A DSS Systems Administrator is responsible for providing Desktop Support Services to our Government client. Duties consist of managing the allocation, workflow, and resolution of all Service Now service request tickets submitted by customers and pertaining to ClassNet and OpenNet workstations & laptops, operating system support, applications and software, monitors, network printers, digital senders, and other peripheral devices within the organization.

Duties and Responsibilities:

• Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages.
• Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting.
• Analyze, evaluate, and test software and hardware in response to issues identified by customer.
• Support in the planning, installation, security, and breakdown in support of standing up new facilities and standing down retired facilities.
• Mitigate identified security issues.
• Research and troubleshoot identified issues. Document ticket. Ensure all appropriate steps are taken to investigate and troubleshoot the issue. Escalate fully documented ticket if issue cannot be resolved.
• Prepare and maintain activity and progress reports regarding support activities.
• Act to coordinate activities across support agencies to deliver support service to customers. Manage and track escalations to ensure timely resolution of customer issues.
• Contribute to identifying improvements in the support of hardware, software, or infrastructure related services.
• Work to meet program service level agreements (SLA's) to resolve customer issues.
• Provide one-on-one and small group training in the use of applications (COTS & GOTS) and devices to new users and IT Mart visitors.
• Install, configure, and troubleshoot microcomputer hardware and software systems, to include servers.
• Install, configure, and troubleshoot peripheral devices such as card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices.
• Conduct diagnostic troubleshooting and repair for microcomputer devices.
• Install hardware and software applications on a myriad of computer devices.

Required Experience:

• Strong customer service and communication skills (both written and verbal)
• Excellent interpersonal skills, especially ability to listen and understand what is being described.
• Working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets.
• Experience providing Tiers 1 and 2 technical support with hardware and software.
• Excellent attention to detail.
• Strong working knowledge of computer terms.
• Customer service operations experience.
• 5 years of related experience.

Education and Clearance:

• Associate's degree or equivalent experience
• Must be US Citizen and clearable; Secret clearance (or higher) a plus.
• One or more industry standard certifications- A+, Security+, Network+; etc.

IT Project Manager (Microsoft Fabric & Data Platform Implementation)

Role Overview

We are seeking an experienced IT Project Manager to lead the implementation of enterprise data solutions, with direct hands-on experience delivering Microsoft Fabric implementations. This role will drive end-to-end delivery across data warehousing, data fabric, and analytics initiatives, ensuring alignment between business objectives and technical execution.

Key Responsibilities

• Lead delivery of Microsoft Fabric-based data platform implementations
• Manage project plans, timelines, risks, and dependencies using Microsoft Project
• Oversee and manage JIRA backlog, including ticket creation, prioritization, and sprint tracking
• Facilitate Agile ceremonies (standups, sprint planning, retrospectives) in a Scrum Master capacity
• Coordinate cross-functional teams including data engineers, architects, analysts, and business stakeholders
• Drive implementation of data warehouse / data fabric architectures, including pipelines and analytics layers
• Ensure delivery of data layers (bronze / silver / gold) and downstream reporting solutions
• Track and communicate project status, risks, and milestones to leadership
• Ensure alignment between business requirements and technical delivery
• Support data governance, validation, and quality controls

Required Qualifications

• 7–10+ years of experience as an IT Project Manager in data/analytics environments
• Proven experience leading Microsoft Fabric implementations (required)
• Strong background in Microsoft data ecosystem (Azure, Fabric, Power BI)
• Experience managing Agile delivery and serving in a Scrum Master capacity
• Proficiency with JIRA and Microsoft Project
• Strong understanding of data architecture concepts (ETL/ELT, pipelines, data layers, lakehouse)
• Experience delivering data warehouse and analytics platforms
• Strong communication and stakeholder management skills

Preferred Qualifications

• Experience with enterprise-scale data modernization initiatives
• Background in data analytics, reporting, or BI (Power BI)
• Experience working in regulated or large enterprise environments

Work Environment

• Hybrid: 3 days onsite per week - Dulles, VA
• Collaborative, delivery-focused environment

What Success Looks Like

• Successful delivery of a Microsoft Fabric data platform
• Strong alignment between business needs and data solutions
• Effective sprint execution and backlog management
• High-quality, scalable data and analytics outputs

Position Overview
Client is seeking a Business Analyst consultant to support technical staff in gathering, analyzing, and documenting functional and system requirements for new development initiatives and enhancements to existing applications used by Client and Pennsylvania Parole Board (PPB) stakeholders.

This role requires strong experience working in a Waterfall and Agile environment with the ability to lead requirements activities independently while also supporting project tracking efforts in an Agile framework where applicable. The selected candidate will work closely with business and technical teams to define business needs, create detailed requirements documentation, support testing efforts, and help improve business processes and system functionality.

Key Responsibilities

• Collect, analyze, and document business rules, workflows, legislation, and operational processes
• Lead business requirements gathering sessions with both business and technical stakeholders for complex system development efforts
• Analyze legislation, policies, procedures, RFPs, and other business documentation to determine required system or process changes
• Work with business users to develop and implement improved business processes that align with agency policies and IT system capabilities
• Develop and enhance business and functional requirements for new and existing systems
• Prepare and review detailed functional specifications for development and enhancement projects
• Create use cases and other requirements documentation to support development efforts
• Execute requirements and analysis responsibilities independently with minimal oversight
• Support system testing and validation activities
• Assist with preparation of system change requests and help prioritize planned changes
• Contribute to the development of training materials
• Troubleshoot system, data, and business process issues
• Partner with development and database teams to identify data migration and integration opportunities and document associated business rules
• Prepare mockups and visual aids to support requirements gathering
• Develop process flows documenting current state and future state business processes
• Perform basic SQL queries as needed to support analysis
• Perform related duties as assigned

Required Experience & Expertise

• 7+ years of experience with SDLC, including Waterfall and/or Agile methodologies
• 7+ years of experience writing use cases and requirements documentation
• 7+ years of experience developing business requirements
• 7+ years of experience developing functional requirements
• 7+ years of experience with business process reengineering
• Ability to work independently with minimal supervision
• Strong facilitation, documentation, analytical, and communication skills

Highly Desired

• 3+ years of experience in business change management
• 3+ years of experience with Team Foundation Server (TFS)

Project Manager (PM) Role Overview

The Project Manager (PM) directs, administers, manages, and facilitates an enhancement, business process re-engineering, or developmental project. They are ultimately responsible to the agency and project sponsor, ensuring successful completion on schedule, within budget, and meeting business, technical, and quality requirements.

Key Responsibilities

• Coordinate communications of multiple Project Managers to align schedules.
• Direct, administer, and manage high-priority, enterprise-wide IT projects of strategic importance.
• Oversee project activities with delivery cycles of 8 to 12 months.
• Coordinate project efforts across multiple agencies.
• Conduct reviews and provide status reports with recommendations to senior leadership.
• Make key decisions within designated authority per the Project Charter to mitigate risks.
• Mentor less experienced project management staff to improve their expertise.
• Manage project life-cycle phases, including plan design, development, testing, and implementation.
• Develop project plans defining major tasks and milestones based on scope, budget, and resources.
• Coordinate project schedules across agencies.
• Secure approval and sign-off on Project Management Plans from stakeholders.
• Manage project scope and facilitate agreement on necessary changes.
• Direct work planning, scheduling, and peer reviews with project teams.
• Identify and mitigate project risks, tracking them to closure.
• Establish project standards and procedures, ensuring compliance.
• Ensure that project tasks align with strategic goals and service commitments.
• Balance workload with project team capacity.

Qualifications & Experience

• Proven expertise in enterprise-level project management.
• Strong leadership in cross-functional project coordination and multi-agency collaboration.
• Experience in strategic IT implementations and business process re-engineering.
• Proficient in risk mitigation, budgeting, and stakeholder engagement.
• Excellent communication skills, with the ability to mentor, negotiate, and lead complex initiatives.