HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle.  We are a community of bold thinkers and energetic doers who imagined a brand new approach to identity security and, at the same time, are eliminating a pervasive and persistent 60-year old problem – the password. Since being founded in 2014, the company has grown to be the premium provider of authentication security to marquee brands around the globe and are quickly becoming the recognized leader in Identity Assurance. We are looking for exceptional people with the ambition and the will to positively change the world. If that sounds like you, join us on our mission to create a passwordless world and secure the identity lifecycle.

Your Role and Impact 

HYPR is looking for a Senior Software Engineer who cares deeply about building secure, high-quality software—and wants to work on problems that actually matter.

We are a great home for people who are intrinsically motivated—proud of their craft and excited to build with a high-bar team that expects great work and supports you.

You’ll design, build, and operate core components of HYPR’s security platform, used by Fortune 500 companies:

• Passwordless authentication and identity verification systems built on open standards
• W3C-compliant authentication servers and large-scale distributed systems
• Security-focused infrastructure and application workflows
• Emerging capabilities at the intersection of cybersecurity and AI

“If you're passionate about cyber security, scalable architectures, and impactful engineering, HYPR will be a great fit for you.”

What you will do in this role

• Design, develop and deploy SaaS services end-to-end—from understanding requirements and designing solutions to deployment, production support, scalability and performance
• Be on the fore front of AI-native SDLC by using agents throughout design, coding, testing, and documentation
• Research new technologies and solutions to improve existing products and explore new directions
• Implement comprehensive automated testing at the component level and collaborate with SDET(s)
• Participate in standards bodies and shape next-generation standards like W3C, WebAuthn, and OAuth
• Work directly with customers - product calls to understand the problems and an on-call rotation of incident escalation

Who you are

• Self-starter—able to dive into an existing product and learn quickly in a fast, hands-on environment
• Team player—collaboration with team members, operations, and support teams is critical
• Detail-oriented—takes pride in writing high-quality, maintainable code and following best practices
• Security-minded—interested in the cybersecurity domain; previous exposure or participation is a plus
• Autonomous and accountable—takes ownership of work and drives it to completion; actively assists in the production support aspects of your work as needed

Required Qualifications

Expert-Level

• Java SE 21+ and Spring/Quarkus
• Kubernetes or another container orchestration platform
• Cloud-first development experience—AWS, Azure, or similar
• Datastores, one or more of: MySQL, Oracle, DynamoDB, Redshift, Redis

Strong

• CS algorithms, data structures, clean code, and scalability design patterns
• Scalable services—multi-region, graceful degradation, and elastic capacity
• One major JS framework—Angular, React, or Vue
• Observability techniques and tools—events, metrics, OpenTelemetry
• Continuous deployment methodologies—unit, acceptance, and load testing approaches
• Kotlin development experience

Preferred

• Authentication protocol knowledge is highly valued—OAuth, SAML, WebAuthn, PKI, Kerberos, FIDO/FIDO2
• Keycloak, Ping or Okta authentication server
• One Infrastructure as Code (IaC) tool—Terraform, Helm, AWS CloudFormation
• Dynamically typed language—Python, Ruby, or similar

Experience

10+ years of experience designing, building, and maintaining an enterprise web-based platform that services at least 100K users. Can be SaaS or on-premise

Education

BS/MS in computer science or a related software engineering field.

What HYPR Offers

• Long-Term stability within a high-growth sector within identity access automation.
• Majority of HYPR engineers are Senior; you’re joining a team of all-stars who consistently deliver the highest quality code and products on tight timelines.
• Strong support for work–life balance, with flexibility to meet family and personal responsibilities. We offer a generous amount of PTO and wellness days.
• Emphasis on collaboration, with paid weekly team lunches in office (some variations by country).
• Employer-paid supplemental medical coverage (some variations by country).
• Paid access to leading industry conferences and opportunities to participate in standards bodies, including FIDO and OAUTH.
• Extreme product focus with high levels of ownership and autonomy—you’ll work on cutting-edge, high-impact problems, bringing together your own insights to drive meaningful outcomes

Full Time Opportunity: Yes

Remote: Yes

As the premium provider of authentication security, HYPR is committed to preventing identity fraud by safely and accurately verifying the identities of our employees. Accordingly, all new employees are required to participate in an automated identity verification process, which includes document verification, location detection, and facial recognition, on their first day of employment with the Company.  To learn more about this identity verification process,  please contact peopleops@hypr.com.

HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle.  We are a community of bold thinkers and energetic doers who imagined a brand new approach to identity security and, at the same time, are eliminating a pervasive and persistent 60-year old problem – the password. Since being founded in 2014, the company has grown to be the premium provider of authentication security to marquee brands around the globe and are quickly becoming the recognized leader in Identity Assurance. We are looking for exceptional people with the ambition and the will to positively change the world. If that sounds like you, join us on our mission to create a passwordless world and secure the identity lifecycle.

Your Role and Impact 

HYPR is looking for a Software Development Engineer in Test (SDET) who cares deeply about building secure, high-quality software—and wants to work on problems that actually matter.

We are a great home for people who are intrinsically motivated—proud of their craft and excited to build with a high-bar team that expects great work and supports you.

You’ll work on HYPR’s cyber security platform, used by Fortune 500 companies:

• Collaboration: Work with developers to understand product architecture and identify issues early.
• Automation Frameworks: Design, build, and maintain automated test frameworks
• Code Quality: Develop automated test scripts and tools using Java, Python, or JavaScript.
• CI/CD: Integrate automated tests into Continuous Integration/Continuous Delivery pipelines.

“If you enjoy solving difficult engineering challenges and want to help define the future of secure authentication, we’d love to talk.”

What you will do

• You will break up complex features into clear, automatable tests and build testing solutions that scale well
• You will test mobile and desktop applications, SaaS services, platform scalability and database migrations
• Partner with engineering teams to enable our Continuous Delivery pipelines to have strong automated test coverage, stable environment setup/teardown, and reliable quality gates
• You will learn new systems and integrations quickly and be able to communicate the challenges and advantages clearly
• You will participate in the full development life cycle, adding your insights to requirements, designs and code reviews

What you have done

• Bachelor's degree in Computer Science or related field of study (Master's preferred)
• Strong CS fundamentals, including data structures and algorithms
• 8+ years of automation experience
• Experience working in a Continuous Delivery environment—frequent releases, automated testing gates, CI/CD pipelines, environment automation
• Interest in or experience with AI-assisted development workflows, as HYPR is moving toward an AI-native engineering model
• Experience with BDD/Selenium automation across mobile drivers, BrowserStack, or similar
• Experience testing SaaS platforms or complex distributed systems
• Experience with Git Flow and tools such as Gitlab, Artifactory and Jira

Nice to Have

• Knowledge of identity management systems, such as MS Entra or similar
• Experience testing Windows and Mac desktop applications
• Experience testing with virtual machines
• Good working knowledge of cross-browser and cross-device testing

What HYPR Offers

• Long-Term stability within a high-growth sector within identity access automation.
• Majority of HYPR engineers are Senior; you’re joining a team of all-stars who consistently deliver the highest quality code and products on tight timelines.
• Strong support for work–life balance, with flexibility to meet family and personal responsibilities. We offer a generous amount of PTO and wellness days.
• Emphasis on collaboration, with paid weekly team lunches in office (some variations by country).
• Employer-paid supplemental medical coverage (some variations by country).
• Paid access to leading industry conferences and opportunities to participate in standards bodies, including FIDO and OAUTH.
• Extreme product focus with high levels of ownership and autonomy—you’ll work on cutting-edge, high-impact problems, bringing together your own insights to drive meaningful outcomes

Full Time Opportunity: Yes

Remote: Yes

As the premium provider of authentication security, HYPR is committed to preventing identity fraud by safely and accurately verifying the identities of our employees. Accordingly, all new employees are required to participate in an automated identity verification process, which includes document verification, location detection, and facial recognition, on their first day of employment with the Company.  To learn more about this identity verification process,  please contact peopleops@hypr.com.

HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle.  We are a community of bold thinkers and energetic doers who imagined a brand new approach to identity security and, at the same time, are eliminating a pervasive and persistent 60-year old problem – the password. Since being founded in 2014, the company has grown to be the premium provider of authentication security to marquee brands around the globe and are quickly becoming the recognized leader in Identity Assurance. We are looking for exceptional people with the ambition and the will to positively change the world. If that sounds like you, join us on our mission to create a passwordless world and secure the identity lifecycle.

About the Role

We are seeking a Senior Product Designer with 7+ years of experience designing user‑centered authentication and identity verification products. In this role, you will lead product design from early discovery through delivery and iteration. You will raise the quality bar for design, partnering closely with product and engineering across mobile, web/browsers, clients and platform to deliver meaningful outcomes. If that sounds like you, join us on our mission to create a passwordless world and secure the identity verification lifecycle.

What You’ll Do

Understand & Advocate for Users, Problems, and Quality

• Champion the user throughout the product lifecycle, ensuring user needs remain central to decision‑making
• Conduct and/or guide user research including interviews, surveys, usability testing, and contextual inquiry
• Synthesize research findings into personas, user journeys, problem statements, and opportunity areas
• Translate user needs and insights into clear, actionable design requirements
• Validate assumptions through testing, feedback, and data; push for clarity, simplicity, and high design quality in all experiences
• Proactively identify usability risks and experience gaps that could impact product health

User Experience & Interaction Design

• Design how the product works and feels end‑to‑end across workflows and touchpoints
• Create user flows, task flows, and information architecture that reduce friction and cognitive load
• Balance user needs with business objectives and technical constraints
• Ensure experiences are intuitive, efficient, consistent, and scalable
• Design screens, layouts, and interaction patterns for complex product areas
• Apply strong visual design fundamentals including typography, color, spacing, and hierarchy
• Produce wireframes, mockups, and high‑fidelity designs
• Ensure accessibility and usability best practices are met or exceeded

Prototyping & Testing

• Collaborate in pre‑planning new work, features, and enhancements
• Rapidly explore ideas and validate solutions before development
• Deliver low‑ and high‑fidelity prototypes to communicate concepts and test behaviors
• Run usability tests and interpret both qualitative and quantitative results
• Iterate designs based on data, user feedback, and beta usage
• Validate outcomes against defined user and business goals

Measure, Maintain & Evolve

• Create, maintain, and evolve reusable components and design patterns
• Contribute to and help manage design systems and experience guidelines
• Promote consistency and quality across platforms and features
• Analyze user behavior and feedback post‑release
• Define and track UX success metrics in partnership with product and analytics teams
• Continuously refine experiences based on insights and experimentation
• Support A/B testing and learning‑driven iteration

What We’re Looking For

• 10+ years of experience in product design, UX, or interaction design for digital products
• A strong portfolio demonstrating end‑to‑end design thinking and real‑world impact across mobile, browser, portals, and client applications.
• Strong collaboration skills and comfort working with product and engineering partners
• Excellent communication skills with the ability to clearly articulate design decisions
• A passion for quality, usability, and continuous improvement working on SaaS, enterprise, or platform products
• Superior skills with Figma, Aha!, Confluence a must. Jira, Pendo, nice to have.
• Bachelor’s Degree with emphasis or major in Design (Graphic, Interaction, Communication, Visual), Human–Computer Interaction (HCI), User Experience (UX) or User‑Centered Design

Additional Information

• Full Time Opportunity: Yes
• The core meeting hours for this position are from 2:00 PM to 6:00 PM. Attendance is required for meetings scheduled between 2:00 PM and 6:00 PM. These meetings may be attended remotely via Zoom. Outside of these scheduled meetings, working hours are flexible. 
• This position is a hybrid role. Employees are required to work in the office a minimum of two days per week—specifically Tuesdays and Wednesdays. The remaining workdays offer flexible remote options.

As the premium provider of authentication security, HYPR is committed to preventing identity fraud by safely and accurately verifying the identities of our employees. Accordingly, all new employees are required to participate in an automated identity verification process, which includes document verification, location detection, and facial recognition, on their first day of employment with the Company.  To learn more about this identity verification process,  please contact peopleops@hypr.com.

HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle. We are a community of bold thinkers and energetic doers who imagined a brand new approach to identity security and, at the same time, are eliminating a pervasive and persistent 60-year old problem – the password. Since being founded in 2014, the company has grown to be the premium provider of authentication security to marquee brands around the globe and are quickly becoming the recognized leader in Identity Assurance. We are looking for exceptional people with the ambition and the will to positively change the world. If that sounds like you, join us on our mission to create a passwordless world and secure the identity lifecycle.

Your Role and Impact

As a Senior Product Manager of Authenticate, you will own the vision, strategy, and product feature roadmap for HYPR Workforce solutions for enterprises. You will drive strong alignment and prioritization with engineering feature teams focused on scaling the solution to the next 500 customers. You will collaborate with product design, technical documentation, marketing, customer support, pre/post sales and to continuously improve ideas, user journeys, user stories, user experience, use cases, demos and exit criteria.

Our ideal Senior Product Manager has worked on authentication products such as multi-factor authentication, certificate-based authentication and integrations with large-scale identity platforms such as Entra, Okta, and Google for the enterprise market. You bring a solid understanding of industry standards such as OpenID Connect, SAML 2, OAUTH, OATH, FIDO 2 and design-oriented product design. To be successful, you will be communicating across a wide range of internal stakeholders, external integration partners, and global enterprise customers.

You bring strong release and NPI processes and product management lifecycle foundations while maintaining a balance of urgency and flexibility.

At HYPR, product managers build for a wide range of end user personas ranging from mobile app consumers, workforce access professionals, IT administrators, integrators, developers, and business leaders.

Requirements

• At least 9+ years of product management experience with increasing responsibility and scope
• Experience at one or more identity or security startups having seen growth through various stages of size (e.g., ex-Duo Security, ex-Okta).
• Domain knowledge and experience developing and launching mission-critical, high availability enterprise identity and/or security products within Cloud and hybrid environments is a must
• Building software-as-a-service (SaaS) solutions which enterprises participate in early beta and feedback sessions prior to release
• Data-driven, user research and customer-centric validation mindset with OKR ownership
• Not limited to New York Metro Area. Remote candidates in the U.S. may apply
• BA/BS degree or higher

Note:

H1B/Visa support is not currently available for this specific position.

HYPR is an Equal Opportunity Employer

Salary: $150,000 - $175,000 (USD)

Our salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes equity, benefits, and other opportunities at HYPR. Individual pay decisions are based on a number of factors, including location, qualifications for the role, experience level, skillset, and balancing internal equity relative to other HYPRions. We expect the majority of the candidates who are offered roles at HYPR to fall healthily throughout the range based on these factors. 

HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle.  We are a community of bold thinkers and energetic doers who imagined a brand new approach to identity security and, at the same time, are eliminating a pervasive and persistent 60-year old problem – the password. Since being founded in 2014, the company has grown to be the premium provider of authentication security to marquee brands around the globe and are quickly becoming the recognized leader in Identity Assurance. We are looking for exceptional people with the ambition and the will to positively change the world. If that sounds like you, join us on our mission to create a passwordless world and secure the identity lifecycle.

Your Role and Impact 

HYPR is looking for a Senior Software Engineer who thrives on challenges and is eager to contribute wherever the team needs them. In this role, you will design, develop, and maintain key product components while collaborating with peers and contributing as an individual contributor.

You'll work on HYPR's industry-leading security products, deployed at several Fortune 500 companies. These include:

• Identity verification solution
• Open Standards implementations of passwordless authentication to help customers build secure environments
• W3C-compliant authentication servers
• Next-generation application management and analytics

If you're passionate about security, scalable architectures and impactful engineering, HYPR will be a great fit for you

What you will do in this role

• Design, develop and deploy SaaS services and web front ends, with a focus on scalability and performance
• Own features end-to-end—from understanding requirements and designing solutions to deployment and production support
• Implement comprehensive automated testing at the component level and collaborate with SDET(s).
• Participate in on-call rotation, handling initial triage and escalating if not an SME
• Research new technologies and solutions to improve existing products and explore new directions

Who you are

• Self starter - able to dive into existing products and learn quickly in a fast, hands-on environment
• Team player - collaboration with team members, operations and support teams is critical
• Detail-oriented — takes pride in writing high-quality, maintainable code and following best practices.
• Security-minded — interested in the Cybersecurity domain; previous exposure or participation is a plus.
• Autonomous and accountable—takes ownership of work and drives it to completion. Actively assist in the production support aspects of you work as needed

Required Qualifications

Expert-Level

• Java SE 17+ and Spring
• Kubernetes or another container orchestration platform
• Cloud-first development experience (AWS, Azure or similar)
• Storage: relational and NoSQL (MySQL, Oracle, Dynamo, Redis or similar)

Strong

• Understanding of data structures, clean code, modularity, and design patterns
• Experience designing and scaling distributed services with high reliability, low latency, and clear SLA boundaries
• Comfortable working in complex authentication or identity flows involving multiple services
• Full-stack experience with React or a similar modern frontend framework
• Knowledge of various testing methodologies, including unit and integration testing

Preferred

• Interest in identity verification and authentication standards like OAuth, WebAuthn, PKI and similar
• Experience with computer vision, liveness detection or ML-assisted verification workflows
• Infra As Code (IAC) tool (Terraform, Helm, AWS Cloud formation)

Experience: 

10+ years of development designing, building and maintaining enterprise web based platform that serve over 100K users.  Can be SaaS or On premise.

Education:

BS/MS in computer science or software engineering field. 

What HYPR Offers: 

• All frontend and backend engineers are Senior, you’re joining a team of All Stars who consistently deliver the highest quality code and products in tight timelines
• An organization with a great work life balance. Many of our employees have families and responsibilities outside of the office that they are able to easily meet.
• Extreme product focus, at HYPR you’ll never be spinning your wheels on tasks that do not matter. Everything we develop is cutting edge and important.
• High levels of ownership. We understand that we are able to do our best work when we can bring insights together.
• An emphasis on collaboration and access to giants in the industry. We achieve our best because we employ the best.
• Our engineers use the latest frameworks and language iterations. Our marketing, sales, ops and more utilize the best and latest tools for innovation and scale.

Additional Information

• Full Time Opportunity: Yes
• The core meeting hours for this position are from 2:00 PM to 6:00 PM. Attendance is required for meetings scheduled between 2:00 PM and 6:00 PM. These meetings may be attended remotely via Zoom. Outside of these scheduled meetings, working hours are flexible. 
• This position is a hybrid role. Employees are required to work in the office a minimum of two days per week—specifically Tuesdays and Wednesdays. The remaining workdays offer flexible remote options.

As the premium provider of authentication security, HYPR is committed to preventing identity fraud by safely and accurately verifying the identities of our employees. Accordingly, all new employees are required to participate in an automated identity verification process, which includes document verification, location detection, and facial recognition, on their first day of employment with the Company.  To learn more about this identity verification process,  please contact peopleops@hypr.com.

HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle.  We are a community of bold thinkers and energetic doers who imagined a brand new approach to identity security and, at the same time, are eliminating a pervasive and persistent 60-year old problem – the password. Since being founded in 2014, the company has grown to be the premium provider of authentication security to marquee brands around the globe and are quickly becoming the recognized leader in Identity Assurance. We are looking for exceptional people with the ambition and the will to positively change the world. If that sounds like you, join us on our mission to create a passwordless world and secure the identity lifecycle.

About the Role

We are seeking an experienced Product Owner to manage a portfolio of products and drive execution from solution exploration through development and delivery/release. This role partners closely with Product Management, Product Design, Product Documentation, Engineering, QA, and Customer Support to ensure high‑quality outcomes and predictable delivery. The ideal candidate is hands‑on, detail‑oriented, and thrives in fast‑paced Agile environments.

Experience & Qualifications

• Minimum of 6 years of experience as a Product Owner 
• Proven experience managing multiple products or a product portfolio
• Strong understanding of Agile delivery practices (SAFe/Scrum/Kanban)
• Excellent communication, prioritization, and stakeholder management skills
• Experience working with cross‑functional teams across geographies/time zones

Core Responsibilities

Feature Backlog Ownership

• Own and maintain a prioritized, ordered product backlogs
• Break epics into well‑defined user stories with Product Managers
• Ensure all backlog items communicate clear user and business value
• Define explicit acceptance criteria
• Identify and manage inter‑team and cross‑product dependencies
• Regularly prunes outdated, low‑value, or redundant backlog items

Sprints & Schedules

• Lead backlog refinement (grooming) sessions
• Actively participates in sprint planning
• Answer scope and requirement questions in real time during development
• Maintain sprint focus and guards against scope creep
• Review estimates, capacity, and schedules with product leadership
• Proactively escalate delays, risks, and blockers to Product and Engineering leadership

Acceptance & Quality

• Validate stories against defined acceptance criteria
• Review completed work with Engineering and QA
• Formally accept or reject stories
• Capture learnings and outcomes to inform backlog reprioritization
• Enable internal use initiatives (aka dogfood)
• Enable customer betas / external releases (test flight, beta mgmt.)
• Contribute to retrospectives on bugs and quality issues, including root‑cause analysis

Delivery & Go/No-Go Metrics

• Define release exit criteria and go/no‑go metrics in partnership with Engineering, Product, and Leadership
• Ensure end‑user documentation is drafted, reviewed, and ready for release, including how‑to guides, configuration steps, known limitations
• Ensure internal documentation is updated and current, including:
• Operational runbooks, Known issues. Escalation paths
• Ensure Customer Support enablement, including:
• Knowledge base (KB) articles, Feature overviews, Common questions. Known issues and workarounds
• Ensure release enablement assets are prepared and delivered, including:
• Release notes, feature flags, rollout and enablement instructions

Tools & Technology

• Agile and product management tools such as Aha!, Jira, and Confluence

What Success Looks Like

• Backlogs are consistently prioritized, refined, and execution‑ready
• Delivery timelines are predictable and risks are surfaced early
• Releases meet defined exit criteria and go/no‑go metrics
• Quality issues decrease over time through clear acceptance and root‑cause learning
• Stakeholders have confidence in delivery and visibility across the product portfolio

Additional Information

• Full Time Opportunity: Yes
• The core meeting hours for this position are from 2:00 PM to 6:00 PM. Attendance is required for meetings scheduled between 2:00 PM and 6:00 PM. These meetings may be attended remotely via Zoom. Outside of these scheduled meetings, working hours are flexible. 
• This position is a hybrid role. Employees are required to work in the office a minimum of two days per week—specifically Tuesdays and Wednesdays. The remaining workdays offer flexible remote options.

As the premium provider of authentication security, HYPR is committed to preventing identity fraud by safely and accurately verifying the identities of our employees. Accordingly, all new employees are required to participate in an automated identity verification process, which includes document verification, location detection, and facial recognition, on their first day of employment with the Company.  To learn more about this identity verification process,  please contact peopleops@hypr.com.

HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle.  We are a community of bold thinkers and energetic doers who imagined a brand new approach to identity security and, at the same time, are eliminating a pervasive and persistent 60-year old problem – the password. Since being founded in 2014, the company has grown to be the premium provider of authentication security to marquee brands around the globe and are quickly becoming the recognized leader in Identity Assurance. We are looking for exceptional people with the ambition and the will to positively change the world. If that sounds like you, join us on our mission to create a passwordless world and secure the identity lifecycle.

Your Role and Impact 

As a Customer Support Engineer, you will be the first point of contact for HYPR customers when a support issue occurs. A strong customer centric mindset is a critical success factor for the role. You will be actively engaged with our ticketing and call center systems. You will triage and attempt to resolve customer reported issues at the first point of contact. You will help to coordinate solutions by involving appropriate support teams or internal resources and escalating when appropriate. Being an operational and process-based person, you always look for situations where customer experience could be enhanced/improved and offer recommendations to enhance/improve our customer’s experience.

Key Responsibilities

• Actively answer calls and respond to tickets during your assigned shift
• Provide Tier 1 product support for HYPR customers
• Handle incoming calls, tickets and system alerts; monitor and triage incoming requests via ticket queues
• Assist users by providing product support via HYPR’s phone and ticket systems
• Leverage internal teams to provide next level support
• Identify potential larger issues in real-time
• Keep support management updated on trending issues
• Look for potential situations in which an improvement in process efficiency or customer experience is possible

Requirements

• Must have call center experience, triage and technical troubleshooting skills
• Degree/Certification or equivalent practical experience
• Two plus years of experience working in a Support/Service/Help Desk/Call Center Role
• Ability to clearly communicate with customers while demonstrating a positive attitude, self-control and empathy all while leading to resolution of the customer’s issue
• Excellent analytical, organizational, interpersonal and teamwork skills
• Ability to adjust quickly to changing priorities and make quick decisions with available information.
• High-level triage and troubleshooting skills
• Outstanding customer service, prioritization, multitasking, communication, and leadership skills
• Ability to troubleshoot and think outside the box when needed
• Basic understanding of Windows and Mac operating Systems 
• Basic understanding of networking concepts (DNS, HTTP, IP, etc)
• Ability to review mobile, computer, server logs and determine where the issue resides 
• Ability to troubleshoot workstation (Windows & Mac) and mobile computing (iOS & Android) environments 
• Knowledge of SaaS and cloud computing infrastructure
• Eligible to work in the US

Note: 

H1B/Visa support is not currently available for this specific position.

HYPR is an Equal Opportunity Employer.

Salary: $60,000 - $75,000 (USD)

Our salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes equity, benefits, and other opportunities at HYPR. Individual pay decisions are based on a number of factors, including location, qualifications for the role, experience level, skillset, and balancing internal equity relative to other HYPRions. We expect the majority of the candidates who are offered roles at HYPR to fall healthily throughout the range based on these factors. 

HYPR, the Identity Assurance Company, helps organizations create trust in the identity lifecycle.  We are a community of bold thinkers and energetic doers who imagined a brand new approach to identity security and, at the same time, are eliminating a pervasive and persistent 60-year old problem – the password. Since being founded in 2014, the company has grown to be the premium provider of authentication security to marquee brands around the globe and are quickly becoming the recognized leader in Identity Assurance. We are looking for exceptional people with the ambition and the will to positively change the world. If that sounds like you, join us on our mission to create a passwordless world and secure the identity lifecycle.

Your Role and Impact

HYPR is seeking a Solutions Engineer with developer relations (DevRel) experience to join our growing team.

This role is focused on bringing HYPR’s technology to life through polished demo experiences, high-quality video content, and engaging field interactions. You will play a critical role in helping customers understand the value of passwordless authentication and identity verification—not just through explanation, but through experience.

You will partner closely with Solutions Engineers, Product, and Go-To-Market teams to transform real product capabilities into clear, compelling demos and content that directly support enterprise sales cycles.

Key Responsibilities:

• Develop and refine demo applications and environments
• Transform raw demos into polished, customer-ready experiences
• Record and produce high-quality demo videos
• Engage with prospects at events and conferences
• Create prospect-specific demo content
• Build lightweight integrations and mock workflows
• Contribute to documentation and enablement materials
• Standardize demo practices across the field

To qualify for the role, you must have:

• 3+ years in engineering, DevRel, or technical marketing
• Have used AI tools such as Claude code and bring knowledge of AI content creation
• Strong communication skills
• Experience with APIs and integrations
• Experience with video tools (Loom, OBS, Premiere, etc.)
• Ability to build simple apps (React, Node, Python)

Ideally, you’ll also have some of the following:

• As this is a role may include global focus and responsibilities, you may be required to work outside of the normal working hours in your time zone to partner with other IT Services staff globally
• Knowledge of enterprise architecture including load balancing, application firewalls, SIEM, etc.
• Experience or comfort with FIDO UAF and FIDO2 
• Experience with Identity Access Management standards such as SAML, OIDC, and OAuth2.0 

Note:

This position is New York based and will be hybrid in office 2-3 days per week in our corporate office.

This position will require up to 30% of domestic travel for events and customer onsites, as well as some possible international travel.

H1B/Visa support is not currently available for this specific position

OTE (on-target earnings): $150k - $175k (USD)

On-target earnings (OTE) is the total compensation an employee can expect to earn if they meet their performance targets. It's a projected salary that includes an employee's base salary plus their variable pay.

Our salary ranges are based on paying competitively for our size and industry, and are one part of our total compensation package that also includes equity, benefits, and other opportunities at HYPR. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, and balancing internal equity relative to other HYPRions. We expect the majority of the candidates who are offered roles at HYPR to fall healthily throughout the range based on these factors. 

As the premium provider of authentication security, HYPR is committed to preventing identity fraud by safely and accurately verifying the identities of our employees. Accordingly, all new employees are required to participate in an automated identity verification process, which includes document verification, location detection, and facial recognition, on their first day of employment with the Company.  To learn more about this identity verification process, please contact peopleops@hypr.com.

HYPR is an Equal Employment Opportunity employer and will not discriminate against an applicant or employee based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other applicable legally protected characteristic under federal, state or local law. 

Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state and/or local laws.  A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on HYPR. Please inform peopleops@hypr.com if you need assistance completing HYPR’s application process.