About The Role

IP Fabric’s People Operations Specialist plays a key role in ensuring our day-to-day people operations run smoothly across our international team. In this position, you will support core HR processes, including payroll, employee lifecycle administration, and HR systems, while collaborating closely with Finance and other internal teams.

You will be part of a small, supportive team environment where you can learn and grow.

This is a part-time role, with a commitment of 6 hours per day.

What You’ll Do 

• Own and manage the CZ payroll cycle and support UK and US payroll processes, acting as the primary point of contact for external payroll providers.
• Coordinate end-to-end onboarding and offboarding processes, ensuring all documentation and compliance requirements are met.
• Oversee contract management, including preparation and coordination of signatures.
• Manage HRIS (HiBob), including reporting, system configuration, and data integrity.
• Administer employee benefits and HR-related platforms (e.g., benefits portals, OHS systems).
• Support a variety of HR administrative and organizational initiatives, including preparing presentations, creating Confluence content, and contributing to cross-functional projects.
• Collaborate closely with the Finance team.

What You'll Need

• At least 2–3 years of experience in HR administration, payroll, or a similar role.
• Solid understanding of Czech payroll processes, the Czech Labour Code, and employment administration.
• Willingness to support and gradually take over full ownership of UK and US payroll processes.
• Experience with HRIS systems (HiBob or similar) and good overall system literacy.
• Ability to handle sensitive information with discretion and professionalism.
• Strong attention to detail, with the ability to effectively prioritize tasks.
• Good communication skills and a service-oriented mindset when working with employees and managers.
• Proactive and reliable, with a strong willingness to learn and grow in HR.
• Comfortable working in an international environment; native-level Czech/Slovak and English proficiency required.

Benefits & Perks

• 25 days of holidays + 5 flexi-days.
• Pluxee Flexi Card (up to 16 000 CZK per year - valid only for Czech employees)
• Hybrid or remote role in Czech Republic, with occasional travel to Prague office. 
• Anniversary rewards.
• Collaboration with diverse, international teams.  
• A pet-friendly office in the center of beautiful Prague.
• Complementary and yummy snacks, coffee, brew, and refreshments in the office.
• Regular team and company events.

About The Role

The US market represents the highest-growth region in the world and hosts some of our largest global customers.

As a BDR in our Boston office, you will play a critical role in driving the growth of IP Fabric’s offering in the US market. You will be responsible for executing outbound sales campaigns through LinkedIn, email, and phone to generate leads and set up product demonstrations for the sales team. Additionally, you will handle inbound inquiries generated by IP Fabric’s go-to-market efforts, promptly responding to prospects' inquiries while ensuring they are key decision-makers ready to engage with IP Fabric’s platform. Your ability to effectively communicate, leverage Salesforce, and learn quickly will be essential in accelerating IP Fabric's growth.

This position does not require extensive technical knowledge, but having it would be a plus. If not, we will provide training. We are seeking a candidate who is passionate about problem-solving, possesses excellent communication skills, thrives in a team-oriented environment, and has had at least one job experience as an SDR/BDR, preferably selling software. 

What You’ll Do

Reporting to the Business Development Manager, your responsibilities will include: 

• Generating new business opportunities via outbound prospecting and inbound lead generation to targeted accounts in specific regions 
• Efficiently responding to and qualifying inbound marketing leads 
• Researching target accounts and identifying key stakeholders within a defined territory 
• Conducting high-level conversations and building relationships with Senior IT Executives within prospect accounts 
• Meeting or exceeding quota to ensure pipeline objectives are achieved 
• Serving as the first point of contact for inbound sales calls, live chats, and emails 
• Learn and utilize IP Fabric’s sales tools: Salesforce, Outreach, Slack, and Cognism 
• Providing valuable market insights based on your conversations with prospects 

What You'll Need

• Intrinsically driven to be successful, love to win – you’ll take initiative to figure it out, do your absolute best work. 
• Clear, succinct communicator – using your customer’s language, you’ll help them clearly understand the value IP Fabric delivers. 
• Innately curious – you’ll know your buyer, their business, and what IP Fabric means to their success. 
• Collaborative and win as a team – you’ll compete, but above that, you’ll collaborate, you’ll share what is working, you’ll help the team win, and you’ll take on projects outside of creating deals. 
• A consultative seller whose approach is based on relationship building and driving customers to product fit. 
• Skilled presentation and communication skills . 
• Practiced in objection handling. 
• A fast learner and adapter who operates with a "fail fast, learn fast" mindset. 

Benefits & Perks

You'll get to work with some of the biggest logos out there, fast-tracking your growth and development in your sales career.  

We also have proven sales processes in place to help set you up for success, along with a compensation plan that encourages and rewards hitting/exceeding quota.

In addition to:

About The Role

The US market represents the highest-growth region in the world and hosts some of our largest global customers.

As a BDR in our Boston office, you will play a critical role in driving the growth of IP Fabric’s offering in the US market. You will be responsible for executing outbound sales campaigns through LinkedIn, email, and phone to generate leads and set up product demonstrations for the sales team. Additionally, you will handle inbound inquiries generated by IP Fabric’s go-to-market efforts, promptly responding to prospects' inquiries while ensuring they are key decision-makers ready to engage with IP Fabric’s platform. Your ability to effectively communicate, leverage Salesforce, and learn quickly will be essential in accelerating IP Fabric's growth.

This position does not require extensive technical knowledge, but having it would be a plus. If not, we will provide training. We are seeking a candidate who is passionate about problem-solving, possesses excellent communication skills, thrives in a team-oriented environment, and has had at least one job experience as an SDR/BDR, preferably selling software. 

What You’ll Do

Reporting to the Business Development Manager, your responsibilities will include: 

• Generating new business opportunities via outbound prospecting and inbound lead generation to targeted accounts in specific regions 
• Efficiently responding to and qualifying inbound marketing leads 
• Researching target accounts and identifying key stakeholders within a defined territory 
• Conducting high-level conversations and building relationships with Senior IT Executives within prospect accounts 
• Meeting or exceeding quota to ensure pipeline objectives are achieved 
• Serving as the first point of contact for inbound sales calls, live chats, and emails 
• Learn and utilize IP Fabric’s sales tools: Salesforce, Outreach, Slack, and Cognism 
• Providing valuable market insights based on your conversations with prospects 

What You'll Need

• Intrinsically driven to be successful, love to win – you’ll take initiative to figure it out, do your absolute best work. 
• Clear, succinct communicator – using your customer’s language, you’ll help them clearly understand the value IP Fabric delivers. 
• Innately curious – you’ll know your buyer, their business, and what IP Fabric means to their success. 
• Collaborative and win as a team – you’ll compete, but above that, you’ll collaborate, you’ll share what is working, you’ll help the team win, and you’ll take on projects outside of creating deals. 
• A consultative seller whose approach is based on relationship building and driving customers to product fit. 
• Skilled presentation and communication skills . 
• Practiced in objection handling. 
• A fast learner and adapter who operates with a "fail fast, learn fast" mindset. 

Benefits & Perks

You'll get to work with some of the biggest logos out there, fast-tracking your growth and development in your sales career.  

We also have proven sales processes in place to help set you up for success, along with a compensation plan that encourages and rewards hitting/exceeding quota.

In addition to:

• 25 days of paid time off.
• ClassPass Wellness Program.
• Flexible Spending Accounts (FSA) for healthcare and dependent care expenses.
• Anniversary Rewards.
• Competitive Commission Structure.
• Health, Dental, and Vision Insurance.
• Employer-matched 401(k) plan.

Über IP Fabric 

Werde Teil der treibenden Kraft für Netzwerkautomatisierung! 

Bei IP Fabric ermöglichen wir es unseren Kunden, die Wahrheit über ihre Netzwerke zu erkennen. Entwickelt von Netzwerkprofis und Branchenexperten, verändern unsere innovativen Lösungen die Art und Weise, wie Unternehmen ihre Netzwerke verwalten. Als Unternehmen nach der Series-B-Finanzierung wachsen wir schnell in Europa, den USA und darüber hinaus.  

Über die Rolle 

• Dies ist keine typische „Demo-Jockey“-Position. Es geht darum, potenziellen Kunden zu zeigen, was möglich ist, wenn sie Klarheit, Kontrolle und Vertrauen in ihre Netzwerke haben. 
• Als Senior Solutions Architect bei IP Fabric arbeitest Du mit einigen der komplexesten und anspruchsvollsten Enterprise-Umgebungen in der DACH-Region. Du begleitest unsere Prospects dabei zu verstehen, was moderne Network Assurance wirklich bedeutet, und verbindest tiefes technisches Verständnis mit konkreten geschäftlichen Ergebnissen und Zielorientierung im Vertrieb. 
• Du arbeitest eng mit Sales, Produktmanagement und Engineering zusammen und arbeitest im Vertriebsprozess klar unseren Mehrwert duch KI/Automatisierung, Integrationen und das Zusammenspiel im Ökosystem heraus. Du bringst technische Expertise und souveränes Auftreten auf Managementebene in jede Unterhaltung ein, übersetzt Komplexität in klare Handlungsempfehlungen und hilfst Kunden, schneller bessere Entscheidungen zu treffen. 
• Diese Rolle ist sowohl technisch als auch strategisch. Sie eignet sich ideal für jemanden, der in wirkungsvollen Gesprächen mit IT-Führungskräften von Unternehmen aufblüht und gleichzeitig bereit ist, praktisch Lösungen zu entwickeln, zu testen und zu validieren. 

Deine Aufgaben 

• Durchführung technischer Discovery-Workshops zur Identifikation von Herausforderungen und Ableitung messbarer Ergebnisse  
• Übersetzung von Network-Assurance-Potenzialen in klare Business-Impact-Aussagen (Risikoreduktion, Compliance, Effizienzsteigerung)  
• Konzeption und Umsetzung von Proof-of-Concepts (PoC) zur Demonstration des Mehrwerts von IP Fabric in hybriden und Cloud-Netzwerken  
• Präsentation von Integrationen mit wichtigen Partnern wie ServiceNow, NetBox, Nautobot, Splunk usw.
• Zusammenarbeit mit Produkt- und Engineering-Teams zur strukturierten Weitergabe von Feedback aus dem Feld und zur Mitgestaltung der Product Roadmap  
• Enge Abstimmung mit Account Executives zur Definition technischer Strategien, Planung von PoCs und erfolgreichen Evaluierungen  
• Befähigung interner Teams und Partner durch starke Narrative: wie funktioniert IP Fabric und warum ist es für die Transformation von Unternehmen entscheidend 
• Repräsentation von IP Fabric als echter Partner und „trusted advisdor“ bei Kundenworkshops, Konferenzen und Branchenveranstaltungen  

Dein Profil 

• 6+ Jahre Erfahrung im Enterprise-Networking: Du hast große, globale Netzwerkumgebungen entworfen, betrieben oder automatisiert (Rechenzentren, SDN, Campus, SD-WAN)  
• Fundierte Multi-Domain-Erfahrung in On-Premises-, Hybrid- und Cloud-Netzwerken (AWS, Azure, GCP)  
• Tiefgehendes Verständnis von Architekturprinzipien (z. B. Modularität, Trade-offs, Einfachheit vs. Overengineering, Ausrichtung an Business-Zielen) sowie L2/L3-Protokollen und Konzepten (BGP, OSPF, VRF, ACLs, VLANs)  
• Erfahrung mit relevanten Ökosystemen wie ServiceNow CMDB, NetBox, Nautobot, Ansible, Terraform oder ähnlichen Technologien  
• Nachgewiesene Fähigkeit, technische Komplexität in klare, ergebnisorientierte Gespräche mit Fach- und Führungskräften zu übersetzen  
• Kommunikationsstärke: Du bist souverän sowohl am Whiteboard als auch in Präsentationen vor Führungskräften  
• Erfahrung in der Strukturierung von Discovery-Ergebnissen, Definition von Erfolgskriterien und Erstellung von Value-Narrativen nach PoCs  
• Leidenschaft dafür, Unternehmen bei der Modernisierung, Validierung und Automatisierung ihrer Netzwerke zu unterstützen  
• Deutschkenntnisse auf Muttersprachniveau, verhandlungssicheres Englisch in Wort und Schrift 

Von Vorteil 

• Zertifizierungen wie CCNP/CCDE, DevNet Professional oder vergleichbare Qualifikationen  
• Erfahrung mit Network-Assurance-, Observability- oder Orchestrierungsplattformen (z. B. IP Fabric, Cisco NSO, GitHub Actions)  
• Kenntnisse in Sicherheits-, Compliance- oder Change-Management-Frameworks (NIST, CIS, PCI, HIPAA etc.)  
• Praktische Erfahrung in Automatisierung: Python, REST APIs, Git-Workflows, Jinja, Nornir, YAML/JSON sowie CI/CD  

Benefits & Vorteile 

• 25 Urlaubstage + 5 Flexi-Days 
• Arbeit komplett remote möglich  
• Boni zum Firmenjubiläum  
• Zusammenarbeit mit internationalen Teams  
• Regelmäßige Team- und Firmenevents  

Werde Teil unserer einzigartigen Unternehmenskultur in einem gründergeführten Startup, in der Du aktiv unser Wachstum mitgestaltest und die Möglichkeit hast, echten Mehrwert auf für unsere weltweit führenden Kunden zu stiften. Bei IP Fabric erwartet Dich ein flexibles Arbeitsumfeld mit Fokus auf Work-Life-Balance und Entwicklungsmöglichkeiten. 

About The Role  

As a Post Sales Solution Architect at IP Fabric, you will work closely with our Customer Success Managers to understand customer requirements and provide technical expertise, in order to engage with clients post-sales to understand their requirements and business objectives and facilitate resolution of complex issues where/when appropriate. 

Responsibilities

Customer Engagement & Solution Delivery:

• Guide customers through their journey with IP Fabric, ensuring successful adoption and ongoing value realization.
• Understand the limitations of traditional network management approaches and the opportunities in leveraging network data to transform enterprises.
• Refine and validate use cases and outcomes created by the Pre-Sales team and establish post-sales acceptance criteria.
• Conduct training sessions and provide ongoing client support to maximize the effectiveness of implemented solutions.
• Identify and nurture customer champions to drive long-term engagement.
• Develop and draft clear and concise Statements of Work (SOWs) that outline project scope, deliverables, timelines, and resource requirements.
• Manage project progress, identify risks, and implement mitigation strategies to ensure successful project outcomes.
• Occasionally travel for company meetings, industry events, and customer visits (once to three times a quarter).

Cross-Functional Coordination  

• Collaborate with product management, product marketing, and engineering to provide field-facing feedback that influences the product roadmap.
• Work closely with IP Fabric’s support and sales teams to maximize customer satisfaction and engagement.

Technical Expertise  

• Deploy and provide basic support for the IP Fabric platform in customer environments, including understanding deployment methods, platform limitations, and administrative access requirements.
• Assist sales and technology partners in integrating IP Fabric into broader solutions.
• Scope, design, and oversee the implementation of targeted solutions, extensions, or integrations that enhance the core product offering.

Requirements

• 2+ years of experience in post-sales engagements or professional services for enterprise B2B hardware or software solutions, ideally in the networking space (Network Observability, Network Monitoring, Network Security, Network Automation, etc.).
• A customer-first perspective with a consultative approach to solution delivery.
• A background in network engineering or architecture, with a strong understanding of networking technologies and protocols.
• Experience in professional services functions, including project scoping, SOW creation, and solution implementation.
• Familiarity with server virtualization technologies.
• Basic understanding of programming languages and APIs.
• Strong project management skills with the ability to manage multiple customer engagements simultaneously.

Ways To Stand Out From The Crowd:  

• Strong understanding of NetDevOps workflows including automation, infrastructure-as-code, python, git, Ansible, and similar tools. 
• Ability to code in Python, sufficient to develop custom prototype solutions for customers. 
• Proven wins as a technical post-sales engineer/architect. 

Benefits & Perks

• 25 days of paid time off.
• Anniversary rewards.
• Competitive commission structure.
• Full remote setting.

About The Role

What You'll Do

• Lead the engineering platform roadmap, ensuring the product remains secure, performant, and sustainable as it evolves.
• Drive initiatives related to stack modernization, component lifecycle management, and architectural improvements.
• Own Product Operability, improving how the product is installed, upgraded, monitored, and troubleshooted in real customer environments — including air-gapped and restricted deployments.
• Ensure engineering investments translate into clear product outcomes such as faster deployments, lower operational overhead, and improved supportability.
• Translate technical platform initiatives into structured roadmaps, clear priorities, and measurable outcomes.
• Work closely with Engineering, Support, Security, and Solution Architecture teams to identify operational friction and systematically remove it.
• Provide strong execution leadership across complex initiatives that span multiple engineering teams.
• Bring clarity and structure to technical trade-offs, balancing innovation with long-term maintainability.

What You'll Need

• 3+ years of Product Management experience, with strong exposure to platform or infrastructure products.
• Is comfortable operating in highly technical environments with senior engineering stakeholders.
• Has experience managing engineering roadmap initiatives, including modernization, platform evolution, or large technical programs.
• Can translate complex technical topics into clear priorities and decisions.
• Is highly autonomous and capable of driving complex projects end-to-end.
• Demonstrates strong analytical thinking, structured problem solving, and reliable delivery.
• Communicates complex technical issues clearly to both technical and non-technical stakeholders.
• Collaborates effectively across teams and removes obstacles that slow down engineering progress.
• Continuously learns and adapts to new technologies and challenges.

Benefits & Perks

• 25 days of holidays
• Full remote role possible.
• Anniversary rewards.
• Collaboration with diverse, international teams.
• Regular team and company events.

About The Role

This isn’t a “demo jockey” role. It’s about helping prospects see what’s possible when they have clarity, control, and confidence in their networks. 

As a Senior Solutions Architect at IP Fabric, you’ll work with some of the most complex enterprise environments in the world. You’ll guide prospects through what modern network assurance really means, connecting deep technical understanding to tangible business outcomes. 

You’ll partner closely with sales, product, and engineering to shape how we show value through AI/automation, integrations, and ecosystem storytelling. You’ll bring technical credibility and executive presence to every conversation, translating complexity into direction and helping customers make smarter decisions, faster. 

This role is both technical and strategic. It’s ideal for someone who thrives in high-impact conversations with enterprise IT leaders and can also roll up their sleeves to build, test, and validate solutions hands-on. 

What You’ll Do 

• Lead technical discovery sessions that uncover enterprise challenges and align them to measurable outcomes.
• Translate network assurance opportunities into clear business impact statements (risk reduction, compliance readiness, operational efficiency).
• Design and deliver proof-of-concept (PoC) engagements that demonstrate IP Fabric’s value across hybrid and cloud networks.
• Demonstrate integrations with key ecosystem partners: ServiceNow, NetBox, Nautobot, Splunk, and others.
• Collaborate with Product and Engineering to channel structured field feedback and influence roadmap direction.
• Partner with Account Executives to define technical strategy, scope PoCs, and drive evaluations to success.
• Enable internal teams and partners with strong narratives, not just how IP Fabric works, but why it matters to enterprise transformation.
• Represent IP Fabric as a trusted advisor at customer workshops, conferences, and industry events. 

What You'll Need

• 6+ Years Enterprise networking expertise — you’ve designed, supported, or automated large-scale global environments (data center, SDN, campus, and SD-WAN).
• Strong multi-domain experience across on-prem, hybrid, and cloud networking (AWS, Azure, GCP).
• Deep knowledge of architectural principles (ie modular design, tradeoffs, simplicity vs overengineering, business goal alignment) and L2/L3 protocols and concepts (BGP, OSPF, VRF, ACLs, VLANs) 
• Experience with one or more key ecosystems: ServiceNow CMDB, NetBox, Nautobot, Ansible, Terraform, or similar stacks.
• Proven ability to translate technical complexity into clear, outcome-driven conversations with business and technical leaders.
• Confident communicator, equally effective in a whiteboard session or an executive presentation.
• Experience building structured discovery findings, success criteria, and post-PoC value narratives.
• A genuine passion for helping enterprises modernize how they operate, validate, and automate their networks. 

Bonus points if you have 

• Certifications such as CCNP/CCDE, DevNet Professional, or equivalent experience.
• Background with network assurance, observability, or orchestration platforms (e.g., IP Fabric, Cisco NSO, GitHub Actions).
• Familiarity with security, compliance, or change validation frameworks (NIST, CIS, PCI, HIPAA, etc.).
• Hands-on automation skills: Python, REST APIs, Git workflows, Jinja, Nornir, YAML/JSON, and CI/CD familiarity. 

Benefits & Perks

• 25 days of paid time off.
• ClassPass Wellness Program.
• Flexible Spending Accounts (FSA) for healthcare and dependent care expenses.
• Anniversary Rewards.
• Competitive Commission Structure.
• Health, Dental and Vision Insurance.
• Employer-matched 401(k) plan.

About The Role

We are looking for a Senior Fullstack Engineer to join our Product Engineering Feature Team.

You will work on customer-facing features that transform network discovery data into meaningful product capabilities. This is a backend-leaning fullstack role combining system design, product collaboration, and hands-on development.

This role is ideal for an engineer who enjoys ownership, solving complex problems, and influencing how systems are built, not just implementing tickets.

What You’ll Do 

• Design, build, and maintain fullstack features using modern technologies
• Contribute to and lead system design discussions
• Own features end-to-end from concept to delivery
• Collaborate closely with Product to define and refine solutions
• Improve system reliability, scalability, and maintainability
• Drive best practices in testing, TDD, and AI-assisted development
• Mentor other engineers and contribute to team growth
• Identify and address technical debt and architectural gaps

What You'll Need

• Strong experience with Node.js, TypeScript, and modern backend development
• Solid frontend experience (React or similar)
• Experience with system design and building scalable applications
• Experience working on complex systems or data-heavy products
• Strong communication skills in English
• Comfortable working in ambiguous environments and shaping solutions
• Proven ownership of features or projects end-to-end

• Experience with:
  • RabbitMQ, Redis, PostgreSQL
  • Real-time systems (e.g. http://Socket.io )
  • Monorepos (Nx), CI/CD pipelines
• Experience driving testing practices (TDD)
• Exposure to AI-assisted development workflows (Codex, Claude, Cursor)
• Networking or Network Engineering knowledge

• Frontend: React
• Backend: Node.js, TypeScript, Express.js
• Messaging: RabbitMQ
• Data: PostgreSQL, Redis
• Tooling: GitLab CI, Nx monorepo, esbuild

Benefits & Perks

• 25 days of holidays + 5 flexi-days.
• Pluxee Flexi Card (up to 16 000 CZK per year).
• Full remote or hybrid role depending on your choice.
• Anniversary rewards.
• Collaboration with diverse, international teams.  
• A pet-friendly office at IP Pavlova.   
• Complementary and yummy snacks, coffee, brew and refreshments.  
• Regular team and company events.

About The Role  

As a Post Sales Solution Architect at IP Fabric, you will work closely with our Customer Success Managers to understand customer requirements and provide technical expertise, in order to engage with clients post-sales to understand their requirements and business objectives and facilitate resolution of complex issues where/when appropriate. 

What You'll Do

Customer Engagement & Solution Delivery:

• Guide customers through their journey with IP Fabric, ensuring successful adoption and ongoing value realization.
• Understand the limitations of traditional network management approaches and the opportunities in leveraging network data to transform enterprises.
• Refine and validate use cases and outcomes created by the Pre-Sales team and establish post-sales acceptance criteria.
• Conduct training sessions and provide ongoing client support to maximize the effectiveness of implemented solutions.
• Identify and nurture customer champions to drive long-term engagement.
• Develop and draft clear and concise Statements of Work (SOWs) that outline project scope, deliverables, timelines, and resource requirements.
• Manage project progress, identify risks, and implement mitigation strategies to ensure successful project outcomes.
• Occasionally travel for company meetings, industry events, and customer visits (once to three times a quarter).

Cross-Functional Coordination  

• Collaborate with product management, product marketing, and engineering to provide field-facing feedback that influences the product roadmap.
• Work closely with IP Fabric’s support and sales teams to maximize customer satisfaction and engagement.

Technical Expertise  

• Deploy and provide basic support for the IP Fabric platform in customer environments, including understanding deployment methods, platform limitations, and administrative access requirements.
• Assist sales and technology partners in integrating IP Fabric into broader solutions.
• Scope, design, and oversee the implementation of targeted solutions, extensions, or integrations that enhance the core product offering.

What You'll Need

• 2+ years of experience in post-sales engagements or professional services for enterprise B2B hardware or software solutions, ideally in the networking space (Network Observability, Network Monitoring, Network Security, Network Automation, etc.).
• A customer-first perspective with a consultative approach to solution delivery.
• A background in network engineering or architecture, with a strong understanding of networking technologies and protocols.
• Experience in professional services functions, including project scoping, SOW creation, and solution implementation.
• Familiarity with server virtualization technologies.
• Basic understanding of programming languages and APIs.
• Strong project management skills with the ability to manage multiple customer engagements simultaneously.

Ways To Stand Out From The Crowd:  

• Strong understanding of NetDevOps workflows including automation, infrastructure-as-code, python, git, Ansible, and similar tools. 
• Ability to code in Python, sufficient to develop custom prototype solutions for customers. 
• Proven wins as a technical post-sales engineer/architect. 

Benefits & Perks  

• 25 days of paid time off.
• ClassPass Wellness Program.
• Flexible Spending Accounts (FSA) for healthcare and dependent care expenses.
• Anniversary Rewards.
• Competitive Commission Structure.
• Health, Dental and Vision Insurance.
• Employer-matched 401(k) plan.

About The Role

What You'll Need 

• Strong backend engineering experience with TypeScript / Node.js
• Experience working with PostgreSQL and Redis
• Proven experience refactoring and maintaining existing production systems
• Experience with on‑prem and cloud deployments
• Ability to work independently and identify what needs to be done
• Strong written and verbal communication skills in English
• Valid VISA to work in Czechia / EU

Bonus Points If You Have

• Experience in platform or enablement teams
• Exposure to Docker and Kubernetes
• CI/CD pipeline and deployment experience
• Interest in developer experience and internal tooling

Our Tech Stack  

• Node.js, TypeScript, Express.js, RabbitMQ, PostgreSQL, Redis, Socket.io
• GitLab CI, Monorepo with Nx, esbuild.

Benefits & Perks 

• 25 days of holidays + 5 flexi-days.
• Pluxee Flexi Card (up to 16 000 CZK per year)
• Full remote or hybrid role depending on your choice.
• Anniversary rewards.
• Collaboration with diverse, international teams.  
• A pet-friendly office at IP Pavlova.   
• Complementary and yummy snacks, coffee, brew and refreshments.  
• Regular team and company events.

About The Role

IP Fabric’s Customer Success Manager helps large, complex enterprises realize the full impact of Network Assurance. You’ll drive adoption, quantify value, and build long-term strategic relationships across Tier 1 and Tier 2 accounts. The role sits at the intersection of technical project leadership, commercial outcomes, and cross-functional coordination. You will lead, with support of Post-Sales Solution Architects, the customer onboarding process and ensure technical adoption of our core use cases. You will also lead success planning, business value proof points, stakeholder alignment, renewals, and expansion for your enterprise customer base. 

What You'll Do

• Own customer success plans for all Tier 1–2 accounts in partnership with a Post-Sales Solution Architect; lead onboarding while the Architect provides consulting and technical guidance.
• Run technical programs: coordinate SMEs and executive stakeholders on both sides, handle escalations, and map use cases that deliver meaningful outcomes.
• Drive adoption and maturity: identify gaps, design action plans, and track progress against measurable milestones.
• Quantify and communicate value: capture metrics such as avoided security risk, faster incident resolution, and accelerated project delivery; build internal consensus with customer champions.
• Lead commercial motions: manage renewals, support procurement cycles, and uncover ARR expansion opportunities (upsell/cross-sell).
• Forecast with rigor: maintain internal documentation and reporting on renewal risk, expansion pipeline, and customer health.
• Monitor performance: track usage, adoption KPIs, and leading indicators of churn; address risks before they escalate.
• Build relationships: develop deep, multi-threaded relationships with key accounts and executive sponsors.
• Be the customer’s voice: relay feedback to Product, Sales, and Marketing to influence roadmap and go-to-market, while setting realistic expectations with customers. 
• Collaborate cross-functionally to remove blockers and deliver outcomes on agreed timelines. 

What You'll Need 

• Technical fluency in enterprise networking concepts and comfort engaging highly technical stakeholders; capable of shaping use cases and discussing architectures.
• Project leadership: proven track record running multi-workstream customer programs with clear owners, decisions, timelines, and follow-ups.
• Commercial acumen: confidence working through enterprise procurement, renewals, and expansion conversations; able to translate technical outcomes into business value and ARR impact.
• Executive communication: crisp written and verbal skills, from hands-on teams to VP/C-suite.
• Customer health mindset: experience building dashboards or reports across usage, adoption, risk, and renewal forecasts.
• Proactive problem solving: habit of spotting issues early and rallying the right people to resolution.
• Collaboration skills: success working with Sales, Product, Marketing, and Services in a post-sales lifecycle.

Nice to have

• Background in network operations, network automation, or assurance platforms.
• Experience supporting global, business-critical environments.
• Prior work with value frameworks (e.g., ROI models, business cases) tied to renewals and expansion.

Benefits & Perks

• 25 days of paid time off.
• ClassPass Wellness Program.
• Anniversary Rewards.
• Health, Dental and Vision Insurance.   
• Employer-matched 401(k) plan.

About The Role

Join a unique senior support role focused on resolving L3 escalations and mentoring L1–L2 engineers. This is not just support – it’s a hybrid of Linux and network troubleshooting and Python scripting. You’ll tackle complex challenges, co-lead customer calls, and own critical tooling that accelerates our team.

Our support team actively contributes to manual product testing, adding variability to your role and deepening your product understanding. Engage with large-scale customer networks and complex environments. This role includes an afternoon shift rotation to support US-based customers and ensure global coverage. On-call duty is company-driven and optional in terms of scheduling – it will only be introduced after full onboarding and based on both company needs and your readiness.

Step into a professional support role where every challenge contributes to team success!

What You’ll Do 

• Serve as the primary escalation point for L1–L2 on severe/complex issues (discovery failures, upgrade problems, parsing defects, path-lookup anomalies, API/integration errors).
• Proactive and timely communication with customers and internal teams.
• Triaging incoming issues and leading deep-dive troubleshooting across Linux, networking, and APIs.
• In-depth debugging/troubleshooting and solving customer-reported issues, including Linux logs analysis for all services, service log troubleshooting, and resolving parsing and mapping issues from CLI outputs.
• Path lookup troubleshooting: Investigate how traffic flows through customer infrastructure, analyze routing decisions, and validate protocol behavior (BGP, OSPF, MPLS, EVPN/VXLAN, ACLs, QoS). This requires strong networking knowledge and the ability to interpret complex topologies, at least on CCNA level.
• De-escalating situations where customers have become frustrated or upset.
• Escalating confirmed product bugs to engineering via internal bug reports.
• Look for ways to improve our customer communication and support processes.
• Help create and maintain documentation and knowledge base.
• Remote real-time debugging sessions with customers.
• Own and evolve support tooling - design, code reviews, documentation, and adoption.
• Mentor L1–L2 engineers and contribute to onboarding.
• Actively participating on increasing team effectiveness, as well as building roadmap for the support team each 6/12/24 months.

What You'll Need

• Linux/Debian: Advanced systemd/journalctl, package management, network tools (ip, ss, tcpdump), SSL/TLS & PKI (OpenSSL), SAR/performance triage.
• Networking: Basic/advanced protocol knowledge (BGP, OSPF/IS-IS, MPLS/EVPN/VXLAN, STP/MLAG, PIM/IGMP, NAT, ACLs, QoS) and hands on experience with some of the following network vendors (AWS, Azure, Cisco, Cisco ACI, Juniper, Arista, Palo Alto/Fortinet/F5, HPE/Aruba, Huawei, Nokia).
• Virtualization/Cloud: Hypervisors (KVM/ESXi/Proxmox) plus AWS/Azure networking basics.
• Scripting/Automation: Practical Python for support tools and data wrangling (REST/JSON, log parsing, CLI automation). Git workflows; Markdown; code reviews.
• Customer interaction experience with strong written and oral communication skills in English.
• Ability to keep calm under pressure and de-escalate tense situations.
• Operational maturity: comfortable with afternoon shift weeks and company-driven on-call rotations after onboarding.
• Proven experiences in using AI

Bonus points if you have:

• Professional networking certifications (CCNA/CCNP or equivalent).
• Vendor SDKs/APIs (DNAC/ACI, Panorama, NSX, SD-WAN controllers) and SIEM/ITSM integrations (Splunk, ServiceNow).
• Practical knowledge of LDAP (Active Directory/OpenLDAP), SSO (OIDC, SAML), FTP/SFTP, PKI.
• Familiarity with mkdocs/Docs-as-code and Confluence.