Let’s start with the role:

The Training Technical Lead will act as the bridge between Training strategy and execution, ensuring training initiatives are well-structured, prioritized, and effectively delivered across internal teams and BPOs. You will also be responsible for demand structuring, quality assurance of training outputs, and onboarding effectiveness, ensuring training translates into measurable operational performance. In addition, you will drive stakeholder alignment and continuous improvement of training processes, with a strong focus on ramp-up efficiency and agent performance.

As a Training Specialist, you will:

• Align with stakeholders (internal and external) to structure new training demands;
• Translate business needs into training approaches and content direction;
• Review and refine materials developed by analysts;
• Monitor training performance and identify opportunities for improvement;
• Follow-up on the onboarding and nesting journey of new BPO agents (readiness, gaps, performance);
• Support ongoing initiatives (onboarding, refreshers, product/process updates);
• Act as an escalation point for training-related topics.

What you will bring:

• Experience in Training, Learning & Development, or Operations, preferably within a CX, Backoffice, or BPO environment;
• Strong experience in instructional design and training structuring;
• Experience managing onboarding/nesting programs and performance follow-up;
• Strong stakeholder management skills, both internal and external;
• Experience with LMS/e-learning tools;
• Exposure to automation/chatbot/product flows;
• Proficiency in data analysis (Excel, Sheets);
• Advanced proficiency in English.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• 🚗 Commuting allowance
• 🤸 Multi-sport card
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• 👨‍👩‍👧‍👦 Family Support
• #LI-Hybrid
• #LI-CR1

Let’s start with the role:

The HRBP Specialist will play a key role in partnering with business areas by proactively addressing employee matters and driving continuous improvement in HR processes. This position is instrumental in elevating the employee experience, optimizing onboarding journeys, and shaping talent retention initiatives.

This professional will conduct and refine processes such as new hire onboarding, employee offboarding, internal mobility, and performance management. Additionally, the role includes strategic oversight of HR data, ensuring operational excellence, and identifying opportunities to enhance the overall effectiveness of HR operations.

As an HR Business Partner Specialist you will:

• Monitor the employee lifecycle and track onboarding metrics to improve the overall experience;
• Manage HR communications, including emails and meetings, ensuring timely and effective responses;
• Conduct admissions, dismissals, and internal transfer processes, providing detailed guidance and follow-up;
• Develop HR-related materials, procedures and institutional policies;
• Demonstrate strong ability to create presentations and conduct diagnostics, with confidence in presenting analyses and developing performance KPIs;
• Create and manage dashboards, headcount controls, and HR data using Excel or similar tools;
• Assist managers and employees with HR policies, performance management and career development;
• Ensure HR processes comply with best practices and current labor legislation;
• Participate in the implementation of strategic projects, leveraging Agile Methodology where applicable;
• Identify process improvement opportunities within the HRBP scope and provide actionable suggestions.

What you’ll bring:

• Relevant experience as an HRBP;
• Bachelor’s degree in Administration, Psychology, Human Resources or related fields;
• Advanced knowledge of English (both verbal and written);
• Experience with Agile Methodology;
• Strong analytical skills to develop and manage dashboards and reports;
• Proactive mindset with the ability to prioritize multiple tasks in a dynamic, fast-paced environment;
• Experience with HR systems and People Analytics tools;
• Excellent communication skills, with the ability to engage and collaborate with diverse stakeholders;
• Generalist HR experience, including comprehensive understanding of the employee lifecycle.

Kaizen Gaming Perks

• 💸 Competitive salary package and bonus scheme;
• 🕑 Hybrid way of working;
• 👩‍⚕️ Private health insurance for you and your family;
• 💰 Monthly meal allowance;
• 🏃 A buddy will support you with your onboarding;
• 📚 Unlimited access to Udemy & continuous training for all your learning and development needs;
• ⭐Clear career paths and a developmental 360° feedback framework.
• #LI-Hybrid
• #LI-C1

Let's start with the role

As a Software Engineer in Test, you will utilize your experience and technical expertise to make your mark in our software development’s life cycle. Relish the chance to create an impact in this key role where you will liaise with talented engineers and business experts. Your understanding of the testing life-cycle will see you liaise seamlessly with a broad cross-section of colleagues, product owners and stakeholders, and provide a vote of confidence regarding the quality of the product.

• Review user stories and acceptance criteria in order to develop effective test plans and both manual and automated tests cases in collaboration with the development team
• Participate actively in scrum ceremonies in order to distribute test cases according to the test pyramid
• Estimate, prioritize, plan and coordinate testing activities
• Responsible for the STLC of new features on testing suites, taking technical ownership to ensure timely and quality delivery
• Researching test tools, methodologies, and trends and upgrading existing practices and processes.

What you’ll bring

We are looking for a Software Engineer in Test who is a team player with a can-do attitude and excellent communication skills.

• BS/MS degree in Computer Science/Software Engineering or an IT related discipline
• Strong experience as a Software Development Engineer in Test
• Hands on experience in OOP languages (C# preferable)
• Strong knowledge of software QA methodologies, tools and processes
• Hands-on experience with web browser automation tools (e.g. Selenium / Playwright)
• Good understanding of all levels of the testing pyramid
• Experience in defect tracking and test management tools such as JIRA, X-Ray etc
• Familiarity with relational database engines (SQL)
• Experience working with Agile/Scrum software development methodology
• Experience working closely with product teams to understand requirements and verify/validate they are met
• Passion for continuous learning and self-development
• Fluent communication skills in English (both written & verbal)

Nice to have

• Understanding of Behavior Driven Development

Kaizen Gaming Perks

• 🕑 Hybrid way of working & remote options
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training

#LI-Hybrid

Let's start with the role

If you are a Soccer enthusiast with passion for Brazilian and other leagues and you enjoy being in the spotlight of the action by offering betting odds for this market, then this is the right opportunity for you to join our expanding Pre-Event Trading Team in Kaizen Gaming.

The position sits within the Pre Event Sports team, contributing to our delivering a high-caliber customized betting offer and a best-in-class user experience for our customers.

• Trade betting events for Soccer; Monitor and manage respective liabilities to ensure risk is mitigated;

• Compile odds and own pre-event pricing on the assigned football leagues;

• Create and monitor betting markets and assist in controlling risk so that optimum pre-event margin is achieved;

• Ad hoc creating and managing additional markets according to sophisticated customers demand;

• Monitor and analyze customer activity, reporting to the Sportsbook Integrity team;

• Consistently deliver outstanding service to our internal and external customers and ensure departmental KPIs are delivered;

• Adhere to departmental SLAs and liaise with different departments and assist them with their sportsbook related queries;

• Assist in improving and developing trading tools.

What you’ll bring

• Previous experience in an Odds compiling or Trading role;
• Sports enthusiast with a strong data and customer focused mindset and the drive to succeed in a fast paced environment;
• Good knowledge and genuine strong interest in different Soccer leagues around the world;
• Strong quantitative and analytical skills with demonstrated knowledge of core statistics within the sports;
• Sound knowledge of MS Office programs (particularly MS Excel);
• Strong communication skills in English, both written and verbal;
• Excellent attention to detail and ability to take quick and well-informed decisions accordingly;
• Self-organized, target driven and a team-player;
• Willing to work flexible time shifts in line with the business and sports calendar requirements;

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• 🤸 Multi-sport card
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training

#LI-Hybrid

#LI-JN1

Let’s start with the role

The Key Account Executive will oversee a segment of the high-net-worth customers in the Brazilian market. With a native level of Portuguese language, the ideal candidate will be looking to proactively target individual customers with the right actions at the right time in their lifecycle to drive growth and activity from these customers. The candidate will also focus on identifying and onboarding the new potential Key Accounts. This role focuses on elevating the experience of key customers while upholding a strong commitment to responsible gambling and contributing to the overall success of the business.

As a Key Account Executive, you will:

• Oversee the customer segment by closely monitoring customer performance and ensuring that rewards, both online and offline, are offered in accordance with business requirements
• Identify individual customers and take timely actions based on their lifecycle stage (e.g., new Key Accounts, churning, lapsed, returning, big winners) to stimulate growth and activity within this segment.
• Strategically plan and execute campaigns and bulk actions aimed at enhancing the activity of high-net-worth customers. Ensure campaigns are generated promptly, closely monitor results, and provide comprehensive reports.
• Continuously assess the performance of the assigned customer segment at the market level and act upon emerging trends and insights.
• Handle ad-hoc tasks and projects related to the high-value customers when needed.
• Utilize predictive modeling to identify potential new key customers and onboard them effectively.
• Acquire in-depth knowledge of customers and construct comprehensive profiles (playing behaviors, preferences, dislikes)
• Ensure compliant communications to our Key Accounts, including Health Checks, Responsible Gambling, affordability calls, and other relevant initiatives
• Collaborate closely with Compliance, Account Services, and Customer Support teams to create a positive and secure gambling environment.
• Play a vital role in driving business success by representing the voice of Key Accounts and providing valuable feedback and innovative ideas to enhance the overall customer experience.
• Working on shifts and during the weekends on a rotation system.

What you’ll bring:

• Prior work experience in a customer-facing environment, with experience in key customer service considered an advantage.
• Native-level proficiency in Portuguese. Good command of English.
• Commercial acumen, analytical and organizational skills, attention to detail;
• Excellent MS office skills, especially excel spreadsheets;
• Outstanding written and verbal communication skills;
• Passion for the online gaming industry, either as a customer or through prior work experience in the industry;
• A sense of responsibility, reliability, and a proven ability to work well within a team.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• 🚗 Commuting allowance
• 🤸 Multi-sport card
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• 👨‍👩‍👧‍👦 Family Support
• #LI-Hybrid
• #LI-CR1

Let’s start with the role

We are looking for a Content Specialist to join our team and support the delivery of clear, engaging, and customer-centric communication across Betano’s digital platforms. This role is highly operational and collaborative, sitting at the intersection of content, CRM, creative production, and stakeholder management. The ideal candidate is hands-on, detail-oriented, and comfortable managing multiple priorities in a fast-paced environment.

What you’ll bring:

• Relevant experience in content, digital marketing, or related roles.
• Degree in Communication, Marketing, Journalism, Advertising, or a related field.
• Advanced English (written and spoken), with the ability to translate and adapt content into Portuguese.
• Previous experience in betting, gaming, entertainment, or regulated digital industries is desirable.

Kaizen Gaming Perks

• 🕑We offer hybrid model of working .
• 🏃 A buddy will support you with your onboarding;
• 💸 Competitive salary package and bonus scheme;
• 📚 Unlimited access to Udemy & continuous training for all your learning and development needs;
• ⭐Clear career paths & a developmental 360° feedback framework;

#LI-Hybrid

#LI-AR1

Let's start with the role

We are looking for a professional who lives at the intersection of Finance and Technology. As a Finance Automation Specialist you won’t just be “doing the books”, you’ll be building the engines that power our financial data. Your mission is to streamline, automate, and scale our financial processes. From optimizing payment gateway reconciliations to automating tax reporting in the complex Brazilian landscape, you will be the architect of efficiency within our Finance department.

As a Finance Automation Specialist, you will:

• Create and maintain automated workflows for high-volume financial transactions using tools like Python, SQL, or RPA (Robotic Process Automation);
• Act as the primary translator between the Finance team and the Engineering/Product teams to ensure ERP integrations (e.g., SAP, Oracle, or NetSuit) are seamless;
• Build automated reconciliation models to catch discrepancies between internal betting platforms and external payment providers (Pix, Bolet, etc.);
• Develop automated reporting structures specifically tailored to Brazilian regulatory requirements (SISCOSERV, SPED, etc.);
• Identify “bottleneck” manual tasks and replace them with scalable, “set-and-forget” digital solutions.

What you will bring:

• Bachelor’s Degree in Finance, Accounting, Engineering, Computer Science, or a related field;
• Proficiency in English;
• Solid experience in Finance Operations, FinTech, or Data Analytics;
• Experience with Python (Pandas/NumPy) or RPA tools (UiPath/Blue Prism);
• Proficiency in SQL is a must;
• Solid understanding of the Brazilian payment ecosystem (PIX is your bread and butter) and local tax complexities.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• 🚗 Commuting allowance
• 🤸 Multi-sport card
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• 👨‍👩‍👧‍👦 Family Support
• #LI-Hybrid
• #LI-C1

Let's start with the role

Kaizen Gaming is a dynamic GameTech company focused on leveraging technology and data to provide unparalleled online gaming experiences. With a commitment to excellence and innovation, we continually push the boundaries to deliver top-tier services to our global customer base.

As the Business Intelligence Team Lead, you will be instrumental in driving data-driven decision-making across our BI Product & Operational Teams. By collaborating closely with various departments, you will understand their unique business needs, align strategies with organizational goals and empower teams to leverage data effectively.

As a Business Intelligence Team Lead you will

• Cultivate strong relationships with departments and stakeholders, understanding their daily operations and strategic objectives;
• Lead the BI product verticals along with its corresponding ops teams to deliver functional and user-friendly data products that enable business departments to make informed decisions;
• Develop growth plans for team members and create yearly roadmaps aligned with Kaizen's strategic objectives;
• Take ownership of team priorities, deliverables and planning on a frequent basis;
• Act as a Subject Matter Expert across multiple streams, providing a holistic view of business priorities, needs and strategic goals;
• Foster an agile working environment, ensuring adaptability to changing priorities while meeting yearly objectives;
• Challenge existing metrics and KPIs, collaborating with the team to develop new ones that drive business growth;
• Advocate for a robust data-driven culture within the organization.

What you’ll bring

• BSc & Master’s degree in a quantitative discipline (e.g., statistics, mathematics, economics);
• At least 3 years of experience in a similar leadership role, while exhibiting exceptional team management skills, with the ability to set priorities in an ever changing environment;
• Experience in the gaming industry will be considered a strong plus;
• Strategic mindset with the capacity to engage effectively with senior stakeholders;
• Advanced technical proficiency in SQL, Python, Databricks and visualization tools;
• Strong communication and presentation skills;
• Proven experience in stakeholder management and translating business needs into technical requirements;
• Familiarity with agile methodologies will be considered a plus.

At Kaizen Gaming, we value innovation, collaboration and continuous improvement. If you're passionate about leveraging data to drive business success and thrive in a fast-paced environment, we'd love to hear from you.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• #LI-Hybrid
• #LI-CI1

Somos a Kaizen Gaming

A Kaizen Gaming, o time por trás da Betano, é uma das maiores empresas de GameTech do mundo, atuando em 19 mercados. Nosso objetivo é sempre aproveitar o que há de mais avançado em tecnologia, oferecendo a melhor experiência para milhões de clientes que confiam em nós para seu entretenimento.
Somos um time diverso, com mais de 2.700 Kaizeners de mais de 40 nacionalidades, espalhados por 3 continentes.

Nosso #oneteam tem orgulho de estar entre uma das melhores empresas para trabalhar, certificada pela Great Place to Work. Aqui, não haverá um dia comum para você. Pronto para apertar o Play no seu potencial?

Sobre o Banco de Talentos PcD:

Acreditamos que times diversos impulsionam inovação, criatividade e melhores resultados. Inclusão é uma parte fundamental da nossa cultura, e estamos comprometidos em garantir igualdade de oportunidades para todos os profissionais.
Nosso Banco de Talentos PcD foi criado para conectar profissionais com deficiência a oportunidades em diferentes áreas do nosso negócio. Ao se juntar a este banco de talentos, você fará parte de uma base de dados que revisamos ativamente sempre que novas vagas são abertas. Isso garante que seu perfil seja considerado para posições que melhor correspondam às suas habilidades, experiências e aspirações de carreira.
Com essa iniciativa, estamos dando passos concretos para criar um ambiente de trabalho acessível e justo, onde todo profissional possa crescer e prosperar.

O que buscamos:

Profissionais com deficiência que tenham interesse em desenvolver suas carreiras em diferentes áreas da empresa, como:

• Administrativo
• Finanças
• Recursos Humanos
• Operações
• Tecnologia da Informação
• Vendas e Atendimento ao Cliente
• Outras áreas relacionadas ao negócio

Requisitos gerais:

• Ensino superior completo
• Interesse em trabalhar em um ambiente colaborativo e inclusivo
• Boa comunicação em português e inglês

Aviso de Proteção de Dados:

Ao se inscrever no nosso Banco de Talentos PcD, você concorda que a Kaizen Gaming pode usar suas informações para conectá-lo(a) a oportunidades de emprego. Tratamos seus dados com cuidado e responsabilidade:

• Somente nossa equipe de Talent Acquisition terá acesso às suas informações.
• Não compartilharemos seus dados com terceiros sem sua autorização, exceto se a lei exigir.
• Você pode revisar e atualizar seus dados a qualquer momento.
  Você pode revogar seu consentimento caso não queira mais fazer parte do Banco de Talentos PcD.
• Não se preocupe, usamos medidas de segurança para manter suas informações protegidas.
  
  

Estamos comprometidos em criar um ambiente de trabalho inclusivo e seguro para todos. Aqui, na Kaizen, você tem controle sobre seus dados pessoais.
Quando se trata de privacidade e proteção de informações pessoais, lembre-se de que pode entrar em contato com nossa equipe de DPO (dpo-office@kaizengaming.com) caso tenha alguma dúvida.

Let’s start with the role

The primary responsibility of the role is to facilitate the development of multiple Scrum teams as well as improve their ways of working and agile mindset. The Agile Delivery Lead facilitates agile events, removes impediments, provides coaching to team members and ensures timely and accurate delivery of the roadmap items.

• Guide one or more Scrum teams;
• Monitor the delivery flow of teams and ensure timely and accurate execution of the roadmap items, while maintaining inter-team alignment;
• Promote Scrum / Agile principles in the Scrum teams and stakeholders and drive process improvements;
• Coach Product Owners, team members and business leaders;
• Participate and share knowledge in the Chapter as well as promote best practices;
• Remove impediments and distractions to optimize teams’ performance;
• Support agile team transformation and encourage teams to adopt agile values and apply Scrum;
• Capture and report team performance metrics.

What you’ll bring

Our ideal future co-worker is a strong team player, promotes transparency and cooperation with an agile mindset and has a strong sense of ownership. We expect you to have:

• University or College Degree in Computer Science or relative field;
• Previous working experience as a Scrum Master in a technology environment;
• Understanding of technology - Language and Applications (previous experience as a developer will be considered an asset);
• Strong facilitation skills, both verbal and written communication;
• Ability to communicate clearly and concisely across technology and the business teams;
• Active participation in a culture of teamwork and quality;
• Fluent in English, both oral and written.

Let's start with the role

The CRM Gaming Specialist will play a key role in driving localized product excellence by ensuring continuous alignment between HQ product roadmaps and local market needs. 

This role will oversee planning, performance analysis, customer experience feedback, and operational execution to optimize business impact. 

The ideal candidate is detail-oriented, data-driven, and comfortable collaborating across cross-functional teams, including Product, Trading, CRM, Marketing, and Customer Experience.

As a CRM Gaming Specialist, you will:

• Own and manage homepage planning in alignment with local CRM and commercial priorities.
• Collect and synthesize customer experience (CX) feedback, turning insights into actionable product or process improvements.
• Conduct competitive monitoring to benchmark features, promotions, and CRM tactics, sharing insights with the wider team.
• Track and analyze performance data, identifying opportunities for optimization and highlighting issues early.
• Collaborate closely with HQ Product teams, following up on product requests, roadmap items, and localization needs.
• Ensure alignment with CRM & Marketing to deliver cohesive and timely campaigns and product support.
• Perform regular local product audits (PRD auditing) to ensure feature configurations, offers, and UX align with strategic goals.

What you’ll bring

• Relevant experience in CRM, Product Operations, or a similar role within a tech, e-commerce, or gaming/betting company
• Advanced knowledge of English 
• Strong analytical mindset and confidence working with performance data and KPIs
• Excellent organizational and planning skills, with proven experience in campaign/calendar management
• Ability to coordinate with teams across different time zones and functions & communicate clearly and concisely across product and business teams
• Understanding of customer journeys and lifecycle marketing principles
• Ability to define a set of requirements that pinpoint business challenges 
• Eager to work in a fast-paced product environment, constantly striving to enhance our product offering and user experience

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• 🚗 Commuting allowance
• 🤸 Multi-sport card
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• 👨‍👩‍👧‍👦 Family Support
• #LI-Hybrid
• #LI-CR1

Let's start with the role

We are looking for a strong and pragmatic Responsible Gaming Manager to lead Responsible Gaming in Brazil. This role will be responsible for driving the local RG strategy, ensuring effective governance and implementation of RG requirements, and leading the day-to-day direction of the Brazil RG team.

The role combines people leadership, regulatory implementation, operational governance, and stakeholder management. The person will act as the key local point of contact for senior stakeholders across Brazil and will ensure that Responsible Gaming is embedded in market operations, product developments, and business decisions in a structured and credible way.

This is a highly cross-functional role in a fast-changing environment. It requires someone who can bring structure, exercise sound judgement, manage complexity, and move work forward through others.

As a RG Manager, you will:

• Own and drive the Responsible Gaming strategy for Brazil, in alignment with Group direction and local market needs
• Lead, support, and develop Responsible Gaming Officers in Brazil, ensuring clarity of priorities, consistency in execution, and strong team performance
• Oversee the implementation of Responsible Gaming requirements, controls, policies, and processes in Brazil
• Identify gaps, risks, and improvement opportunities in the market’s RG setup and drive remediation actions
• Act as the main Responsible Gaming point of contact for senior local stakeholders across Brazil
• Work closely with Compliance, Commercial, Product, Operations, Marketing/CRM, HR, Data, Legal, and other relevant teams to ensure alignment on Responsible Gaming matters
• Represent Responsible Gaming in cross-functional discussions and ensure player protection considerations are embedded in local decisions and initiatives
• Follow up on regulatory changes, internal action items, and governance improvements, ensuring strong oversight and timely execution
• Support or lead key milestones related to tool rollouts, reporting improvements, and process enhancements
• Use reporting, quality findings, and operational insights to identify issues, improve controls, and strengthen local RG performance

What you will bring:

• Bachelor’s degree required; Master’s degree is a plus
• Strong relevant experience in Responsible Gaming, compliance, player protection, or closely related gaming roles
• Substantial people management or team leadership experience
• Strong online gaming industry experience
• Experience in the Brazilian market
• Exposure to the Brazilian regulatory environment
• Strong English communication skills, written and spoken
• Experience with regulatory implementation, process governance, and stakeholder management
• Proven ability to lead cross-functional projects involving regulation, operations, and multiple stakeholders
• Strong judgement, structure, ownership, and conflict management skills
• Ability to operate effectively in a complex and fast-changing environment
• Prior experience with Kaizen-owned tools and systems is a plus
• Advanced technical or data tooling knowledge is a plus
• Experience dealing directly with regulators is a plus

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• 🚗 Commuting allowance
• 🤸 Multi-sport card
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• 👨‍👩‍👧‍👦 Family Support
• #LI-Hybrid
• #LI-C1

Let's start with the role

We are looking for a Financial Analyst with a solid accounting foundation and a generalist financial background to support financial reporting, month-end close activities, and cross-functional financial analyses. This role plays an important part in ensuring the accuracy, consistency, and reliability of financial information while supporting both operational and strategic decision-making.

The Financial Analyst will contribute to the company’s financial health by combining accounting expertise with broader financial analysis, working closely with Accounting, FP&A, Tax, and other business areas.

As a Financial Analyst, you will:

• Prepare and monitor the annual budget, periodic forecasts, and long-term financial plans.
• Perform financial performance analyses (expenses, revenues, costs, margins, and profitability), identifying variances and optimization opportunities.
• Develop and maintain management reports and dashboards, including KPI analysis and financial trends, for presentation to senior management and other stakeholders.
• Support the monthly accounting close and reconciliation of financial accounts, ensuring data integrity and accuracy.
• Support internal and external audits by providing requested financial information and documentation.
• Propose and implement continuous improvements in financial processes, tools, and systems to increase efficiency and control.
• Ensure compliance with internal financial policies and external regulatory requirements.

What you will bring:

• Fluency in English;
• Bachelor’s degree in Business Administration, Economics, Accounting, Engineering, or related fields;
• Postgraduate degree or MBA in Finance, Controllership, Business Management, or related areas is a plus;
• 3 to 5 years of experience in financial analysis, Financial Planning & Analysis (FP&A), controlling, or related roles;
• Knowledge of automations.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• 🚗 Commuting allowance
• 🤸 Multi-sport card
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• 👨‍👩‍👧‍👦 Family Support 
• #LI-Hybrid
• #LI-C1

Let's start with the role

This role is an opportunity to learn how the odds evolve during a game. The Ιn-play Trading team is responsible for covering all live in-play events and plays a crucial role in shaping our customer experience.

An In-play trader manages events from a wide range of sports, including football, basketball, tennis, but also  General Sports such as volleyball, ice hockey, beach volleyball, etc. They even offer special markets in many of them, surpassing those of other operators. This position demands concentration and observation, combined with a mathematical background, in order to ensure a seamless and enjoyable experience for our users.

The role requires a flexible working schedule to cover the busy sporting calendar (weekends, evenings, etc.).

As a Junior In-Play Trader, you will:

• Monitor real-time sports events and perform live trading;
• Supervise and adjust data to provide precise and competitive live odds;
• Provide accurate and rapid resulting for any event of a variety of sports;
• Use both external providers and in-house odds to optimize/customize our offerings and performance;
• Evaluate events according to their potential demand, to offer the widest and the most competitive offer market wise;.
• Continuously monitor bet placements, assess live events risks and take appropriate measures to manage and mitigate risks;
• Ensure that customers have access to the most up-to-date and competitive odds, enhancing the overall betting experience;
• Maintain effective communication within the trading team and with external stakeholders to ensure a unified and coordinated approach.

What you will bring:

• Bachelor’s degree in a quantitative field (e.g statistics, mathematics,finance);
• Strong interest in sports with a good understanding of various sports and betting markets;
• Proven analytical and mathematical skills;
• Betting/sportsbook's playing experience/activity;
• A keen eye for detail;
• Be able to make quick, well-informed decisions and work within tight deadlines;
• Excellent communication and teamwork skills;
• Multitasking abilities and PC literacy;
• Fluency in English;
• Willingness to work flexible hours in line with the business and sports calendar requirements.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• 💰 Monthly meal allowance 
• 🚗 Commuting allowance
• 🤸 Multi-sport card
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• 👨‍👩‍👧‍👦 Family Support
• #LI-Hybrid
• #LI-CR1

Let’s start with the role

The Responsible Gaming Officer will champion player protection and responsible gaming initiatives, developing compliance strategies that safeguard customers while meeting market-specific regulatory requirements.. As the company expands its presence into regulated markets, this role ensures that RG practices meet evolving requirements, support business continuity, and are tailored to each market’s specific needs. The RG Officer collaborates closely with various departments to ensure RG standards are upheld across the organization.

• Manage RG Policies and Data Reporting
• Collaborate with the Regulatory Compliance Officer to develop and localize RG policies and processes to meet industry and regulatory standards across assigned markets.
• Maintain comprehensive documentation of RG policies, regulatory submissions, and compliance activities, ensuring transparency for assigned markets.
• Define and track KPIs and metrics to measure the effectiveness of compliance reporting and RG monitoring initiatives.
• Prepare and present regular reports on RG compliance and governance metrics, providing insights and recommendations tailored to each market's specific needs.
• Ensure Regulatory Compliance and Manage Risks
• Monitor regulatory developments in RG to keep assigned markets in compliance with current and anticipated regulations.
• Conduct regular risk assessments for assigned markets and implement measures to address RG-related risks.
• Respond to regulatory requests, including audits and compliance inquiries, for each assigned market to maintain high standards of regulatory interaction.
• Support International Expansion and New Market Requirements
• Act as the RG lead on expansion projects in assigned markets, ensuring RG standards are effectively integrated into market entry strategies with the aim of achieving RG compliance by design.
• Conduct gap analysιs to identify specific compliance needs for new or re-regulated markets.
• Maintain and manage localized RG Product Requirements Document and update Terms & Conditions (T&Cs) as needed for compliance in each assigned market.
• Implement and Oversee Behavioral Monitoring Tools
• Ensure tools meet localized business needs for player risk identification in each market.
• Develop expertise in using these tools for assigned markets to provide effective oversight and insights into player behavior.
• Oversee the knowledge transfer process to the Operations Back Office (BKO) team, who will take over daily operations, with an emphasis on localized requirements.
• Emphasize data-driven insights by interpreting data for policy improvement and identifying behavioral trends.
• Align with Cross-functional Teams on RG Needs
• Keep stakeholders informed of regulatory changes, RG processes, and the business impacts of new requirements.
• Collaborate closely with teams like Commercial, Marketing, Technology, Compliance, Technical Compliance and Product to integrate RG practices across departments, tailoring approaches to market-specific needs.
• Clearly communicate RG and regulatory requirements to both internal and external stakeholders.
• Training Responsibility
• Develop and deliver training programs for employees on RG standards and monitoring tools.
• Ensure teams understand RG policies and practices, reinforcing compliance and awareness throughout the organization.
• Continuous Improvement
• Stay informed about the latest research, trends, and innovations in responsible gaming.
• Recommend and implement best practices to continuously improve the organization’s RG framework and meet evolving standards.

What you will bring:

• Bachelor’s degree in Law, Business Administration, Social Sciences, or a related field.
• Proven experience in governance, compliance, or responsible gaming, ideally within the gaming, financial, or regulatory sectors.
• Strong understanding of RG frameworks, industry standards, and regulatory requirements.
• Proven experience in cross-functional stakeholder management, especially in regulated industries.
• Excellent analytical, communication, and organizational skills.
• Cultural sensitivity and experience in localizing policies across diverse markets.
• Excellent command of English and Portuguese languages.

Nice to have:

• Experience with data analytics and monitoring tools.
• Familiarity with business continuity planning, especially in high-growth or expansion-focused environments.
• Professional certifications in compliance, governance, or risk management (e.g., CCEP, CRMP) are an advantage.

Kaizen Gaming Perks

• 🕑 Hybrid way of working
• 🏃 A buddy will support you with your onboarding
• 💸 Competitive pay and bonus scheme
• 👩‍⚕️ Private health insurance for you and your family
• ⭐Developmental 360° feedback framework
• 📚 Unlimited access to Udemy & continuous training
• #LI-Hybrid
• #LI-DT1

Let’s start with the role

In this role, you will work closely with stakeholders across Operations, BPO partners, Product, and Support Leadership to create, review, and continuously improve:

• Internal and external communications (Beedoo)
• Help Center articles and knowledge base content
• Zendesk macros used by BPO agents during live customer interactions

The Content Specialist will play a key role in driving efficiency, quality, and customer experience through clear, standardized, and scalable content.

• Content Governance & Quality: Ensure all Help Center content, macros, and internal communications are accurate, consistent, and aligned with business and compliance standards.
• Operational Enablement: Partner with BPOs and internal support teams to create, maintain and optimize macros and knowledge content that improve agent efficiency and customer experience.
• Process Improvement Support (Kaizen): Identify gaps in documentation and communication flows, contributing to continuous improvement initiatives across support and operations.
• Review and update Zendesk macros to ensure clarity, accuracy, and alignment with current policies and processes.
• Edit and publish Help Center articles based on new product updates, operational changes, or feedback from support teams.
• Draft and review internal communications on internal platforms to support change management initiatives for support agents.
• Collaborate with Operations, BPO leaders, and Process Improvement stakeholders to understand gaps and improvement opportunities.
• Analyze recurring tickets, escalations, and customer feedback to identify content and process improvement needs.
• Track content performance and adoption to ensure materials are being used effectively by frontline teams.

What you will bring

• Experience: 2+ years of experience in Content, Knowledge Management, Process Improvement, Customer Support Enablement, or related roles
• Academic Background: Bachelor’s degree in Communications, Journalism, Business, Marketing, or a related field (or equivalent experience)
• Language Skills: Fluent English (written and spoken) – mandatory and non-negotiable
• Proven experience creating and managing structured content such as knowledge bases, SOPs, macros, or internal communications
• Strong attention to detail and a high standard for content quality
• Ability to collaborate effectively with multiple stakeholders across Operations, Product, and Support teams
• Experience working in fast-paced, process-driven environments
• Strong organizational and prioritization skills
• Experience working with BPOs or outsourced support models
• Experience with Zendesk, Help Center platforms, or CMS tools