparency in program execution.
• Clear and standardized reporting mechanisms adopted by leadership.
• Reduced cross-team friction and improved delivery velocity.
• Strong executive trust in your judgment and escalation quality.
• Durable mechanisms that scale beyond a single initiative.

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field required.
• 8–12+ years of experience leading large-scale technical programs in SaaS or platform environments.
• Demonstrated experience operating at Staff-level scope across multiple engineering teams.
• Strong technical foundation with ability to understand system architecture, APIs, distributed systems concepts, data flows, and engineering trade-offs.
• Proven ability to influence senior stakeholders without direct authority.
• Exceptional written and verbal communication skills, including narrative-style executive documentation.
• Strong analytical and structured problem-solving capabilities.

• Advanced degree (MS or MBA) is a plus.
• Experience in multi-product SaaS platforms or ecosystem-based software companies.
• Experience supporting AI/ML initiatives, large integrations, or platform transformations.
• Experience building and scaling operational mechanisms in complex organizations.
• Familiarity with scaled Agile or other modern product development methodologies.

• Operate independently with minimal oversight.
• Take full ownership of ambiguous, high-risk, cross-organizational initiatives.
• Anticipate second- and third-order impacts of technical and sequencing decisions.
• Challenge assumptions constructively and influence roadmap trade-offs when necessary.
• Think in mechanisms and systems—not one-time execution fixes.
• Raise the bar on execution standards across the organization.

WHAT YOU’LL DO: 

Join the dynamic team at Kaseya as a Staff Business Operations Manager. You will play a pivotal role in driving innovation efficiency, and excellence across our cutting-edges. As an expert in cross-functional collaboration, you will be at the forefront of innovating ideas into successful realities. If you are a strategic thinker, problem solver, and advocate for operational excellence in product management, sign up for this exciting role today.

WHAT WE ARE LOOKING FOR:

An organized, excellent communicator to help amplify the success of product management at Kaseya.

The Staff Business Operations Manager will play a critical role in optimizing our product development processes, aligning cross-functional teams, and driving operational excellence within the Product organization. You’ll work closely with Product Managers, Engineering, Design, Customer Success, and other stakeholders to ensure our product roadmap is delivered on time, with quality and impact.

THE SCHEDULE: 
This role is full-time in office, in our Vancouver, Canada office.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Partner with senior leaders and cross-functional teams (e.g. Product, Engineering, Marketing, Finance, Analytics) to jointly problem solve and develop solutions to complex business problems
• Lead strategic initiatives or projects end-to-end from initial hypotheses to recommendation to operationalization
• Act as the liaison between leadership, product management, engineering, design, marketing, and sales.
• Design and implement frameworks and operating models that accelerate operational excellence, decision-making, and best practices
• Notice areas for improvement and work together to improve processes.
• Anticipate and mitigate potential risks and challenges in product development.
• Provide regular updates and reports to senior management.
• Own and optimize tools that support product operations (e.g., Jira, Confluence, etc.), ensuring teams are trained and workflows are efficient.
• Encourage professional growth and development of the product organization.

WHAT YOU’LL BRING:

• Bachelor's degree in a relevant field such as Business Administration, Operations Management, Engineering, Computer Science, or related field.
• 4-6 years’ experience in product management, operations, project management, or a related field.
• Experience in cross-functional collaboration.
• Effective communication skills.
• Leadership skills to lead and motivate teams in a fast-paced environment.
• Familiarity with the industry and products.
• Adaptability and the ability to thrive in a fast-paced and ever-changing environment.

YOUR REWARD:

Join the fastest growing tech company in the world servicing over 50,000 companies globally! Earn a competitive compensation package that allows you to focus your attention on your passion in the exciting field of technology.

The base salary for this role is CAD $110,000 – $125,000 per year. Total compensation will be determined based on experience and qualifications

A benefits package including:

• Coverage for medical, dental, vision, life, and disability
• Paid Parking
• Paid Holidays
• PTO
• Casual and fun work environment
• Stock options

If this sounds like the right career to fit your personality and interests, please apply, we are looking forward to meeting you!