At JetBrains, we create tools that help developers shape the future of software. Behind every product and line of code is a team that keeps the business grounded, connected, and growing. As we continue to expand our presence in China, we’re looking for a Head of Operations to lead operational and administrative aspects of our local office with clarity, trust, and purpose.

Our ideal candidate is a reliable, driven leader who takes ownership, builds strong relationships, and represents JetBrains with integrity and sound judgment. You’ll be the local face of the company, helping us operate compliantly and sustainably while supporting a healthy, productive office environment.

Responsibilities

• Compliance and governance: Carry out customary and legally required duties related to the maintenance and governance of the local entity in China. Ensure compliance with local laws and regulatory standards, including labor, corporate, and tax. Establish and maintain local policies and controls in line with global company policies.
• Representing the company: Act as JetBrains’ local representative within the assigned areas, conduct negotiations with vendors, sign contracts and official documents within sub-delegated authority, and ensure the local office operates in line with company policies and legal requirements.
• Strategy and alignment: Ensure the local operations run smoothly, provide feedback and strategic advice to the CAO, and align local execution with shareholder interests and corporate goals.
• External relationships: Build and maintain relationships with relevant authorities and service providers to support compliant, effective local operations and professional representation of JetBrains.
• Local operations leadership: Implement company strategies locally, oversee office administration and local services, and ensure operations run efficiently and consistently with global standards.
• Financial and business oversight: Oversee the financial performance of local operations in collaboration with the CFO and CAO. Ensure accounting, statutory reporting, audits (if applicable), banking processes, and vendor management are properly organized and controlled.
• Communication and transparency: Keep internal partners informed about key developments, risks, and decisions. Promote transparency and trust across the organization.
• People leadership (local teams): Guide and support the local office management and operations team, and other local support functions if applicable. Set goals and ensure strong execution against shared expectations.
• Safety and well-being: Maintain a safe, inclusive, and compliant workplace. Oversee local requirements related to health and safety and office standards.
• Events and community: Organize and support local office events that strengthen team engagement and office culture, aligned with company goals.
• Issue resolution and risk management: Address challenges quickly, assess risks, propose solutions, and lead remediation in coordination with global teams.
• Culture and values: Support and promote JetBrains’ culture and values locally, fostering collaboration and a high-trust environment.
  
  

Requirements

• Experience: Proven senior management experience in country or office leadership, general operations leadership, or similar role. Experience in the IT or software industry is a strong plus.
• Stakeholder management: Strong ability to build trust and work effectively with global leadership, finance, legal, and cross-functional partners.
• Compliance mindset: Solid understanding of how to operate a business in China, with strong attention to governance, risk, and compliance.
• Leadership style: High integrity, discretion, and reliability. Comfortable with ownership, ambiguity, and hands-on problem solving.
• Languages: Full professional proficiency in English and Mandarin Chinese, both written and spoken.
• Organizational skills: Strong prioritization and execution skills, and the ability to handle multiple workstreams and make sound decisions under pressure.
  
  

Why join us?

This is a rare opportunity to shape JetBrains’ presence in China at an important stage. You’ll work closely with global leadership while maintaining the autonomy to drive results locally. We’re looking for someone who can take real ownership of the office, lead with clarity, navigate complexity responsibly, and build a sustainable environment where our teams can do their best work.

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About JetBrains 

At JetBrains, code is our passion. Ever since we started, back in 2000, we have been striving to make the strongest, most effective developer tools on earth. Over 15.9 million developers already use our products, and 88 Fortune Global Top 100 companies are JetBrains customers.

About the role

We are looking for a Customer Success Engineer to join our growing team. In this role, you will work to maintain close relationships with our existing customers in China and help grow the business in the region.

As part of our team, you will:

• Work closely with JetBrains account executives and support engineers to ensure a smooth pre-sales process and post-sales product adoption.
• Manage existing large accounts, proactively preserve and develop them, and keep customers up to date on product developments.
• Hold regular discovery calls with existing customers to identify and resolve issues early, understand how they use the product, relay important feedback to the product team, and help optimize their workflows by suggesting new features or improvements.
• Handle customer escalations and help manage expectations with both the internal product team and the customer.
• Provide technical guidance and assistance to existing customers.
• Develop key sales, demo, and technical documentation for customers and adapt existing demos for specific use cases.
• Visit customer offices and meet onsite at conferences and other events when necessary.

We’ll be happy to have you on our team if you:

• Have strong pre-sales experience with the ability to demo and pitch a product’s key value.
• Have technical competence combined with a business-oriented approach and a focus on customer needs.
• Are proficient in software development tools, ideally with hands-on experience in programming, QA, system administration, release automation, or a related field.
• Possess problem-solving and analytical skills across technical, product, and business areas, with the ability to grasp customer needs and suggest suitable solutions.
• Have at least five years of customer-facing experience in sales engineering, solutions engineering, customer success engineering, or a similar customer-facing field.
• Possess strong interpersonal communication skills, both verbal and written – you will need to speak and write English fluently, as it is the preferred language of communication with our customers and partners, as well as within the team.
• Have ​experience in driving discussions with both technical and non-technical audiences.
• Are comfortable giving both in-person and remote presentations, holding Q&A sessions, discussing product roadmaps, and delivering product demos.
• Can work efficiently and successfully without direct supervision in a distributed team.
• Have a proven track record of building and developing B2B relationships.
• Speak Chinese at a native level. 
• Are willing and able to travel internationally up to 20% of the time.

Why join us?

This is a rare opportunity to shape JetBrains’ presence in China at an important stage. You’ll work closely with global leadership while maintaining the autonomy to drive results locally. We’re looking for someone who can take real ownership of the office, lead with clarity, navigate complexity responsibly, and build a sustainable environment where our teams can do their best work.

#LI-EG1

Would you like to get hands-on experience with the latest technologies and gain insight into industry-changing software development tools? Are you keen to diversify your skill set and expand your professional network? Join our team and become a JetBrains Campus Ambassador in China!

At JetBrains, code is our passion. Ever since we started back in 2000, we have strived to make the strongest, most effective developer tools on earth. By automating routine checks and corrections, our tools speed up production, freeing developers to grow, discover, and create.

We are looking for a passionate leader to help us raise awareness about JetBrains tools and Kotlin in China's universities and colleges.

If you are pursuing an undergraduate or graduate university degree and are familiar with JetBrains software development tools, such as IntelliJ IDEA, PyCharm, CLion, and others, this might be an exciting opportunity for you. In this role, you’ll be able to share your experience of JetBrains products with your peers and help us spread the word that JetBrains provides tools to students for free.

As part of our team, you will:

• As a student expert, you will host student meetups, workshops, and Q&A sessions, delivering talks on cool technologies that showcase JetBrains tools.
• Coordinate JetBrains’ participation in student conferences, campus competitions, hackathons, and similar events.
• Set up a student club, mentor peers, and build a community of passionate students.
• Collaborate with fellow JetBrains Campus Ambassadors worldwide.

We expect that you:

• Are currently enrolled in Computer Science or a related technical field, with a background in software development.
• Are familiar with and have a passion for JetBrains tools and are eager to share that passion with others.
• Have excellent communication and public speaking skills.
• Experience planning events or leading a team would be a plus.

With this position, you will gain:

• Access to a network of product and technology experts from JetBrains who can mentor you and share their expertise.
• Practical experience in activity organization, coordination and communication with students
• Gain a first-mover advantage in your career path and expand your communication network in the global technology ecosystem
• Use all JetBrains tools and technologies for free to help you and your peers move forward

This is a part-time position based at the China Universities campus.

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The mission

At JetBrains, code is our passion. For over two decades, we’ve built tools that help developers create the software shaping the world. With over 15 million users and 88 of the Fortune Global 100 companies in our portfolio, our footprint is massive.

We are now looking for a Senior Marketing Manager (B2B) to lead the next phase of our enterprise growth in Greater China. This isn't a traditional brand role – it’s a revenue-focused leadership position. Your goal is to move beyond lead generation and architect a high-precision account-based marketing (ABM) engine that drives meaningful revenue within strategic managed accounts

Your core responsibilities

• Localize and execute the ABM strategy: Translate our global 1:1 and 1:few ABM frameworks into programs tailored to the diverse Chinese enterprise landscape. 
• Build the ABM infrastructure: Identify and manage local B2B agencies and curate a MarTech stack that functions effectively within the constraints of the Chinese digital ecosystem.
• Lead a regional team: Manage, mentor, and empower a lean team of 2–3 regional marketers, transforming them into a high-performance unit focused on account penetration and sales alignment.
• Own revenue impact: Define and track marketing-influenced revenue and MROI, providing the global team with deep-dive insights into what makes the Chinese B2B buyer tick.
• Pilot and scale: Design and run local campaign pilots, documenting successful approaches so they can be scaled across other global markets.
• Act as a strategic liaison: Serve as the face of marketing to our local sales leadership and as the voice of Greater China to our Global B2B Lead, representing JetBrains as a senior spokesperson at industry events and executive briefings.

What you bring to the table

• B2B expertise: You have at least eight years of marketing experience, with an emphasis on enterprise B2B. 
• Proven ABM track record: You can demonstrate previous success running 1:1 and 1:few programs that expanded contract values or resulted in high-value renewals.
• Fluency in the Chinese tech market: You understand the local developer ecosystem, the role of WeChat in B2B, and how to navigate the specific procurement and decision-making cycles of Chinese enterprises.
• A data-driven mindset: You are comfortable and have solid experience working with CRM and attribution tools. 
• Leadership and presence: You can command a room – whether it’s a strategy session with the Global Lead or a keynote at a developer conference.
• Languages: You possess native Mandarin and professional business English language skills.

Preferred qualifications

• Experience in the software development life cycle (SDLC) or developer tooling space.
• A background in scaling marketing operations from manual processes to automated and system-driven execution.
• Experience working in a global, decentralized organization that requires balancing local autonomy with global brand standards.

What it’s like to work at JetBrains

• Autonomy: We trust you to be the expert in your market.
• Global impact: Your successful pilots in China will influence how we do marketing in Berlin, San Francisco, and beyond.
• Growth and benefits: You will enjoy 25 days of paid vacation, supplementary medical insurance, and a generous budget for professional development (including global travel to tech conferences).
• Culture: JetBrains fosters a flexible, collaborative environment where results matter more than hierarchy.

Ready to redefine B2B marketing for the world’s best developers? Let’s talk!

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