As a Manager, Provider Services, your key responsibility will be to act as a liaison between our provider network and nephrology practices, facilitating a smooth transition to Value-Based Care and providing dual support to ensure success. This role requires a diligent work ethic, excellent communication skills, and the ability to work independently and collaboratively with external partners and internal, cross-functional teams. 

Note: This is a fully remote position that requires up to 50% travel. Coverages areas to be reviewed during the interview process and subject to change based on evolving business needs.

What you will do: 

• Develop & nurture a solid understanding of the objectives and complexities within intricate Value-Based Care Programs and/or agreements, such as:
  • CMS Kidney Care Contracting
  • IWH Payor Agreements
  • IWH Practice Participation Agreements
• Effectively communicate this complex information in a clear and concise manner to both internal and external stakeholders through meetings and presentations
• Provide outstanding customer service to all external and internal stakeholders with consistent feedback and follow-through
• Investigate and resolve any issues or concerns in a prompt and effective manner
• Serve as the primary contact and subject matter expert for IWH Network practices
• Assist our nephrology partners in achieving success within Value-Based Care by uncovering valuable insights within data, and identifying opportunities for improvement
• Execute company initiatives and ensure the timely completion of deliverables
• Ensure accurate documentation of provider interactions and/or visits are maintained in our CRM
• Deliver timely training and/or onboarding to Network Providers as new information is available
• Verify that information presented to providers is both accurate and timely, including the data accessible through our dedicated portal

The skills and qualifications you will need: 

• Bachelor’s degree required; Advanced Degree desirable 
• Proven experience working with physicians and practices, nephrology-specific experience a plus 
• Superior attention to detail and exceptional follow-through 
• Should possess an independent and proactive approach, showcasing dedication to continuous learning 
• Excellent communication and interpersonal skills to effectively collaborate with providers, stakeholders, and internal teams.   
• Must be willing to travel up to 50% of the time to practices (assigned regions to be covered during interview) 

As the Director, Network Development you'll spearhead efforts to expand our network of Physician providers across the United States. This position uniquely blends sales, strategy, analytics, and innovation in a dynamic market-facing leadership role. This role will work to enhance the
partnership experience, deepening engagement and fostering education among our valued Physician partners. Success will include championing our integrated technology and clinical offerings, emphasizing ease of business, workflow-neutral solutions, clinical autonomy, and aligned
incentives. You'll be a voice of the physician community, entrusted with managing multiple relationships and shaping market strategies.

Please note: The territory is anticipated to span multiple regions, including the Southwest, South Central U.S., and portions of the Southeast. Final territory scope will be discussed during the interview process and may evolve based on business needs.
 
What you will do:

• Identify and follow up leads for potential physician partnerships and development of new business opportunities
• Secure contracts and align local nephrology practices by demonstrating clear knowledge and comprehension of our value proposition and enrollment process
• Build market-specific network development strategies based on local market intelligence, network data and organizational objectives
• Foster strategic provider partnerships and effective working relationships with Nephrologists, Access Surgeons, alternative Specialists, hospital systems, providers, and payers to:
  • Implement value-based compensation models with Physicians and Payers
  • Educate and partner with physician and payer community to assist in Interwell Health’s rollout and on-going operation
• Partner closely with payer partners to oversee provider engagement through community events, such as educational sessions, networking events and strategic roundtable discussions
• Partner with data and reporting team to house master data sets by region/state to ensure centralized repository accuracy
• Collaborate with Marketing, Product, Clinical, Account Management, and Payor Sales teams to create educational and recruitment materials, fostering effective communication and implementing growth strategies

What you need:

• Bachelor’s degree in business administration, healthcare administration, or related field; Advanced degree or additional leadership experience in a related field preferred
• 7+ years of related experience in account management or sales management.
  
• Familiarity with CRM systems and basic reporting tools.
• Experience with Value-Based Care (VBC) and Integrated Care Management Services preferred; Nephrology experience a plus
• Experience communicating with healthcare providers & practice administrators.
• Deep understanding of value-based care models, including ACOs, bundled payments, and risk-sharing arrangements
• Demonstrated understanding of financial drivers/incentives for Physician Practices, Payer partners and other healthcare stakeholders
• Solution-oriented with the ability to think strategically and creatively in decision-making
• Excellent communication and relationship building skills to effectively collaborate with providers and internal teams.
• Exceptional presentation and influencing skills for internal and external audiences.
• 25-50 % travel expected; required for meetings and client interactions

The Senior Director, Network Development will help lead the national strategy and regional implementation for expanding Interwell Health’s physician network and strengthening partnerships across the healthcare ecosystem. This role is responsible for shaping long-term growth initiatives, driving market penetration, and ensuring alignment with organizational objectives for value-based care. The Senior Director will oversee regional directors, manage high-impact relationships with physician groups and payers, and collaborate with executive leadership to influence strategic decisions. Success in this role requires a visionary leader who can balance market intelligence, operational execution, and stakeholder engagement.

Please note: The anticipated territory for this role is expected to include New England and portions of the Midwest. Final territory scope will be discussed during the interview process and may evolve based on business needs.
 
What you will do:

• Develop and execute a national network development strategy aligned with organizational goals and market trends.
• Lead and mentor regional directors and network development teams to ensure consistent execution of growth initiatives.
• Establish strategic partnerships with physician groups, health systems, and payers to advance value-based care adoption.
• Negotiate complex agreements and oversee implementation of value-based compensation models.
• Serve as a key advisor to executive leadership on market dynamics, competitive positioning, and growth opportunities.
• Drive enterprise-level initiatives to enhance provider engagement through education, technology integration, and aligned incentives.
• Collaborate with Marketing, Product, Clinical, and Account Management teams to design scalable recruitment and engagement programs.
• Monitor performance metrics, analyze market data, and provide actionable insights to inform strategic decisions.
• Represent Interwell Health at national conferences, industry forums, and high-level stakeholder meetings.

What you need:

• Bachelor’s degree in business administration, healthcare administration, or related field.
• 10+ years of experience in healthcare network development, sales leadership, or strategic growth roles.
• Demonstrated success in leading multi-regional or national initiatives.
• Ability to set national growth strategies, influence organizational priorities, and lead large-scale initiatives.
• Deep understanding of value-based care models, risk-sharing arrangements, and healthcare economics.
• Proven ability to secure high-value partnerships and maintain executive-level relationships.
• Expertise in leveraging market intelligence and performance data to guide strategy.
• Skilled at aligning multiple departments and external stakeholders toward common objectives.
• Ability to drive organizational change and foster adoption of innovative solutions.
• Exceptional presentation and influencing skills for internal and external audiences.
• 25-50 % travel expected; required for meetings and client interactions
• Preferred
  • Advanced degree (MBA, MHA) or equivalent experience
  • Experience with Value-Based Care (VBC) and Integrated Care Management Services.
  • Experience with nephrology or specialty care networks.