Position Summary

IEM is seeking a highly experienced Senior Salesforce Administrator to lead the optimization and strategic evolution of our Salesforce environment. This senior-level position will drive platform excellence, mentor team members, and build scalable solutions. You will play a critical role in ensuring our Salesforce platform not only operates at peak efficiency but also evolves to meet our growing business needs and strategic objectives.

Key Responsibilities:

• Advanced System Solutions: Design and implement complex Salesforce solutions including custom objects, advanced automation (Flow, Apex triggers), integration patterns, and scalable data models that support enterprise-level operations.
• User Management & Security: Implement and maintain sophisticated security models including complex role hierarchies, sharing rules, permission sets, field-level security, and compliance with data governance policies. Conduct regular security audits and implement best practices.
• Data Governance & Management: Establish and enforce data governance frameworks, data quality standards, and master data management practices. Lead data migration projects, implement data archival strategies, and ensure GDPR/compliance requirements are met.
• Advanced Reporting & Analytics: Develop sophisticated dashboards, reports, and analytics solutions using Salesforce Reports, Dashboards, Salesforce CRM Analytics (formerly Einstein Analytics), collaborate with Tableau team to embed data-driven insights to support executive decision-making.
• Integration Management: Collaborate with Mulesoft team to design, implement, and maintain integrations between Salesforce and other enterprise systems (ERP, CPQ, marketing automation, etc.) using APIs, middleware platforms, and iPaaS solutions. Ensure data consistency and real-time synchronization across systems.
• Team Leadership & Mentorship: Mentor junior administrators and developers, provide technical guidance, conduct code reviews, and foster a culture of continuous improvement.
• Change Management & Release Coordination: Lead release management activities including sandbox strategy, deployment planning, testing coordination, and production releases. Ensure DevOps best practices and CI/CD pipelines for Salesforce deployments.
• Training & Enablement: Develop and deliver comprehensive training programs for end-users and power users. Create training materials, documentation, and self-service resources to maximize platform adoption and user proficiency.
• Vendor & Stakeholder Management: Manage relationships with consulting partners, and third-party vendors. Evaluate and recommend AppExchange solutions and manage vendor implementations.
• Innovation & Continuous Improvement: Stay at the forefront of Salesforce innovations including AI capabilities, emerging technologies, and industry trends. Proactively identify opportunities for automation, optimization, and enhanced user experience.

Qualifications

Required:

• Experience: 7+ years as a Salesforce Administrator with progressively increasing responsibilities. Proven track record of leading large-scale Salesforce implementations, migrations, or transformations. Strong understanding of Salesforce best practices, design patterns, and enterprise architecture principles.
• Certifications: Salesforce Platform Administrator and Platform Administrator II certifications required. At least one additional certification strongly preferred: Platform App Builder, Sales Cloud Consultant, Service Cloud Consultant, or Platform Developer.
• Technical Proficiency: Expert-level knowledge of Salesforce configuration, automation tools (Flow), security models, and data management. Experience with Apex, Visualforce, Lightning Web Components, and SOQL queries. Understanding of web services, REST/SOAP APIs, and integration patterns.
• Outstanding written and verbal communication skills. Ability to translate complex technical concepts for diverse audiences, facilitate workshops, and build consensus across departments.
• Strong organizational and project management skills. Ability to manage multiple priorities, lead cross-functional initiatives, and deliver results on time and within budget.
• Thrives in dynamic, fast-paced environments. Embraces change and demonstrates creative problem-solving. Proactively identifies opportunities for innovation and efficiency gains.
• Passionate about professional development and staying current with Salesforce innovations, industry trends, and emerging technologies. Active participation in the Salesforce community (Trailhead, user groups, events).
• EST/SOAP APIs, and integration patterns.

Preferred Skills & Experience:

• Salesforce Field Service
• Salesforce OmniStudio (FlexCards, OmniScripts, DataRaptors, Integration Procedures)
• Salesforce Revenue Cloud / CPQ implementation and administration
• DevOps tools and methodologies (Gearset, GitHub or similar CI/CD platforms)
• Data warehousing platforms (Snowflake, Amazon Redshift, or similar)
• SQL and database management
• Business Intelligence tools (Tableau, Power BI, or similar)
• Einstein AI and Agentforce capabilities
• Industry Cloud solutions (Manufacturing Cloud, Financial Services Cloud, etc.)
• Project management methodologies (Agile/Scrum)

General Competencies:

• Leadership & Strategic Thinking: Demonstrated ability to lead projects, influence stakeholders, and drive strategic initiatives. Strong executive presence and ability to communicate with C-level executives.
• Analytical & Problem-Solving Skills: Exceptional analytical abilities with a data-driven approach to problem-solving. Ability to troubleshoot complex technical issues and architect scalable solutions.
• Communication & Collaboration: Outstanding written and verbal communication skills. Ability to translate complex technical concepts for diverse audiences, facilitate workshops, and build consensus across departments.
• Project Management: Strong organizational and project management skills. Ability to manage multiple priorities, lead cross-functional initiatives, and deliver results on time and within budget.
• Adaptability & Innovation: Thrives in dynamic, fast-paced environments. Embraces change and demonstrates creative problem-solving. Proactively identifies opportunities for innovation and efficiency gains.
• Continuous Learning: Passionate about professional development and staying current with Salesforce innovations, industry trends, and emerging technologies. Active participation in the Salesforce community (Trailhead, user groups, events).

Job Location:

• Position is located in Austin, TX.
• The position will start as a remote role, but is seeking people who must be able to work hybrid from our Austin, Texas facility in the future. This role may require up to 15% travel to IEM facilities, supplier sites, compliance audits or conferences.

Sales Engineer

Location: Houston, TX

Reports To: Sales Director 

Salary Range: $140,000 - $150,000 Annually

Position Summary 

As a Sales Professional for IEM, you will be responsible for the sale of IEM power distribution products (MV/LV Switchgear, Switchboards, Panelboards) through direct channels. This includes developing and maintaining medium and large Electrical Contractor accounts and developing contacts and sales with key end user accounts.  Candidate should be skilled in assembling large project package quotations to include IEM and non-IEM products as necessary to furnish a complete bill of material to the customer.

The general territory will be the Houston area. Your office base will be remote. Ideal candidate will be known in the Houston area electrical equipment market and will have developed a trust with a core group of existing contractors, end users or electrical distributors.

Key Responsibilities 

• Work with Sales Director to establish, own, execute and continuously develop an agreed & sponsored Account plan.
• Identify & build positive relations with all account decision & influencers who impact current or future business.
• Deeply understand and be able to articulate the client buying process.
• Identify & engage in revenue opportunities within defined accounts.
• Understand & capture the clients challenges & requirements.
• Use personal & internal resources to develop proposals that meet/exceed client requirements.
• Follow the client buying journey / process so as to commercially respond & offer proposal.
• Oversee the effective handover to Platform Execution team.
• Maintain an ongoing oversight into all commercial related engagements for customer success/satisfaction and our performance as vendor.
• Be highly knowledgeable of the client’s business, commercial condition, structure, strategy, operations and challenges to articulate this in terms of opportunity, growth and risk.
• Be highly knowledgeable on IEM products, services, general business, structure, strategy, and operations to articulate this in terms of value to client’s business.
• Be an effective advocate and communicator of the benefits in supporting the account within IEM.
• Be an effective advocate and communicator of the benefits in supporting IEM within client organization.
• Provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client.
• Be responsible for managing forecasting and providing information to Sales Director for capacity planning.

Qualifications 

• A Bachelor’s Degree in Electrical/Mechanical Engineering or related field.
• A minimum of 5 - 10 years’ experience in the sale of power distribution equipment (MV/LV switchgear/switchboards. Data Center market experience a plus.
• A strong track record of negotiating medium and large project orders, successfully developing new contacts, maintaining current relationships with major contractors throughout the sales cycle and maximizing client potential is a must.
• Experience generating accurate project proposals utilizing MV/LV switchgear plus non-IEM products to present a complete bid package is required.
• A self-motivated individual with a high level of professionalism, excellent communication, presentation and negotiating skills are also required.
• Experience utilizing Salesforce is a plus

Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Location: Remote/Hybrid to Austin, TX

Reports To: Director, AI & Automation Delivery

Department: AI & Automation Delivery

Employment Type: Full-Time | Exempt

Salary Range: $130K – $160K

Industrial Electric Mfg. (IEM) is the largest independent full-line manufacturer of custom power distribution systems in North America. Founded more than 75 years ago in Fremont, California, IEM grew alongside Silicon Valley and today operates over 1.7 million square feet of manufacturing capacity. With $1B+ in annual sales and 10,000+ commissioned projects across technology, data centers, commercial, energy, utilities, healthcare, industrial, and infrastructure markets, IEM continues to deliver exceptional product quality, dependable service, and the flexibility to meet complex technical requirements at scale. Trusted by industry leaders, IEM combines engineering expertise with manufacturing strength to power the most ambitious projects and drive the future of innovation.

Position Summary

The Project Manager, AI & Automation Delivery is responsible for leading end-to-end delivery of technology initiatives spanning Salesforce CRM, artificial intelligence, and enterprise automation programs. Reporting to the Director of AI & Automation Delivery, this role partners closely with business stakeholders, IT, and third-party vendors to plan, execute, and close projects on time and within scope. The ideal candidate brings strong Agile and project management experience, a track record of delivering Salesforce and automation solutions, and the communication skills to align diverse teams in a fast-paced, high-growth manufacturing environment.

Ideal Candidate Profile

We are looking for a self-directed project manager who thrives at the intersection of business and technology. You are comfortable owning multiple workstreams simultaneously, can cut through ambiguity to keep projects moving, and build trust quickly with stakeholders at every level. You bring a practical understanding of Salesforce platforms and modern automation tools, and you approach continuous improvement not as a buzzword but as a daily habit.

Key Responsibilities

• Lead end-to-end project management for Salesforce, AI, and automation initiatives from initiation through go-live and hypercare support.
• Define and maintain project scope, schedules, resource plans, risk registers, and status reports for stakeholders and leadership.
• Facilitate Agile ceremonies including sprint planning, daily standups, sprint reviews, and retrospectives across one or more concurrent delivery teams.
• Manage and prioritize project backlogs in JIRA, ensuring user stories are well-defined, estimated, and aligned to business value.
• Serve as the primary liaison between business stakeholders, technical teams, and third-party vendors throughout the project lifecycle.
• Coordinate system integrations, data migrations, and user acceptance testing (UAT) activities across project workstreams.
• Prepare and deliver project status updates, steering committee presentations, and executive-level dashboards.
• Proactively identify, escalate, and resolve risks, issues, and dependencies to maintain project momentum.
• Manage Salesforce CRM implementation and enhancement projects including Sales Cloud, Service Cloud, and platform integrations.
• Support AI and intelligent automation (RPA, workflow automation) projects from business case through production deployment.
• Partner with business analysts and solution architects to translate business requirements into actionable project deliverables.
• Maintain project documentation including charters, RACI matrices, decision logs, meeting minutes, and lessons learned.
• Contribute to the development and adoption of project management standards, templates, and best practices within the department.

Qualifications

• 3–7 years of project management experience with a demonstrated track record of delivering technology or digital transformation projects.
• Working knowledge of Agile and Scrum methodologies; hands-on experience facilitating sprints and managing backlogs.
• Experience in manufacturing, industrial, or similarly complex operational environments.
• Proficiency with JIRA, Microsoft Teams, and the Microsoft 365 suite for project tracking and collaboration.
• Strong communication and interpersonal skills with the ability to influence without authority and align diverse stakeholders.
• Excellent organizational and analytical skills; capable of managing multiple projects and priorities simultaneously.
• Bachelor’s degree in Business, Information Technology, Computer Science, Engineering, or a related field, or equivalent professional experience.
• PMP, PMI-ACP, or CSM (Certified Scrum Master) certification is a plus.
• Familiarity with AI, machine learning, or intelligent automation (RPA, low-code/no-code) is a plus.
• Familiarity with Sales Cloud, Service Cloud, or related platform implementations.

Workplace Conditions

• Hybrid or fully remote work environment with occasional on-site presence as needed.
• Standard office environment when working on-site; may include visits to manufacturing facilities.
• Ability to work across multiple time zones and manage global or distributed project teams.

Physical Demands

• Prolonged periods of sitting and working at a computer.
• Ability to communicate effectively through virtual collaboration tools (video, phone, messaging).

Location

This position is hybrid or fully remote (USA-based), but may require up to 20% travel to IEM facilities, vendor sites, or project kick-off meetings.