Overview

The Retail Go-To-Market Operations team is at the forefront of defining the future of connected retail. We are the team responsible for bringing Instacart’s innovative in-store technology to life across our retail partners’ stores, and driving adoption from day one. Within this organization, the Launch Success & Retailer Enablement pillar owns the full lifecycle of new store deployments, from pre-launch readiness through early user growth and ongoing retailer enablement.

We are seeking a driven and detail-oriented Sr. Associate to join the acquisition programs function within this pillar. In this role, you will be the operational engine behind the programs that drive new user adoption across our growing portfolio of store launches. You will work across multiple acquisition channels, coordinate with vendors and field teams, and keep the moving parts of a fast-scaling operation running smoothly. This is a high-execution role with real visibility: you will report directly to the Director of Launch Success & Retailer Enablement and work alongside program managers and cross-functional partners who are shaping how we grow our Connected stores technology.

If you are someone who thrives on making complex operations feel simple, who uses data to spot what’s not working and takes action to fix it, and who wants the opportunity to grow into program ownership, this is the role for you.

About the Job

• Coordinate day-to-day operations across multiple user acquisition programs, ensuring vendor schedules, field team logistics, and store-level activation plans stay on track across a portfolio of concurrent launches.
• Track program performance using operational data, diagnose where results are falling short of targets, and work with program managers to course-correct quickly. You are not just reporting the numbers; you are digging into the details and driving the fix.
• Manage vendor and contractor relationships, including scheduling coordination, onboarding support, invoice tracking, and performance accountability. You will be a reliable operational partner to external teams who are critical to our success in the field.
• Get close to the work by spending time in stores alongside field teams, observing what's actually happening on the ground and bringing back the insights that make our programs better. This role is primarily remote, with in-store visits once or twice per quarter.
• Contribute to the design and iteration of new growth programs for early-stage stores. As you build mastery of how our acquisition channels work, you will be expected to bring ideas forward and help shape what we build next.

About You

Minimum Qualifications

• 3+ years of experience in operations, program coordination, field operations, or a related role in a fast-paced environment where priorities shift frequently.
• Demonstrated experience coordinating across vendors, contractors, or external partners with accountability for scheduling, performance, and deliverables.
• Strong data fluency, including the ability to use spreadsheets and operational trackers to monitor performance, identify gaps, and drive action. You use data to diagnose problems, not just report them.
• A track record of improving operational performance through hands-on problem solving. You can point to specific examples where you identified an issue, dug into the details, and drove measurable improvement.

Preferred Qualifications

• Experience building and maintaining operational workflows, trackers, and documentation that keep cross-functional teams organized and accountable. You default to creating structure, not waiting for it.
• Experience in retail operations, field marketing, or in-store programs.
• Background in managing staffing agencies, contractor networks, or third-party field teams.
• Comfort operating in ambiguity and through competing priorities. You build process where none exists, stay steady when multiple workstreams need attention at once, and know how to move forward without waiting for perfect information.
• Experience supporting acquisition, growth, or demand generation programs where you were responsible for both execution and performance tracking.

#LI-Remote

Overview

The Retail Go-To-Market Operations team is at the forefront of defining the future of connected retail. We are the team responsible for bringing Instacart's innovative in-store technology to life across our retail partners' stores, and driving adoption from day one. Within this organization, the Growth & Innovation pillar owns the lifecycle of high-impact initiatives across our launched store portfolio — from identifying operational gaps and testing solutions, to scaling what works across our network.

We are seeking a driven and detail-oriented Sr. Associate to join the Growth & Innovation function. In this role, you will support the design and execution of pilot programs and growth initiatives that improve quality, increase order volume, and enhance in-store workflows for our retail partners. You will work across multiple workstreams, coordinate with cross-functional teams and field partners, and help keep a fast-moving innovation engine running smoothly. This is a high-execution role with real visibility, sitting at the intersection of operations, experimentation, and strategy.

If you are someone who thrives on making complex operations feel simple, uses data to spot what's not working and takes action to fix it, and wants the opportunity to grow into program ownership — this is the role for you.

About the Job

• Support the design and execution of pilot programs aimed at improving quality, increasing order volume, reducing costs, and enhancing in-store workflows for our retail partners.
• Collaborate with Product, Retail, and Data Science teams to test, validate, and help scale successful operational innovations across our network of launched stores.
• Contribute to the development of strategic frameworks used to identify and evaluate new growth opportunities and address operational process gaps.
• Track the impact of initiatives against established KPIs, help synthesize results, and support reporting to leadership and cross-functional stakeholders.
• Champion a culture of continuous improvement and data-driven experimentation within the team and broader organization.
• Travel to support on-the-ground observations and experimentation, working directly in stores to understand operations and provide hands-on support in rolling out initiatives.

About You

Minimum Qualifications

• 3+ years of experience in operations, program coordination, business strategy, or a related field in a fast-paced environment where priorities shift frequently.
• Strong analytical skills with a demonstrated ability to design experiments, analyze results, and make data-driven decisions.
• Excellent project management skills, with the ability to lead complex, cross-functional initiatives from concept to completion.
• Exceptional communication and stakeholder management skills, with the ability to influence and align partners across various departments.
• A strategic and innovative mindset with a passion for identifying new opportunities and solving complex problems.

Preferred Qualifications

• Experience building and maintaining operational workflows, trackers, and documentation that keep cross-functional teams organized and accountable. You default to creating structure, not waiting for it.
• Experience in retail operations or in-store programs.
• Comfort operating in ambiguity and through competing priorities. You build a process where none exists, stay steady when multiple workstreams need attention at once, and know how to move forward without waiting for perfect information.
• Experience with performance metrics and KPIs, such as increasing order volume and maintaining high store associate satisfaction

#LI-Remote

OVERVIEW

The role will include a blend of areas from reviewing transactions in real-time to prevent fraud, identifying fraudulent activities/ patterns, account takeovers, and handling internal escalations to provide services through the Instacart platform and much more.

This is a 6-month contracted position at Instacart with expectations to work 40 hours/week. This is a non-exempt position, paid hourly, and eligible for additional hours as necessary. You will be scheduled to work 1 or 2 weekend days which your manager will assign to your schedule based on your availability.

Instacart's Fraud & Identity team takes data-driven, customer-first approaches to ensure we are compliant with all local, state and federal regulations regarding grocery fulfillment. In this role, you will be responsible for executing on processes critical to ensuring the Instacart platform remains secure, safe, and stable for all users.

ABOUT THE JOB

• Identify fraud patterns and conduct investigations to deter fraudulent/suspicious activities
• Maintain a queue of inbound customer appeals with time management and prioritization skills
• Recognize and present opportunities to improve and drive tasks to full resolution
• Complete live/ historical data reviews with a detail-oriented approach
• Execute on repetitive operational tasks while maintaining attention to detail and having an eye for process improvements

ABOUT YOU

MINIMUM QUALIFICATIONS

• 1-2+ years of professional experience, ideally in a fast-paced setting in Fraud, Data Processing, or Support related fields OR strong academic record
• Strong verbal and written communication skills
• Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
• Ability to make critical and sensitive issues quickly in a fast paced environment
• Operate within a high degree of confidentiality
• Weekends or holiday availability

PREFERRED QUALIFICATIONS

• Familiarity with ZenDesk or similar (preferred)
• Proficient in Excel/ Google Sheets
• Understanding of the gig economy

This is an evergreen/pipeline posting. We accept expressions of interest on a rolling basis and reach out when a need arises.

#LI_Remote

Overview

Instacart is seeking a reliable and execution-focused Implementation Specialist to support Caper Cart deployments across retail partners. This role is critical in enabling scalable, high-quality launches by providing in-store support for testing, training reinforcement, and launch execution. The Implementation Specialist Specialist works closely with Implementation and Operations teams to ensure carts are fully functional, store teams are supported, and launches are set up for success. This role is designed to provide local, in-market support for deployment execution, complementing the Implementation team’s focus on site visits and training.

About the Job 

In-Store Execution Support 

• Support end-to-end testing of Caper Carts to ensure full functionality ahead of launch
• Assist with cart setup, staging, and validation to ensure readiness for customer use
• Execute key in-store tasks aligned to deployment timelines and checklists

Launch & Post-Launch Support

• Provide on-site support during launch to troubleshoot issues in real time
• Assist customers and store teams with Caper Cart usage as needed
• Reinforce best practices to drive early adoption and smooth customer experience

Training Reinforcement

• Support Implementation team by reinforcing training with store associates
• Help ensure store teams are confident in core workflows (checkout flow, cart usage, troubleshooting basics)
• Assist with “train-the-trainer” execution where applicable

Operational Excellence

• Maintain cart readiness, including charging, cleanliness, and proper placement
• Identify and escalate issues related to hardware, software, or store operations
• Provide feedback to Implementation and Operations teams on store performance and opportunities for improvement

Cross-Functional Collaboration

• Partner with Implementation Managers and Ops Leads to execute deployment plans
• Support communication between store teams and internal stakeholders during launch, including across multiple deployment locations as needed.
• Adapt to evolving deployment strategies and support continuous improvement efforts

About You

Minimum Qualifications

• You are hands-on, detail-oriented, and thrive in fast-paced environments
• You are comfortable working independently while staying aligned with a broader team
• You enjoy working directly with store teams and customers to solve problems
• You take ownership of your work and contribute to successful, high-quality launches
• Experience in retail, field operations, or customer-facing roles
• Strong communication and problem-solving skills
• Ability to work independently in a fast-paced, in-store environment
• Comfortable with light technical troubleshooting and learning new tools
• Ability to travel in-market (within 2 hours) regularly
• Flexibility to travel out-of market (within U.S.) up to 40% of the time

Preferred Qualifications

• Experience supporting retail technology or in-store deployments
• Familiarity with training or onboarding store teams
• Prior experience in contractor or field-based roles 

Hourly Rate - $40-$46/hour

Overview

The On the Ground Specialist (Contractor) is responsible for in-store operational success as we bring Caper Carts to new retail stores. In this client-facing role, your on-the-ground presence in partner grocery stores will be pivotal to planning and launching new pilots while also collaborating remotely with Caper’s operations, product, and business teams for enduring performance.

This role will be a temporary contractor role for up to 3 months with the ability to extend if required. This is a unique opportunity for individuals with a passion for retail, technology, and continuous improvement to impact our operations at the grassroots level.

Location: Various locations within Maryland (must be willing to travel to multiple store locations)

Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Caper’s unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy computing, and endless image labeling & training. Retailers simply purchase smart shopping carts and the entire store is upgraded with cashierless capabilities!

Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competition’s infrastructure and is already widely adopted in the marketplace. Our cross-functional team solves challenging problems in ways that our customers love.

About the Job 

• Engage with store teams throughout the launch and implementation cycle of pilot programs.
• Provide hands-on, on-site observation to identify, troubleshoot, and resolve operational challenges.
• Serve as a crucial link between local store teams and broader strategic operations, ensuring clear communication and feedback loops.
• Oversee the execution of local initiatives and the rollout of new programs, ensuring alignment with company goals and standards.
• Conduct technical testing and troubleshooting, following guides to problem-solve issues with technology, and potentially build or repair elements as needed.
• Utilize performance metrics and data analysis to drive continuous improvement and operational excellence within pilot store locations.
• Document processes, issues, and resolutions in clear notes and other media as required.

About You

Minimum Qualifications

• Demonstrates a passion for operations, an eagerness for continuous improvement, and a strong interest in e-commerce and retail technology.
• Proven autonomy, ability to multi-task and excel in a fast-paced, ever-evolving environment.
• Experience and comfortability in handling technology challenges using guides and troubleshooting resources.
• Customer-focused orientation that aims to over-deliver on expectations Collaborative attitude who enjoys working with a team to solve problems
• Minimum 3 years of retail experience in management, regional, or corporate roles.
• Demonstrated experience in driving program implementation, change management, and successful execution of training, as well as measurement of success.
• Exceptional written and oral communication skills with the capacity to adjust messaging based on audience needs.
• Flexibility to travel and spend significant time in retail environments, especially during peak periods.
• Proficient in performance monitoring, reporting, and leveraging data for operational improvements.

Preferred Qualifications

• Bachelor’s degree in related field or equivalent work experience
• Proven track record with process mapping, measurement, and documentation, with a firm grasp of continuous improvement tools and methodologies.
• Experience in a client-facing role

Hourly Rate -