The Product Specialist utilizes health domain knowledge and health IT application experience to participate in defining and executing TrakCare product direction – from deeply understanding customers’ clinical and strategic problems to envisioning and defining highly usable solutions that help customers solve those problems completely, quickly, and effectively.

Responsibilities

• Participate in and/or lead in the strategic direction, feature design, user interaction, requirements, and roadmap of one or more products and solutions
• Work with development, implementation, testing, support, sales, and field engineering team members to bring new features and products to successful release
• Communicate with current and potential customers on a regular basis to understand their processes and needs – to translate those into product requirements, understand needed changes over time, and help customers get the greatest value from TrakCare solutions
• Represent the “voice of the customer” internally, using healthcare domain experience in guiding product design and development
• Collaborate on overall TrakCare product strategy, roadmap, and cohesiveness with colleagues on the Product Management team possessing a range of health and technology expertise
• Serve as an internal subject matter expert in one or more health domain areas
• Understand and advise on relevant industry trends, including new products, regulatory changes, scientific and medical advances and changes in practice
• Participate in studies of the impact of TrakCare solutions on quality, safety, and efficiency metrics
• Participate in the informatics professional community and in national and international conferences

Qualifications

• 4+ years of relevant experience
• Practical operational experience in healthcare organizations (quality, safety, care management, care coordination, analytics, etc.)
• Demonstrated domain expertise with a clear understanding of healthcare workflows and practical use of information
• Previous experience working with healthcare application design at an in-depth level, in industry or with a provider organization
• Education in either a health domain or in health informatics
• Excellent written and verbal communication skills
• Ability to work directly in both team and individual settings, including working directly with customers