InterSystems Italia seeks experienced candidates who are creative, motivated, and energetic problem-solvers to join a group of experts working with a broad range of new and advanced technology. You will have the opportunity to work with some of Italy's leading organizations in healthcare.

Responsibilities:

• Provide immediate response to customer inquiries in accordance with service standards. Provide support to current installed based customers.
• Provide the link between our customers and the InterSystems Global Support organization
• Liaise with customers in order to understand the work processes and requirements that are required to be addressed by the TrakCare application
• Provide application support for the TrakCare Hospital Management System.
• Support the implementation of the TrakCare application in a manner that will suit the business requirements of the customer and follow the methodologies and processes of InterSystems
• Escalate Open (unresolved) problems in accordance with current policies and procedures.
• Conduct individual and group training, product demonstrations and workshops as required
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Be a Subject Matter Expert (SME) for TrakCare.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• If required, work with our partners to identify potential changes within the parameters of the product
• Participate in on-site implementations if required
• Participate in on-site Support related meeting with customers/partners if required
• Participate in the on call 24 hour roster service

Experience and Qualifications:

• General aptitude for solving problems and using technology to improve processes
• Understanding and experience in implementation of product solutions
• An ability to handle multiple tasks simultaneously and within tight time constraints
• Proven ability to work through problems with different customer groups achieving positive outcomes
• Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems preferred
• Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls
• Be able to design and write specification documents related to customer requirements
• Ability to work in team (with colleagues/partners eventually located in different town/countries)

Education and Training:

• BS or MS in Computer Science or equivalent; (Physics, Mathematics, Sciences), OR
• University degree in medical informatics, management information system, system engineering or any related field.

As an equal opportunities employer, InterSystems does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organization.

For our Implementation team, we are looking for a Project Manager with proven experience in implementing projects within the healthcare IT domain. The position is based in Milan, with a hybrid work model.

Key Responsibilities:

• Plan and execute TrakCare implementation projects within the country, ensuring adherence to timelines and budget.
• Take end-to-end responsibility for the project lifecycle, from day‑to‑day execution management to securing the necessary resources, ensuring effective team coordination so that the deployment is delivered according to contractual commitments and agreed deadlines.
• Define project objectives and oversee quality control throughout the entire project lifecycle, following InterSystems’ customer engagement methodology.
• Monitor customer and third‑party obligations, managing escalations related to any agreed project changes.
• Be available for assignments requiring regular travel to customer sites (70–80% of the time).

Skills and Qualifications:

• Experience managing implementation projects for integrated healthcare solutions in a customer‑facing role, gained within public or private healthcare organizations.
• Experience overseeing the full project lifecycle, from kick‑off to execution, go‑live, and closure.
• Direct knowledge of the healthcare sector and 3+ years of experience with Hospital Information Systems (HIS).
• Experience in resource management and in monitoring timelines and budgets.
• Proven ability to lead diverse and multidisciplinary teams.
• Strong communication skills at all levels of an organization.
• Experience managing contracts, including those involving third parties.
• Bachelor’s or Master’s degree in a relevant field (e.g., Biomedical Engineering, Management Engineering).

Nice to Have:

• Exposure to software development processes.
• PMP certification.

InterSystems Italia is committed to ensuring equal opportunities for all candidates. We believe in fostering an inclusive workplace that respects and promotes diversity, regardless of gender, age, race, religion, sexual orientation, disability, or any other protected status. We encourage applications from suitably qualified individuals of all backgrounds, and are dedicated to creating a fair and non-discriminatory recruitment process.

This role is responsible for all the administrative activities that facilitate the smooth and efficient running of the office - front of house. Primarily this role will be accountable for all reception and general housekeeping duties. The role will also assist in other general and specific administrative functions as and when requested.

Applicants belonging to protected categories (Law 68/99) are encouraged to apply.

Responsibilities:

· Answer all incoming calls within a prompt timeframe and in a professional manner / Either direct calls or take a detailed message and email message to the staff.

· Provide a professional and cordial first point of contact to all company visitors (by phone or in person). In charge to prepare coffee or water for the in-house visitors and attend to their enquires.

· Update calendars and schedule meetings, conference calls and video conferences with both internal & external stakeholders.

· Ensure good housekeeping (clean & tidy) at all times particularly in relation to the Reception area, Boardroom, Meeting rooms, Training room and the Kitchens.

· Maintain Stationery, coffee capsules, postage stock levels and cleaning supplies

· Provide general assistance to staff as requested.

· Monitor supply of office drinking water and small bottled water for meeting rooms

· Organize morning snacks, order lunch and food preparation for Internal / client training

· Handle in and outgoing mails, couriers, and shipments.

Qualifications:

· Ability to prioritize tasks to ensure daily duties and assigned tasks’ deadlines are met

· Good telephone skills, particularly able to screen calls where needed

· Good interpersonal (people) and verbal communication (pronunciation) skills

· Ability to work in a team environment.

· Professional manner and dress code at all times

· Self-motivated, with good initiative and pro-active attitude

· Ability to organize in-house events.

· Proficiency in English

· Intermediate Microsoft Office – Word/Excel and PowerPoint.

InterSystems Italia is committed to ensuring equal opportunities for all candidates. We believe in fostering an inclusive workplace that respects and promotes diversity, regardless of gender, age, race, religion, sexual orientation, disability, or any other protected status. We encourage applications from suitably qualified individuals of all backgrounds, and are dedicated to creating a fair and non-discriminatory recruitment process.

InterSystems is looking for talented and curious problem‑solvers eager to join a team of experts working with cutting‑edge technologies. In this role, you’ll sharpen your technical and professional skills in a collaborative environment where teamwork and innovation go hand in hand. You'll be partnering with developers from our technology ecosystem to help them build and support real‑world applications that make a tangible impact. You’ll also work closely with some of Italy’s most influential healthcare organizations, contributing to projects that shape the future of the industry.

Responsibilities:

• Provide immediate response to customer inquiries in accordance with service standards.
• Provide technical support for application development using InterSystems’ technology stack.
• Provide advice and best practices to Partners for technical areas such as installation, configuration, development as well as operation of InterSystems’-based products.
• Provide technical support for troubleshooting and performance analysis.
• Escalate Open (unresolved) problems in accordance with current policies and procedures
• Production of training materials for technical courses such as system custom development.
• Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-to’s.
• Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
• Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
• Participate in on-site technical training if required
• Participate in on-site Support related meeting with customers/partners if required
• Participate in the on call 24 hour roster service
• Participate in on-site implementations if required

Qualifications:

• Knowledge of web oriented languages, including HTML, and Javascript.
• Experience with SQL, data analysis and database methodologies
• Knowledge of programming languages – ideally Java or C++
• Experience working in software not limited to a Developer, Quality Engineer and/or Solutions Architect
• Experience with data analysis and database methodologies
• Be able to design and write technical documents.
• Well versed in Internet / Intranet concepts
• Experience within InterSystems products (Cache, Ensemble) highly desirable but not required
• Ability to work in team (with colleagues/partners eventually located in different town/countries
• BS or MS in Computer Science or equivalent is desirable but not mandatory

As an equal opportunities employer, InterSystems does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organization.

As an Application Analyst, you will be the trusted expert supporting healthcare organizations in implementing InterSystems solutions effectively and efficiently. Your deep understanding of business processes, clinical workflows, and billing requirements in Italy will be instrumental in guiding customers toward the best-fit implementation while minimizing custom development.

You will become an expert product resource, working closely with clients to optimize their use of InterSystems technology. From process analysis to system integration, your role is critical in ensuring a seamless transition for healthcare organizations. Staying up to date with the latest product developments will be a key part of your success.

Key Responsibilities:

• Lead application implementation efforts, ensuring projects are delivered successfully and on time
• Advise customers on best practices, maximizing the benefits of InterSystems solutions while minimizing custom work
• Support healthcare professionals and stakeholders, guiding them through system integration and optimization
• Conduct trainings, workshops, and presentations, ensuring users adopt and maximize the technology
• Monitor billing workflows, ensuring compliance with public and private hospital regulations in Italy
• Collaborate with cross-functional teams to solve implementation challenges and drive efficiency
• Maintain strong customer relationships, ensuring long-term success with InterSystems products

Skills and Qualifications:

• Excellent communication skills, including experience in training, workshops, and stakeholder engagement
• Consultative mindset, able to articulate ideas and advise clients effectively
• 3+ years of experience working in healthcare, with a strong understanding of clinical workflows
• Expertise in billing rules and financial processes within Italy’s public and private healthcare systems
• Background in IT services, with experience in software implementation and customer-facing roles
• Proficiency in Italian, good level of English
• Strong business process mapping and functional documentation skills
• Previous experience as an Application Analyst or Configuration Specialist, or in change management roles
• Experience conducting software testing and system validation
• A university degree in Biomedical Engineering or related disciplines

As an equal opportunities employer, InterSystems does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organization.