Johnson Law Group is a fast-growing, client-focused legal practice built on collaboration, precision, and professionalism. We're seeking a reliable and organized Mail Clerk to join our Houston team. This is a great opportunity for someone starting out in their career, whether you’re a recent college graduate or looking for your first full-time role in a professional setting.

We’re open to training the right individual who brings a strong work ethic, positive attitude, and professional demeanor. This is a fully in-person position based in the Upper Kirby area of Houston.

What You’ll Do

• Open, sort, scan, and route all incoming mail and documentation
• Process outgoing mail via FedEx, USPS (certified), and other methods
• Create and manage both electronic and physical file folders
• Download and maintain electronic medical records in our CRM
• Support large mailing projects, including mail merges, document coding, and Acrobat forms
• Maintain accurate records and assist with purging and archiving physical files
• Provide general administrative support and assist with ad hoc projects as needed
• Coordinate with internal teams on document logistics and process improvements

What You’ll Need (Must-Haves)

• Professional appearance and dependable attendance
• Strong organizational skills and attention to detail
• Excellent written and verbal communication
• Ability to multitask, follow procedures, and work independently
• Comfort working in a fast-paced, team-oriented environment
• Proficiency with Microsoft Office Suite, especially Excel and Word

Nice to Have (Preferred but Not Required)

• Experience with Acrobat form setup
• Familiarity with Docrio or similar document management systems
• Prior experience in a law firm or high-volume office setting

Benefits

• Medical, dental, and vision insurance
• 401(k) with generous company match
• Growth opportunities within a supportive and fast-paced team

About Johnson Law Group

Johnson Law Group is a nationally recognized personal injury firm committed to delivering exceptional service and securing justice for individuals who have been wrongfully injured. With offices across the U.S. and the U.K., we continue to expand our reach while maintaining a client-first approach built on compassion, urgency, and results.

As our Personal Injury team grows, we’re bringing intake onsite to ensure 24/7 coverage and an elevated experience for our clients especially during our highest-volume hours.

Position Overview

We are seeking an experienced client-focused Intake Specialist to join our Houston office and support our Personal Injury department. This role is critical to our client experience and conversion success. You will be the first point of contact for individuals seeking legal help, handling calls with urgency, professionalism, and empathy, while assessing case viability and converting qualified leads into signed clients.

This role requires someone with strong customer service experience in a high-volume call environment, who can build rapport quickly, manage sensitive conversations, and thrive in a fast-paced setting. A sales-oriented mindset is preferred but not required.

Key Responsibilities

• Serve as the first point of contact for potential clients calling in.
• Conduct thorough screening of personal injury inquiries to assess case criteria and firm fit.
• Communicate with empathy, professionalism, and urgency, representing the firm’s values at all times.
• Convert qualified leads into signed clients through effective questioning, rapport-building, and clear explanation of next steps.
• Maintain high conversion rates in alignment with departmental goals.
• Accurately input and update client information into the firm’s case management system.
• Coordinate with the daytime intake, legal assistants, and paralegals to ensure seamless case handoff.
• Manage high call volume and prioritize tasks in real time.
• Follow all intake protocols, scripts, compliance standards, and escalation procedures.
• Uphold client confidentiality and maintain professionalism during sensitive conversations.

Qualifications

• Strong customer service experience in a high call-volume environment (required).
• Proven high conversion rates in a similar intake or call center role.
• Strong communication skills with the ability to de-escalate, empathize, and build quick rapport.
• Ability to work independently.
• High attention to detail and strong data-entry accuracy.
• Ability to handle fast-paced, high-volume environments.
• Bilingual (English/Spanish) is a plus.
• Reliable, consistent attendance is essential.

Shift & Schedule

• Full-time, onsite in our Houston office 
• Schedule: Fixed schedule of 12:00 p.m.–9:00 p.m., starting after 4 weeks of training. 

  You will work five consecutive days each week and receive one weekend day off.

Why Join Johnson Law Group?

• Opportunity to be part of a high-performing, mission-driven team focused on helping injured clients.
• Stable, growing firm with nationwide and international presence.
• Supportive leadership and strong emphasis on training, quality, and service.
• Competitive compensation and benefits package.

Help shape the future of a leading national mass tort firm. For 25 years, we've built a powerful reputation fighting for justice for the injured. Now, our visionary leadership is spearheading a national expansion into new legal areas. This is your chance to join a financially robust firm with decades of success, offering the entrepreneurial spirit and growth opportunities of a startup environment. Whether you’re a recent graduate eager to launch your legal career or an experienced professional looking to expand your expertise, this is a fantastic opportunity to grow within a well-respected firm.

Headquartered in Houston, Texas, Johnson Law Group strives to maintain a supportive workplace with dedicated staff who work to compassionately resolve our clients’ claims. 

Johnson Law Group offers competitive salaries and benefits packages, and an exciting and collaborative environment to learn and grow your career. 

About the Role

Johnson Law Group is seeking a Legal Assistant to support our mass tort division in our Houston office (Upper Kirby).

We’re looking for detail-oriented, proactive team players who excel in fast-paced, dynamic environments. Strong communication and writing skills are essential, as well as the ability to stay organized and adaptable.

This role involves supporting individuals during challenging situations, requiring empathy, patience and understanding.

What You’ll Do

• Case Management & Legal Support – Assist with pre-trial case management for ensuring all deadlines and procedures are met.
• Discovery & Document Preparation – Draft complaints, motions, and discovery documents (including Plaintiff Profile forms), and e-file documents in both state and federal courts.
• Medical Record Review – Analyze medical records to assess claims and identify key case details.
• Client Communication – Maintain ongoing client contact, providing updates and guidance throughout their case.
• Research & Filing – Conduct legal research and file cases in federal and state jurisdictions across Texas and beyond.
• Data Management – Accurately document case progress, audit cases to ensure they remain on track, and maintain detailed records in our case management system.

Qualifications

• Bachelor’s Degree
• Proficiency in Microsoft Office Suite
• Experience in Mass Tort or Personal Injury is a plus

What We Offer

• Professional Development - Comprehensive training program to encourage professional development.
• Compensation / Benefits - Competitive compensation structure and benefits package. Pay is based on experience and education (paralegal certificate).
• Meaningful and Impactful Work - Help clients navigate complex legal challenges and make a significant impact nationwide.

Work Hours

This is a full-time in-office position, with hours generally expected from Monday to Friday, 9:00 AM to 5:00 PM. 

Benefits

• 401 (k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

About Johnson Law Group:
Johnson Law Group is a nationally recognized law firm headquartered in Houston, Texas, with a strong commitment to innovation, integrity, and delivering exceptional legal services. With over 25 years of experience and a proven track record of securing more than $1 billion in verdicts and settlements for our clients, we are dedicated to leading the fight for a fairer future.

As we continue to grow, we are seeking a skilled and driven Mass Tort Attorney with 2–4 years of relevant experience to join our dynamic legal team. This is an exciting opportunity to make a meaningful impact while advancing your career with a fast-paced plaintiffs’ law firm.

About the Role:
As a Mass Tort Attorney, you will be responsible for managing all aspects of a complex mass tort docket while working collaboratively with internal teams and external partners. This role requires strong legal acumen, excellent case management skills, and the ability to thrive in a high-volume, fast-moving environment.

Key Responsibilities:

• Manage all phases of a mass tort docket, from intake through resolution
• Track and meet critical litigation deadlines
• Supervise and mentor paralegals and legal assistants supporting your docket
• Follow and improve upon existing case management processes and procedures
• Maintain regular contact with clients to provide case updates and resolve issues
• Analyze medical records and relevant case documents
• Review all pleadings, motions, and filings before submission to the court or opposing counsel
• Collaborate with other law firms and stakeholders involved in litigation
• Identify trends within your docket and recommend process improvements
• Partner with cross-functional teams to enhance case outcomes and efficiency

Qualifications:

• Juris Doctor (JD) from an accredited law school
• Active membership in the Texas State Bar
• 2–4 years of experience practicing law, preferably with a focus on mass torts
• Strong organizational skills and attention to detail
• Demonstrated ability to manage a high-volume caseload effectively
• Excellent communication and client service skills
• Experience working in a collaborative team environment

Why Join Johnson Law Group?

• Meaningful Work: Advocate for injured clients and help secure justice
• Career Growth: Opportunities for advancement in a supportive team setting
• Collaborative Culture: Work alongside passionate professionals
• Comprehensive Training: Ongoing professional development
• Competitive Compensation: Attractive salary and benefits package

Work Hours:
This is a full-time, in-office position. Standard hours are Monday through Friday, 9:00 AM to 6:00 PM, with an expectation of a 50-hour workweek.

Note: Johnson Law Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.