About the Role

We are seeking a Senior Commercial Program Manager to drive operational excellence across the Commercial organization. This role will focus on building scalable processes, improving cross-functional workflows, and ensuring consistent operating rhythms that enable the business to execute effectively against revenue goals.

The ideal candidate combines strong analytical thinking with pragmatic execution skills. They are highly organized, comfortable working across multiple stakeholders, and skilled at translating business priorities into structured processes, clear metrics, and efficient workflows to increase speed, predictability, and efficiency.

This individual will work closely with commercial leadership to run our operating cadences, eliminate friction across cross-functional workflows, and build the infrastructure that lets the business scale. 

Key Responsibilities

Process Design & Workflow Optimization

• Evaluate existing commercial workflows and identify opportunities to streamline processes and reduce friction in partnership with the Commercial team
• Design and implement scalable processes that improve efficiency
• Standardize documentation, handoffs, and communication channels to improve cross-functional alignment
• Reduce manual work and improve repeatability of core commercial processes

Metrics, Reporting & Insights

• Partner with Analytics  to define and maintain key commercial metrics
• Analyze performance trends to identify opportunities for improvement
• Ensure leadership has clear visibility into pipeline health, performance against goals, and operational risks
• Translate data into actionable insights that support decision-making

Cross-Functional Program Leadership

• Drive alignment across Commercial and Operations teams
• Support execution of key commercial initiatives and strategic priorities
• Ensure dependencies are clearly identified and managed
• Help teams stay organized and focused on delivering outcomes

Continuous Improvement

• Identify structural issues that slow execution or create ambiguity
• Proactively propose solutions that improve clarity, accountability, and speed
• Build frameworks that scale with company growth
• Serve as a thought partner to commercial leadership on operational improvements

Commercial Operating Rhythm

• Support the execution of cadences across the Commercial organization, including leadership meetings, quarterly planning, and goal tracking
• Ensure agendas, priorities, and action items are clearly defined and followed through
• Identify opportunities to improve meeting effectiveness and decision-making clarity
• Help leadership maintain focus on highest-impact initiatives

Qualifications

Required

• 6–10 years of experience in program management, business operations, strategy & operations, or commercial operations
• Demonstrated experience improving business processes and operational workflows
• Strong organizational skills and attention to detail
• Experience working with leadership teams to drive execution against strategic priorities
• Strong analytical skills and comfort working with metrics and dashboards
• Excellent communication skills, including ability to synthesize complex topics clearly
• Ability to influence without authority across multiple stakeholders
• Experience supporting structured operating cadences

Preferred

• Experience supporting Sales, Marketing, or Customer Success organizations
• Familiarity with CRM and analytics tools (e.g., Salesforce, HubSpot, Looker)
• Experience working in high-growth or scaling organizations

About the Role

Iterative Health is looking for a Sr Manager, Analytics to be the primary analytics partner to our operations and go-to-market teams. You will own how we define, measure, and improve performance across the business, turning raw data into clear insights that drive smarter decisions and faster execution.

This is a hands-on, high-impact role for someone who loves digging into data, building scalable reporting, and influencing strategy. You’ll work closely with Operations, Sales, and our Finance team to ensure leaders have the metrics and insights they need to grow efficiently.

Responsibilities

Own our metrics

• Define and standardize KPIs across sales, marketing, professional services and product
• Establish trusted definitions and a single source of truth for performance data
• Ensure teams are aligned on what “good” looks like and how it’s measured

Deliver insights that drive decisions

• Conduct deep-dive and ad hoc analyses to identify trends, bottlenecks, and growth opportunities
• Translate business questions into structured analyses and actionable recommendations
• Support planning, prioritization, and leadership reviews with clear data storytelling

Build scalable reporting

• Design and maintain dashboards and automated reporting in SQL and BI tools
• Replace manual spreadsheets with reliable, self-serve analytics
• Make data accessible and easy to use for non-technical stakeholders

Forecast and model performance

• Develop forecasts and models for sales performance, capacity planning, and operational targets
• Run scenario analyses to evaluate trade-offs and risks
  
  

Partner on data infrastructure

• Work closely with the Business Intelligence team on reporting architecture and analytics tooling
• Collaborate with Finance, who owns the Enterprise Data Warehouse, to ensure clean and reliable upstream data
• Improve data quality, documentation, and governance practices

Raise the bar on analytics

• Mentor teammates on best practices and enable self-serve reporting
• Champion a metrics-driven culture across the organization

What we’re looking for

Required Qualifications

• 6–9+ years in data analytics, business intelligence, or similar roles in a fast-paced or high-growth environment
• Advanced SQL and comfort working directly with large, messy datasets
• Strong experience with BI tools (Power BI, Looker, Tableau, etc.)
• Proven track record building dashboards, defining KPIs, and automating reporting
• Experience translating ambiguous business problems into structured analyses
• Excellent communication skills - able to influence leaders and explain insights simply
• Highly self-directed and comfortable owning problems end-to-end
  
  

Preferred Qualifications

• Experience with Salesforce or sales/revenue analytics
• Python or R for advanced analysis
• Experience working with modern data warehouses (Snowflake, BigQuery, Redshift)