Role Overview

We’re seeking a Recruiting Operations Specialist to help build a hiring experience that is efficient, compliant, scalable, and candidate-centered. As a key partner to the Recruiting Delivery Team, hiring managers, and TA Operations leadership, you will help keep recruiting operations running smoothly from interview coordination through pre-employment readiness. This role combines operational execution, process governance, compliance support, and a strong focus on candidate experience.

You will also help modernize recruiting operations through thoughtful use of AI and automation. The right candidate is highly organized, detail-oriented, trusted with sensitive information, and able to use AI as a practical skill to streamline workflows, improve quality, and drive stronger operational execution in a fast-paced environment.

This opportunity is located onsite at ID.me’s West Coast headquarters in Mountain View, California 5 days a week and is not able to be done remotely. 

What You’ll Do

Drive Interview Operations and Candidate Experience

• Manage complex scheduling across panel, onsite, and executive interview loops while delivering a high-quality candidate and stakeholder experience.
• Oversee interview logistics, including itineraries, calendars, interview guides, scorecards, candidate communications, assessments, and pre-employment steps.
• Support candidate travel and related logistics as needed.
• Use AI-supported tools to streamline coordination, improve communication quality, and reduce administrative effort while maintaining a high-trust, human-centered experience.

Strengthen Recruiting Operations and Process Execution

• Support day-to-day Talent Acquisition Operations activities, including workflow coordination, documentation, and follow-through on key initiatives.
• Create and improve templates, process documentation, and operational resources to support consistency, scalability, and execution quality.
• Identify and implement process improvements that reduce manual effort, improve service levels, and enable more efficient ways of working.
• Support TA Operations projects and initiatives, including tool rollouts, process updates, recruiting campaigns, and hiring surges.

Maintain Process Governance and Data Quality

• Own the recruiting SOP library as the source of truth for operating procedures across the hiring lifecycle.
• Keep process documentation current and support adoption of consistent best practices across the recruiting function.
• Maintain ATS data accuracy and stage/status integrity, including required fields, dispositions, and workflow compliance.
• Prepare and review recurring reports related to pipeline hygiene, screening turnaround times, operational performance, and program activity.
• Use AI-enabled tools to support reporting and analysis by surfacing trends, flagging exceptions, and identifying data quality issues, while validating outputs for accuracy.

Support Recruiting Programs and Onboarding Readiness

• Support recruiting initiatives such as early career hiring, university recruiting, veteran hiring, recruiting events, and hiring campaigns.
• Assist with talent marketing and candidate communications related to events and nurture efforts.
• Help coordinate onboarding and orientation logistics to create a smooth transition from offer acceptance through Day 1.

• Support pre-employment immigration processes by track key milestones, required documentation, and case status to support hiring readiness and operational visibility.

Advance Recruiting Operations Through AI

• Use approved AI-enabled tools to improve the speed, accuracy, and scalability of recruiting operations.
• Identify opportunities to apply AI and automation to coordination, documentation, reporting, and communication workflows.
• Apply sound judgment to determine when AI is appropriate and when a human-led approach is required, especially in sensitive situations.
• Protect candidate privacy and confidential information in accordance with company policies and data protection standards.
• Escalate tool issues, workflow gaps, or potential data risks to TA Operations leadership.

What We’re Looking For

Required Qualifications

• Bachelor’s degree required.
• 0–2+ years of experience, including internships, academic projects, or entry-level exposure in recruiting operations, recruiting coordination, human resources, talent acquisition, sales operations or a related field, or equivalent practical experience.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• High attention to detail and strong standards for documentation, accuracy, and follow-through.
• Strong written and verbal communication skills.
• Experience handling sensitive or confidential information with discretion.
• Ability to work independently within established processes while applying sound judgment.
• Demonstrated AI fluency, including the ability to use AI tools to improve workflow efficiency, quality, and execution.
• Successful completion of an AI skills assessment.

Preferred Qualifications

• Experience with Greenhouse ATS and Google Workspace, including Calendar, Gmail, Docs, and Sheets.
• Experience supporting recruiting compliance processes, including background checks, drug screening, audit preparation, or employment documentation.
• Experience using AI-enabled tools to improve operational workflows, documentation, communications, or reporting.
• Experience supporting recruiting programs such as events, early career hiring or hiring campaigns.
• Comfort working with senior stakeholders and managing complex scheduling scenarios.
• Familiarity with recruiting metrics such as pipeline health, funnel conversion, cycle time, screening turnaround, and SLA tracking.
• Experience building or maintaining SOPs, playbooks, or operational process documentation.

Why This Role Matters

This role helps create the structure, quality, and consistency that allows recruiting to operate at scale. You’ll play an important part in delivering a strong candidate experience, protecting compliance, improving operational performance, and helping the team work smarter through thoughtful process design and responsible use of AI.

Role Overview

ID.me is seeking a Technical Sourcing Lead to serve as a dedicated, deeply strategic sourcing partner within our modern technical recruiting function.  This role will require being in the Mountain View, CA office 5 days per week 

While all recruiters at ID.me source, this role is different. This is a true sourcing expert and technology evangelist, hired to take our sourcing capabilities to the next level. You will be responsible for pushing the boundaries of how technical talent is identified, engaged, and nurtured, well beyond traditional outbound and pipeline building.

This role is for someone who lives and breathes the tech talent market. You have a pulse on both micro and macro trends, understand what motivates today’s technical talent, and stay constantly connected to the ecosystem. You experiment relentlessly with modern, AI-forward sourcing tools and channels, manage automation and AI-assisted workflows, and build long-term talent relationships before there is an open role.

This hire represents the prototype for modern sourcing at ID.me and will play a critical role in shaping how we find, engage, and influence technical talent at scale.

This position is based full-time in our Mountain View, CA office (with in-office presence expected).

Key Responsibilities

• Own advanced sourcing strategy across engineering, product, and security functions, partnering closely with recruiters and hiring managers.
• Design and execute modern, AI-forward sourcing approaches, including experimentation with new tools, platforms, automations, and workflows.
• Operate and optimize AI-enabled sourcing tools, bots, and automation to expand reach, improve signal, and increase efficiency.
• Identify and engage technical talent through non-traditional and emerging channels beyond standard outbound and inbound pipelines.
• Build and nurture long-term relationships with high-impact technical talent, independent of immediate hiring needs.
• Serve as a market expert on technical talent trends, compensation dynamics, skill evolution, and candidate motivations.
• Advise recruiters and hiring managers on sourcing strategy, market availability, and competitive positioning.
• Continuously experiment with messaging, channels, and engagement strategies to improve response rates and candidate quality.
• Maintain strong talent maps and talent communities aligned to current and future hiring priorities.
• Partner with recruiters to ensure sourced talent transitions smoothly into high-quality candidate experiences.
• Share insights and best practices across the recruiting team to elevate overall sourcing capability.
  
  

Required Qualifications

• 6+ years of technical sourcing experience in startup or high-growth environments hiring against a high technical bar.
• 1+ years experience with modern sourcing tools, platforms, and AI-enabled sourcing workflows.
• Strong understanding of sourcing for technical roles, skill sets, and career paths across multiple domains.
  
  

Preferred Qualifications

• Proven track record of sourcing hard-to-find technical talent across engineering, product, and/or security roles.
• Demonstrated ability to build and maintain long-term talent relationships, not just short-term pipelines.
• High technical curiosity and a genuine interest in emerging technologies and talent trends.
• Comfort operating with ambiguity and experimenting to find what works.
• Hands-on experience managing or configuring AI-driven sourcing tools, bots, or automation workflows.
• Experience building talent communities or long-term nurture programs.
• Early career experience in agency sourcing or search, followed by in-house roles.
• A reputation as a go-to sourcing expert within prior organizations or networks.

Position Summary

The Benefits Specialist is responsible for the day-to-day administration, analysis, and support of employee benefit programs including health, welfare, retirement, and leave programs. This role ensures compliance with applicable regulations, provides employee support and education, and partners with HR, vendors, and leadership to deliver competitive and compliant benefits programs.

In addition to operational excellence, this role plays a critical part in modernizing and automating benefits delivery. This individual will partner across HR, IT, Payroll, and vendors to leverage AI, automation, and self-service technology to streamline processes, reduce manual work, improve data accuracy, and enhance the employee experience. 

This position requires strong analytical and systems-thinking capabilities, regulatory expertise, and a proactive mindset focused on automation, scalability, and operational efficiency in a high-growth environment.

Key Responsibilities

Benefits Administration

• Administers group health, dental, vision, life, disability, retirement, and voluntary benefit programs.
• Manages enrollments, changes, terminations, and life event updates in HRIS and vendor systems, identifying manual processes and implementing automated solutions.
• Directs benefits orientations and leads open enrollment planning and execution, incorporating digital tools, automated workflows, and scalable communication strategies.
• Conducts regular audits of payroll deductions and reconciles benefit invoices, implementing automated controls where possible.
• Identifies opportunities to leverage AI and automation to streamline benefits processes, reduce manual work, and improve data accuracy.

Employee Support & Communication

• Serves as primary point of contact for employee benefit inquiries while actively building and curating a robust knowledge base and self-service portal to resolve Tier-0/1 questions and issues instantly.
• Designs and maintains intuitive resources including benefits guides, FAQs, decision-support tools, and AI-enabled assistance where applicable.
• Provides guidance on eligibility, coverage options, claims issues, and leave policies for Tier-2+ level inquiries.
• Develops and distributes employee communications and benefits education materials.
• Oversees administration of employee leave programs (FMLA, ADA, state leave programs, etc.), implementing automated tracking and communication workflows to reduce administrative burden.

Compliance & Reporting

• Ensures compliance with federal, state, and local regulations (e.g., ACA, ERISA, COBRA, HIPAA).
• Directs annual compliance activities including 5500 filings and required notices.
• Leads nondiscrimination testing and benefits audits, leveraging system capabilities for reporting efficiency.
• Maintains accurate records and documentation while implementing process controls that reduce compliance risk through automation and system configuration.

Vendor & Technology Management

• Serves as liaison between employees and benefits providers while optimizing vendor integrations and service models.
• Directs vendor implementation activities, issue resolution, and service performance reviews.
• Evaluates plan performance and renewal data and provides recommendations based on analytics and cost modeling.
• Partners with vendors and internal teams to implement AI-enabled solutions and improve self-service tools, integrations, and automation to enhance benefits delivery and operational efficiency.

HR Operations & Total Rewards Support

• Provides flexible, cross-functional support across HR operations initiatives (e.g. onboarding, offboarding, immigration, data audit and retention), stepping in where needed to ensure continuity, efficiency, and a high-quality employee experience.
• Partners with Total Rewards to provide administrative and coordination support for our compensation programs and gain exposure to compensation practices, tools, and policies.
• Experiments with emerging technologies to enhance data management, reporting, and process standardization across HR operations.

Qualifications

• 5–8 years of progressive experience in benefits administration, ideally within a high-growth, multi-state organization
• Demonstrated passion for and experience with HR automation, AI tools, or implementing self-service models.
• Strong working knowledge of Section 125, ERISA, FMLA, ADA, and state leave laws
• Experience managing LOA programs, including coordination with third-party administrators.
• Experience managing benefits in a scalable HRIS environment (UKG strongly preferred)
• Proven ability to analyze data, identify trends, and drive issue resolution and operational improvements.
• Exceptional customer service orientation with strong written and verbal communication skills balanced with a systems-first, self-service mindset.
• Advanced proficiency in Google Workspace and Microsoft Office (Excel, Word, PowerPoint); familiarity with no-code/low-code tools or AI prompt engineering.
• Highly organized with strong attention to detail
• Ability to handle sensitive information with discretion and maintain strict confidentiality
• Ability to work independently and collaboratively in a fast-paced environment

The Manager, People Operations at ID.me will be responsible for leading and managing the People Operations team in delivering exceptional service and driving process excellence. Reporting to the VP, Total Rewards and People Operations, this role will oversee HR service delivery, ensure compliance, enhance the employee experience, and provide the infrastructure needed to scale as ID.me continues to grow.. This leader will work closely with cross-functional teams, such as Legal, Finance, Accounting, and IT, to ensure that People Operations aligns with the company’s overall strategic goals and remains legally compliant.

The ideal candidate is a strategic problem-solver with a passion for operational excellence, employee support, and continuous improvement and will play a pivotal role in shaping the employee experience and enhancing organizational performance.

Key Responsibilities

HR Service Delivery & Process Optimization

• Oversee the People Operations team to ensure timely, accurate, and high-quality support for all employee inquiries. Managing the intake, tracking, and resolution of HR requests, ensuring SLA adherence.
• Continuously assess and improve HR processes to enhance efficiency, accuracy, and employee experience.
• Partner with the HRIS team to streamline and automate HR workflows and processes.

Compliance & Audit Readiness

• Ensure compliance with all federal, state, and local employment laws and regulations.
• Maintain HR policies, ensuring they are up to date and aligned with legal requirements and best practices.
• Lead HR’s response to internal and external audits, ensuring documentation and processes are audit-ready.

Employee Relations & Accommodation Support

• Partner with the Employee Relations team to provide operational support on investigations and issue resolution.
• Support the Benefits team with the management of leave of absence (LOA) and ADA accommodation requests, ensuring compliance and a positive employee experience.

Immigration Program Management

• Manage the company’s fledgling immigration program, acting as the primary point of contact for employees and stakeholders regarding immigration-related matters.
• Collaborate with legal partners to ensure compliance with immigration laws and requirements, and establish best practice policies and practices.

Team Leadership & Program Management

• Lead, mentor, and develop a team of two People Operations Specialists, fostering a high-performing and engaged team.
• Strategize, plan, and execute against the current needs within People Ops and plan for evolving processes as we scale.
• Drive project management for HR Operations initiatives, ensuring successful execution of day-to-day responsibilities and special projects.

Basic Qualifications

• 5+ years of People Operations experience, including experience managing HR service delivery, compliance, and process optimization.
• 2+ years of leadership experience, with a proven ability to develop and manage high-performing teams.
• Bachelor's Degree in Human Resources or related field

Preferred Qualifications

• Strong knowledge of HR compliance, audit processes, and employment laws.
• Experience developing and managing immigration programs is a plus.
• Proficiency in HR systems (HRIS) and experience driving automation and workflow improvements.
• Strong project management capabilities, with a history of successfully driving cross-functional initiatives to completion while identifying areas for automation along the way.
• Strong communication, critical thinking, and problem-solving skills, with the ability to influence stakeholders across all levels of the organization.
• Demonstrated ability to thrive in a culture focused on employee experience and delivering a high level of service.

Staff Recruiter — GTM & G&A

At ID.me, we’re looking for a Staff Recruiter to lead full lifecycle recruiting across a broad range of functions, including Go-To-Market (GTM) and General & Administrative (G&A) teams. In this role, you will own recruiting strategy and execution for critical business areas, partnering closely with leaders across Sales, Marketing, Finance, Legal, People, Product and Operations to attract and hire exceptional talent.

Reporting to the Director, TA Delivery, you will play a pivotal role in building efficient, scalable, and high-quality hiring practices. This role is ideal for a recruiter who thrives in complex environments, brings strong operational rigor, and embraces an AI-first approach to improve speed, consistency, and candidate experience.

Key Responsibilities

• Full Lifecycle Recruiting Ownership:  Own the end-to-end recruiting process across a range of GTM and G&A roles, from intake and sourcing strategy through interview management, offer negotiation, and close, while delivering an exceptional candidate experience throughout.
• Strategic Talent Partnership:  Serve as a trusted advisor to business leaders and hiring managers across non-technical functions, shaping hiring strategies, calibrating talent profiles, and providing insight on market conditions, candidate trends, and competitive talent landscapes.
• Process Design and Standardization:  Build, refine, and drive consistent recruiting processes across varied business functions to improve efficiency, reduce bias, and ensure a high-quality, equitable hiring experience for candidates and stakeholders alike.
• AI-First Recruiting Execution:  Leverage AI tools, automation, and data-driven workflows to streamline recruiting operations, enhance sourcing and engagement strategies, reduce manual work, and improve overall hiring velocity.
• Stakeholder and Hiring Manager Leadership:  Partner closely with hiring managers to define role requirements, develop structured interview plans, align on evaluation criteria, and facilitate effective, data-informed debriefs and hiring decisions.
• Operational Excellence and Continuous Improvement:  Track recruiting performance, identify bottlenecks, and implement process improvements that increase scalability, consistency, and hiring outcomes across GTM and G&A teams.

Basic Qualifications

• 6+ years of full lifecycle recruiting experience, with a strong background hiring for GTM functions such as Sales and Marketing, as well as corporate G&A functions including Finance, Legal, People, and Operations.
• Bachelor’s degree or equivalent professional experience

Preferred Qualifications

• Demonstrated ability to operate as both a strategic partner and a hands-on recruiter, balancing high-volume execution with thoughtful, high-quality hiring practices.
• Proven success building and managing disciplined, repeatable recruiting processes in fast-paced, high-growth environments.
• Comfort operating with lean resources, navigating ambiguity, and independently driving results in partnership with cross-functional stakeholders.
• Exceptional communication and stakeholder management skills, with the ability to influence and build trust with leaders at all levels of the organization.

Location:  This role requires being onsite, full time in our office in Mountain View, CA