ABOUT JACKPOT
At Jackpot, our mission is to create the most trusted online lottery and gaming destination. From the very beginning, we've focused on delivering a seamless, user-friendly experience that allows players globally to enjoy their favorite games in a secure, exciting, and engaging environment.

Internally, we’ve fostered a culture built on our core values – Decisiveness, Grit, and Lifelong Learning. These principles shape our work environment and guide our efforts as we collaborate, innovate, and support one another in scaling our platform to leave a lasting impact on the gaming industry.

THE ROLE
At Jackpot, our Operations team is vital to our success. We’re seeking a dedicated and passionate Part-Time Lead Operations Associate to support our lottery ticket operations. Reporting to the Operations Manager, this position is based on-site in Brooklyn, NY. If you’re eager to grow your career in operations, excited about contributing to a start-up, and looking to play a key role in the growth of a new business, this is the perfect opportunity for you!

Schedule:  Hours are flexible and based on business needs.

WHAT YOU'LL DO

• Open or close the location following company procedures (including security protocols).
• Serve as the acting supervisor when management is not present.
• Accurately and efficiently process customer orders to ensure a smooth and organized experience.
• Follow opening and closing procedures for assigned work area.
• Maintain all location equipment, ensuring it remains in good working condition.
• Troubleshoot basic technical issues.
• Promptly escalate any issues, concerns, or feedback to the on-duty supervisor.
• Adhere to established operating procedures to maintain quality and consistency.
• If applicable, support the retail store, including processing transactions, overseeing inventory, maintaining organization, and keeping the store clean.
• Assist with special projects as required.

WHAT WE’RE LOOKING FOR

• A minimum of a High School degree or equivalent. 
• Must be 18 years older.
• Previous experience in a key holder or supervisory role preferred.
• The willingness to work flexible hours as needed, which may include extended shifts in the day or night and/or occasional weekends or holidays.
• A passion for learning new processes and technologies.
• Experience in fast-paced environments.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving setting.

WHAT’S IN IT FOR YOU?

• Hourly Pay Rate: $21
• 401(k)
• Sick Time
• Dedication to Lifelong Learning through our Monthly Speaker Series
• Monthly cultural and social events
• A values-driven team culture built through intentional hiring, fostering collaboration and alignment.

Jackpot is an Equal Opportunity Employer committed to providing a safe and inclusive workplace free from discrimination and harassment. We foster a diverse environment where all employees can thrive, feel valued, and contribute to making a positive impact together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law.

#LI-Onsite

ABOUT THE ROLE:

Our Operations team is critical to our success and we are looking for a committed, diligent, and passionate part-time Operations Supervisor to help support our in-store lottery ticket operations. Reporting to our Operations Manager, you will be based on-site in Little Rock, AR. This may be the perfect opportunity if you’re interested in operations management, growing your career at a start-up and playing a key role in the growth of a business!

Schedule: Fridays 2pm-10:30pm, Saturdays 9am-5:30pm, and Sundays 4pm-10pm 

WHAT YOU'LL DO:

• Lead and ensure successful day-to-day lottery processing operations while proactively making recommendations for operational improvements, and providing general technical support
• Support escalations in the absence of the Assistant Operations Manager including facility issues, product outages, and staffing gaps
• Support back-end operations and general quality control by maintaining ticket equipment, ensuring the integrity and streamlining of processes, and monitoring execution of processes by team members
• Prepare SOS (Start of Shift) & EOS (End of Shift) reports on a daily, weekly, and monthly basis; report shift performance metrics and escalate issues to the Assistant Operations Manager
• Oversee retail operations, including, sales, inventory, cash mgmt, EOS draw reconciliation
• Assist with other various ad-hoc duties and projects as needed
• Scan, handle and move lottery products efficiently and safely through the fulfillment process (may include some repetitive motion)

YOU IDEALLY HAVE:

• 1-3 years of supervisory/lead experience
• Prior experience in retail, warehouse, or restaurant operations
• Medium-level technological know-how with the ability to troubleshoot and solve basic technical issues with equipment, operate basic systems and platforms, etc.
• The ability to lift up to 40 pounds as needed

ABOUT YOU:

• You have grit, tenacity, and what people describe to be a “get it done” mentality. You don’t believe any task is too big or too small for you
• You are known for your ability to pivot on the fly with changing priorities and remain calm under pressure
• You don’t mind if there isn't an existing playbook for you to follow; you are resourceful and self-reliant
• Your team members describe you as available, helpful, and a problem solver. You feel proud when you’re able to help others succeed in their roles
• You have a high attention to detail and are organized in how you work and get things done
• You fully own and are committed to your work. You don’t believe in cutting corners and it shows in the quality of your work

One of Jackpot’s core values is Lifelong Learning. We don’t believe we are ever finished products and strongly believe in growing and developing to improve ourselves. If what you’ve read so far sounds exciting but your experience doesn’t quite match what we’re looking for, we strongly encourage you to apply anyway! We are committed to building a diverse, inclusive team where everyone can feel proud to contribute to.

WHAT WE CAN OFFER YOU:

• $20-$24 hourly pay rate
• 401k
• Sick Time
• Dedication to Lifelong Learning through our Monthly Speaker Series
• Monthly cultural and social events
• A culture of trust and accountability

#LI-Onsite

ABOUT JACKPOT
At Jackpot., our mission is to create the most trusted online lottery and gaming destination. From the very beginning, we've focused on delivering a seamless, user-friendly experience that allows players globally to enjoy their favorite games in a secure, exciting, and engaging environment.

Internally, we’ve fostered a culture built on our core values – Decisiveness, Grit, and Lifelong Learning. These principles shape our work environment and guide our efforts as we collaborate, innovate, and support one another in scaling our platform to leave a lasting impact on the gaming industry.

THE ROLE
At Jackpot, our Operations team is vital to our success. We’re seeking a dedicated and passionate Part-Time Operations Associate to support our lottery ticket operations. Reporting to the Operations Manager, this position is based on-site in Brooklyn, NY. If you’re eager to grow your career in operations, excited about contributing to a start-up, and looking to play a key role in the growth of a new business, this is the perfect opportunity for you!

Schedule: Hours are flexible and based on business needs.

WHAT YOU'LL DO

• Accurately and efficiently process customer orders to ensure a smooth and organized experience.
• Follow opening and closing procedures for assigned work area.
• Maintain all location equipment, ensuring it remains in good working condition.
• Troubleshoot basic technical issues.
• Promptly escalate any issues, concerns, or feedback to the on-duty supervisor.
• Adhere to established operating procedures to maintain quality and consistency.
• If applicable, support the retail store, including processing transactions, overseeing inventory, maintaining organization, and keeping the store clean.
• Assist with special projects as required.

WHAT WE’RE LOOKING FOR

• A minimum of a High School degree or equivalent.
• Must be 18 years or older.
• The willingness to work flexible hours as needed, which may include extended shifts in the day or night and/or occasional weekends or holidays.
• A passion for learning new processes and technologies.
• Experience in fast-paced environments.
• Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently.
• Physical ability to stand and walk frequently and occasionally lift up to 25 lbs, ensuring smooth operations in a fast-moving setting.

WHAT’S IN IT FOR YOU?

• Hourly Pay Rate: $19
• 401(k)
• Sick Time
• Dedication to Lifelong Learning through our Monthly Speaker Series
• Monthly cultural and social events
• A values-driven team culture built through intentional hiring, fostering collaboration and alignment.

Jackpot is an Equal Opportunity Employer committed to providing a safe and inclusive workplace free from discrimination and harassment. We foster a diverse environment where all employees can thrive, feel valued, and contribute to making a positive impact together. We do not discriminate based on age, race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, veteran status, disability, or any other status protected by law.

#LI-Onsite